Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2046 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

• 

  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a final bill after moving out that included a $400 charge for the “removal and disposal of a washer and queen sized bed frame” by the apartment complex. This is not correct, as I had a junk removal service pick up both of these items on 02/28 — the same date they have listed that they removed these items. I have attached receipts/photos showing that the service I paid removed these items, not the apartment complex. No one in the management office will ever answer a phone and have blatantly ignored me trying to show them these receipts. I would like this charge removed from my final bill and for this complex/company to never contact me again.

  Business Response

  Date: 03/28/2025

  Hi ********,
  Thanks for sharing your concerns with us. We're sorry to hear about the trouble you experienced with the $400 move-out charge for item removal at 42 Magnolia.

  
  We've contacted the team at 42 Magnolia, along with their leadership, so they can review your case in detail. A Greystar representative will reach out to you directly within 10 business days to follow up.

  
  Thanks again for bringing this to our attention.
  – The Greystar Team

  Customer Answer

  Date: 04/01/2025

  After management at 42 Magnolia + 5000 Forest refused to even acknowledge my issue or my receipts, I was finally able to speak with an accounts representative named Chris S**** (***********@greystar.com), who took my receipts and actually got the charge removed. He deserves a raise, as he was nice and was the only person at Greystar/5000 Forest that actually even tried to fix the problem.

  This is not the first (or even the second time) I’ve had to deal with bogus charges and other instances from the management staff at 5000 Forest in the last few years. As one example: I used to get e-mails once every couple of months telling me I didn’t have renter’s insurance and I would be charged a non-compliance fee when it ended up being an error on their end.

  The current management staff at 42 Magnolia + 5000 Forest should either go through some serious training or be replaced — they’re absolutely terrible and a huge part of the reason why I moved. None of these problems have happened to me since I left.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* **. I recently moved out of The Julian at 171 W Julian St, San Jose, CA, 95110. My lease ran from May 28, 2023, to February 12, 2025, with my move-out date on January 30, 2025. I received a total bill of $932.51, of which $217.72 is for utilities and last month's insurance(which covered time I've already moved out), and there are $714 in other charges.
  * Painting $169.79
  * Cleaning $300
  * Carpet cleaning $245
  After contacting the leasing office and trying to dispute those charges, I got several files, including photos they have on record.
  For the walls, I believe it totally fits normal wear and tear. You can hardly notice anything different from their pictures. Yet they charged me $169.79. In their ledger, only a summary charge is listed. No working time or other info.
  For the cleaning, $300 is charged to my account for "deep cleaning". I have moving out videos to prove that $300 is way too much. Also, they do not provide working hours and other details.
  For the carpet. There's only one carpet in the unit. Fits wear and tear.
  
  My demand is: I'm willing to pay for part of the cleaning fee(at most $200) and utilities. But not the painting and carpet-related things.
  
  After the adjustment, I'll pay $217.72 + $200 = $417.72

  Business Response

  Date: 03/26/2025

  Hi *******,
  Thank you for sharing your concerns with us, and we’re sorry to hear about the frustration around your final billing after move-out from The Julian.
  We’ve contacted the onsite team at The Julian and their leadership team so they can review your concerns about the painting, carpet, and cleaning charges. A Greystar representative will follow up with you directly within 10 business days to discuss the matter further.
  Thank you again for reaching out.
  – The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against One North of Boston regarding unauthorized charges and failure to return my security deposit after my lease ended.
  
  Date of transaction: March 2, 2025.
  
  Amount disputed: $3,846.81
  
  Nature of the Dispute:
  
  1. I paid my rent on time every month and had no outstanding balance when my lease ended.
  
  2. My lease ended on March 2, 2025, and per the lease agreement, tenants are required to provide at least 60 days' notice if they choose not to renew.
  
  3. I provided my Notice of Non-Renewal on January 4, 2025, which was three days late compared to the 60-day requirement. I am willing to accept a reasonable Insufficient Notice Fee based on my lease terms.
  
  4. However, Leasing Office listed an Insufficient Notice Fee of $3,846.81 in the Final Account Statement without any explanation. This amount far exceeds any reasonable penalty and lacks contractual basis.
  
  5. Leasing Office not only attempted to withhold my entire $2,497 security deposit but also reported an additional $1,438.90 debt to Resident Advocate.
  
  Attempts to Resolve the Issue:
  
  I have sent multiple emails requesting clarification and correction of the charges, including:
  
  1. Removal of the unauthorized $1,438.90 debt.
  
  2. An accurate Insufficient Notice Fee calculation based on my January 4, 2025 notice date.
  
  3. My security deposit refund and an itemized deduction list (if applicable).
  
  The business initially responded but avoided addressing key concerns, and they have now stopped responding entirely.
  
  Thus, I am filing this complaint to seek resolution and intervention from the BBB.
  
  Resolution Requested:
  
  1. Immediate cancellation of the $1,438.90 invalid debt with Resident Advocate and written confirmation.
  
  2. A corrected Final Account Statement with the proper Insufficient Notice Fee based on my January 4, 2025 notice.
  
  3. The return of my security deposit ($2,497) or a legally compliant itemized deduction breakdown.
  
  I prefer to be contacted via email.

  Business Response

  Date: 03/26/2025

  Hi ***,
  
  Thank you for sharing your concerns with us. We're sorry to hear about the issues you've encountered related to your move-out charges at One North of Boston, including the Insufficient Notice Fee, the debt reported to Resident Advocate, and your security deposit.
  
  We've contacted the local property team at One North of Boston and their leadership so they can investigate your concerns and follow up with you directly. A Greystar representative will be in touch with you within 10 business days to discuss this further.
  
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented Apt *****. Upon moving out there was an inspection and a final walk through with the Maintenance Department and the Assistant Manager of WaterVue Apartment complex. Pictures were taken of the damages as we agreed upon what was noted was correct. Two weeks later we were notified that even though there was no damage to the carpet in the spare room because the master bedrooms carpet had to be replaced all the carpet through the apartment also had to be replaced. The manager Kim admitted that nothing was wrong with the second bedroom that it was just something they did when one bedrooms carpet is replaced they charge the tenants to replace all the carpet throughout the apartment. I do not believe that this apartment complex should be able to rip up carpet that has no damage and charge us for the replacement especially when the manager, assistant manager, and maintenance department all agreed that there was no damages. We filed a dispute but the manager said it didn’t matter.

  Business Response

  Date: 03/25/2025

  Hi ***** and *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you had after moving out of WaterVue Apartments, particularly around the carpet replacement charges and the follow-up to your dispute.
  We've contacted the local WaterVue team and their leadership so they can look into the situation more closely. A Greystar representative will reach out to you directly within 10 business days to discuss the matter further.
  Thank you again for bringing this to our attention.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsafe environment. Price gouging. Unfair business practices.
  My roommate and I were previous tenants at STADIA MED MAIN in Houston, Texas from October 2023 to October 2024. We were under the essential housing program. During the approach of our renewal things started to go left. We were miss treated, talked to aggressively and fear mongered into quickly submitting documents we were not ready to submit.
  
  July 16, 2024 received first notice of renewal update. Pending approvals after September 1, 2024 will be extending your rent month-to-month at the current market rate.
  No actual deadline was given. We were lied to by property manager at the time saying there is a deadline. She was rude and belligerent. Would talk over me and threaten that we won’t be able to recertify. Iniatially we wanted to renew but after the lies and terrible treatment we decided not to
  
  Two months before lease end we get a water bill of $800+ dollars. Our water was on average $30. A utility fee of $70+ when it should be around $10.
  
  Our final month and the bill is high AGAIN, at a price of over $100 which is far from our normal $30. We decided to just pay it as we were leaving the property and also exhausted of dealing with the stress of management team and all its issues.
  
  Fast forward to October, we move out on the 4th. On November 5th we receive an invoice stating the balance must be paid on October 30Th. A WEEK AFTER the due date is not okay communication.
  
  On this invoice we were charged for damage to the stove and carpet which was both false damages. In our walk through documentation it was noted that we met the stove damaged. And on our final walk thru leaving no visible damages were on the carpet.
  
  Now March and the property went from trying to charge us $650 to now $975. They are trying to charge us for stains UNDER THE CARPET. Lying saying they lost our move in documentation to then saying we never turned it in.

  Business Response

  Date: 03/25/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you described at Stadia Med Main, especially regarding the essential housing renewal process, the unexpected water and utility charges, and the disputed post-move-out billing.
  We’ve contacted the team at Stadia Med Main and their leadership so they can investigate this further. A Greystar representative will reach out to you directly within 10 business days to follow up.
  Thank you again for bringing this to our attention.
  – The Greystar Team

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share my disappointment with the management of Vora Mission Valley. When we first decided to rent an apartment here, one of the main factors that influenced our decision was the promise of a car charging station. This was essential for us, as we own an electric vehicle, and having a convenient charging option nearby was a key part of our choice.
  
  However, after moving in and finalizing all the paperwork, we were told that the waitlist for a charging station is over a year long. This is incredibly frustrating, as the availability of a charging station was a major selling point when we signed the lease.
  
  To make matters worse, I rely on my car for work and can’t afford the time to deal with daily charging at public stations or finding alternative solutions. This situation is causing a lot of inconvenience and stress.
  
  It’s disappointing to see that the management did not deliver on a promise that was a significant factor in our decision to rent here. I hope that future tenants are better informed and that this issue is addressed promptly.

  Business Response

  Date: 03/24/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the frustration you've experienced with the availability of EV charging stations at Vora Mission Valley, especially given that it was an important part of your leasing decision.
  We've contacted the onsite team at Vora Mission Valley and their leadership team so they can investigate and follow up. A Greystar representative will reach out to you directly within 10 business days.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in Galleria Palms and since day one my experience has been nothing but problematic. Before moving in, they refused to let me see the apartment, claiming it was under renovation. Within the first week, I had to request over ten repairs. I've dealt with recurring cockroach infestations and an ongoing issue with my bathroom door vibrating due to an excessively loud AC unit, which still hasn’t been fixed. The walls are so thin that I’ve never had a peaceful night’s sleep because of my neighbors.
  
  Additionally, the top layer of my cabinet doors has started peeling off, and now the AC is leaking a significant amount of water. This apartment is simply not a livable environment. I have three months left on my lease, but given these ongoing issues, I would like to move out immediately without incurring an early termination fee.

  Business Response

  Date: 03/24/2025

  Hi ***,
  Thank you for taking the time to share your concerns with us. We're sorry to hear about the multiple issues you’ve experienced at Galleria Palms, including the AC noise, cockroach activity, maintenance delays, and overall livability of your apartment. That’s certainly not the experience we want for our residents.
  We’ve contacted the team at Galleria Palms and their leadership so they can review your concerns in detail. A Greystar representative will follow up with you within 10 business days to discuss the matter further.
  Best regards,
  The Greystar Team
  
  
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I received a move-out statement from Greystar Real Estate Partners (through my former apartment complex) assessing $1,109.50 in charges. This notice lacked itemized details or evidence supporting the charges. I emailed the property on December 7, 2024, requesting a breakdown of the costs. After a follow-up on December 20, 2024, I was contacted by a specialist in Greystar’s Receivables Department and forwarded my original inquiry.
  
  On January 26, 2025, I received an amended invoice addressed only to my co-tenant, despite the lease being jointly held. This invoice accounted for $586.50 in "maintenance" charges—the exact amount listed on the original summary—but combined separate charges for painting and trash removal, which were assessed separately in the original invoice, raising concerns that it was retroactively adjusted rather than reflecting actual service costs.
  
  I continued to request further explanation. On February 7, 2025, Greystar provided another revised invoice with 56 images of the unit. These images did not substantiate key charges. For example, the bill included fees for 12 small nail holes and minor touch-up painting—both considered "normal wear and tear" under Washington State law (RCW 59.18.280) and not tenant liabilities. The charges also included repainting the exterior of the front door, but the only evidence showed minor cosmetic touch-ups on a surface exposed to communal areas where third-party damage could occur.
  
  Despite multiple requests for clarification and legal citations highlighting that these charges are not tenant liabilities, Greystar insists the fees are valid without further explanation.

  Business Response

  Date: 03/24/2025

  Hi ******,
  Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced in getting clarity around the move-out charges from your former apartment in Seattle.
  We've contacted the property and leadership teams to review the documentation and concerns you've raised. A Greystar representative will follow up with you directly within 10 business days to discuss your account and next steps.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Unjustified Charges, Lack of Documentation, and Unprofessional Conduct
  
  This complaint concerns my former apartment at GreystarVert in Canoga Park, Unit ***, managed by Greystar Management. Upon move-out, I received a final accounting with a balance due of $565.53. I disputed the charges—mainly for carpet replacement and balcony repainting—as they appear to be normal wear and tear. Per California Civil Code §1950.5, landlords cannot deduct such costs from a deposit without proper justification and receipts for any charge exceeding $125.
  
  I first requested documentation in December 2024 and received no written response. After nearly three months, I followed up and was informed in March 2025 that the balance had been revised to $413 due to utility discrepancies, which had never been communicated previously. Despite multiple requests, I still have not received itemized receipts or invoices to support any of the charges.
  
  On March 21, 2025, I spoke by phone with Jeffrey Austell (480-701-3652), who was rude, dismissive, and refused to communicate via email. When I asked for written documentation, he became combative and hung up. He also vaguely stated that the matter would soon be “out of his hands,” which I found unprofessional and unclear.
  
  I am not refusing to pay a legitimate balance—I simply request a breakdown of the charges and receipts, as is my legal right. The ongoing lack of transparency and professionalism has left me with no option but to escalate this matter.
  
  I am asking the BBB to help obtain the documentation I’ve requested and ensure this is handled in compliance with California tenant law.

  Business Response

  Date: 03/24/2025

  Hi ******,
  Thank you for taking the time to share your concerns with us. We're sorry to hear about the frustration you've experienced regarding the final charges after your move-out from Vert in Canoga Park, especially related to documentation and communication.
  We’ve contacted the property and their leadership team to review the charges and investigate the matter. A Greystar representative will reach out to you directly within 10 business days to discuss your concerns further.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former apartment complex pulled a full months rent from my bank account when they were only supposed to pull 6 days of rent. They have now owe me $1219.87 for over 2 weeks now as this occurred the beginning of the month. They are dragging their feet giving me my money back and the money is still “processing” so I don’t even have a lead on it, or proof that they are even trying to get it back to me.

  Business Response

  Date: 03/20/2025

  Dear ********,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your refund. We understand how frustrating this situation must be.
  We have contacted the property team at View at Lake Lynn and their leadership to investigate this matter. A Greystar representative will reach out to you directly within 10 business days to provide an update and assist you in resolving this issue.
  If you have any additional details you’d like to share in the meantime, please feel free to reply to this message.
  Sincerely,
  The Greystar Team

  Business Response

  Date: 03/20/2025

  The reason the amount was taken out of the Resident's bank account is because the resident did not turn off Auto-Pay. This is something that has to be done by the resident. 

   

  Our team will reiterate this to the resident. 

  Customer Answer

  Date: 03/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Greystar Properties is still in possession of $1219.87 that was wrongfully taken from my bank account and is refusing to give it back. 
  
  
  
  Sincerely,
  
  
  
  ******** ****

  Business Response

  Date: 03/26/2025

  Hi ********,
  Thank you for sharing your concerns with us. We're sorry to hear about the frustration surrounding the $1,219.87 that you believe was wrongfully withdrawn from your bank account.
  We've contacted the property and the leadership team who support it so they can review your account and follow up. A Greystar representative will be in touch with you directly within 5 business days.
  Sincerely,

  Customer Answer

  Date: 03/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I don’t “believe” money was taken from me wrongfully. It 100% was taken from me wrongfully and there is proof of that included in this BBB complaint. I’ve already been waiting almost a month for my money back and I’m done. I’ve been getting the run around for weeks now and this is why I’m making a complaint.

  
  
  
  Sincerely,
  
  
  
  ******** ****

  Business Response

  Date: 03/27/2025

  Hello,

   

  Our team has been in contact with you and explained our deposit return policy.

   

  Thank you,