Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  47 Hundred Retail

  4700 Telegraph Avenue Oakland, CA 94609

• 

  50 Jones

  50 Jones Street San Francisco, CA 94102

• 

  Admirals Cove TRS

  250 Mosley Avenue Alameda, CA 94501

• 

  The Bay Apartments

  2133 Stockton St San Francisco, CA 94133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at gray star property in the galleria area the dominion Postoak high-rise this property elevator has had several issues we are when you live in a high-rise you expect the elevators to work Sunday on January 19. All the elevators shut down and narrow, three elevators and there’s 31 floors tenants were forced to climb stairs take the stairways to walk up to their units an extensive amount of flights. I was on the 21st floor, but there were elderly people who lived in the high-rise, who could not get to their units because of the distance and health reasons , this is one of the most appalling things ever the elevators constantly break down they fix one and then two is out and then two is out then one is out but for all three to be out and for them to constantly Band-Aid, this issue and tenants who pay good money to live in his high-rise or force with their elderly parents to have the climb up flights of stairs fire department was called out and we also found out that when we walked up the first seven flight of stairs there was a gate that was locked. The fire department had to open that gate because it was locked, and the security guy and the concierge did not have the key , it was a magnet door so it didn’t require a key. It wouldn’t open the fire. Captain stated that that was a fire hazard so that is one that will be filed with the City Of Houston. Graystar management should be ashamed of themselves to call themselves a management the people in the office constantly give excuses, never fixing the problems and there are several other problems apartments recently were flooded due to the freeze because of the negligence of the property maintenance for not sealing the pipes. This complex is horrible and their corporate office do not do anything but redirect everything to the management Horrible. People need to know that if you’re going to live @ any Greystar Property especially the galleria property do your homework . I would NOT have least knowing this.

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an application for a lease on 1/24/2022. I worked with Leasing Professional, Christina G******, to rent an apartment at 1414 Texas Downtown apartments. She informed me that an apartment became available due to an unexpected move out, but my move-in date was uncertain. I told her that I wanted additional clarity on the specific move in date before I paid the application and administrative fee since I would be moving from out of town. She told me my application wouldn't be approved until I paid the $275 application and administrative fee. The funds were to hold the apartment and run a background check. On 2/2/2022, she finally said she knew when the apartment would become available. I decided to move into another complex because over a week had passed and she couldn't provide me with a specific move in date. In May 2022, I received a letter that the $275 debt from the administrative and application fee was taken to collections.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a Greystar managed property called Harborview for about 2 years. I moved out on November 21, 2022. I received my deposit back statement which I will attach for the amount of $527.97
  It’s now January 18th and I have called multiple times and they say they’re working on it and that everything is backed up. At this point I’d like twice of my original deposit back for the delay totaling $2000

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m filing a complaint because I have lived for three years at Riviera at Seaside properties I had to file a small claims report against them because their construction company damaged my vehicle during the construction process which was unregulated and had some minor children working on the site I took them to small claims and they ended up compensating me for both my garage space that was blocked in as well as for repairs on the vehicle so with that i wad satisfied . every time at renewal I get a form attached to my door with renewal options . I had already spoke to Kate the manager and she was well aware that I was going to renew as we had a conversation about it when I called her instead of getting the renewal what I got was no response and then on an email it said I had to move out on the first so I contacted and replied I did not get a message back then I separately emailed Kate directly asking her what the confusion was and she replied with a PDF form showing delivery and certification however I never received or signed for anything.. I contacted corporate office and a lady contacted me and essentially told me that I was not given the chance at renewal and I was sent a nonrenewal. She would not give me any information she did not even know the history of the small claims filings I have not had my air filter changed in months I am living here with my dog for over three years and I’m scared about being forced to leave over retaliation forme filing small claims . The lady hung up on me after I asked to speak to a manager

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crime ridden.
  Oasis at Piney Pointe has cameras everywhere and gates are always on. Saw a person last night kicking in the fence to enter the community next door to us. Super scary and That fence is always being broken as well. We've had packages stolen by other residents, gun shots, and the office lets these people continue to live here. The office refuses to even review camera footage for our own safety. I feel very unsafe living here and can not believe greystar has such little regard for life. The fence is rotted and constantly broken, gate is open, scary place to live.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment lease ended September 30th 2022 and my apartment management owes me part of my deposit back. They’ve sent multiple final statements with incorrect final amounts and the last bill had a refund due to me.
  I’ve contacted both Greystar and the leasing office and neither can tell me where the in the process the payment is or when it will be paid out.

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a complaint on this company already. The property is Elan Williamsburg in Williamsburg Va. I received my final bill and they are charging me for things I have never been charged for in my life. My apartment was not dirty or unkempt. I was told I can pay my final rent in January but I was unable to get into the portal. I have not received any paperwork from this company other than what I have added to this complaint. I have felt extreme discrimination while living at Elan Williamsburg which has made my PTSD and anxiety go up. I have had to seek mental health treatment behind dealing with these people. Looking at the amount they are saying I owe, it’s wrong and ridiculous! I need a solution. I should not have to pay some of these extra fees to include a resetting fee. I have never been charge for anything like this in my life as a renter. Please help me to resolve this issue and for this company to send me the right amount I owe. Thank you

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiancé and I recently applied for an apartment. We had to pay our application fees as well as $150.00 administration fee. We were denied which was fine. I reached out to the apartment complex via email asking if our $150.00 will be refunded. They emailed back and said it should be refunded via check. We have yet to receive anything. I emailed them back asking did they mail the check and I get no response from them. They was quick to take our money but trying to get it back is a hassle.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice about change of management on my door but I’m not able to get ahold of anyone no one has been in the office and there are no employees to contact. The notice I had on my door for who to contact with questions are non working numbers the maintenance people said they don’t know anything and I need information about my rent. The online portal was took down, I have questions about that and also how much my rent is for this month. The maintenance man contact # *** *** **** told me someone will be in the office 1/2/2023 now he is saying tomorrow but he doesn’t know when and rent is already due. I tried to contact ascension (the new management) with no luck because they don’t answer calls. Can someone please help I’m a resident of Summit at Champions and I do not know how much my rent is and where to pay, I’m ready to pay rent there is no one to contact all numbers are non working numbers and no one has replied to my emails

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 29: I moved out of the MacArthur Commons apartment complex in Oakland, CA.
  
  Nov 2: I received an emailed Final Account Statement from the assistant manager stating that $1,545.52 was due to us with a statement at the bottom that said "You will receive your refund check from our corporate office within 21 days."
  
  Nov 21: I emailed them back stating that we had not received the check yet, and they provided a partial screenshot showing that the check was actually cut on November 15th and to "please allow 21 business days as your check is coming from our corporate office in Texas." They did not provide any additional contact info.
  
  Dec 5: I emailed the complex back, as I had still not gotten it, and also provided a link to the California Court website stating that "After a tenant moves out, a landlord has 21 days to mail or personally give to the tenant an itemized list of the deposit...[and] any remaining refund of the tenant's deposit."
  
  Dec 7: The assistant manager replied on December 7th and said "We legally have 21 days to send an itemized list of charges, and not actually receive [sic] the refund." On the same day she also noted "I see your check was cut on 11/15 to the address listed below. I already reached out to our accountant to place a stop on the check below and reissue another check immediately." I replied immediately on December 7th noting that it is not sufficient to just cut a check, they are required to mail it. There is no confirmation that this check was mailed (either the first or the second) and I have received no additional information about this alleged second check, like when it was mailed or what the check number is. I also requested that she confirm the full address they are using, as her screenshots continually only show the street address and unit number, not the city or state and got no reply. I have since received plenty of other mail to this address, both direct and redirected through the post office's forwarding service.