Reviews

This profile includes reviews for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Vacations, LLC

  2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410

  
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  Capital Vacations, LLC

  6301 N Kings Hwy Myrtle Beach, SC 29572-3006

  

Review Details

• Review fromkrista p

  Date: 07/29/2025

  1 star
  this company is a scam told them to health issues my ********** wasnt able to travel they would not reschedule my trip without paying an additional 275. And because I wouldnt pay it threaten to charge me the full price of the vacation refused to refund me for the amount i had already paid when they would try & help me due to my health situation.
  

  Capital Vacations, LLC

  Date: 08/01/2025

  Dear ******, we are absolutely disheartened to hear that your experience has been anything less than remarkable as here at Capital Vacations we strive to provide all our guests and owners with outstanding service at all times. We truly take any and all concerns very seriously, we would greatly appreciate the chance to speak with you directly in order to determine how we may best assist; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. We hope to speak with and assist you soon. 

• Review fromRosetta J

  Date: 07/21/2025

  1 star
  My niece and I was invited to attend timeshare presentation. The experience was disrespectful and upsetting ultimately leading to me feeling humiliated, scared and hurt. Before the presentation I informed them that I had a hard deadline 2:30pm, the full 90 minute presentation. After 90 minutes, at around 2:30 PM, I reminded them that I needed to leave to pick up my daughter from the airport. Despite this, I was told I had to stay for a total of 1 hour and ************************************************************* advance, but my request to leave was denied.*****, the manager, became increasingly aggressive when my niece and I refused to purchase the timeshare. ***** started yelling at me, which made me uncomfortable. I asked ***** to stop yelling and lower his voice, but he only became more agitated. ***** threatened to have me removed from the property and even said he would call security on me. At one point, he told me I dont matter im not important. Im worthless and for me to get off the property. ***** then tried to pressure my niece and I into signing up for a credit card, which she and I was not interested in due to financial difficulties. My niece explained that her car had broken down, and she didn't have the money right now. I explained I do not do credit cards because I learned a long time ago. us. He even screamed directly in my ear, telling us to leave and questioning what we were even doing there that Im nobody and Im not important. After leaving the presentation, ***** then followed me, continuing to yell, trying to call security to have me removed from the property where we are also guest. It was acknowledged by several. ***** was disrespectful, aggressive, and unnecessarily hostile. No one should be subjected to this kind of treatment I was so humiliated that I stayed in the room most of the time which was my birthday week, and Ive decided that this was not acceptable behaviorand I believe its important for this to be addressed.
  

  Capital Vacations, LLC

  Date: 07/23/2025

  Dear *******, we are terribly disheartened to hear that your experience with us has been anything less than exceptional as here at Capital Vacations, we do all we can to provide our guests and owners with outstanding service each and every time. We would very much appreciate the opportunity to speak with you further so that we may address your concerns and determine how best to assist. Please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us at ********************************************************************** should email be preferred. We look forward to speaking with and assisting you.

• Review fromDon C

  Date: 07/20/2025

  5 stars
  Capital Vacations Timeshare A Total Game Changer!Where do I even start with Capital Vacations? This timeshare program has completely revolutionized the way I travel, and Im beyond thrilled to share my experience! After years of juggling four different timeshare programs, each with their own headaches and skyrocketing maintenance fees, Capital Vacations swooped in and changed the game for the better.With Capital, Ive consolidated everything I loved about my other programs into one seamless, flexible, and cost-effective system. The switch was a no-brainer I ditched all my other timeshares, and the savings on maintenance fees alone have been a game-changer. Im talking thousands saved, which I can now put toward making even more unforgettable memories! Their points-based system is so easy to use, giving me access to over 80 stunning resorts across the ***** ******, and the Caribbean, plus thousands more through *** exchange. Whether Im craving a beach escape, a mountain retreat, or a city adventure, Capital Vacations makes it happen with zero hassle.What sets them apart? The flexibility, the value, and the exceptional service. Booking is a breeze, the resorts are top-notch, and the staff genuinely care about making every trip unforgettable. If youre not traveling with Capital Vacations, youre missing out on the smartest, most rewarding way to vacation. Trust me this is the timeshare experience youve been waiting for!
  

  Capital Vacations, LLC

  Date: 07/23/2025

  Dear **** we are truly delighted to hear that you are enjoying your membership! Allowing all our guests and members to focus on creating lifelong, lasting memories with their families and loved ones is our top priority here at Capital Vacations, and we are so thankful for the opportunity to assist with your travel needs! We sincerely appreciate your business and look forward to assisting you again soon!

• Review fromAlec S

  Date: 07/14/2025

  1 star
  User reviews and complaints regarding ******************** often mention high-pressure sales tactics and misleading information during presentations. People report being pressured into purchasing timeshares or upgrading their plans, sometimes under duress or through tactics that prey on vulnerability. In one instance, an elderly widow reported being called foolish for hesitating to upgrade, and felt trapped into signing a new contract due to relentless pressure from multiple representatives, according to the Better Business Bureau. Difficulties with contacting the company and using their services are frequently cited issues. Users have reported experiencing long hold times, calls going directly to voicemail, unanswered emails, and being unable to reach representatives to address concerns or make reservations. One user mentioned experiencing issues with their website and difficulty reaching a live person to speak with at Capital Many customers believe that they were lied to during the sales presentation about various aspects of the timeshare, including:The ease and flexibility of booking vacations.The ability to sell or exit the timeshare easily.The true cost of the timeshare, including additional fees and increasing maintenance fees.The quality of the resorts, with some individuals reporting substandard accommodations compared to what was advertised.These issues have led many customers to feel that they were scammed and cheated out of their money, and they are seeking resolutions ranging from refunds to cancellation of their contracts. Some customers have even sought legal assistance or filed complaints with the Better Business Bureau and state attorneys general in an attempt to resolve their issues, according to multiple sources.

• Review fromMichael B

  Date: 07/14/2025

  1 star
  Wishing I could offer less than 1 star. They cornered me at the resort I was staying in and offered me 2 tickets to a whale watch tour for attending a presentation of vacation properties. I accepted and attended the presentation. Im not naive and knew there would be hard sales tactics, but I was not prepared for the behavior of this one sales agent. Extremely unprofessional! They try to keep you there until they wear you down until you sign on the dotted line for basically a $15k loan and empty promises. Even after declining their offers several times he still keep going with the hard press. I finally told that was it we were leaving and demanded our tickets. These guys are scammers. Do yourself a favor and lots of hardship and steer clear of these guys and their dog and pony show.
  

  Capital Vacations, LLC

  Date: 07/15/2025

  Dear *******, we are absolutely disheartened to hear that your experience was anything less than spectacular as we here at Capital Vacations are committed to providing excellent service to all our guests and owners at all times. We would greatly appreciate the opportunity to speak with you further in order to determine how we may best assist; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We hope to speak with and assist you soon.

• Review fromDr. Jacqueline K

  Date: 07/12/2025

  1 star
  They are complete scammers, especially Seniors. The salesperson ****** ********* lied about almost everything. He said it wasnt a timeshare, there were no maintenance fees and I could cancel in two years. He neglected to say that if I canceled in two years I would still have to pay the full amount. Dont be scammed by this company.
  

  Capital Vacations, LLC

  Date: 07/14/2025

  Dear Dr. ***** we are so thankful for you reaching out to share your feedback and experience with us as here at Capital Vacations, our top priority is ensuring all our guests and owners are treated to fabulous service at all times. We would greatly appreciate the opportunity to speak with you directly in order to address your concerns and see how we may best assist; please do contact our BBB ********* Line at ************** to receive the necessary assistance. Alternatively, we may also be reached via email at ********************************************* We hope to speak with and assist you soon. 

• Review fromLaura N

  Date: 07/10/2025

  1 star
  This company will not take me off their call list despite me having demanded it multiple times. I receive one voicemail per day from them. **** AND AGAINST THE *** RULES.
  

  Capital Vacations, LLC

  Date: 07/11/2025

  Dear *****, we are saddened to hear that you continue to receive unwanted calls and would be more than happy to see how we can address this issue for you. If you would please contact our BBB ********* Line at ************** at your earliest convenience, a representative would be more than happy to gather the necessary information to ensure you stop receiving unwanted calls. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We hope to assist you soon. 

• Review fromJohn M

  Date: 07/09/2025

  1 star
  Capital Vacations is the worst possible company anyone could encounter. They will make promise after promise and never deliver on their word. I was pressured into buying into their points system in 2022. I was told we could sell back our timeshare at any time. But now when I want to get rid of it they tell me Im stuck with it. They will say whatever it takes to close a sale but cannot deliver the results. They offered me a cruise to ****** but when I placed a call to redeem it, they said they would return the call and then never did, forcing me to forfeit it. That is the kind of service you can expect from these people. And for all this misery they have the audacity to bill me thousands of dollars for this junky ownership. I pay more for this terrible timeshare than I pay for the mortgage on my house! And for what?? Dont listen to a word from anyone at Capital Vacations and ********************. I just want to end this ripoff of a deal once and for all.
  

  Capital Vacations, LLC

  Date: 07/11/2025

  Dear ****, we greatly appreciate you reaching out to share you feedback and experience with us as we wish to assure you that here at Capital Vacations our top priority is ensuring all our guests and owners are treated to spectacular service time and time again. We would be grateful for the chance to speak with you further so that we may address your concerns; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached via email at ********************************************* We hope to speak with you soon. 

• Review fromLinda S

  Date: 07/03/2025

  1 star
  Reaching out regarding my distressing experience with Capital Vacations and their timeshare practices.I purchased a timeshare from Calypso Cay which was purchased by Capital Vacations, and was reassured it was a valuable investment that could be easily sold or exited if needed. September 2021 in *****, I attended an Owners Update intending to explore options for exiting my timeshare due to medical and financial hardships. Instead, I encountered an aggressive sales pitch to upgrade my plan with additional points. Multiple representatives used relentless, tag-team tactics, shifting from friendly to intimidating. As an elderly widow attending alone, I was called foolish for hesitating to upgrade and faced mounting pressure. Feeling trapped, I signed the upgrade to escape what became a traumatic ordeal. These manipulative and unethical sales tactics are unacceptable. To note, I have only used my timeshare for ONE weekend. I stressed this again and again with discussing with Capital Vacations. May 2025, I contacted Capital Vacations again to seek relief due to my hardships. Their representative was unhelpful, stating no deed-back program exists for timeshare mortgages and offering no viable solutions. I feel trapped in a contract with no clear path to exit!Capital Vacations predatory practices target vulnerable individuals, and their lack of support for owners seeking to exit is deplorable. Their misleading assurances have left me with an unmanageable financial burden. I deeply regret trusting Capital Vacations and strongly caution others to avoid them.
  

  Capital Vacations, LLC

  Date: 07/08/2025

  Dear *****, we are so thankful for you reaching out to share your feedback and experience with us as here at Capital Vacations, we do all we can to provide all our guests and owners with excellent service at all times. We would greatly appreciate the chance to speak with you directly in order to address your concerns and determine how we may best assist; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us directly at ******************************************** should email be preferred. We hope to speak with and assist you soon.

• Review fromStephanie K

  Date: 06/30/2025

  1 star
  I booked a vacation from Booksi in August 2024 for the Sea Mist resort on ******** from June 27th to July 1st 2025. One week before the trip, they changed my accommodations to a substandard location that did not have a kitchen where the original booking did have a kitchen. I could not afford the extra expenses of having to eat out 5 days at a tourist location that would have easily cost over $1200 so I had to back out of the booking. I had been looking forward to this vacation for 10 months and had made plans to visit family and friends while on this trip and had to cancel everything. This was my one and only trip to the beach this year. Monster Reservations made the booking, so I consider them also at fault, and Capital Resorts was the entity that this offer was being made for, so they are also involved. This was a timeshare marketing event that I was actually considering purchasing so I could have a location on ******** to vacation at. Not a smart way to start out a committed ownership relationship.