Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2134 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  Greystar

  15440 North 71st St Scottsdale, AZ 85254-5363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a complaint on this company already. The property is Elan Williamsburg in Williamsburg Va. I received my final bill and they are charging me for things I have never been charged for in my life. My apartment was not dirty or unkempt. I was told I can pay my final rent in January but I was unable to get into the portal. I have not received any paperwork from this company other than what I have added to this complaint. I have felt extreme discrimination while living at Elan Williamsburg which has made my PTSD and anxiety go up. I have had to seek mental health treatment behind dealing with these people. Looking at the amount they are saying I owe, it’s wrong and ridiculous! I need a solution. I should not have to pay some of these extra fees to include a resetting fee. I have never been charge for anything like this in my life as a renter. Please help me to resolve this issue and for this company to send me the right amount I owe. Thank you

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancé and I recently applied for an apartment. We had to pay our application fees as well as $150.00 administration fee. We were denied which was fine. I reached out to the apartment complex via email asking if our $150.00 will be refunded. They emailed back and said it should be refunded via check. We have yet to receive anything. I emailed them back asking did they mail the check and I get no response from them. They was quick to take our money but trying to get it back is a hassle.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice about change of management on my door but I’m not able to get ahold of anyone no one has been in the office and there are no employees to contact. The notice I had on my door for who to contact with questions are non working numbers the maintenance people said they don’t know anything and I need information about my rent. The online portal was took down, I have questions about that and also how much my rent is for this month. The maintenance man contact # *** *** **** told me someone will be in the office 1/2/2023 now he is saying tomorrow but he doesn’t know when and rent is already due. I tried to contact ascension (the new management) with no luck because they don’t answer calls. Can someone please help I’m a resident of Summit at Champions and I do not know how much my rent is and where to pay, I’m ready to pay rent there is no one to contact all numbers are non working numbers and no one has replied to my emails

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 29: I moved out of the MacArthur Commons apartment complex in Oakland, CA.
  
  Nov 2: I received an emailed Final Account Statement from the assistant manager stating that $1,545.52 was due to us with a statement at the bottom that said "You will receive your refund check from our corporate office within 21 days."
  
  Nov 21: I emailed them back stating that we had not received the check yet, and they provided a partial screenshot showing that the check was actually cut on November 15th and to "please allow 21 business days as your check is coming from our corporate office in Texas." They did not provide any additional contact info.
  
  Dec 5: I emailed the complex back, as I had still not gotten it, and also provided a link to the California Court website stating that "After a tenant moves out, a landlord has 21 days to mail or personally give to the tenant an itemized list of the deposit...[and] any remaining refund of the tenant's deposit."
  
  Dec 7: The assistant manager replied on December 7th and said "We legally have 21 days to send an itemized list of charges, and not actually receive [sic] the refund." On the same day she also noted "I see your check was cut on 11/15 to the address listed below. I already reached out to our accountant to place a stop on the check below and reissue another check immediately." I replied immediately on December 7th noting that it is not sufficient to just cut a check, they are required to mail it. There is no confirmation that this check was mailed (either the first or the second) and I have received no additional information about this alleged second check, like when it was mailed or what the check number is. I also requested that she confirm the full address they are using, as her screenshots continually only show the street address and unit number, not the city or state and got no reply. I have since received plenty of other mail to this address, both direct and redirected through the post office's forwarding service.

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Creole on Yorktown property management team at 2400 Yorktown St does not care about their residents at all. They hired a third party vendor to access apartments unsupervised. I have only lived here for 2 months and already had a theft issue.
  They sent a notice on 12/3/22 that the between M-F of the following week, they were going to send in their hired contractors to make repairs. I left on a business trip the same day the notice was sent. After returning on 12/8/22, I noticed that two gold necklaces were missing from my apartment. There was no signs of forced entry to my apartment. After thoroughly searching every possible location, I called management twice with no callback. Next I went to the leasing office in person and they were going to call their vendors to ask about the necklaces. I asked for the name of the business, date of entry and number of people that the property management gave access to. They would not provide that information to me.
  They said I should just file a claim on my renters insurance. They are barely lifting a finger to actually help me get my jewelry back. These necklaces have more sentimental value to me. And I made it clear I just want them back.
  I do not feel safe or taken care of at this property.