Reviews

This profile includes reviews for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MAA has 228 locations, listed below.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Park Estate

  960 Catbird Ct Memphis, TN 38119

  
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  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

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  MAA Carlyle Square

  501 Holland Lane Alexandria, VA 22314

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  MAA Centreville

  5804 Post Corners Trail Centreville, VA 20120

Review Details

• Review fromDestiny M

  Date: 02/15/2023

  1 star
  I applied for a 3 bedroom apartment. I got approved for my credit background check but did not get approved for the financial part. I make 3x what is required. The associate ********* called me back and told me that my numbers were wrong on how much I make from my job(I've worked at for 5 years+) and bank statements. And told him that I told them I make ****** a month(which I do). He told me that he was going to change it to $7,000 based on my check stubs. When he changed my information my application got declined. I went to the complex the next day to speak to him on the matter. He told me it was nothing he could do to see why I didn't get approved. That it is up to the system to determine my approval which makes no sense. Then told me it would take 30 days to refund my deposit of $250. The 30 days pasted never received anything. I called them to track it they told me they can't track it that I should wait a little longer. But I couldn't wait for my money because my lease was up at my current apartment. Im very unsatisfied with this experience. There is no way for me have not been approved for the apartment because I checked everything before I applied. They have terrible service.

• Review fromLaura G

  Date: 01/31/2023

  1 star
  Our rent has been raised by $200 last year and $150 this year. Says it is the market but what is it being based on? Our property manager sent a snotty reply back with a basic I don't care attitude. We have a lack of management and live in unsanitary conditions. Complex sent 3 emails about dog ****, leaving trash in front of compacter, and trashing porches These things still have not been taking care of it. I will be telling all my friends not to rent at any MAA properties. Corporate better start taking care of things from all the comments I am seeing. It's amazing they are still in business

• Review fromBrittany C

  Date: 01/24/2023

  1 star
  I am writing this review to help others avoid this complex. I should have researched this place way more than I did before moving in but do to a life emergency I was forced to make a quick decision. I want to help anyone I can avoid this same mistake, I lived at this community for a total of 1 month and it was the worse experience I have ever had at an apartment complex. When I moved in my apartment was dirty. I personally had to hire cleaners to clean my apartment. My shower did not work for 3 weeks. Constantly follow up with the office and property manager. The number of times I had to go to the office for the laundry list of things that were not working properly in my apartment was ridiculous. My apartment flooded on Dec 24th and was completely demolished along with multiple apartments in *******. The day of the flood there was supposed to be someone on call for maintenance. No one answered the phone. For 2 DAYS! ****** this community. The new article (along with others) will come up. Moving on from the lack of concern or empathy they had for their residents, they STILL CHARGED resident's rent. My apartment was demolished to the point it was unlivable and unsafe for me to stay there. They STILL charged me January rent and refused to refund me *********** (security and pet). Overall this community is very dirty and unkept. There is trash and dog p*** everywhere. There are PLENTY of apartment complexes to choose from in *******. Avoid this one at all costs. I talked with multiple residents who were happy their apartments flooded solely because they were ecstatic to get out of their leases at MAA Brookwood. Huge red flag. I am so thankful I was able to move to a quality apartment complex with excellent customer service and pride in the community. DO NOT RENT HERE. ****** will tell you all you need to know about this place.

• Review fromRicky B

  Date: 01/21/2023

  1 star
  Aside from rising lease prices for 3 consecutive years, this year the rental of a garage rose 69 percent!!!I understand increases in lease price, but 69% increase for garages! We rent 2 garages at a *********** location in *******, **. These are standard 1 car garages, for that price I would expect conditioning, heat, maybe even running water! Last year the price rose by $5 on one of the two we rent, but 69% increase this year is pure corporate greed!We will be paying more for this outdated, rampant car burglarized and trash accumulating apartment than more modern and less crime ridden apartments nearby. In the past 2 years, we have watched this place deteriorate.

  MAA

  Date: 01/23/2023

  Thank you for sharing your feedback. We welcome the opportunity to discuss your concerns with you. Our property management will reach out to you and look forward to connecting. We value the opportunity to serve you.

• Review fromDaniel F

  Date: 01/13/2023

  1 star
  This is the most unprofessional company I have ever come in contact with. Not only are they consistent scumbags from **************** all the way down to the front desk attendants. At least they are consistent.

• Review fromLaShandra J.

  Date: 01/07/2023

  1 star
  I am a tenant at MAA Lenox in *******, **. They nickel and dime you for absolutely EVERYTHING!!! MY rent base price starts at $2250, but with the additional fees that they tack on, I recently paid as much as $2500+. The office staff is very polite, but can never help on the weekends. I moved here for the convenience and luxury living. I pay for everything that I ask for, yet I'm charged an extra fee for EVERYTHING! They act as if you're asking for a favor when you ask for something. I currently pay $50 for a parking space and they charged me an additional $100 for my second parking space. The spaces aren't even tandem. The Senior Property Manager acts like she cares, yet she insults you every opportunity that she gets. I asked for my hot water to last longer than 15 mins. She told me that I signed a lease approving the water, NOOOOO I signed a lease for an operable unit. Then, I was told that the water heaters for this unit is too small for the unit. The staff has been through a few changes since I've been here, which was red flag #2. In 3 months I've submitted upwards of 12 work orders. The most important ones weren't handled. They were delayed and I wasn't notified of the delays. Things I reported (roaches, lack of hot water, floor tiles lifting, apartment smelling like smoke, cabinets/drawers screwed on crooked, thermostat not working on a hot summer day, ceiling fans not working right, etc).

• Review fromWilliam F

  Date: 01/03/2023

  1 star
  Howell Commons is a “Pig with lipstick on it”
  All furnishings, countertops, hardware and finishes, appliances are basic and low quality. The cabinets which are flat white painted, wood panel cabinets that have been painted over multiple times. Even the rusted hinges have been painted over to where they chip off. The finishing of the Vent hood over the stove chips off randomly when cooking. I have a constant water stain that appears over the cabinets above my sink that keeps getting painted over and not fixed.
  The storm/glass door along with the windows are NOT ENERGY COMPLIANT. Your energy bill will shoot up due to the fact that the cold will RADIATE from the windows.
  My HVAC/Mechanical closet is a horror movie. The HVAC unit and the main unit outside are rusted, old, and I don’t see how it’s healthy for me to breathe in the products from this. My air comes from this closet and the pictures will be enough as an explanation.
  Along with the HVAC issue there is an apparent leak running from the HVAC closet through the ceiling, through my bedroom which is causing the stucco on the ceiling to change colors, crack, and the ceiling is starting to crack. I was told by maintenance that a “Project would need to be created to fix this issue” …That was over a year ago.
  I noticed that there is a very LARGE hole that is cut out above the doorway on the inside of the closet large enough for an animal. I created a repair ticket on 12/23 to have this covered along with bringing attention to the leaks in the ceiling again. Maintenance came out on the 27th, and stated that he would need to come back out tomorrow (the 28th) because he forgot the key to the maintenance closet, and that he would have to get a piece of board to go over the hole in my closet, and also get some tool to use for the ceiling to see if there was any moisture. And he also informed that he would be on vacation after the 28th.
  It is now January 3rd and he still has not been back nor called.

• Review fromAlexa P

  Date: 12/13/2022

  1 star
  Worst apartment experience I have ever had and so glad to be out. I had nothing but issues since I moved in, including but not limited to: improperly installed fire detectors (battery was placed incorrectly, fire department was called due to it going off and fixed the issue), valet trash had issues and failed to pick up many, many times. We were promised we would be reimbursed - never were. I was displaced for a total 17 days due to carbon monoxide - initially the alarm went off, *********** came out and detected not only carbon monoxide, but natural gas as well. The issue was "fixed" only to occur again about a week later. I was not comfortable with moving back in without a third party clearing the apartment to ensure the carbon monoxide issue was taken care of - management did not want to do that and did not seem concerned about safety at all. This isn't something that is a mere inconvenience - it is something that can literally kill you. Attempts at contacting corporate failed.I asked for no compensation for this extreme inconvenience (out of my HOME and having to stay elsewhere for 17 days!) other than to stay in my apartment for an additional 4-8 weeks beyond my lease at the same amount, depending on when my new build home would be finished. Upon move out, I was charged for "insufficient notice," and had to go back and forth with management to get it removed because the manager and one of the associates were not on the same page. However, I still had a small (less than a dollar) balance remaining. I had removed all of my payment info so I wasn't erroneously charged and because I was no longer a resident, it would not allow me to add a card to pay it off. I had to drive to the site to drop off a check for less than a dollar. Two weeks later, it still hasn't been cashed.Staff generally seemed uninterested in helping with any issue. Would not recommend to anyone, MAA is a shady operation, and I believe they should be investigated.

• Review fromgreen e

  Date: 12/07/2022

  1 star
  MAA is a multi billion dollar corporation that is a slumlord and doesn't care about the quality of life of the residents,MAA at Pleasant Hill is the worst this place has stray cats,leaking hvac units,leaking ceilings,mold, apartment break ins,abandoned cars,broken front gate,plumbing issues,electrical issues,broken trash compactor etc.Don't move here give someone else your money these people only care about $$$$$$ and not the residents quality of life. MAA doesn't make any accommodation for people with disabilities and discriminate against them.The government should look into this company and fine or shut it down until the residents becomes the first priority.All residents need to stand up against this company and with hold rent and take this company to court until things change.

• Review fromPaula M

  Date: 11/19/2022

  1 star
  I think MAA is a huge, non transparent corporation that has no personal interest in the well being of any of their tenets. My attempts to contact anyone from Corp. have never been successful. The property I am currently at has incompetent management that actually goes out of their way to not notify you but charge you fees for non compliance when you actually did comply. Since they don't keep help very long they can't verify that the item was presented on time since the staff member that received it and didn't log it is no longer with them. I would not recommend any MAA property. You're just a number.