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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.83/5 stars

Average of 3,371 Customer Reviews

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Review Details

  • Review fromLauri C

    Date: 09/08/2025

    5 stars
    Great prices, quality and service. I will definitely recommend to friends and Im sure Ill be ordering from this site again.
  • Review fromDianna C

    Date: 09/08/2025

    5 stars
    This is my third purchase from Rugs.com. The process is very easy. The rugs are beautiful, the prices are great, and I am very satisfied with my purchases. I would definitely recommend buying from this company.
  • Review fromkathleen o

    Date: 09/08/2025

    5 stars
    Great patterns, colors and prices. The free shipping was a perk.
  • Review fromDenise K

    Date: 09/08/2025

    5 stars
    I've purchased 3 area rugs from you before. I like them so much I have just purchased 3 more for adjoining areas
  • Review fromMary D

    Date: 09/08/2025

    5 stars
    Have been looking at this rug for several months now and can't wait until it arrives.
  • Review fromLois H

    Date: 09/07/2025

    5 stars
    I have purchased four area rugs from this company and have found them to be very 'customer-friendly', standing by the quality of their products and assuring that the customer is satisfied.
  • Review fromJoelle K

    Date: 09/07/2025

    5 stars
    This is my second purchase from Rugs.com. The prices are good, shipping is great, washability for pets is top notch! My first order was supposed to also have a rug pad, customer service was going to overnight the missing piece to make up for not including it. I opted for a refund instead and it was a hassle free fix. When my son makes a final decision on his decor for his new house, all his rugs will be ******* rugs!
  • Review fromSusan M

    Date: 09/01/2025

    5 stars
    Great prices on rugs. Free shipping and free returns is great. I love that you carry washable pet proof rugs even in large sizes
  • Review fromRhonda B

    Date: 09/01/2025

    5 stars
    We ordered several rugs at one time. Some did not fit our areas. Rugs.com customer service worked quick and efficient to return the rugs and pads. I had a $44.00 credit and just ordered another rug using my credit. I recommend Rugs.com to family and friends.
  • Review fromLynda S

    Date: 09/01/2025

    5 stars
    Fast delivery kind and helpful customer service *********** look like their pictures.

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