Complaints

This profile includes complaints for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Vacations, LLC

  2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410

  
• 

  Capital Vacations, LLC

  6301 N Kings Hwy Myrtle Beach, SC 29572-3006

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  want to file a complaint against Capital Vacations. I have reached out to them directly and have been waiting for a response, but I have yet to hear anything back.From the beginning, I was pressured into purchasing this timeshare, and it has been nothing but a frustrating ordeal since. There were additional fees that were never properly explained to me, and I was misled to believe that maintenance fees would stop after eight months. That wasnt true.The quality of the resorts has been disappointing, and availability is nearly impossible when trying to book. On top of that, dealing with the companys customer service has only added to my frustration. The high-pressure tactics and lack of support have made this experience horrible from top to bottom. I want out of this thing and to move on from all this stress. Capital Vacations is unbearable, and I want them to resolve this by letting me cancel my ownership.And refund my money.

  

  Business Response

  Date: 05/30/2025

  We are sorry to hear that the ******* familys experience with Capital Vacations has been less than stellar. We attempted to call the ****** family on May 30, 2025, to assist further, but we were unfortunately unable to make contact with them. At this time, the ******* family has an outstanding loan and maintenance fee balance and must be paid in full to be considered for any exit options. Financial Services is the only Department that can discuss loan/maintenance solutions. Please have the ******* family reach out to them, Monday through Friday 8:00 am to 5:00 pm (EST) at ************ to discuss payment options.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are making this complaint to address the unethical practices and unprofessional behavior we experienced with Capital Vacations during what was supposed to be a New Owner Orientation. The session, which was promised to be 90 minutes, extended to nearly 3 hours. Salesman **** ****** pressured us to increase points allocation, eliminate an existing contract, and rent points to cover maintenance fees. These were presented as financially viable solutions, but were deceptive and misleading. ****** offered to transfer our loan to a private bank (allegedly affiliated with him) to reduce payments, instructing us to keep this confidential. He failed to follow through, later denying the promise and displaying hostility during our attempts to resolve the matter. Mr. ******* conduct was unprofessional, including aggressive and intimidating interactions, both with us and his colleague, **** *******. Representatives from Capital Vacations, including one named ****, further dismissed and invalidated our concerns. Due to these deceptive and unethical practices, we no longer wish to maintain any association with Capital Vacations. However, Capital sees no problem with what took place and refuses to release us. They call repeatedly after we have been more than clear about our position. We are retired and on a fixed income, and we have ceased payments for over a year due to our dissatisfaction and have advised them of this. Capital Vacations should take accountability for the harm caused by its representatives and take immediate action to resolve this situation. We are determined to sound the alarm about this unethical company as much as needed. Their reviews are a clear indication already that we are not the first ****** abused by their lies.

  

  Business Response

  Date: 05/30/2025

  We apologize if the ****** familys experience with Capital Vacations did not meet their expectations. We made an attempt to reach out to the ****** family on May 29, 2025, to address their concerns, but unfortunately, we were unable to make contact. In reviewing the ****** familys account, agents of ******************** have communicated with them on multiple occasions regarding their concerns. A resolution was organized, and the ****** family agreed to a contract rewrite to lower their payments. We sent the necessary documents to them on July 1, 2024, but have not received the signed paperwork back, nor have we heard from them since. It is our position that there were no violations in connection with the ****** familys treatment as owners or their timeshare purchase. If the ****** family would like to look into possible payment options, please have them contact our ****************** team by calling ************, Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST).

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a presentation for Capital one Vacation on 4/21/25 the amount totaled $15,036.64.They told us the account would not be set up to use for at least 20 days maybe 30 day. I kept trying to see if I could find what we were told we could book and never could find on the web site.**** kept saying it wasn't fully setup that's why we could not use it. I sent text and made calls to **** our sales person about issues and he kept saying.I finally tried again today and I still could not use it as it was demonstrated to us at the presentation. So, I talked to ******* with ****** service at ************ and explained we could not book a home on the web site we were given. She said we cannot book homes through ******* on their site. She would have ***** call me in the next 72 hours.I tried to call **** our sales person again. He did not answer so I called the ***** ******* the Vice President of sales and he had ***** and she told me it does not work like the way I told her it was explained to me. I said **** showed booking a house for 16 to 17 people and the website we are to use doesn't go over 8 people.We only want the program for booking Expedia homes which the site does not allow for 16 people as demonstrated during the presentation.I don't know when the 5 days begins to cancel but, we were never informed when our account was fully setup to even try to use the program.We felt we were mislead as to the availability and size of unit to rent. Also, we were shown a sliding scale of point necessary to book hotels and homes on a separate tablet **** had that is way different from one we finally found buried on pages on their website. We were never shown this page for point to dollar conversions. It is totally different than what we were shown.

  

  Business Response

  Date: 05/30/2025

  We are sorry to hear that the ****** familys experience with Capital Vacations has been less than stellar. We attempted to reach the ***** family on May 29, 2025, to discuss any issues they may had. Unfortunately, we were unable to make contact with ******* reviewing this matter the ****** family states they were misled about the accommodations, however pursuant to the Rules and Regulations of the Club Plan,which were given to the ****** family at the time of their purchase,accommodations are made on a first come, first serve basis and are subject to Capital Points requirements, which are often based on the unit type and season.Generally, the further in advance that the purchaser calls to make a reservation, the more likely that their choice of travel dates and unit type will be available. Owners needing specific dates, unit types, and locations should reserve in advance to ensure that they are able to reserve their desired timeframe. Owners also have access to reservations at hotels and condos through the Capital Lifestyles Program and Capital Owners are enrolled in one of the worlds leading timeshare exchange companies, Interval International. Interval International (II) provides Capital Owners with access to hundreds of resorts in more than 80 nations (including ****** and *******). Owners are also able to use their Capital Points for cruises through II. The ****** family may benefit from having an owner portal tutorial showing them again how they can navigate the Capital Vacations website and make travel arrangements with an Agents assistance. Ultimately, this walkthrough will showcase the travel benefits an owner can utilize to get the most out of their membership. The ****** family can contact the ************************* at ************** to make a tutorial appointment or for any other assistance. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23342153
  
  I am rejecting this response because: 

  I spoke with 2 people with owners services and they ******* and Teaerra both told me that **** explained the conversation of points to dollars incorrectly and that the lifestyle searchers cannot search for one unit that sleeps ***** adults and children as **** demonstrated to convince us this package is what we want and that it is in this purchase and we could book it now 14 months in advance.

  **** used a tablet to show the conversation was $2000 cost used ******* points and a pull down menu for the search that we listed 7 adults and our 9 grandchildrens ages.

  it was for Flagstaff and one unit search in livestyles unlimited.

  Both ******* and Teaerra of owners services told me you can not search like that each unit has a maximum of 8 people per unit search and that the point exchange is way less than what **** showed us.

  We were asking to cancel the agreement since we were told it would not be set up for 20/30 after we signed the agreement. We were told we could not see what **** demonstrated to us till then. We could never see it because it doesnt work the way it was demonstrated.

  We were asking what can we return and send back to cancel this agreement only that.

  Not for a reason to use it in a manner it works rather than a reason why it was explained WRONG WHEN PRESENTED TO US!

  
  Sincerely,
  
  ******* And ****** ******

  

  Business Response

  Date: 06/06/2025

  Capital Vacations continues to stand-by its previous communication with the ****** family. Our team has spoken to the ****** family on June 3, 2025, to address any concerns they may have had and to clarify the booking process. We understand that our previous explanations may not have met their expectations. However,in order to secure the desired travel date and unit type, we recommend making reservations well in advance. The sooner you reach out, the better your chances of getting the accommodations you want, as certain resorts have specific sleeping arrangements and availability may vary. If the ****** family needs any assistance or has any questions about the ownership programs and benefits, please refer to our ************************* at **************, Monday through Friday, from 9:00 a.m. to 6:00 p.m., and on Saturdays, from 9:00 a.m. to 5:30 p.m. (EST). 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23342153
  
  I am rejecting this response because:
  
  The information that was presented to us during the presentation was not the use of the material that is available on Capital Vacations booking website.

  **** presented to us information from another website. The owners services staff I spoke to Zaria, Teeara and ******* all stated that their website does not have the ability to show the information that **** presented!

  we were totally mis lead during the presentation and never shown information in the booklet except how peak weeks vary.

  I finally received a return call from *****. I was told she would ask **** where he obtained the information she presented to us at the presentation. 
  when ***** call me she asked What can I help you with? I said you are supposed to be investigating why we were totally mislead during our presentation and explain why we were told things that cannot be used? She said OH! Im not involved in this it is in the hands of the corporate office. Because you contacted the BBB and filed a credit card dispute.

  So, they need to answer as Zaria phased it.Why we were lied to by **** the sales person during our presentation!

  They never answered.WHY DID THEY?
  Sincerely,
  
  ******* And ****** ******

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached document.

  

  Business Response

  Date: 05/29/2025

  We are sorry to hear about Mr. ******* experience with Capital Vacations being less than satisfactory. Unfortunately, we were unable to reach her on May 28, 2025. Mr.. ****** is asking to cancel his contract with Capital Vacations. For discussions regarding loan or maintenance solutions, the ***************************** is the appropriate contact. Mr. ****** can reach them Monday through Friday, from 8:00 am to 5:00 pm (EST), at ************ to explore settlement options.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my timeshare that I owned in *******************. Capital Vacations gave me a presentation on their club and why it was a better deal. ****** ********* told me that I wouldnt have to pay maintenance fees and I could get out in two years unlike timeshares. Upon doing my overview this morning I found both were lies. I gave them over 2700 upfront and the only way I can get out is to pay ****** and Im responsible for paying over three hundred a month. I am a senior on Social Security Disability! I believe they are scamming the elderly. It sounded good based on what he said. My Daughter ****** is a witness to all of this. I want my money back and to be out of this mess.

  

  Business Response

  Date: 05/28/2025

  We are sorry to hear about Ms. ***** experience with Capital Vacations being less than satisfactory. We attempted to call Ms. **** on May 28, 2025, to discuss her concerns, but we were unable to make contact with Ms. ***** Because we want our owners to be satisfied, we ask Ms. **** reaches out to our ***************************** by calling ************, Monday through Friday, from 8:30 a.m. to 5:00 p.m. (EST), so we can discuss her experience.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23333522
  
  I am rejecting this response because: I am rejecting this because I have already spoken to that department and supposedly a Supervisor who said even though their representative lied about the vacation club, basically the only way to gracefully exit after two years was to pay them the ****** in addition to the 2700 that I already paid. The only reason I took this deal was because he said that there were no maintenance fees, it was not a timeshare and it was a trust vs deed and I would be able to cancel after two years.
  I will get an attorney and post my experience to my close to four million followers on ************ if they do not cancel immediately.
  
  Sincerely,
  
  Dr. ********** ****

  

  Business Response

  Date: 05/30/2025

  Capital Vacations stands by our previous response to the King familys allegations repeated in this rebuttal complaint.  Capital Vacations developed a voluntary exit program, Graceful Exit as part of its work with **** to assist owners who are paid in full, who are current on all Club Dues, Facility Fees and Common Assessment Fees, and who are willing to pay a Graceful Exit Fee. In the event an owner complies with all of the requirements set forth above, CV offers to release those owners that wish to participate from any future contract obligations ****************** is the only Department that can discuss loan/maintenance solutions. Please reach out to them, Monday through Friday 8:00 am to 5:00 pm (EST) at ************ to discuss payment options.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  asked to be taken off the phone list, after more than a dozen calls, now I'm getting calls from another entity. it's just not right they have no business making my phone number a matter of public record. I want it stopped, no more calls.

  

  Business Response

  Date: 05/27/2025

  We currently don't have any records for the ***** family in our system. If you could share any additional information, it would help us investigate this matter further. Thank you.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** ********************************************************************************** CONTRACT # ******

  

  Business Response

  Date: 05/23/2025

  We apologize if the **** familys experience with Capital Vacations did not meet their expectations. On March 22, 2024, we reached out to the **** family to resolve any issue they may have had. Unfortunately, we were not able to make contact because the call went directly to voicemail. Please have the **** family contact our ***************************** at ************ Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST) if they would like more information on their account. 

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We owned and completed payment for a timeshare which went out of business and was bought by capital vacations. Upon our arrival at our thought to be timeshare (silver lake) we were informed that we had to attend an owners update meeting which we did. They informed us that our old timeshare no longer exhausted and our week was not comparable to their point system and we were encouraged to to upgrade to their system for 400 dollars per month and that we had to decide before the end of the business day to purchase. We did the 400 dollars per month which went did in fear that our week was not worth much. We made the payments and returned a year later and they said the price was 800 dollars not 400. They told us if we upgrade that it would allow us to use more points to offset the price increase by their rental program and that we could refinance to get payments down. When we called to do the rentals they were not able to help us and they did not have any renters when we called. We called a week later to cancel but they said we had 24 hrs to cancel and made it difficult to cancel the time share. They said only owners and their guest could use the timeshare however we learned that outsiders could book rooms without membership. The monthly payments went up to $1034.00 which we could not afford and an annual fee of 2800 for the maintenance.

  

  Business Response

  Date: 05/23/2025

  We apologize if the *****-******* familys experience with Capital Vacations did not meet their expectations. On May 21, 2025,we reached out to the *****-******* family to resolve any issues they may have had. Unfortunately, we were not able to get in touch with the *****-******* family. Currently, the only exit option for owners is to pay their loan and any outstanding maintenance fees in full. Please have the *****-******* family contact ****************** at ************** Monday through Friday 8 a.m. to 5 p.m.(EST). 

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital Vacations turned my account over to a collections company after receiving payment months earlier. The payment was originally lost by them and then when directed to send new payment to a different address it seems they did not credit my payment even though they deposited payment. I expect my account to cleared and all credit agencies to be notified of their error.

  

  Business Response

  Date: 05/23/2025

  We apologize if Mr.Riskos experience with Capital Vacations did not meet his expectations. Upon reviewing the situation, we reached out to the ****************** Department,who confirmed that they had successfully contacted you and resolved the issue.Our records indicate that your account was removed from collections as of May 12, 2025. If you have any additional questions, please don't hesitate to contact our ****************** Department at ************, available Monday through Friday from 8:00 a.m. to 5:00 p.m. (EST)  for further assistance.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint about Capital Vacations due to their dishonest sales practices and the ongoing financial burden caused by their misleading promises. During the sales presentation, we were assured there would be no more maintenance fees and that loan payments would be the only future cost. We were also promised simple and flexible access to various resorts and destinations. Unfortunately, none of these claims have proven true.Instead, we have faced high costs, complex booking processes, and extremely limited availability, leaving the timeshare unusable and far from the convenient vacation option we were sold. This has caused us significant financial stress for something we have been unable to enjoy or benefit from as advertised.We are requesting that Capital take responsibility for their deceptive practices by allowing us to cancel our timeshare contract and issuing a full refund.

  

  Business Response

  Date: 05/21/2025

  We are sorry to hear that the ******* familys experience with Capital Vacations has been less than stellar. Agents of Capital Vacations have communicated with the ******* family on a few occasions about the requirements for exiting their contract most recently April 24, 2025. The ******* family state in their complaint that they requested their contract be cancelled. It was explained to the ******* family that they would need to pay their loan in full, pay any outstanding maintenance fees, Club Dues and Facility Fee, and pay the required exit fee. Please have the ******* family contact the ****************************** Monday through Friday 8:00 am to 5:00 pm (EST) at 833-849-0301they are the only Department that can discuss loan/maintenance solutions.