Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,350 total complaints in the last 3 years.
799 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reported a ceiling leak at Elan Research Park Apartments (managed by Greystar) on July 11. Repairs were delayed without clear communication that they were delayed, and when drywall was patched on July 25, it was done incorrectly. Management had to send someone out again the following day because the repair was not done correctly. No mold inspection was done despite visible moisture damage that was present for 2 weeks.

Although I was able to remain in the unit, I was extremely uncomfortable living and working from home with my 5-year-old child during this ongoing issue. Management failed to communicate properly through the entire process, never offered compensation for the inconvenience, and only informed me of the $3,990 lease termination fee due date one day after it was already due. Which I sent my notice on 7/18 and had to send another follow up 7/24, then finally received confirmation 7/25.

I ultimately decided to end my lease early because of how poorly this all was handled. Management is now demanding the termination fee, yet they also refuse to compensate me for August rent, despite the fact that I was planning to move out prior to the month being over. I do not feel comfortable living under this management and the living conditions of this community.

This charge is unfair given their failure to properly repair the unit, lack of communication, and refusal to acknowledge the significant inconvenience and discomfort I experienced.

Resolution Requested:
I want the $3,990 charge removed, compensation for the unused portion of August rent, and written confirmation they will not report me to collections or credit bureaus.
Business Response
Date: 07/31/2025
Hi ******,
Thank you for reaching out and sharing your concerns. We're sorry to hear about the delays in repair and communication during your time at Elan Research Park in Charlotte, NC, and we understand how frustrating the situation must have been—especially while managing your home and family under those conditions.
We’ve contacted the on-site team and leadership at Elan Research Park so they can fully review your account and the circumstances surrounding your lease termination. A Greystar representative will follow up with you directly within 10 business days to address your concerns.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/30/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Estoy siendo cobrada por varios meses de renta (febrero, marzo y abril de 2024), a pesar de haber informado personalmente en la oficina de arrendamiento que no renovaría el contrato. Presenté múltiples solicitudes de mantenimiento que nunca fueron atendidas, lo cual tengo documentado. Además, la experiencia general con Avana Court fue negativa, como puede comprobarse con muchas otras opiniones públicas en ****** ****. Me siento injustamente tratada y ahora mi caso ha sido enviado a una agencia de cobranza.
Business Response
Date: 07/30/2025
Hi *****,
Thank you for sharing your concerns with us. We’re sorry to hear about the experience you had at Avana Court, especially related to rent charges after your move-out and unresolved maintenance requests.
We’ve contacted the team at Avana Court and their leadership so they can review your situation in detail. A Greystar representative will reach out to you directly within 10 business days to follow up.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a $500 deposit for an apartment. The application was later canceled by the company, and I did not receive the apartment or any service. Their policy says the deposit is refundable if the application is denied. I have requested a refund, and they refused. I am disputing this as a service not provided.
Business Response
Date: 07/30/2025
Hello,

Could
you please provide the name and address of the community related to this
matter?

Thank
you in advance for your assistance.
Business Response
Date: 07/30/2025
Community name is not listed.
Customer Answer
Date: 08/05/2025
Altura
Business Response
Date: 08/05/2025
Hi *******,
Thank you for sharing your concerns with us.
We're sorry to hear about your experience regarding the $500 deposit for the apartment at Altura. We understand that the application was canceled and you did not move forward with residency. We’ve contacted the team at Altura and their leadership so they can investigate your concerns and have a Greystar representative reach out to you directly within 10 business days.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greystar is attempting to charge me $2,458.73 in fraudulent and double charges on rent and utilities, as well as charging rent for time periods in which I did not live in their building. Additionally, they are attempting to charge me $350 in damages that existed prior to my original move in of September of 2021. I have photographic proof of the pre-existing damage and the apartment complex was provided with a signed copy of their own "Inventory and Condition Form" on 09/24/2021 detailing the preexisting damage. I have left multiple voice messages and emails and have yet to hear back from Greystar regarding their predatory and fraudulent practices.
Business Response
Date: 07/30/2025
Hello,

Could
you please provide the name and address of the community related to this
matter?

Thank
you in advance for your assistance.
Customer Answer
Date: 07/30/2025

Complaint: ********

I am rejecting this response because:

Community is Millennium Music Row.
Account number from greystar fraudulent charges: 36782142.
Attempting to double charge me rent, utilities, and package lockers that have already been paid. Attempting to charge me rent from 6/18/25-6/29/25 when my lease ended 6/17/25 as stated on charge statement by Greystar (photos included to demonstrate fraudulent and predatory practices).
I have left multiple messages and emails with the given email address and phone number with no communication from Greystar.

Sincerely,

****** ******
Business Response
Date: 08/01/2025
Hi ******,
Thank you for reaching out and sharing your concerns. We're sorry to hear about the frustration you've experienced regarding the final billing and communication following your move-out from Millennium Music Row.
We've contacted the onsite and regional leadership teams for Millennium Music Row so they can review the charges and your submitted documentation. A Greystar representative will follow up with you directly within 10 business days.
Sincerely,
The Greystar Team
Customer Answer
Date: 08/04/2025

Complaint: ********

I am rejecting this response because:

I have reached out numerous times regarding these fraudulent charges and predatory practices. I have received minimal communication and incredible inefficiency related to this matter. Again, I request a call directly to me at 781-752-7097 to attempt to utilize efficient communication in resolving this matter.

Sincerely,

****** ******
Business Response
Date: 08/05/2025
Hi ******,
Thank you for sharing your concerns with us. We’re sorry to hear about the frustration you’ve experienced related to post-move-out charges and communication delays.
We’ve contacted the property team and their leadership so they can review your concerns and follow up. A Greystar representative will be in touch with you within 5 business days to help move this forward.
Thank you again for your patience.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27 around 5 PM, my vehicle (blue Honda Pilot, license plate *******) was towed from the exterior lot at Star Harbor Apartments in Alameda, CA. I am a paying resident with an assigned parking space (#***), and my valid parking tag was clearly displayed on the vehicle at the time of towing.

When I attempted to access the garage, my keycard was not reading, and I was unable to enter to park in my assigned spot. Due to an urgent matter I needed to attend to, I temporarily parked in an unmarked space in the exterior lot.

Despite being a verified resident with visible proof of parking authorization, my vehicle was towed by ******** **** ******** (San Leandro, CA). I was charged:
• $225 tow fee
• $100 storage fee (despite retrieving the vehicle later that same evening)
• $112 gate fee

I am seeking a reimbursement of the $437 total, either directly or through a rent credit from the property, considering that:
• I am a valid resident with a paid, assigned parking space
• The garage access issue was out of my control
• The parking was non-obstructive and temporary
• My parking permit was visible at the time of towing

I respectfully ask for a fair resolution to this matter.
Business Response
Date: 07/30/2025
Hi *****,

Thank you for reaching out and sharing the details of your experience at Star Harbor. We’re sorry to hear that your vehicle was towed despite your valid residency and visible parking permit, especially given the garage access issue you described.

We’ve contacted the team at Star Harbor Apartments and their leadership so they can review what happened. A Greystar representative will reach out to you within 10 business days to discuss this further and address your concerns.

Sincerely,
The Greystar Team
Initial Complaint
Date:07/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried, numerous times, to contact the leasing office via phone calls to inquire about the lease ending. No one ever called back. I started in May and now its the end of July and they are telling me that I never filled out a notice to vacate form. They said they emailed me but I never received an email. If they had just responded to my several phone calls, this would be a non issue. Now they are telling me that I owe double the amount of rent for one month which is $4,000!! I reached out to their corporate office but you just get a bot telling you their "sorry" for the inconvenience! Terrible management!! Not to mention we were promised that the pool would be available once we moved in and it never was the entire time we were there! That was one of the reasons to rent at SALT in Tempe.
Business Response
Date: 07/29/2025
Hi *********,
Thank you for sharing your concerns with us. We're sorry to hear about the difficulties you experienced reaching the leasing team at SALT in Tempe, as well as the confusion around your notice to vacate and the condition of the pool amenities.
We’ve contacted the team at SALT and their leadership so they can investigate the situation and follow up with you directly. A Greystar representative will reach out within 10 business days to discuss your concerns in more detail.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: move-out date: January 18, 2025; charge posted in Feb

Amount paid/deducted: $260 (deducted from security deposit)

What the business committed to provide:
Greystar, as the property manager, was responsible for returning my security deposit minus any legally allowable deductions under California Civil Code §1950.5.

Nature of the dispute:
Upon moving out of my apartment in January 2025, Greystar deducted $260 from my security deposit for painting. This charge is not lawful under California law, which prohibits landlords from deducting for normal wear and tear. Most of the marks cited were minor and pre-existing, as documented in my move-in photos dated January 18, 2024. During the final inspection, I showed the staff member these photos, and he acknowledged that several of the marks were already there and had been painted over previously.

I reached out to Greystar multiple times via email and phone, offering to share additional documentation and requesting an explanation. Despite these efforts, I received no meaningful response. The company has failed to provide proof that the damage exceeded normal wear and tear.

Has the business tried to resolve it?
No. They have been unresponsive and unwilling to provide documentation or discuss the matter, despite multiple follow-up attempts from my side.
Customer Answer
Date: 07/28/2025
The property name is mResidences Silicon Valley, 870 E El Camino Real, Apt 211, Sunnyvale, CA 94087
Business Response
Date: 07/29/2025
Hi ****,
Thank you for bringing this to our attention. We’re sorry to hear about the frustration related to your move-out and the $260 charge for painting at mResidences Silicon Valley. We understand how concerning it can be when you feel your documentation isn’t being acknowledged.
We’ve contacted the onsite team and property leadership at mResidences so they can look into this further. A Greystar representative will be in touch with you within 10 business days to discuss the matter directly.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/27/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday, July 27th, 12:34amGreystar is the business that owns the apartment complex I live in, "The Beverley at Denton". I arrived home at 12:20am on Saturday evening, discovering a pool of water on my bathroom floor in a very hot apartment. I soon discovered that my AC was not working. This is considered an emergency in Texas, where the temperatures this week (and the following day) exceed 100-degrees. I called the emergency maintenance line, and received a call back around 1:04am. I was told by The Beverley at Denton Maintenance Staff that they would not come to fix the AC unit because, "it is illegal to work on HVAC at night". In my research, I found no such law, and I anticipate that they lied in order to evade having to fix the problem at a time that was inconvenient for them. Meanwhile, I am struggling in a very hot apartment. I am writing this upon the same day, so I have yet to confirm that they will resolve the issue as they have refused to address it this evening/morning as of now. I would like them to repair this issue immediately, and I would like to file this as a reported complaint against the business if there is indeed no such law.
Business Response
Date: 07/28/2025
Thank you, ********, for sharing your concerns with us. We’re very sorry to hear about the situation with your air conditioning unit and your experience when contacting the emergency maintenance line at The Beverley at Denton. We understand how urgent this issue is, especially given the extreme temperatures.
We’ve contacted the team at The Beverley at Denton and their leadership so they can review the matter and follow up with you directly. A Greystar representative will reach out within 10 business days.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented an apartment from this property management company at their Fallyn location at 110 19th Ave S Nashville, TN 37203. Well my mom was diagnosed with an uncrureable disease and I was unsure of her well being so I wanted to move back to be closer to her. I let the property manager know I was leaving and they told me that it was understandable and ok to do so. Then I get a notification on my credit report that they turned me over to collections for supposedly having “unpaid” rent which is crazy. They leased the apartment to someone else immediately after I moved out so they weren’t out any unpaid rent and the unit didn’t go vacant. The amount they say I owe is $46,008 and the collection agency they are using is adding interest to that and now the balance is $51,189. That has to be criminal on so many levels and it is hindering me from being able to rent another apartment and has significantly impacted my credit report which is keeping me from being able to get loans or other monetary assistance.
Business Response
Date: 07/28/2025
Hi *******,
Thank you for sharing your concerns with us. We're very sorry to hear about the difficult circumstances surrounding your move from the Fallyn in Nashville, and we understand how upsetting it must be to see a large balance sent to collections—especially when you believed everything was resolved at move-out.
We’ve contacted the on-site team at the Fallyn, along with regional and senior leadership, so they can investigate your situation thoroughly. A Greystar representative will reach out to you directly within 10 business days to follow up.
Sincerely,
The Greystar Team
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Vert Apartments’ and Greystar’s ongoing failure to return my full $500 security deposit. I vacated the property at the end of October 2024. It is now July 25, 2025, and I have still not received the full amount owed to me, despite being told on multiple occasions that I would.

Most recently, I was sent an email with a link to claim a partial refund of only $334.84 — with no explanation for the missing balance. Prior to this, communication from the property and management has been inconsistent, unprofessional, and grossly delayed. I have followed up multiple times via email and phone, only to receive no meaningful resolution. I left the unit in pristine condition and am entitled to the full refund.

Under California Civil Code §1950.5, security deposits must be returned within 21 calendar days after move-out. I am well beyond that window, and this delay, coupled with the lack of transparency, points to negligence and poor business practices.

I am seeking the immediate return of the balance of my $500 security deposit. I have done more than my due diligence and exhausted so many avenues of communication before resorting to BBB. If this matter is not resolved, I will pursue further action in small claims court.
Business Response
Date: 07/28/2025
Hi ********,
Thank you for sharing your concerns with us. We’re sorry to hear about the delay and lack of clarity surrounding the return of your security deposit after moving out of Vert Apartments.
We’ve contacted the onsite team and leadership at Vert Apartments so they can investigate the issue and determine the status of your deposit. A Greystar representative will follow up with you directly within 10 business days.
The Greystar Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Greystar is NOT a BBB Accredited Business.