Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Miscela

  485 Foley St Somerville, MA 02145-1266

• 

  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

• 

  Greystar

  100 Heard St Chelsea, MA 02150-1954

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar San Diego POC -
  Sherry C******* / Tania V***** - 425-329-0793, ***************@greystar.com
  
  Moved out on 9/5/23. Lived there for over 6 years. The place was NOT clean when we moved in. Floors were filthy, food stains on ceiling, just a mess.
  We left the place 200% cleaner than it was. Paid a $650.00 Security Deposit. We left NO damages, NO cleaning issues except during the moveout walk thru the Greystar employee said we needed to vacuum and dust. Why do we need to vacuum when they're replacing the carpet, and any dust came from their filthy vents which I asked numerous times to clean out but they refused.
  Received a move out statement. They deducted our entire $650.00 Security Deposit. They also charged us $111.00 for water/trash/sewer. The entire time we lived there, our water was never more than around$68.00.
  I have asked a few times for the Bill from Conservice, and a invoice for the cleaning services, however they have refused.

  Business Response

  Date: 09/29/2023

  Dear Mr. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 10/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  1. You already know the property in question; Rosina Vista Apartments, Chula Vista CA 91813

  2. Person, again you already know the person as she was mentioned in my complaint; Ms. Ramirez.

  3. As for supporting documentation; you have it, it’s my Move-Out Statement. I have NO Utility Statement as you have refused to provide it to me.

  Thank you

  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 10/12/2023

  Dear Mr. *****,

  Thank you for your patience as we investigated your complaint further. We were able to touch based with the property team on the charges that were applied to your account and confirmed the following:

  At move out, we credited the $650 security deposit as well as $2,238.40 representing the prorate for the 24 days of September that you were not responsible for given the September 6, 2023 move out date (attached). We did not charge for carpet replacement or paint given the duration of your tenancy. We did charge for standard cleaning throughout the apartment.

  The final utilities ranging from 07/01/2023-09/06/2023 amount to $111.94 as seen in the attached bills. Upon review of the ledger, it can be seen that we received a partial payment of $114.41 which did not cover his full rent and utility balance at the time ($2,927.21). This payment for $114.41 on August 3, 2023 was the last payment we received. Thus, we did not receive a full rent amount for August or a prorate for 6 days of September's rent. The final balance of $3,074.34 in the move out statement is mostly a result of an accruing balance due to non-payments of rent in August and September. 

  We apologize for any confusion or frustration that may have arisen from this situation. Because we were able to receive the attached evidence from the teams involved, we will now consider this complaint to be closed.

  Regards,

  The Greystar Team

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a rental application with a check. They charged both the checking account and my card. They sent me to collections for money owed to me.

  Business Response

  Date: 09/29/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 23rd, 2023, my vehicle was towed without warning from The Lucie, my apartment complex and I had to pay $350 to ****** ******* ******* towing company. When I moved in on August 3rd, the secretary, Tania W*******, gave me a move-in packet with my parking pass and failed to mention the parking pass was a sticker that was required to be always visible, or my vehicle would be towed. The Lucie has my vehicle make, model and license plate on file and never made an initial attempt to contact me to warn me my vehicle would be towed if I did not display the parking pass. I emailed leasing with the expectation the $350 impound fee would be applied as a credit towards my next month’s rent or refunded by Vision Wreckers Service, since I was not previously warned. Janee Sumter, a leasing professional, replied “We inform all our residents to attach the parking pass in the upper right-hand corner of their window shield to access the garage during Resident Orientation.”“We have sent out numerous emails regarding this (please see attached for one of the emails).” She attached a screenshot of an email sent out on June 5th at 3:48pm, 2 months prior to my move-in; therefore, I never received an email/notification of parking rules. If I received this email at move-in I would have known the rules and avoided my car being towed. I informed her I never received a “Resident Orientation” nor was informed it was mandatory for the pass to always be visible. I was not given the courtesy of a warning before my car was towed. With proper notification this issue could have been avoided and my car would not have been towed and I would not have been late for my job as an ICU nurse. No one would want to live at this establishment if they knew the way they treated their residents. The lack of communication and non-existent dissemination of information regarding displaying parking passes is unacceptable. I am disappointed in the lack of professionalism, management, and respect of this entity.

  Business Response

  Date: 09/29/2023

  Dear Ms. ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 10/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in the property for few years and when i left land lord created fake invoices and charged me . I dispute all the charges but they sent the bill to collection agency and its on my credit report.
  They are doing this to lot of tenants. un ethical practice.

  Business Response

  Date: 09/29/2023

  Dear ******** *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an international student and have only been in the US for 6months. We had been searching for a house since we arrived in the US to stay with my kids and most of the houses required renters insurance, pay stubs, social security numbers, or previous rental proof we did not have any of those therefore we did not get a place. I eventually contacted late in July Reflections now Avana at Happy Valley, I explained the situation, and they offered to give me space if I could show that I could afford the rent. I filled out the application and paid the required nonrefundable $45 fee. feedback came and said I had qualified if I could get a Guarantor/Cosigner who earned 7 times the rent. I got that Gurantor/ Cosigner, and he paid a second nonrefundable $45 fee, but they turned him down, I asked them what they needed from the cosigner so I could get the exact requirements for a Cosigner the leasing agent said she did not know but that my application was still open as long as i was willing to continue, I got 2 other cosigners after this with a credit score of about 250 plus each, they turned them all down, yet they collected a $45 from each one of us making a total $180.
  
  I asked each time the previous was turned down what they required in a cosigner the leasing agent would not tell me saying she did not know yet they were willing to continue collecting $45 for every new cosigner presented, and i still didn't get the apartment. I had stated my condition from the beginning yet they were not clear about their requirements for their leasing process. An idea of the credit score they were looking for would have been helpful instead of making go back and for with my cosigners and yet they still turned them all down.

  Business Response

  Date: 09/29/2023

  Dear ******** ***** *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 6 hours of moving in my kitchen sink dropped all the way through and flooded the whole apartment. I was told my sink would be repaired. (which it was its held up my half inch press board held by 2 screws) But the worst damage was to the floor. It has sunk and the flooring is separting which in the result has been developing mold. Making myself sick and my dog. since then I have had an infestation of bugs coming through the trim and floors. (and this is a brand new apartment). I have wrote several emails to the property management and feel that I should be let out of my lease to move to a healthier and safe place. I'm asking for my full deposit back plus the last couple months of rent. Additional fees will be acquiring for vet bills and medical bills due to this.

  Business Response

  Date: 09/29/2023

  Dear ******** ****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 10/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have more videos and pictures
  
  
  
  Sincerely,
  
  
  
  ******** ****

  Business Response

  Date: 10/09/2023

  Dear Ms. ****,

  We are looking into this for you and will be reaching out to the contacts listed in the original message.  
  
  Once we receive an update from the team involved, we will reach back out to you.  
  
  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  
  
  Regards,  
  
  The Greystar Team 

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son lived at Camber Villas on Nash in Bryan, Texas. He moved out 3 years ago but he and I both are receiving calls and texts from a debt collector that is stating he owes a move out fee. I have repeatedly tried to contact Greystar Properties and the few times that I actually get a person on the phone they say they can do nothing and hang up on me. I have spoken with the Austin office, the lady there had to email the Houston office 3 times to call me. When he did( Ricky) he cut me off before I could even finish my explanation of how we know my son does not owe a balance as his room was clean and he took a video of it before leaving. We still have the video, it is on an iphone so has the time date stamp on it. Before he left he went down to the office onsite and asked 3 different days for someone to come and check his room. The girls in the office told him don't worry about it. This reaction is why I told him to video the room once all furniture was removed.
  
  I was able to connect with a lady named Liz in Charleston SC last week and she was going to check into it and someone would call me the next day. I spent 4 hours on the phone this morning and could not reach a real person.
  
  We want to debt removed and if anything negative has been reported to the 3 credit monitoring bureau's it needs to rescinded immediately.

  Business Response

  Date: 09/29/2023

  Dear ***** ***,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 10 we returned to our apartment and found major flooding with sewer water on the kitchen and living floor and wet carpet in the master bedroom. we call to emergency maintenance and manager immediately. No help from manager - as she said, we can stay where were we want without guarantee of compensations. All our furniture were wet, the odor was awful. Only 2 days later we were offered a model unit without washer/dryer, dishwasher with no supplies, where we live now. On Wed 09/13 we found that the locks in the apartments were replaced without any written notice, preventing access to our belongings. On Thursday 09/14 locks were put back after our complaint. On Saturday 9/16 we discovered the water dripping from the ceiling and asked the management to move ALL our stuff to safe dry not smelly unit. No response... On Sunday morning it was not dripping but real leaking from the ceiling. Finally, after 7 days we got the access to safe place, where during last few days me moved our belongings without any help from apartments. So, after whole working day two of us spent at least 2-3 h/day moving, washing and cleaning. I'm not talking about stress and mental issues we were under during last two weeks. The connection with manager was absolutely unexpectable: we were sending emails many times and got the answers after 4-5 days without answers to our very clear questions.
  As a today, 09/25/2023 the apartment is still uninhabited. Finally, after 2 weeks of terrible discussions we'll terminate our lease and move out. All this time we try to contact the supervisor with NO success.
  We asked the office for our expenses and damaged furniture compensation, no response.

  Business Response

  Date: 09/29/2023

  Dear Ms. ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Monday a very big and heavy package shows it was delivered to 100 I St SE, Washington, D.C., DC 20003. Please find attached all the order and tracking details from ****** and *****.
  
  I went by the front desk on Tuesday to pick up the package; however, the package (which again - is VERY big and noticeable) was not there. I asked her to check the back and just anywhere; but she couldn't find it.
  
  I thought that maybe this was an instance of ****** prematurely saying this was delivered so I yet again went up on Thursday to check for the package only to - again - not find despite having two front desk clerks there to look. I printed out all the attached information and brought it up the front desk who assured me that they would speak to *****; I never heard back from the front desk despite their promise to call me back/
  
  Now, I don't know what happened to this package but I suspect it was mislabelled and given to another resident and/or we had some very strong package thief who is somehow able to lug a burdensome package out of the building without any oversight by the front desk. We checked with 70 Capital Yards and it wasn't there either. I can only assume the fact this package was showed as delivered and yet I never received it as an indication of neglect on 100 Capital Yards' part.
  
  I've sent an email to Greystar managers at 100 Capital Yards and three follow-up emails to the management - they have yet to reply to me or address my concerns regarding this stolen package.

  Business Response

  Date: 09/29/2023

  Dear Ms. ********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday,March 24,2023 my friend and I invited some friends over to our apartment to hangout. It started getting late so we told our guests it was time for them to go which was around 4:00am, as they were leaving my guests had a physical altercation outside which ended up leading to a shooting. The manager of our apartment complex sent us a email regarding to the situation, she had made us a deal to vacate by Monday morning and have keys turned in to avoid going to court for all of this. My friend and I understood our lease violations so we had took the opportunity to vacate that weekend so we turned in our keys Monday morning, March 27,2023. Unfortunately the manager Sydney Young lied to us and moved forward with the eviction and sent it to the court without our knowledge of knowing that she went behind our backs. We now have a collections fee in our credit report of 4,790. This has effected us due to being unable to apply anywhere to live.

  Business Response

  Date: 09/25/2023

  "Thank
  you for bringing these concerns to our attention. We strive to provide
  excellent service to our customers at Greystar. However, a community name has
  not been provided. Therefore, we are not able to research this matter and work
  toward a resolution. Thank you."

  Customer Answer

  Date: 09/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I am providing the company location with address where it took place so we can proceed forward with my complaint. **** * ****** ****** **, Phoenix,Arizona 
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 09/29/2023

  Dear Ms. *******,

  Thank you for providing that detail. We are looking into this for you and will be reaching out to the contacts listed in the original message.  

  Once we receive an update from the team involved, we will reach back out to you.  

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  

  Regards,  

  The Greystar Team