Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to share the rent and lease issues for three units ***, ***, ***. This problem has lasted for many months. It has cost us thousands of dollars and created a heavy burden for us. We now need your support to resolve it.
  Property address:3950 Mahaila Avenue, San Diego, CA 92122
  
  Background
  In 2024, we agreed with the former management team on renewals:
  
  *** & ***: $3,600/month, 12-month lease (10/28/2024 – 10/27/2025)
  ***: $3,373/month, 10-month lease (12/14/2024 – 10/13/2025)
  
  We signed the leases for *** and *** immediately, and agreed on *** by email. However, the property side never signed back *** and ***, and we never received the *** lease.
  
  What happened:
  Since Oct and Dec 2024, the system has charged us higher month-to-month rent. We asked many times to fix this, but nothing changed. In June 2025, the new leasing team sent leases with the right rent but wrong terms. In July, our staff met Manager Erin onsite. She promised a refund. Later, accounting gave us refund numbers:
  ***: $3,918
  ***: $3,807
  ***: $3,420
  In August 2025, we met the leasing team again. They said nothing could be changed. They told us to keep paying the wrong amounts and said they could not find any records. The attitude was not friendly.
  
  Our Position
  We already gave all documents, including leases and emails with the old team. These clearly show the agreed rent and terms. We did everything correct and on time. We understand team changes can happen, but Greystar is still the property manager. It is not fair to put this loss on us. The overpayment is now very large and unacceptable.
  
  Our Requests
  Reissue the leases for ***, ***, and *** with the correct rent and terms.
  Refund the full extra rent we paid.
  Fix the billing system so this problem does not happen again.

  Business Response

  Date: 10/29/2025

  Dear *****,
  Thank you for sharing the details of your concerns regarding the leases and billing issues for Units ***, ***, and *** at Axiom La Jolla.
  We’re sorry to hear about the extended challenges you’ve faced regarding lease terms, overbilling, and the lack of clear resolution. We understand how frustrating this situation has been and appreciate the documentation and effort you've put into addressing it.
  We’ve contacted the team at Axiom La Jolla and their leadership to review the matter further. A Greystar representative will follow up with you directly within 10 business days to discuss your concerns and next steps.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Greystar Property known as The peak @Nichols Plaza has some of the most shady management I’ve ever dealt with in my life long story short my ex-wife used my income to qualify for the apartment we shared because she couldn’t afford it ,I had several meetings with management & told them to remove me from the lease because we were separating, & I had my job transfer me out of state request pending @ the time & they.. assured me that all paperwork would be ready by the time I was ready to leave, which was a lie they were more concerned with her being there & constantly harassed me about co-signing for her to which I repeatedly said I WOULDN’T instead they waited for me to leave ignoring my several attempts to meet with the manager so I could sign my agreement to break the lease..they went behind my back keeping her in the apartment knowing she couldn’t afford to live there not evicting her & having her move out with $12000 owed in rent then contacting me **** near 10 Months later asking how will I like to pay this debt are you ******* kidding me,..they then forward said debt to collections where now it’s recking my perfect credit I’ve worked so hard repair, who lives in an apartment & not be evicted after nonpayment 30 days later ..you couldn’t even be 2 days late without being notified that the eviction process was going to begin which let’s me know that management was shady from the beginning because of this I’m now having to seek legal action against them

  Business Response

  Date: 10/30/2025

  Hi ******,
  Thank you for sharing your concerns with us. We're very sorry to hear about the issues you experienced at The Peak at Nichols Plaza, especially regarding your request to be removed from the lease and the subsequent billing and collections matter.
  We've contacted the onsite team at The Peak at Nichols Plaza along with their leadership team so they can investigate what occurred. A Greystar representative will reach out to you directly within 10 business days to discuss the situation further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Views at Harbortown in Jacksonville, FL for 2 years. During my time there, management changed 3 times. I had documented any issues with the apartment when I first moved in, noting that the walls were painted over and the holes from the previous tenant were painted over. They also painted over EVERYTHING meaning there was old holes/wear and tear that the painters just covered with paint, not actually fixed. When I lived there, I made it a point to just hang up ONE picture as I didn't want to have to fix any holes or patch anything in the walls once I moved out. I did not hang curtains, tvs, pictures in bathroom, etc. When I moved out, they charged me $250 to paint the apartment, marking EVERY wall with blue tape, indicating that I was responsible for the natural wear and tear of the apartment. Meaning, the pictures of "proof" they provided to charge me with paint charges was water damage/water marks on the walls, visible cracks in the FOUNDATION of the complex, and more wear and tear that could not have possibly been caused by a tenant. I tried to dispute over a month long period with Greystar Accounts Receivable and they kept pushing it off saying they needed Views at Harbortown to agree to take the charges off. I had to contact Greystar again for the 5th time for an update. They finally said that management at the complex is standing by their charges. I asked them to confirm that they were in fact charging me for the cracks in the foundation which caused cracking in the paint and they didn't want to admit to that over the phone knowing that is NOT a tenants problem. The way Greystar handled this was both unprofessional and extremely unhelpful and unethical to put responsibility on a tenant for something they clearly did not have anything to do with. The water damage also happened over the period of time I had moved out and they had gone in to take pictures, I wasn't even a tenant when that occurred.

  Business Response

  Date: 10/29/2025

  Dear *****,
  Thank you for taking the time to share your concerns regarding your move-out experience at The Views at Harbortown.
  We’re sorry to hear about the frustrations you've encountered in trying to resolve the paint charge dispute. We understand how upsetting it can be when maintenance and billing concerns aren’t addressed in a clear or timely manner.
  We’ve reached out to the onsite team at The Views at Harbortown and their leadership to review your account and the concerns you’ve raised. A Greystar representative will contact you within the next 10 business days to follow up.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to Eastgate Apartments move out charges. Account number ********. Charged for cracked bathroom mirror, carpet damage, and a closet and bathroom door damages. All damages were present at move in and documented on the move in form as well as photos taken of the condition of the apartment upon move in. The list of damages was turned into the apartment complex following move in. Multiple attempts to get a response to resolve this have been unsuccessful. An email was sent to eastgate in August 21st and received a response to send photos, which were sent. There has been no response since that time. At least 5 phone calls to Eastgate to follow up were met with no resolution, and told there was no update on the situation. I’ve continued to get emails requesting payment. I will add that the condition of the apartment at move in was horrible. My son still wanted to stay there, so I agreed. I had him write up an extensive list of the poor conditions and have attached that list to this complaint. The fact that you would charge anyone $900.00 to replace 2 doors in that apartment should be a crime. The doors in the apartment are of the cheapest quality and sell at Lowe’s for $60. I’ve seen a class action law suit against greystar for over charging, and this is an example of that. The doors were already in horrible condition upon move in as shown in the photos uploaded. I am a disabled veteran and will reach out to my congressman if this is not resolved in an expedited fashion.

  Business Response

  Date: 10/30/2025

  Hi ******,
  Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the experience you and your son had related to the move-out charges at Eastgate Apartments, especially given the documented condition of the unit at move-in.
  We’ve contacted the onsite team at Eastgate Apartments along with their leadership team so they can review the documentation and photos you provided. A Greystar representative will reach out to you directly within 10 business days to discuss this further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An application was placed on your property (CrossingDC) in Washington, D.C. on 10/23/2025. Your Leasing Manager Aneyceia B*** is refusing to finish processing my application stating I am unable to sign a lease more than 12 months. This policy is not true and we are seeking a refund of my application fee which she refuses to do. There is no policy with HUD or DCHA for voucher holders other than the lease must be at least 12 months. Your manager is causing my family delays in housing nor do I want to work with her any longer. I have given her multiple days to speak with her upper management regarding this issue and she remains firm in her decision.

  Business Response

  Date: 10/29/2025

  Dear *******,
  Thank you for sharing your concerns with us regarding your recent application experience at Crossing DC.
  We’re sorry to hear about the difficulty you’ve experienced surrounding the lease term discussion and the application process. We understand how important securing housing is and appreciate you taking the time to voice your frustrations.
  We’ve contacted the onsite team at Crossing DC and their leadership team to review the details of your situation. A Greystar representative will reach out to you directly within the next 10 business days to follow up.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025, My husband, ******, and I drove to one of the Greystar Properties in Austin, TX. The Michael at Presidio in Austin, TX, we submitted the information and the Cashier's Check for the deposit of $500 and the application fee $200 ($700) total. Then we were approved. However, on the day that we should have received our keys we were then not approved and were told that the $500 deposit would be refunded via the cloud. We asked what the cloud was and then were informed that Greystar uses a processing company called Smart Dispurse to process refunds. However, as of today, October 27, 2025 we have yet to receive the refund. Smart Dispurse, stated that Greystar issued a check in May and they could see on their end that the Check was never received and cashed. Then I reached out to the District Mgr., Michelle C******* to no avail. It's almost 9mo. later, we still have not received the refund. All that we have received are no sense of urgency to refund our funds and excuses!

  Customer Answer

  Date: 10/28/2025

  Greystar Corporate Reg., Office in Austin, TX

  Building III 

  2500 Bee Caves RD. Suite, #500

  Austin, TX  78746

  ###-###-####

  Reg., District Director Michelle C*******

  *****************@greystar.com

   

  I have received no response from them after more than 1 notice about the refund while seeking a peaceful resolution. Michelle C******* hasn't attempted to contact us to resolve the issue at all. 

   

  Business Response

  Date: 10/29/2025

  Dear *****,
  Thank you for reaching out and sharing the details of your experience with The Michael at Presidio.
  We’re sorry to hear about the delay and lack of clear communication regarding your refund. We understand how frustrating this has been, especially after so many months without resolution.
  We’ve contacted the onsite team and leadership at The Michael at Presidio to review your situation and the status of your $500 refund. A Greystar representative will follow up with you directly within the next 10 business days.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nomia Atlanta under greystar is not refunding my rental deposit of 1360.14 for over 2 months.
  I asked it to refund electronically but never received the refund.
  I wrote mulitple emails but no response. I called multiple times over the 2 months, they always find excuses not giving me back my deposit saying they are still processing

  Business Response

  Date: 10/29/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns.
  We’re sorry to hear about the delay you’ve experienced in receiving your deposit refund from Nomia Atlanta. We understand how frustrating this has been, especially after multiple attempts to follow up.
  We’ve contacted the team at Nomia Atlanta along with their leadership to review the status of your refund and ensure someone reaches out to you directly. A Greystar representative will be in touch within 10 business days to follow up.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Farmhaus apartments in Madiaon Alabama 35757 1260 Balch Rd in 2022. I sent in a letter as requested that I would be moving giving the approiate notice. Spoke with the assistant mgr
  and handed the letter with the explaination that we had to move due to the smoking in adjacent apts which I spoke about many times prior, also the dogs and cats which became a issue for my son who is on the autism spectrum andya is highly allergic to dog and cat dander as well as other medical allergies. Our stay caused my son after the first year to lose a lot of school time with illnesses due to his allergies and was on continueous medication. So with this said tFarmhaus sent me a bill for staying Nov. 1 through Dec which was not true I left Nov. 5 and should only have a bill for one week in Nov. as I was fighing this they in turn sent it to a collections agency whom now say I owe over two thousand dollars which I am fighting still one Year later and they have sent it to credit agencis. I'm looking to have it expunged from my credit report and send a correct bill which was quoted beginning 246.00 now turns into 963.00 also verified and refused to send confirmation from Farmhus so I only have the word of the assistant mgr. Jarissa', Ive never caused them any problems and actually the stay would've been longer had my son not gotten worse.
  I just want the credit agencies to expunge this bad report which ******** ****** ******* has in their hands and sending letter after letter, and I've spoken to several employees some nice and others very rude. No way do I owe $2,662.04! even the print out is bogus and I know now that Farmhaus has written it off their books ******** ****** ******* is trying to get paid as well!!!!!
  I say Shame on them!! I've spoken to other tenants whom have since left as well due to incorrect charges on their bill as well as the dogs and cats and unclean common area's.

  Business Response

  Date: 10/27/2025

  Hi *****,
  Thank you for sharing your concerns with us. We're sorry to hear about the issues you experienced at Farmhaus (The Gabriel) and the impact it had on your family, especially your son. We understand you are disputing move-out charges and the involvement of a collections agency.
  We’ve contacted the onsite team at The Gabriel and their leadership team so they can investigate your concerns. A Greystar representative will be in touch with you directly within 10 business days to follow up.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in to Alta Denton Station (owned by Greystar) 8/24/24. Moved out 8/24/25.
  
  Checked my portal to see for refund amount. Called and confirmed with front office. Was never sent as stated. I never received an itemized receipt. They deactivated my account (I took screenshots).
  
  I called numerous times and emailed the leasing office. It is quite a hassle to get ahold of them. They stated that their accounting team is corporate and they do not process these payments. They claimed to reach out to accounting and they said they’d “look into the issue”. A week later, still no response, so I emailed and called. Got the run around again. The assistant manager emailed me stating that I’d receive a link to Transcard to choose how to receive my refund seven days from when she sent me that email. It is now seven days past and still have nothing.

  Business Response

  Date: 10/23/2025

  Hi *******,
  Thank you for sharing your concerns, and we’re sorry to hear about the difficulty you’ve experienced regarding your refund after moving out of Alta Denton Station.
  We’ve contacted the on-site team and property leadership to investigate your concerns, including the missing refund, the portal deactivation, and the delay in receiving the Transcard link. A Greystar representative will follow up with you directly within 10 business days.
  We appreciate your patience as the team works to resolve this.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:10/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this apartment for 13 months and consistently kept the unit clean and well-maintained. Before moving out, I thoroughly cleaned everything and even hired a professional cleaning service for a deep clean. However, after move-out, the apartment management charged me a total of $1,226.84 in “move-out fees.”
  
  I had a $500 security deposit, and they are now asking me to pay an additional $726.84. The charges listed are unreasonable:
  
  $350 for glue removal, which is excessive and not supported by any damage I caused.
  
  $380 for heavy cleaning, even though I already paid for and provided professional cleaning before moving out (market rate for such cleaning is around $150).
  
  $496.84 for a full paint, despite the apartment being left in excellent condition with only minimal touch-ups needed.
  
  During the pre-move-out inspection, the inspector informed me that I could request sample paint from the office to do the touch-up myself. However, when I went to the office, they said they couldn’t provide the paint and that I would be charged for painting regardless.
  
  I believe these charges are unfair, excessive, and inconsistent with the actual condition of the unit. I’m requesting that the apartment management refund my full $500 deposit and waive the additional $726.84 balance.

  Business Response

  Date: 10/23/2025

  Hello,
  
  Could
  you please provide the name and address of the community related to this
  matter?
  
  Thank
  you in advance for your assistance.

  Customer Answer

  Date: 10/23/2025

  The address is 2590 Redhill Ave, Santa Ana, 92705 CA. "Broadstone Atlas, my unit number was ****

  Business Response

  Date: 10/24/2025

  Hi **,
  Thank you for sharing your concerns with us. We’re sorry to hear about the frustration surrounding the move-out charges at Broadstone Atlas, especially given your efforts to clean the unit and prepare it for move-out.
  We’ve contacted the onsite team and leadership at Broadstone Atlas so they can investigate your concerns and follow up with you directly. A Greystar representative will reach out to you within 10 business days to discuss this further.
  Sincerely,
  The Greystar Team