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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,354 total complaints in the last 3 years.
    • 812 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of the Hailey Apartments in Tacoma, WA, managed by Greystar on 6-8-23. I fulfilled my lease terms. I paid for the unit to be professionally cleaned and turned in all keys. I have reached out to the business several times and they refuse to respond and refund my deposit. I want a resolution to this matter as I always paid rent on time and endured horrific living conditions there under their incompetent merry go round of rotating management,

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 10, 2023 and ongoing to present date of June 26, 2023, Avana illegally and purposely changed the amount of check *** from1,696.10 to 1,676.10 via remote deposit which is considered bank fraud. I will also be contacting my bank about this again so they can flag any checks for Avana if Avana attempts to change the amount the check was written out for and possible legal action might be brought against Avana Weymouth for forgery and bank fraud if they do not correct this issue. They also need to stop sending me harassing emails and phone calls. As of June 26, 2023, I require that leasing staff to sign a form when we turn in rent checks and they must acknowledge the amount of check and confirm it by signing this form so this does not happen again. rent checks will now be handed to leasing staff and signature will be required. it will not be left in their rent mailbox due to this issue. Thank you

    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived in Alexan 5151 for a few months now and 60% of my time here I have requested with just about every employee for my washer to be repaired. It’s been at least 7 times and the last time I emailed back and forth with the office for a week. They still refused to actually repair my washer. I called the emergency maintenance line and he came to fix my washer 2 days later but within 24 hours it literally was broken again. Which means it was never fixed. I have spent so much money on going to a washateria as well as cleaning supplies due to the foul smell that comes after waiting so long for a repair after the washer breaks mid wash and my clothes sit in water for long periods of time and mildews and smells awful. So me and my baby have to do so much just for clean clothes through the week as well as keep a clean smelling home. Not to mention the clothes that have been ruined as well. Nobody has tried to fix the core issue or apologize for what I’m dealing with.

    • Initial Complaint

      Date:06/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease with a property managed by Greystar recently ended. I moved out on May 25th 2023. On June 19th 2023 I received an email about move out charges stating that I had a charge of $12.50 for cleaning. The link to pay the balance said that it was due on June 14th 2023 (5 days before the email was sent out). I called the provided phone number inquiring as to what exactly needed to be cleaned as I extremely throughouly cleaned the apartment before leaving, but no one picked up so I left a message. I also sent an email to the provided email address on the website in conjunction with leaving a voicemail with no response to either phone or email as of today June 25th 2023. I believe that this company is charging me just because they can, despite my efforts to return the apartment to an even better condition than when I first moved in. If someone can tell me what exactly needed to be cleaned, I will gladly pay the fee.

    • Initial Complaint

      Date:06/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was denied an apartment called and never received a phone call back to discuss the decision. Then received an email 3 days later stating I was denied because of credit but my score is above their requirements. Then when I told the person I was emailing she informed me that I was actually denied due to identity theft/fraud. But residentverify has no explanation for that denial of fraud and can’t provide more information. Then the letter mentions bankruptcy on report but their RCA screening i initialed did not say anything about that on the screening.

    • Initial Complaint

      Date:06/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2022, I began renting an apartment at the vue at belleair located in Clearwater, FL. I had a year lease for the apartment. Over the next few months, my wife and I had some conflicts with people who resided at the complex during our time while working law enforcement. Towards June and July, our ceiling flooded one day, despite being on the second floor of four, and no solution was completed. Our dryer began having water fill up causing our clothes to be wet. Due to these reason, we looked for a house. We spoke to an employee about leaving and were never advised about a 30 day move out grace period. In July when I went to hand in our notice, the office was closed for several days due to the holiday. When I finally made contact with someone, they tried to charge me for the extra days despite no one being at the office. After moving out in July, there were extra fees on the bill that did not pertain. I attempted to contact the complex themselves and the company over 300 times with no calls back. This bill went to collections and the employee from Grey Star, Dorian Pennington, contacted me and said he would be my point of contact. Since June 12, I have yet to hear back from his despite SEVERAL calls and emails. I have contacted almost every Greystar office across the US and have no received a call back. I had also emailed the company directly with no response. My wife and I have perfect credit and do not want this to reflect on our scores. I have done everything to get hold of this company and I have struck out. They are currently doing this to another co worker which had rented in the same complex as we did.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th I emailed the property because I found mold. The maintenance man was sent to look at it and he said it is not mold or mildew but it is wet. A plumber came that following Friday and explained the shower had been built incorrectly resulting in the weep holes draining into the wall. The plumber pointed out the mold had spread to my closet. I expressed I would like to break the lease because I have been experience health issues since I have moved in that I had assumed were unrelated. I am autoimmune compromised and suffer from asthma. My doctor wrote a letter confirming the issues I have had are due to the mold exposure and advised me to leave the apartment. I have also had to have eye surgery as a result of these issues. Yesterday June 13th, Titan came out and used a tool that blinked red when scanning my bathroom. They explained they will need to take apart the wall and set up a containment. I again expressed I would like to break my lease to which the front office advised the only options being provided to me are to pay the break lease fee of just under 6,600 or move to a new unit. I have talked to other tenants who have had similar issues with the plumbing or other things being built incorrectly and do not wish to risk my health any further by moving into a new unit. I have contacted the city of Peoria who is also looking into the issue. I wish to break my lease without the fee and do not wish to move units.

    • Initial Complaint

      Date:06/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into Tate Tanglewood on 11/17/2022. Prior to move-in, I asked about the community policy on TV mounting. I was told it's allowed but that holes as a result of mounting would need to be smaller than a quarter or I would be charged for repair at move out. I have been told this since my first tour in September 2022. Since moving in, I've asked for this policy in writing from the leasing office multiple times. I've personally spoken to property staff Nicole Bembridge and Richard Schoolcraft as well as the property manager at my time of move in, Jessica Pierce, about this. All of which have made the promise that I would have something in writing. The fifth time I asked, Nicole informed me that she would request on my behalf that Jessica send me an email to have in writing. I still have not received an email. On 03/28/2023, I received a call from Oscar in the leasing office and asked to speak with Jessica to once again request an email. He informed me that she is no longer at the property so I requested that the new manager send an email regarding the policy. I was then told by Oscar that this is not their policy, I would indeed be charged for the holes regardless of size. This does not align with what I had been told from Nicole, Richard, and Jessica. I have spoken with staff regarding a multitude of other issues and have been met with unresponsiveness. I've even gone as far as going to the local office to retrieve contact information for the regional manager, Teela Shaw whom I've been in communication with for approximately 1 week. Instead of rectifying the issues and taking accountability, she's chosen to argue and make excuses for how I've been treated since moving in 7 months ago.

    • Initial Complaint

      Date:06/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam,

      I am writing to file a formal complaint against Providence Uptown Apartment/Management regarding the ongoing noise disturbances caused by our upstairs neighbor and the inadequate response from the management. Despite our numerous attempts to address this issue, it remains unresolved, greatly affecting our quality of life and violating our rights as tenants.

      Since the arrival of the neighbors in apartment ****, we have been subjected to consistent noise disruptions, including running, jumping, playing, and heavy footsteps throughout the day and night. These disturbances severely impact our sleep, work productivity and overall well-being. Despite reporting the issue to the leasing office, contacting the local police, and engaging in direct communication with the neighbors and management, no action has been taken to alleviate the problem.

      We have documented the ongoing disturbances through recorded videos, which we have shared with the management as evidence. However, their lack of response and unresponsiveness have left us deeply disappointed. It is the responsibility of the management to ensure a peaceful and habitable living environment for all tenants, and their failure to address this issue has infringed upon our rights.

      We kindly request your intervention to facilitate a resolution in this matter. Immediate action is necessary to rectify the ongoing noise disturbances and improve the management's responsiveness. We believe that resolving this issue swiftly will help restore our faith in the management and ensure a peaceful living environment for all residents.

      Thank you for your attention to this urgent matter. We anticipate your prompt response and a swift resolution to this ongoing issue.

      Sincerely,

      Apartment ****

    • Initial Complaint

      Date:06/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a unit on 5/20 provided my portion of the rent and have not stay in the unit since i paid The issue that I am having the place has roaches. I am a very clean individual all the places I have lived I never had any issues with roaches I may have seen a bug every now and then but not roaches. To me the first impression is everything why do I see roaches when I first move in. They have the Lil Lil bitty ones and medium size. I started calling the office on that monday after I made my payment I spoke with a agent informed her about the issue she told me I might have to wait until the following Tuesday I said Tuesday no why it can be asap she told me she would need to check to see if they could she came back to the line and said that they could then my daughter went back on that Tuesday after 4 took pictures roaches were still crawling I ask did she see a note of any kind to say that the pest control had been out and she said no I contacted the office again and the agent said she didn't know whether or not someone had been out that they would check and see then had someone to go out and buy some bombers to put in the apartment to bomb the unit not the pest control store bought so we waited a day or 2 too see if any changes was still seeing them soi contacted the office again informed them that I would give them to the following week to figure it out if not I wanted my money back or can I get out of the lease without it being on my rental history and was told no I also ask can I change to another unit didn't want to remain in that one was told it maybe the same issue then they say that they would put some white powder down that hadn't been done I contacted the apartments association of houston I sent them a complaint on the 2nd they said yesterday that they hadn't heard back from anyone I contacted the apartments again spoke with a manager as what she said Dora she said she never received anything about the complaint and would call me yesterday no call at all

    Greystar is NOT a BBB Accredited Business.

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