Business Profile

Property Management

Greystar

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,351 total complaints in the last 3 years.
803 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been residing at Solmar on Sixth since August 2023. The apartment got flooded due to poor construction and insulation about one month ago. As I understand, this was the second time that the apartment got flooded in one year. As a result of this, we ended up living with loud mold devices on the hallways. Additionally, long extension cables in the hallway have been a fire hazard. My neighbor had notified the fire department about the code violation. Not only did they violate the code, but they also did not care for their tenants when we were going through loud noise and poor living conditions coming from the devices in the hallway and from the roof. Nobody deserves to live in such poor conditions while I am paying $3,000 for rent. I haven’t slept in a month. As I notified them several times, I work from home and due to this continuous noise, I cannot work. I cannot have Zoom meetings and I cannot focus on my job. The loud noise coming from the roof interferes with my daily life. My work and daily activities have been negatively affected. I work late at night and every day I end up waking up around 6:30-7:00 am when the drilling, banging and construction on the roof start. Due to lack of sleep, it triggers my asthma attacks. My health is negatively affected. Their management breached the contract by breaking the most important section in the lease and the statute: “covenant of quiet enjoyment in leases”.

Quiet enjoyment is the right to inhabit or use certain property without disturbance. Landlords in Florida cannot violate the covenant of quiet enjoyment, which is an implied term in every lease that guarantees the tenant will have quiet and peaceful possession of the leased premises. Pursuant to Florida Statute 83.51(1), the property’s non-compliance caused me an uninhabitable apartment with constant noise coming from the roof due to the never ending repair. The problems are significant enough to deprive my beneficial use of the premise. I demand compensation.
Business Response
Date: 01/08/2024
Dear ******,

We have reached out to the appropriate parties at Greystar regarding the issues you've reported, including the flooding, noise disturbance, and potential safety hazards in your apartment. They are currently looking into the matter, and we will respond to you with more information as soon as we have an update.

Thank you for your patience and understanding.

Best regards,
The Greystar Team
Customer Answer
Date: 01/10/2024

Complaint: ********

I am rejecting this response because:
I have water damage in my apartment # 415! Have you seen the pictures I sent? You don't even know what I am going through. I am not accepting your unethical and unlawful response. You have violated the quiet enjoyment of dwelling by breaching the lease agreement and Fla. Stat. 83.51(1). Moreover, you breached the express warranties when you promised excellent customer service on your website and in the entrance of this apartment. I will end up paying huge electric bill because these 10 devices in my apartment need to work 24/7. I cannot work. I work from home and nobody can work like this. I have a company. If I cannot work, I cannot earn money. You affected my income and my job. I cannot sleep. I cannot think. I have asthma and panic attacks and I cannot live like this.
I am preparing to file a lawsuit this Friday. I already responded to your attorney by email. You have time till Friday and I already started writing my complaint. I also copied your CEO in the email. Your attorney knows me and he knows that I am a fighter. I will not give up and fight till justice is served. If you do not compensate me for the damages and suffering, you will be served with my lawsuit. I demand 2-months rent. If i go to court, I will ask for compensation for court expenses and emotional suffering as well. I am asking other neighbors to join my lawsuit as well. You will pay for our damages and everyone will know what we are going through at Solmar on Sixth.

Sincerely,

****** ********
Business Response
Date: 01/11/2024
Dear ******,
We wanted to provide you with an update on the water intrusion issue in your apartment (unit 415) that occurred on January 8, 2024. Immediately after discovering the problem, we contacted Belfor to initiate the drying process. Currently, there is noticeable moisture in areas near the laundry room, guest bathroom, and guest bedroom on the guest side of your unit.
Our team is diligently monitoring the situation daily. We aim to remove the drying equipment as soon as the area is fully dry, which we anticipate will be in approximately 3 more days.
Following the completion of the drying process, we will undertake the necessary interior repairs.
Regarding your request for compensation, we have prepared a response in a letter from our attorney, which is attached for your reference.
Please know that the well-being and satisfaction of our residents are our top priorities. We are committed to resolving this issue efficiently and effectively for you.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Complaint Against Elan Solea Regarding Unresolved Refund

Dear Better Business Bureau,

I hope this message finds you well. I am writing to file a formal complaint against Elan Solea, an apartment complex managed by Greystar property management, a company from which I am owed a refund of $250 since September 2023. Despite numerous attempts to contact them via email and phone calls, my efforts have been met with silence, and I have not received any response or the promised refund.

I have diligently followed the proper channels, including sending emails, calling, and leaving voicemail, but there has been no acknowledgment or resolution from Elan Solea. I also went to Greystar's page last month and contacted them through email as well and nothing. This lack of communication and failure to refund the owed amount have caused considerable frustration and inconvenience.

I kindly request your intervention to investigate this matter and facilitate the resolution of my refund. The unresponsiveness from Elan Solea has left me with no other option but to seek assistance from the Better Business Bureau to ensure a fair and just resolution to this issue.

Attached are copies of relevant emails, and any other supporting documentation. I appreciate your attention to this matter and trust that the Better Business Bureau will help expedite the resolution of this dispute.

Thank you for your assistance.

Sincerely,
***** ****
Business Response
Date: 01/08/2024
Dear Mr. ****,

We have reached out to the appropriate parties at Greystar concerning your refund issue. They are currently looking into the situation, and we will provide you with a response as soon as we have more information.

Thank you for your patience and understanding.

Best regards,
The Greystar Team
Customer Answer
Date: 01/25/2024
Hello, I have not heard anything in response to this claim from Greystar. In my last response I gave the address of where to send the refund. Still have not received any refund.
Business Response
Date: 01/31/2024
Dear Mr. ****,

We hope this message finds you well. We are writing to inform you of a discrepancy we have discovered in our records regarding your address. It appears that we have listed your address as 6980 NW 170th Ln, Hialeah, FL 33015, instead of the correct address, which is **** ** ***** *** Hialeah, FL 33015.

We sincerely apologize for this oversight and any inconvenience it may have caused. To rectify this error, we will reissue the check that was sent to the incorrect address.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for your understanding and patience in this matter.

Best regards,

The Greystar Team
Initial Complaint
Date:01/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My roommate and I moved in on November 14, 2023. Immediately our health depreciated. I've had severe asthma since I was a kid, but I have not used my inhaler this much in years. I knew something was off and I had reported that to the office after Thanksgiving. Maintenance came and cleaned some dust from the ceiling that was collecting and left it at that. Come to find out there was mold in my bedroom and in our washing machine. We notified the office on December 20, 2023 of this issue and they exclaimed that they would try to remediate the issue, and if it was not solved after the holidays they would "move us to another unit if one was available or terminate our lease." While home for the holidays we felt an immediate difference in our health for the better. Following the matter, they have "treated" the mold and painted over it and have ordered a new appliance; however it has not been received yet and we have not been able to do laundry for two weeks. The washing machine is still in our unit and our health has been on the decline. We notified the office on January 2, 2024 that we would like to take them up on their offer of termination. Immediately, they told us they could not offer that because it was not up to them and now they are attempting to fix the issues-- provided a dehumidifier and had walls tested for moisture. The maintenance team has been incredible and responsive but they exclaimed something's not right and they cannot fix it overnight. I appreciate their attempts, but my roommate and I have now both been to Urgent Care and was urged to vacate the apartment. At this point I only want my deposit back and our lease to be terminated like they said. It has been over 17 days since we initially found and reported the mold. Everyday is another day my respiratory system is at risk.
Business Response
Date: 01/08/2024
Dear Ms. ******,

We are deeply concerned about the issues you've reported, particularly the health hazards caused by mold in your apartment and the malfunctioning washing machine. We understand the urgency of this matter, especially considering the impact it's had on your and your roommate's health, as well as the inconvenience of not being able to use your washing machine for an extended period.

Please be assured that we are contacting the appropriate parties at Greystar to address your request for lease termination and the return of your deposits, as was initially offered. We are committed to resolving this issue promptly and will get back to you with more information as soon as possible.

Thank you for your patience and understanding.

Best regards,
The Greystar Team
Customer Answer
Date: 01/10/2024

Complaint: ********

I am rejecting this response because: After alerting the Riviera Leasing Office of mold December 20, 2023, maintenance "fixed" our mold issue by painting over it with white paint on Decemeber 21, 2023 and it's already coming back through. Also, we have not received the replacement for our washing machine that is also filled with mold making it unusable. Due to our previously stated health concerns and doctors advice, we have notified the office that we will be vacating the unit by end of day Wednesday, January 10, 2024. We will accept Greystar's response once we have notice of our lease termination and the refund of our deposits.

Sincerely,

****** ******
Business Response
Date: 01/25/2024
Ms. ******,
Please see attached.
Best,
The Greystar Team
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into Broadstone SoBro in July 2022 and moved out on September 28, 2023. It has been three months since I moved out, and I have yet to receive my security deposit. Despite ongoing communication with them, they continue to give me the runaround regarding my deposit. I am not the only person experiencing this issue; others have faced similar delays. This business appears to be operating unethically, and I strongly desire for action to be taken against them. The process of trying to receive my security deposit has been emotionally draining.
Business Response
Date: 01/05/2024
Dear Ms. ******,

We are currently investigating the issue regarding the delay in returning your security deposit from Broadstone SoBro. We understand the importance of this matter to you and are committed to providing a timely response. Once we have more information, we will reach out to you with an update.

Best regards,

The Greystar Team
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented an apartment (4911) during April 2021 to April 2023 in Hunters Glen Apartments rental community located at 1109 Plainsboro New Jersey 08536.
After the lease termination, the community office has issued a cheque for the amount 556.79 to refund security deposit. This cheque was rejected by the bank so we again approached the rental office through emails and phone calls to reissue the cheque.
Now we were told that a new company "AJH" has taken over the community operations which was used to manage by Greystar earlier. the new company "AJH" is not refunding our security deposit and they are denying issuing refund cheque. The new company "AJH" says that the handover process from Greystar was not done properly, and they are not aware of these issues.
They also told us that they are receiving similar complaints from other customers.

We are suffering because of their internal issues and are being denied our money. Please help us to get my money back.
Business Response
Date: 01/05/2024
Dear Ms. ******,

Thank you for bringing this issue to our attention. We are currently looking into the matter regarding your security deposit refund from Hunters Glen Apartments. However, please note that our ability to provide detailed information may be limited as we no longer manage the property. Rest assured, we will get back to you with any information we can gather as soon as possible.

Best regards,

The Greystar Team
Customer Answer
Date: 02/06/2024
Hi Team,
It's been more than 1 month since I have raised the issue and there is no resolution till date.
Let me know the latest update.
Regards,
******* ****** ******
Business Response
Date: 02/06/2024
Dear Ms. ******,

We are currently in the process of obtaining approval for your refund. Could you please confirm that your address is * ****** ***, Monmouth Junction, NJ 08852? This will ensure that there are no delays once the refund is authorized.

Best regards,
The Greystar Team
Initial Complaint
Date:01/04/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting a claim against Greystar Property Management for unethical business practices that include extortion and racketeering.I have been a tenant of Palomino Park in Highlands Ranch, CO for less than a year (since January 2023). And right before Thanksgiving, on 11/22/23, they provided a lease renewal set of options that involved a whopping 10% increase in monthly rent (this was the absolute lowest of the various renewal options).However, apart from the egregious increase in monthly rent was the fact that they instituted a 60-day vacate policy, whereby tenants must provide them in writing with their intent to move out, should they not wish to renew.The problem is that they intentionally provided the lease renewal WITHIN the 60-day window, thereby denying tenants with the ability to choose and forcing tenants to either (a) renew at the 10-70% increases in monthly rent provided, (b) go month-to-month at a flat 70% increase in rent, or (c) get evicted and suffer irreparable financial / credit damage.This is textbook extortion and racketeering because you cannot force someone to sign a contract. You cannot force someone to pay your higher premiums against their will without giving them an option to exit. Any ethical business with a 60-day vacate policy would issue rent renewal options 90-120 days in advance to give tenants proper notice.But Greystar has strong armed its tenants into re-signing leases against their will.Due to personal / family health matters, I had no choice but to renew for 2024. However, now that I am aware of this felonious practice, I do not intend to stay at a Greystar property ever again - nor will I recommend to friends and family either.This is illegal. A class-action lawsuit waiting to happen. P.S. When agreeing to renew, they said I had 24 hours to sign; otherwise they couldn't guarantee rates, i.e. they would further increase their rates.
Business Response
Date: 01/04/2024
Dear **** *****,

Thank you for bringing your concerns to our attention. We are currently looking into the matters you've raised regarding the lease renewal process at Palomino Park. We will get back to you as soon as we have more information.

Best regards,
The Greystar Team
Business Response
Date: 01/11/2024
Dear ****,
We 100% understand the frustrations with the timing of the
renewal offer, and we understand the restrictions of the notice period, and it
is not our intent to force people to renew or pay a higher month-to-month
rate. Since we delivered the offers within the period, we would honor a
60 day notice (at your current rate – no additional fees) if you wanted to
move out.
Furthermore, we apologize that you were informed you needed
to sign your renewal lease within 24 hours or have your rates changed.
This is not our standard policy. We appreciate your feedback so we can
have coaching discussions with our onsite team to improve our practices and
customer service moving forward.
Sincerely,
The Greystar Team
Customer Answer
Date: 01/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Please know however that my complaint was about an illegal practice that needs to be changed for ALL tenants going forward. Not just myself.

I renewed my lease due to health matters and am sacrificing certain things each month to try and afford the new 10% increase. But other tenants may not be able to afford these egregious rate hikes by The Greystar Team and out of necessity, may have to leave (Btw I'm sure there's a legitimate reason the DOJ is investigating rent collusion right now). The lease renewal practice currently employed prohibits tenants from having free will to make a decision to stay or leave. And they should not be forced to sign a contract and pay The Greystar Team ridiculous sums of money, whether on a new lease or month-to-month.

This complaint serves as a warning going forward to The Greystar Team that if they continue this practice in 2024, they will be vulnerable to a class action lawsuit.
It doesn't take a judge or an attorney to recognize how serious and how wrong this practice is when it is clearly in writing and goes against U.S. Federal Law.

They will lose and be fined large sums of money if they refuse to change.

Thank you,

**** *****
Initial Complaint
Date:01/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11-25-23 approx. 9:30PM I got my car towed from this apartment garage. I parked in the Future Resident parking spot to help my mom get into her apartment. When I came out, my car was gone. I was in her apartment for less than 15 minutes. The tow company report states they "observed" my car at 9:18PM, got authorization & removed my car at 9:35PM. I was not even in the garage at 9:18PM. I was at a grocery store. I'll attach the report and proof that I was not in the garage at the time they "observed" me. We tried talking to the apartment manager because it was after hours when this happened and I believe I was wrongfully towed. The manager said she wasn't able to help. Even though she had us give her all this information. I'd also like to mention, my parents lived here for several years & I've always parked in the garage to drop my mom off. I'm requesting the apartment complex do the research & refund me the money I had to pay to get my car out. I put little check marks on the bank statement showing the grocery store transaction and the tow company charge.
Business Response
Date: 01/04/2024
Dear ***** *********,

We're truly sorry to hear about your recent experience with the towing incident at our apartment garage. It sounds like a frustrating situation, especially given your history of visiting the complex. To better assist you and look into this matter further, could you please provide us with the name of the apartment complex where this occurred?

Thank you for bringing this to our attention, and we look forward to resolving this issue as promptly as possible.

Best regards,
The Greystar Team
Customer Answer
Date: 01/19/2024
I was just following up on this. I was wondering if there’s any updates from Greystar.
Business Response
Date: 01/19/2024
Dear ***** *********,

We are reaching out regarding the recent towing of your vehicle from the future resident parking space at your parents' residence. Despite clear communications on 11/15 and 11/16, which were eblasted and physically posted, indicating that parking in these spaces would lead to immediate towing, the policy was not adhered to. We have records confirming that the residents, your parents, received and understood these terms. However, as their guest, you parked in a restricted space. Attached are the screenshots of the communicated policy for your review.
Thank you,
The Greystar Team
Initial Complaint
Date:01/03/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reached out to the property, the regional office and corporate. Nobody will return my call or respond to my inquiry. I am due my deposit refund. In Tennessee they had 30 days to get me my money and they have failed to do this.
Business Response
Date: 01/04/2024
Dear ******** ******,

We are currently looking into the matter regarding your deposit refund. We will follow up with you once we have more information.

Best regards,
The Greystar Team
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:01/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greystar has a property Darien Commons it manages in Darien, Ct and I was on an affordable housing list. The leasing office called on December 26 and said I had 24 hours to say I wanted the unit and 48 hours to fill in the paperwork and said I had to move in by January 1st. I could not decide or move that quickly, and the leasing person took me off the list and then contacted a family member who was also on the affordable housing list and told her the same thing she had to move in by January 1st. The unit had been vacant for months but there was a demand to move in immediately. The management office then contacted me and said I could get the paperwork in by January 2nd before 5 p.m and that I had to move in 2 weeks after I was approved.. This is unfair business practice and ridiculous to think anyone would decide or move in that quickly especially during the holidays.
Business Response
Date: 01/03/2024
Dear Mr. ******,

Thank you for bringing your concerns regarding the move-in process at Darien Commons to our attention. We understand that the timelines provided for decision-making and move-in were notably short, especially during the holiday season. We are looking into the procedures followed by our leasing office in this instance to ensure fairness and reasonableness in our practices. We will get back to you with an update once we have fully reviewed the matter.

Sincerely,
The Greystar Team
Business Response
Date: 01/05/2024
Dear Mr. ******,

We understand your concerns regarding the affordable housing timeline at Darien Commons. Leasing began in October 2022, and we are methodically working through an 80-person lottery list. Applicants are expected to confirm their interest within 24 hours, followed by 48 hours to submit their application with income verification. This excludes the review period by SEB Housing, which typically takes 2-4 weeks. After approval, we request a move-in within 2 weeks, giving a total preparation time of about a month. We strive for flexibility, but your requested move-in date in May exceeds our standard policy. We have attached the initial email that outlines these timelines for your reference and are ready to provide any further clarification to resolve this matter.

Best regards,

The Greystar Team
Initial Complaint
Date:01/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
?
?To whom it may concern I feel I was being discriminated against due to the fact of my color . On 12/19/2023. I submitted an application for rental property at the local Enclave of Rartain 3** ***** Flemington Nj 08844. In which I went through the process to obtain residency. During this process I was dealing with Elijah D***** Who was very helpful and assisted me every step of the way. Upon going through all verification I was advised I was approved to become a resident at Enclave of Rartain. I was informed that I would be sent a congratulations letter via email with all additional fees . During this time I was also sent application to download for helping me with my transition. Application such as updater, and active builder . Within these applications you are required to establish rental insurance . Mail forwarded , cable and internet service as well as gas and electricity. I asked to confirm to Mae sure I was approved and was informed yes as I processed with going through all the required steps in order to move in. I was told by Elijah D***** that there credit and screen department wanted to make sure it was me cause I have currently a fraud protection on account to inform them to push application through . After contacting leasing department 2201 Lakeside Blvd.
Richardson, Texas 75082 I was informed from leasing department that they could not talk with me directly only if I had a dispute. For me to contact office to call them directly. In which I called Elijah Diehl back who then call the leasing department to have application push through. I ask was I denied and I was told no. It’s just a matter of having application push through to see if you going to see what your security deposit would be. Could be just $1000.00 or $3650 which is a month and half. At this time a trouble ticket was open on Friday 12/22/2023. As of 12/23/2023 trouble ticket was not resolved. On 12/27/2023 I called the office and spoke with a Jim who then informed me that he couldn’t approve application after I was told several times I was and confirmed to make sure. During the process I gave my 30 days notice to landlord, had cable equipment sent to new address in which they have it held in storage mail forward done and rental insurance all done based on information that was provided on approval. Elijah D**** was very informative and helpful . I feel after Jim speaking to me and finding out I was an African American citizen he denied me. Cause not sure how can I go from being approved and he was aware of my application during the process until not being approved after speaking with me over the phone I would like this matter to be handled in a timely professional manner. Cause I feel violated.
Sincerely your
****** *****
Business Response
Date: 01/03/2024
Dear Mr. *****,

We are truly sorry to hear about your experience and the distress it has caused. Please be assured that we take your concerns very seriously. We are currently conducting a thorough investigation into the matter to understand the circumstances surrounding your rental application process. Our commitment is to ensure fairness and equality in all our interactions. We will follow up with you as soon as we have more information. Your patience and understanding during this time are greatly appreciated.

Sincerely,
The Greystar Team

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

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