Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Mason

  101 Mill Rd Everett, MA 02149-3049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at a Greystar property, Vista Brooklyn 200 Riverside Ave, Jacksonville, FL 32202 in Jacksonville for a period of 4 months, and terminated my lease early due to ongoing issues that were never resolved. The leasing office and property manager were not responsive to concerns or questions.
  
  Smoking was not permitted. My neighbor smoked weed everyday and the smell would get into my apartment. Contacted leasing office about this, never got a response.
  
  I was charged an additional renters insurance fee each month despite having my own renters insurance. This policy was uploaded in the portal at time of move in, I emailed the leasing office when I saw the first month was charged. Asked them to stop charging me, I never received an email back. I was continuously charged each month. This is theft.
  
  My apartment smelled like strong toxic chemicals for 2 weeks. Was told it was from another unit. Never had any follow-up from maintenance to change air filters or get a fan to air the apartment out. No response to these concerns.
  
  I moved out over concerns for my health as I do not want to be around second hand smoke both cigarette or weed or to inhale toxic chemicals for 2 weeks.
  
  I moved out in middle of July, signed the termination papers, turned in the keys. They are now trying to charge me termination fee and an additional $1300 for "August rent" when I had moved out in middle of July.
  
  I have contacted the apartment once, Greystar and their financial company over 3 times via email and leaving voicemails and still haven't had any response or any contact.
  
  Due to the recurrent issues as well as their own inability to abide by their lease agreement and local laws, I do not believe paying the termination fee is warranted. Trying to charge me rent when I was not even a resident is also blatantly wrong.

  Business Response

  Date: 09/11/2023

  Dear Mr. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 09/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  since I am no longer a resident I do not have access to my resident portal thus I can’t provide any documents. Granted there are no emails that they responded to in the first place. I have called their financial company “greystar receivables” 4 times and left voicemails and have sent 3 emails to attempt to rectify the issues at hand. I have not received a response. Attempting to fraudulently charge over $1300 for a month I did not live there, in addition to charging renters insurance is insane.
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 10/02/2023

  Dear Mr. ******,

  We are looking into this for you and will be reaching out to the property team listed in the original message.  

  Once we receive an update from the team involved, we will reach back out to you.  

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.  

  Regards,  

  The Greystar Team 

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar sent us to collections for a balance due on an apartment move out. We paid via cashier check from our bank. Greystar deposited our cashiers check and sent us to collections. The collection agency wants us to pay again to remove the collections from our credit reports

  Business Response

  Date: 09/11/2023

  Dear Ms. ****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Callia apartment complex gave false advertising, stating the tenant will receive 8 weeks rent for free. There was nothing in that description stating "only base rent" or a dollar amount. Upon moving in, the deposit was stated to be 500.00, I then received an email requesting 1200.00 up front and then an additional full months rent of 1764.00 in order to movie in. I moved in July 13, 2023, after paying half of month of rent on move in, I did not even get to live there for the full 8 weeks before being hit with another 709.00 fee, which I did not know I owed and then came home to an eviction notice 9/5/23. They could not explain the charges and their math did not add up with what they were explaining I owed them. They have made mistake after mistake with this move in and continue to make up new fees every month that have no bearing. This could ruin my life and my credit and ability to ever rent again over a fee they can't explain. They also did not stand by their offer of 8 weeks free, not even close. Their verbiage is sneaky and not forthright. When I contacted them by email several times. I was ignored.

  Business Response

  Date: 09/11/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While Grey Star was managing over the property I live at, they had treated my neighbor for bedbugs and neglected to check surrounding units. Once they treated bedbugs in one unit, these bedbugs spread throughout the building into attached units. They are completely unprofessional and neglectful on keeping up with properties I had to go to the hospital twice due to being bit so bad because I received an infestation from the neighbor next-door after he was treated for pest control under the management of Grey Star.
  
  They are denying that they ever treated the resident, but at the same time they do not want to disclose what pest control company they use which means they are lying because they do not want me to investigate and contact the pest control company. Most likely they will be sued. In addition to all the other lawsuits they have.

  Business Response

  Date: 09/11/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unlawfully charged after move out for costs associating with used carpet I received on an apartment that I then lived in for 3 and a half years as well as a paint job and a cleaning crew this falls under normal wear and tear under the housing authority guidelines in Colorado

  Business Response

  Date: 09/11/2023

  Dear Ms. ****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

  Customer Answer

  Date: 09/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have attached my move out paperwork from Waterford on Mainstreet in Parker Colorado where I resided from March of 2020 until July of 2023. I'm only requesting the money back for the cleaning carpet shampooing and paint. The carpet was used when given to me I had zero pets and the only people who walked on thar carpet with their shoes on were maintenance people who worked for the complex. I have video I left this unit in emaculate condition. I've never had a complex charge me ever. Normal wear and tear....

  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 09/15/2023

  Dear Ms. ****,

  Thank you for providing those details. We will be reaching out to the relevant team regarding your complaint.

  Once we receive an update from the team involved, we will reach back out to you.  

  We aim to resolve this as quickly as possible. However, please bear in mind we will need to act in accordance with the property's policy in regards to issues like this.

  Regards,  

  The Greystar Team 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (9/6/23), I discovered that my vehicle was missing when I left in the morning to go to work. I called the police department to report it stolen and found out that it was towed.
  
  I was parked in a spot available to the general public and my vehicle was towed by Broadstone Atlas (Greystar) management.
  
  I need to be refunded the entire amount paid to the towing company to secure the release of my vehicle.

  Business Response

  Date: 09/11/2023

  Dear Mr. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Until July 8, 2023, I resided at on of your apartments, MD and regularly paid my rent. When I moved out, after giving you the desired written notice, I left the apartment cleaner than it was when I moved in. I was also paid up in my rent and I gave you my new address.
  Under Maryland law MD. Real Property Code Ann. § 8-203 (2021), you had 45 days after I vacated the apartment to return my security deposit. As of today, I have received neither my security deposit or the combined simple interest which is accrued at the daily US Treasury yield curve rate for 1 year as of the first business day of each year or 1.5% a year, whichever is greater. You are now over 15 days late returning my deposit as of writing of this letter. Please be aware that I know about my rights under MD. Real Property Code Ann. § 8-203 (2021), and that if I do not receive my money, I will take this matter to small claims court with appropriate representation. If I am compelled to do this, I will sue you for my deposit, plus additional punitive damages allowed under state law.

  Business Response

  Date: 09/11/2023

  Dear Mr. ******,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called nearly 2 years ago regarding a bill for my daughter for damage that was not a result of my daughter living there. I asked for proof of the payment to repair the damage and did not receive that, only pictures of the damage. I have found this to be a non reputable company that charges all of their students for damage but does not fix the damage. I did not hear again for nearly 2 years. No correspondence at all, no phone call, no bill, no email. I assumed this was taken care of. I was then sent to collections. I called to ask about this and was told that this was spam and to ignore it. I chose to investigate further and I was indeed sent to collections. I contacted the company and spoke to "Daisy" and was told there was nothing they could do, and she refused to get me in touch with her supervisor. Worse customer service I have ever dealt with, if my employees behaved this way they would be fired immediately. I paid the fee as my credit score is excellent and I'm not going to have $114 damage it, but this company is fraudulent, dishonest and takes advantage of students. i want this money refunded and I want the collections complaint removed from my credit profile.

  Business Response

  Date: 09/15/2023

  Dear Ms. *********,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple issues after I moved out of Sandalwood Apt. in November 2022 a property they manage. They failed to send us the last bill 30 days after we moved out & continued to over charge for us rent once given, showed over $4,000 of rent due even though we gave a 60 day notice. They tried saying we didn’t. I had to do their job & locate the email & resend it to them. Was communicating w one female in January said there would be investigation but failed to do so. Didn’t hear from them again until June still charging me rent and a new bill with new charges. As a renter in my rights any charge they make and difference they add to it, it’s required by law they contact us when they make the change but they again failed to do so. I continue to go back & forth with the person helping now with the company, it has been over 8 months now and they’ve failed to give us a last statement and it’s not even including the one with sandalwood. They’re giving me 2 separate bills at this point

  Business Response

  Date: 09/15/2023

  Dear Ms. *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team  

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in 2 days ago and our sink, microwave, stove, and wash machine are all broken. We went to the leasing office and they handled it with an extremely unprofessional attitude, saying that our problems are no more important than those of the other 600 residents in the building. For the amount of rent I pay, this attitude is unacceptable. There was also no one in the leasing office from 9-9:15, which is during office hour. When the staff finally showed up, he told me ma’am, there r 600 residents in this building and we only have 5 staffs. It is not my fault that such a big apartment is understaffed. I demand an apology and the facilities to be fixed asap.

  Business Response

  Date: 09/15/2023

  Dear *** *****,

  Thank you for reaching out to us with your concerns. Your feedback is important to us, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of addressing issues promptly and ensuring your satisfaction. In order to do this, please follow the advice in the option below that is most relevant to your original message:  
  
  - If you are currently residing in a Greystar managed community, we encourage you to share your concerns with our customer experience team. The completion of this form will allow us to ensure that your feedback is prioritized and handled accordingly: ****************
  
  This form is for our resident portal and in most cases, filling it out is the only way to reach a resolution.  
  
  - If your concern involves a monetary dispute, we ask that you provide evidence that supports your claim, including a copy of the agreement, the contact details of the employee you spoke with and the property you live/d in. Please note, that without this evidence and information we are unable to take this issue any further.  
  
  We aim to get this resolved for you. Your feedback is greatly appreciated and will play a pivotal role as we aim to enhance our service to better meet your needs in the future. 
  
  Regards,  
  
  The Greystar Team