Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Callia

  4100 N Central Ave Phoenix, AZ 85012

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • Date of transaction: 2/1/23
  • Date of application withdraw: 2/2/23
  • Amount of money paid: $315
  • Business commitment: $300 deposit would be refunded if the application was withdrawn.
  • Confirmation from Andrea Palomino on 2/2/23 to cancel the application and mail a check with a refund. Said it could take a few weeks.
  • Followed up after a few weeks, again on 3/27, 3/28, and 4/3 by email and phone.
  • Andrea gave me a number and an email to connect with the new management that does not work.
  • As of 4/6, there has been no attempt to actually refund my deposit that should have been taken care of within 24 hours.
  • I checked with the apartment I moved from and no mail was ever sent to me. If there is a check out there somewhere, I would like it to be voided and for a new one to be issued to my new address. Preferably, I would like the amount refunded to my card.

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a Greystar property in 2020 while working as a RN in AZ. After I moved out on 11/30/20 I received a statement for final charges, which I paid, except for 2 "damages- cleaning" fees totaling approx $180. I told them to take it from my security deposit (they call it a "lease lock") which I paid a total of $330. I was told this complex only did "lease locks" as their security deposit. In any case, it was money I paid and they kept. No walk thru was done due to covid. I spoke with greystar receivables in early 2021 and stated there were no damages to the unit and it was left in the same condition as when I moved in and that they kept $330 of my money i paid in as a security deposit. Then I heard nothing until 2023 when collections started calling and it appeared on my credit report. I find it ridiculous that 2 1/2 years later I'm still being harassed by Greystar collections over bogus "cleaning" charges when I have a perfect credit history. No specific proof was provided to me concerning this alleged damage (FYI this apt complex is from the 1960s and looks like it). These charges need to be removed from collections and my credit report. Thank you.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rent payment in the amount of $1776.09 was submitted to Lenox Reserve Apartments on 04/03/2023 using the building payment portal, an error showed on the portal at the moment of the payment and I was double-drafted from my bank account. So 2 payments of $1776.09 were drafted by the apartment complex. I notify the management of the complex, by email on 04/04/2023 morning, about this situation (system error showing on the payment portal and the screenshot of the 2 payments being drafted from my bank account) and requested to stop one of the payments drafted to prevent the overdraft of my account and prevent any charge or fee, and they respond they will attempt to stop the payment. I sent follow-up emails and didn't receive an answer until 04/19/2023 received an email from the apartment complex notifying that I'm being charged a $60 dollars insufficient funds fee and there is nothing that they can do because they are not authorized to waive the charged fee. I sent emails complaining about the situation, they have and sent me the screenshot of the 2 payments processed on their end (one payment went through and paid the rent and the second payment was declined) on the same date with only 2 minutes of difference between the payments and they still refused to waive the fee alleging that are not authorized. This is the reason that I'm filling a complaint here because is a deceiving and unfair practice that due to a company system error, that is completely out of my control and that I can't prevent I will be penalized with a $60 fee, in addition that the issue was timely reported on my end with enough time so all this situation can be fixed and prevented, but they decided to ignore my request until was too late and cause me a damage and a monetary benefit for them. I'm just requesting the waiver of the $60 dollars fee that they are charging me as a result of their system error. Attached can be found screenshots of the emails mentioned and the payments processed.

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in these apartments for 1.5 years and there were never ending issues including a roach infestation that I had to treat myself, sewage in the parking lot in front of my apartment and unresolved maintenance requests. I broke my lease early which included a specific buy out fee based on my lease. They are now trying to charge me triple the amount and say that I have to pay rent every month until the end of my lease. I have emails confirming that I was to pay a buyout fee after I moved out and am now being told that because I didn't pay the buyout fee prior to moving out, I did not adhere to the lease agreement. My buyout fee was around $3500 based on the lease agreement and they are now trying to charge me $1600 a month for the next 6 months. This is unacceptable that I am being charged and might have my credit ruined because their own employees don't understand the procedures and protocols of moving out and ending a lease early.

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of their properties last month and have been trying to pay the balance due on my account. The links they have provided do not work. They have also failed to respond to any of the communication I have sent reaching out to them.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son lived at Eagle Point Apartments in OK which is managed by Greystar. I gave a 60 day notice by email that is not being recognized. My son then gave a 60 day notice and we had to pay an additional 4 days of rent. The was all prorated and sent to the bill pay app. I paid all the bills via the app which included the prorated 4 days, the express cleaning and the rent. It is now March, and I am receiving a bill for 1900. I went on the app and the app bill is different. I printed the itemized bill, and it does not reflect the same charges that Greystar is sending me. I contacted the apartment and Ashley said she could not talk to me because we were no longer tenants. I emailed the ccrecievable that sent me the last bill with concerns and wanting to dispute the charges and no one has responded to the email. I have talked to a lady at Greystar that said it is under review and that I should not be turned into collections, but I have now received 3 certified letters from Greystar with a bill attached. They are charging me additional months' rent, carpet replacement, painting fees and more cleaning fees. I have requested the Inventory check off list that was completed at move in that documented the damage and the exit inventory checklist, but no one can give this to me. We placed several tickets for water issues, a small flood, toilet and cabinet issues and nothing was ever resolved. I am concerned with their fraudulent billing practices.

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,

  My current address is: 4600 Seton Center Pkwy Apt 311, Austin, TX, 78759. The address of the community for my complaint is: 7200 Easy Wind Dr #3067, Austin, TX 78752.

   

  Customer Answer

  Date: 04/12/2023

  I moved out of Midtown Commons at Crestview Station #3067 on 2/26/23 after I vacuumed the floors, Clorox wiped the countertops and appliances, and ensured general cleanliness. I received my move-out charges on 3/3/23 letting me know the breakdown of my full $750 deposit, plus an additional $11.93 in charges. Greystar did not provide me with clarity or information on the charges, nor did they provide pictures as proof of damage. In addition, the individual I spoke to at Greystar, Isabelle S******, indicated that the charges marked as "damage" and are not actually damage and only indicate that these items need to be cleaned. If that is the case, there is already a separate cleaning fee of $108.25 that should apply to these "damages" already. I did not receive any sort of notice or checklist prior to move out that outlined the specific condition the apartment should be in to receive the full deposit back. Because of the lack of a comprehensive move out checklist, there was no guidance on cleaning, move-out instructions and repercussions for missed items leaving myself vulnerable to the manager, who did the walkthrough, to take advantage of my deposit. I requested the below and have not received a response.
  
  Damage Drip Pans - Requested photos for the extent of the "damage"
  Painting - Requested photos on the areas to be painted as well as an invoice to show the actual cost
  Carpet - Requested photos of the "damage" as well as additional information on cleaning done and actual invoice
  Damage Kilz Living Room Wall - Requested photos of the "damage"
  
  Attached are the pictures of the unit for comparison.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving retaliation from the property for repairs I have asked to be fixed. I am being intimidated by the property team.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a previous resident at the Elan Huntington Beach Apartments in Huntington Beach, California. I vacated the premises on April 30th, 2022. I had communicated with the property management team multiple times for 2 months requesting my security deposit that’s is owed to me ($500) and the remaining prorated balance of $2,852 that is owed to me for me move out fees. I have reached out to the property management team at Elan and Bob Faith numerous times as I never received a final ledger regarding my move out fees. I have attempted to have this resolved and expressed why I am entitled to my full $500 security deposit back as Elan Huntington Beach failed to remain in compliance with california law Cal. Civ. Code §1950.5 (the “Code”) that states that within 21 days, the landlord must provide an itemized statement along with documentation supporting any deductions. Within the same time frame, the landlord must refund any remaining security deposit balance to the tenant. Civil Code 1950.5(g). At no point was this provided. When I would ask/reach out, they property manager would state that they did not receive finalized billing from the company they worked with and it was an “estimated” value. The team did not complete this and attempted to short my money owed to me in June. This was not within the required time frame as stated by law and at no point did anyone handle this matter professionally from both Elan and Greystar. I have since then continued to reach out to receive the money owed to me. No one from both companies has responded and a gentleman named Daniel M. Y********, Esq. reached out on their behalf stating nothing would come out of this dispute. I have yet to receive the $3,352.42 owed to me and seeking resolution before I take this matter to court which would result in GreyStar paying up to 3 times the amount of the initial deposit.

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a work order for the commode. Left a piece of jewelry on bathroom counter to clean as I was cleaning maintenance arrived. When maintenance left the jewelry was gone. Property manager said that maintenance rep had been employed there two years and did not want to have that conversation with maintenance rep. I feel so unsafe alone and would like to talk with someone about move out fees.