Complaints
This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 230 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Submitted fraud claim for funds taken fraudulently off my fuel card on 9/15/22 Perpetrator attempted to get fuel in several states at the same time using my card # but I physically have card in my possession. Out of 8 fraudulent attempts 1 went through. Ive been waiting for a refund, response, phone call. No one will answer phone calls or emails regarding this theft. Dispute submitted 9/18/22 Not a word since. It is 12/5/22
Business Response
Date: 12/08/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
The dispute for the fraudulent transaction in the amount of $592.21 has been approved and the credit should be on your account early next week.
If you will need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line.
Thank you for your time and patience. We value your business.Respectfully,
Executive Response TeamBusiness Response
Date: 01/03/2023
Greetings!
We would like to first sincerely apologize for the complications and frustrations this experience may have caused.
We understand that you would like specifics of the issue, but due to our privacy policies; we are limited on the information we can share in these instances. Our **************** will send you a letter providing information regarding this decision.
We apologize again for the inconvenience.
Thank you!
- Executive Response Team
Customer Answer
Date: 01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** (dc **************** ********Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card had been charged multiple times for multiple items I called to get it sorted out and I was placed on hold for a whole hour wanting to talk to a manager the agent was very rude didnt answer any of my questions just went on the the next subject this is not how you treat a customer never told me when I would receive my money back or anything Im very upsetBusiness Response
Date: 12/12/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
Dipuste filed on 12/06/2022 for unauthorized use in the amount of $55.06. Reference number 4963222.
Dispute filed as "other" in the amount of $24.29. You were sent an email on 12/06/2022 and you responded, "thank you". Reference number 4963701.
Dispute filed as customer denies transaction completed in the amount of $39.95, dispute received on 12/07. Reference number 4970473.
The disputes can take 10 business days, sometime a few days longer, depending on the scenario. You will be contacted. Please look for email communication from the fraud department.
If you will need further assistance with this matter, please send an email to ****************************************** and enter your reference number MH12949550 in the subject line. I will follow up with you as quickly as possible.
It was a pleasure to assist you.
Thank you for your time. We value your business.
Respectfully,
Executive Response TeamInitial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I missing $4 off my card I haven't spent anything and it doesn't even tell me the transaction. And someone was trying to take money off my card on Dec 2,2022 and they tried multiple times.Business Response
Date: 12/16/2022
Greetings!
We attempted to resolve the customer's issue, but have been limited to the assistance we can provide due to the customer's availability.
If assistance is needed, please feel free to respond to this message. A member of the team will be happy to assist.
Thank you!
- Executive Response Team
Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** was taken for my account unauthorized called they stated that they want to file a complain and will take 21 days then today I was supposed to get another $70 load that did not happen they have taken $130 for me that I need back it's the Christmas holidays I'm a single parent and I need grocery food this is ridiculous this is a rip offBusiness Response
Date: 12/13/2022
*****,
Thank you for taking the time to share your experience with us.
Our ******************* verified three disputes were filed for $30.00, $3.00 and $59.99. Credits for these were received on 12/4/2022 and transferred to a new contract and card number on 12/8/2022 as a total of $98.99
We hope you find our response satisfactory and we apologize for any inconvenience.Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2022 I went to an atm to withdraw $400, I was not given the money but the money was withdrawn out of my account. I contacted the atm people who said this was an issue for the bank due and they should give my money back because its under the consumer financial protection. I contacted Comdata who said they would get back with me on my dispute within 30 business days. Well here it is November 29, 2022 and still no word. I have called multiple times and emailed their dispute team. Comdata is a fraud and I intend on taking them to court. It doesnt matter the amount it is my money and apparently they do it all the time. The matter needs to be addressed before it becomes a bigger situation.Business Response
Date: 12/15/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
We provided a provisional *** credit for the dispute filed on 7/13/2022 and applied on 7/25/2022.
******** responded that the *** was a valid transaction and removed the credit on 9/07/2022.
Please contact the bank and your company that loads your payroll to dispute this matter further.We are happy to further assist you. You may send an email to ****************************************** and enter your reference number MH12978414 in the subject line.
Thank you again. We value your business.
Respectfully,
Executive Response Team
Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my credit score went down64 points from a hard inquiry from comdata credit dept.I never authorized anyone to check my credit or anything.Business Response
Date: 12/06/2022
Greetings!
We would like to apologize for the inconvenience. For removal of any derogatory marks to a credit report, a dispute with the credit bureau.
If assistance is needed regarding any other matter, please feel free to reach out. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes they sent my direct deposit to the wrong bank account Ive been calling they told me to wait 10 days I cant talk to a manger or nothing they giving me a run around about my 463 that went to the wrong accountBusiness Response
Date: 12/01/2022
Greetings!
We understand and want to apologize for the frustrations experienced. However, to find resolve for this particular issue; the customer must seek assistance w/ his company.
If assistance is needed regarding any other issues, please let us know.
Thank you!
Executive Response Team
Customer Answer
Date: 12/02/2022
Complaint: 18400436
I am rejecting this response because:
Sincerely,
***************************YES BECAUSE IT THEY COMPANT WHO SENT MY MONEY TO THE WRONG ACCOUNT WHICH DOESNT BE LONG TO ME
Business Response
Date: 12/19/2022
Greetings!
We attempted to resolve the customer's issue by completing the following:
- Reviewed the customer's complaint. However, the response will remain the same for the customer to find resolve. If the customer is having an issue with a direct deposit, assistance would need to be sought with the cardholder's employer.
- We also attempted to provide further assistance to the customer, however, the number on file and associated w/ the complaint is no longer in service.
If assistance is needed regarding any other matter, please feel free to respond. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 9th, 2022 we noticed over $5000 dollars charges of fuel at one gas station location then immediately called Comdata to cancel the card and report the fraudulent charges. We had to submit a form to an dispute by email. We were told this claim can take 15 to 30 days. On August 30th we didn't hear anything and called to check the status of the claim was told the dispute department doesn't have a phone number. Then was told the claim was closed without explanation. This amount was automatically deducted from our business account over $5000. We complained stated that no way an investigation was done and didn't see fraud. We were to told submit another dispute via email with a form. Submitted another form 8/31. Then was told it can take up to 30 to 45 days. After 30 days we were told it can take up to 90 days. After calling customer service numerous of times for status update and telling us its no direct dispute number to call... we just have to wait. We then received an email the 2nd claim was closed with NO explanation. There is no way over $5000 of fuel could be charged over the course of 2 days without the actual card at the same location with our trucks was not in the area. The card was in our driver and the office location the entire time. No investigation was done. We're beginning to believe Comdata charged that amount incorrectly then deducted from our bank account. They're paid for charges of fuel that did not come from our company and do not care to resolved this matter. Everytime we called we get no where. No phone number for disputed only to keep filing disputes. The disputes are closed without explanation. This is entirely too much money to lose. This is completely unacceptable.Business Response
Date: 11/29/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
The credits were applied as a chargeback to the company account on 10/21/2022.
Please check the account/invoices after that date for the chargeback and the last 10 digits of the card number.
If you will need further assistance with this matter, please send an email to ****************************************** and enter your reference number MH12895205 in the subject line. An agent will contact you as soon as possible.
Thank you for your time. We value your business.
Respectfully,
Executive Response TeamCustomer Answer
Date: 12/01/2022
Complaint: 18370195
I am rejecting this response because:
Sincerely,
*******************Customer Answer
Date: 12/01/2022
Because they haven't refunded my acct they accredit there acct and that is my operation funds not just for fuel. So they are making it where my funds are being held until I use it with them that not acceptable they took those funds out of my bank acct I would have expected them to return it back to where they got it from..Business Response
Date: 12/19/2022
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
Since a portion of the refund has been used, the remaining balance of $3,449.43 will be mailed to you on Thursday 12/22/2022.
Once I receive the tracking number for the certified mail, I will provide it to you.
If you will need further assistance with this matter, please send an email to ****************************************** and enter your reference number MH12926313 in the subject. An agent will follow up with you as soon as possible.
Thank you for your time and patience. We value your business.Respectfully,
Executive Response TeamCustomer Answer
Date: 12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put a claim in about money missing from my card on Sept. 7 2022 and was told it was used for a dating sight. I informed them that it wasn't me and requested a new card and filed a fraud claim. Now comdata refuses to help me and will only say it's up for review and we're on day 41 and counting. It's only $39.00 but it's my $39.00Business Response
Date: 11/02/2022
Greetings!
The following was completed in an attempt to resolve the customer's issue:
- Reviewed the submitted dispute for fraudulent activity. However, it was determined that per the cardholder agreement; the customer is liable for the charges assessed. No credits will be processed for reimbursement.
We apologize for any inconvenience.
If there assistance needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you!
-Executive Response Team
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company was contacted by phone on 10/13 and refused to submit a rwfularion e form over the phone for their FINTWIST card that ends in **************************************************************************** $140.00. there is no way to reach live person at cardtronics thatvmanages the allpoint atms and they do not answer the phone. Who is going to fix this? Make sure you read last sentence - I am not calling customer serviceBusiness Response
Date: 11/02/2022
Greetings!
We have received the customer's complaint. The customer would need to file a dispute via the cardholder website for assistance with reimbursement. We attempted to provide the update to the customer, but was unable to make successful contact.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you!
-Executive Response Team
Customer Answer
Date: 11/03/2022
Complaint: 18300306
I am rejecting this response becauselcardholder is under your business name.cardholder was contacted on 10/13. not calling them swvwral times to file a complaint when cardtronics is under comdata. comdata is supposed to be able to access the system. sending one email to me between 10/16 and 11/03 is not an attempt to contact me or resolve the theft feom the allpoint atm. there are no emails received from comdata. also called location last thursday and was hung up on that is because the crs have no ckue and the mgmt are cowardly ducking responsibility. you allowed the theft if the money from the fintwost card. the right karma will find you. bbb there is another open complaint about this through cefb and the fdic
Sincerely,
Jeroice *****Business Response
Date: 11/16/2022
Greetings!
We have attempted to resolve the customer's issue by completing the following:
- Reviewed the customer's complaint, but the customer has been informed that he must file a dispute for the issue. The cardholder is encouraged to visit the cardholder website to file a dispute for further assistance.
If assistance is needed regarding any other matter, please feel free to reach out. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
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