Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having neighbor problems with this community for the last four years. I’ve had to transfer because they refuse to adequately take care of the issues I’ve presented. I currently have a neighbor that blasts music like no other. I have provided proof of this, have even offered for them to come by and listen, and they have instead gaslit and told me I can move if I’d like. It’s getting to the point where I’ve gotten the regional property manager involved. Since I work from home, I cannot have loud music like this playing. Instead of them fixing the issue, I am told to move. This also happened when I had neighbors that smoke marijuana which is also considered a breach of the lease. I will continue to complain and bring this to anyone’s attention until this is resolved WITHOUT me having to uproot my life.

  Business Response

  Date: 03/10/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing issues you have encountered at Avana Red Run, including noise disturbances and prior neighbor concerns. We understand how frustrating and disruptive this situation must be, especially given that you work from home.
  We have contacted the Avana Red Run team and their leadership to review your concerns thoroughly. A Greystar representative will reach out to you within 10 business days to discuss the matter further and work toward a resolution.
  If you have any additional details you'd like to provide in the meantime, please feel free to share them directly with the property team.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing improper security deposit deductions from my former rental property and lack of communication from management:
  
  Vacated apartment on January 21, 2025 (lease ends in Jan 31st, 2025), after being a tenant since 2019 (nearly 6 years)
  Management improperly withheld $1,212.87 from my security deposit:
  
  $746.48 for alleged floor damage
  $210 for stove top replacement
  $300 for refrigerator door replacement
  
  These charges are inappropriate because:
  
  1. Floor damage and stove top issues were not mentioned during the check-out inspection on January 21 (only the refrigerator door was noted), and such items would typically be considered normal wear and tear after 6 years of occupancy.
  2. Move-in inspection form shows clear pre-existing floor issues (attached)
  3. Items represent normal wear and tear after 5 years of occupancy
  
  
  And there are no communication on refund status despite multiple follow-ups:
  
  1. The estimate is only provided on 3/4 through email (more than 30 days over the lease end date)
  2. Contacted management on 2/23, 2/25, 2/28, 3/3, and 3/6 - full email exchange attached
  3. One account manager briefly responded but provided no further communication
  4. No explanation or evidence provided for deductions
  
  
  I request full refund of the improperly withheld $1,212.87 and proper accounting of my security deposit.
  
  I have documentation of all communication attempts and my original move-in inspection form as evidence and video footage immediately following the move-out inspection

  Business Response

  Date: 03/11/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns regarding your security deposit refund at Harbor 1500. We apologize for any frustration this situation has caused you.
  We have contacted the property team and Greystar leadership to investigate this matter further. A representative from our team will be reaching out to you within 10 business days to address your concerns directly.
  If you have any additional documentation or details that you would like to provide, please feel free to share them with the property team when they reach out.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Greystar for failing to return my security deposit of $4,716 within the mandated 21-day period following my move-out on January 28, 2025, from Unit #2-212 at 3098 Kyne Street West, San Mateo, CA, as required by California Civil Code §1950.5. Despite multiple communications, Greystar has neither provided any itemized deductions nor processed the refund within the legal timeframe. This failure to comply compels me to seek resolution through the BBB to ensure that my consumer rights are protected and the matter is resolved promptly and fairly.

  Business Response

  Date: 03/10/2025

  Dear ***,
  Thank you for reaching out and sharing your concerns with us. We understand your frustration regarding the delay in your security deposit refund for The Russell. We have contacted the property team and their leadership to review the status of your refund and ensure compliance with all applicable regulations. A Greystar representative will follow up with you within the next 10 business days to address your concerns.
  If you need any further clarification in the meantime, please don’t hesitate to let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for Broadstone Pullman Apartments last month and decided to apply. I paid $350 application fee and deposit. I called to withdraw my application less than 24 business hours after they took my money and was told it was non refundable, even though she told me I would have up to 72 business hours to receive a full refund if admin and deposit. A week later I received an email that I would get my money refunded but nothing has been sent. Now when I call they act confused and are saying it’s non refundable?? I cancelled within the allotted time and they are trying to keep my money.

  Business Response

  Date: 03/10/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns with us. We understand your frustration regarding the refund of your application fee and deposit at Broadstone Pullman. We have contacted the property team and their leadership to review the details of your application and cancellation. A Greystar representative will follow up with you within the next 10 business days to address your concerns.
  If you need any further clarification in the meantime, please don’t hesitate to let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an apartment at Elan Madison Yards in Atlanta. The entire time I lived at this property it was a nightmare. I lived in a two bedroom apartment with my son who at the time was twelve years old. We had bugs all over our unit and were told the bugs were coming from the building material used during the buildout. I had to move and relocate to another apartment and pay for my own movers. After moving into our new apartment we had people break into our storage unit and several other storage units. At the time we literally didn’t have an assistant manager nor a property manager. I walked into the leasing office to let the office know that all of our storage units were broken into and they had an apprentice working who said a new manager should be starting soon. Now this is very odd our storage units were broken into because you need a key fob to get through the hardwired doors. The people who broke in managed to get through two hardwired doors. We also had homeless people sleeping by in the residents common areas and offices. Shortly after a resident who resided in our building was moving out, one of the movers tried to grope her and she asked to have them removed from the property. Atlanta police arrived on the scene and an argument occurred, one of the movers reached for his weapon and was shot in the face literally outside of our apartment building this happened in front of my son and several other witnesses. Due to all of these issues my son and I didn’t feel safe. We decided to move. I voiced my concerns to the corporate office since we didn’t have any managers on site. I never received a response. A few weeks later I turned in a 90 days notice to the new assistant manager and told her I am breaking my lease due to safety concerns. She said she understood and that I wouldn’t be charged for the remaining balance left on my lease agreement. Now I’ve noticed that Greystar has in fact sent the balance over to collections in the amount of $16,000.

  Business Response

  Date: 03/10/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns with us. We understand how difficult this situation has been for you. We have contacted the appropriate teams to investigate your concerns regarding the lease break charges and collection account associated with your former residence at Elan Madison Yards. A Greystar representative will follow up with you within the next 10 business days to discuss the matter further.
  If you need any additional clarification in the meantime, please feel free to reach out.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment flooded on the weekend, and because the emergency line was not turned on I could not get ahold of maintenance. The flooding came from the washing machine and was so bad it effected the two apartments below me. The water was leaking directly into light fixtures. In an attempt to stop the leaking since I couldn't het ahold of maintenance I tore up the carpet to clean up the water. This only happened because of their neglect. I had to call the police in order to get in touch with someone after several hours. Now, I've found out they put a claim against my insurance policy. They were negligent not me. I lost property and didn't hold them accountable for it, now, I want them held responsible for their part in this. If I'd been able to reach someone I never would have felt it necessary to rip up the carpet. I refuse to apologize for putting the safety of myself and my neighbors over a carpet.

  Business Response

  Date: 03/07/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the challenges you experienced at Arbor Glen, particularly regarding the flooding incident and your inability to reach emergency maintenance. We understand how frustrating and stressful this situation must have been.
  We have contacted the management team at Arbor Glen and their leadership so they can review the circumstances and have a Greystar representative reach out to you within 10 business days to discuss your concerns, including the insurance claim and the response to the incident.
  If you have any additional details you’d like to share in the meantime, please feel free to do so. We appreciate your patience as we work through this matter.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem started with a flood in my apartment caused by the building. The building, maintenance, and manager all agreed that it was the fault of the drainage system that I experienced the flood that took out half the apartment. After being woken up in the morning by sparks, I looked and my whole apartment was flooded where I immediately began to take action. I ran outside and the maintenance person had already looked at the unit next door. Long story short they told me to move things and they'd be in there shortly.
  
  The property manager refuses to respond to my messages about maintenance staff leaving things in the unit and the unit being uninhabitable as the floor was still wet when they said I could move back in after several days, the insurance company says that the property manager will not return their calls, so they cannot finish the claim, after repeated emails and calls to the office there is no response from management even after admitting fault to all the problems. I knew something was weird about this management when I submitted a referral offer they ADVERTISE and I've sent them info in OCTOBER of 2024 and they said it was "waiting for headquarters" and then I recently got another email that they are sorry and submitting it to the manager. My main problem is with the manager and staff. When I moved in, the staff seemed friendly but after living here a few months I can tell you that the staff is combative, irresponsible, does not communicate, and neglects residents (as myself) on a regular basis. Before consulting legal council I've brought it to the BBB to resolve this issue. The property is La Plaza Village Apartments in Los Angeles and the manager's name is Leslie. Even when promised I would have a reply, the manager sends emails to all the tenants about "Dryer cleaning" before she even looks at my issues. If I seek legal council I will be looking for punitive and time damages as well. Greystar is the worst.

  Business Response

  Date: 03/06/2025

  Dear *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the challenges you have experienced at La Plaza Village Apartments, including the impact of the flood, the condition of your apartment, and difficulties in communication with the management team regarding your insurance claim and referral offer.
  We have contacted the management team at La Plaza Village Apartments, along with their leadership, so they can investigate the situation and have a Greystar representative reach out to you within 10 business days. If there are any additional details you’d like to share in the meantime, we encourage you to provide them directly to the property team once they reach out.
  We appreciate your patience while this matter is reviewed.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving move out charges from our former property management company on 9/9/2024 I asked for an explanation for charges including a breakdown of the cost for one of the items listed (patio screen repair cost) via email communication on 9/16/2024. We didn’t receive a reply until November after asking for a follow up and the rep, Brianna T*********, did not provide this in their email on 11/12/2024. After replying asking for a breakdown again on 11/14/2024 I did not receive an answer and recently received a call from a debt collection agency on 3/3/2025 about the charges which my husband (******* ******) paid in full through Genesis. I do not feel this action is justified as I deserved to have my question answered before having the issue escalated and being forced to pay in order to avoid a negative credit impact. I would like a refund for the disputed amount related to the patio screen charge of ($61.69).

  Customer Answer

  Date: 03/11/2025

  The name of the property is Maddox in South End Charlotte. My issue and complaint is not with the building but with the corporate company.

  Business Response

  Date: 03/11/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns regarding the move-out charges at Maddox in South End Charlotte. We apologize for any frustration caused by the lack of timely communication regarding the charge breakdown.
  We have contacted the property team and Greystar leadership to investigate this matter further. A representative from our team will be reaching out to you within 10 business days to address your concerns directly.
  If you have any additional documentation or details that you would like to provide, please feel free to share them with the property team when they reach out.
  Best,
  The Greystar Team

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On rent statements for every month it says grand total due. But every month they withdraw more than that amount

  Business Response

  Date: 03/05/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns with us. We apologize for any confusion regarding the rent charges on your account. We have contacted the team at your community, along with their leadership, so they can investigate this issue and follow up with you directly within the next 10 business days.
  If you have any additional details you’d like to provide in the meantime, please feel free to share them with your community management team.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15, I submitted my 60-day lease termination notice via email and in person at the leasing office. When I inquired about any lease break fees, I was assured that no additional steps were needed beyond the notice.
  
  On January 18, I visited the office to confirm the move-out process and ask about elevator reservations. Again, I was told my notice was on file and that everything would be processed accordingly.
  
  On February 26, my rent statement showed a full charge for March. When I called, management confirmed my move-out was in order and said I only needed to cover utilities, which could be paid via my security deposit or a small certified check.
  
  On March 1, I contacted the leasing office because my prorated rent had not been posted. I was then informed that my move-out had not been processed.
  
  On March 3, I was told my lease break request was never recorded and that my 60-day notice was only valid for standard move-outs, not early lease termination. Had I been properly informed, I would have vacated in January.
  
  I vacated two months ago, fulfilling the required notice period. However, the complex is now demanding four months' rent instead of two (given that I have paid 2 months of rent since my notice was complete per their lease document), due to their failure to process my notice correctly. I seek a resolution to this improper charge of two months rent.

  Customer Answer

  Date: 03/04/2025

  Thank you for your message. It is The Stewart at 800 N Central Ave in Phoenix, AZ. Please let me know if you have any additional questions. 

  Business Response

  Date: 03/04/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation must be, and we apologize for any confusion regarding your lease termination and billing.
  We have contacted the The Stewart property team and their leadership to review this matter. A Greystar representative will be reaching out to you within the next 10 business days to discuss your concerns and provide clarification on your lease charges.
  If you have any additional documentation or details to share, please feel free to respond to this message.
  Best,
  The Greystar Team