Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

• 

  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

• 

  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put a $300 deposit on an apartment at The Fitzgerald in Denver in late February 2023. The Fitzgerald is owned and operated by Greystar Property Management based in Charleston, SC. Turns out I could not rent the apartment due to some unforeseen circumstances. I let the folks at the Fitzgerald now in less than their required 48 hours grace period. They were gracious and told me I should receive my $300 deposit in 30 days. It is now over 120 days and I have still not received a deposit. I have called nearly every other week trying to get an update on the status of the check. Each time I heard a litany of excuses of why this multibillion dollar company could not provide a $300 refund. Finally, I was directed to a responsible VP in their Denver office who told me he could get the refund processed. He also offered a $300 gift card to apologize "for my inconvenience." He sent a virtual gift card that has turned into nearly a big of a hassle as the refund. I used the card once and then it was deactivated. The VP told me I'd have to spend the gift card in a single night as it was tied to my residency at The Fitzgerald. Which, of course, I never was a resident of The Fitzgerald. So, since the apartment doesn't recognize my residency, it doesn't recognize the gift card. Now, Greystar has just handed me another time-wasting problem and as usual, they do not wish to take responsibility for any of it. After four months, I'd like to resolve this. If it is not resolved soon, I will seek legal action and damages. Huge corporations have to play by the rules, too. Greystar does not.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to one of their properties that they manage (Scotland Yard Apartments). The application process was simple enough. I uploaded all necessary documentation upon the portal regarding my income. Upon so, I receive an email from one of the leasing consultants Tyra to send her all of my income documents again. That was the first red flag. I sent over the information again and I’m ASSUMING she processed my application. I received an email from grey star stating I have been approved conditionally. I received that email 3 am in the morning on a Sunday. I was estatic. That Monday I called to receive an update, a man answered looked up my application and told me, management was finishing “Things” on their end and to call back the next day. Tuesday June 27th, I sent an email to Tyra asking for an update to my application. She said I was denied do to insufficient income or unverifiable income. I placed a call to Tyra immediately because I am confused. She stated she was not the one to deny my application, but her manager did. She said that her manager was helping someone fill out an application and she would have her call. Instead of waiting for a phone call, I went up there to the property. Upon entering, I spoke with the manager and she stated she was not familiar with my application because she just came back from vacation. I explained the situation and in the beginning she was not quite understanding me, so I elaborated more. She then stated that she was not the manager who denied my application, but her assistant Tyra did. She said she would look over my application and give me a call by the end of the day. I gave her the email to my jobs HR office to verify income and she said she would email. I get a call after 5 o clock stating that the address on my check stubs were a residential address and no one has talked to the company. I never received an adverse letter stating that I was denied nor on the portal does it show my denial reason as well.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10, 2023 and ongoing to present date of June 26, 2023, Avana illegally and purposely changed the amount of check *** from1,696.10 to 1,676.10 via remote deposit which is considered bank fraud. I will also be contacting my bank about this again so they can flag any checks for Avana if Avana attempts to change the amount the check was written out for and possible legal action might be brought against Avana Weymouth for forgery and bank fraud if they do not correct this issue. They also need to stop sending me harassing emails and phone calls. As of June 26, 2023, I require that leasing staff to sign a form when we turn in rent checks and they must acknowledge the amount of check and confirm it by signing this form so this does not happen again. rent checks will now be handed to leasing staff and signature will be required. it will not be left in their rent mailbox due to this issue. Thank you

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in Alexan 5151 for a few months now and 60% of my time here I have requested with just about every employee for my washer to be repaired. It’s been at least 7 times and the last time I emailed back and forth with the office for a week. They still refused to actually repair my washer. I called the emergency maintenance line and he came to fix my washer 2 days later but within 24 hours it literally was broken again. Which means it was never fixed. I have spent so much money on going to a washateria as well as cleaning supplies due to the foul smell that comes after waiting so long for a repair after the washer breaks mid wash and my clothes sit in water for long periods of time and mildews and smells awful. So me and my baby have to do so much just for clean clothes through the week as well as keep a clean smelling home. Not to mention the clothes that have been ruined as well. Nobody has tried to fix the core issue or apologize for what I’m dealing with.

• Initial Complaint

  Date:06/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was denied an apartment called and never received a phone call back to discuss the decision. Then received an email 3 days later stating I was denied because of credit but my score is above their requirements. Then when I told the person I was emailing she informed me that I was actually denied due to identity theft/fraud. But residentverify has no explanation for that denial of fraud and can’t provide more information. Then the letter mentions bankruptcy on report but their RCA screening i initialed did not say anything about that on the screening.

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2022, I began renting an apartment at the vue at belleair located in Clearwater, FL. I had a year lease for the apartment. Over the next few months, my wife and I had some conflicts with people who resided at the complex during our time while working law enforcement. Towards June and July, our ceiling flooded one day, despite being on the second floor of four, and no solution was completed. Our dryer began having water fill up causing our clothes to be wet. Due to these reason, we looked for a house. We spoke to an employee about leaving and were never advised about a 30 day move out grace period. In July when I went to hand in our notice, the office was closed for several days due to the holiday. When I finally made contact with someone, they tried to charge me for the extra days despite no one being at the office. After moving out in July, there were extra fees on the bill that did not pertain. I attempted to contact the complex themselves and the company over 300 times with no calls back. This bill went to collections and the employee from Grey Star, Dorian Pennington, contacted me and said he would be my point of contact. Since June 12, I have yet to hear back from his despite SEVERAL calls and emails. I have contacted almost every Greystar office across the US and have no received a call back. I had also emailed the company directly with no response. My wife and I have perfect credit and do not want this to reflect on our scores. I have done everything to get hold of this company and I have struck out. They are currently doing this to another co worker which had rented in the same complex as we did.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th I emailed the property because I found mold. The maintenance man was sent to look at it and he said it is not mold or mildew but it is wet. A plumber came that following Friday and explained the shower had been built incorrectly resulting in the weep holes draining into the wall. The plumber pointed out the mold had spread to my closet. I expressed I would like to break the lease because I have been experience health issues since I have moved in that I had assumed were unrelated. I am autoimmune compromised and suffer from asthma. My doctor wrote a letter confirming the issues I have had are due to the mold exposure and advised me to leave the apartment. I have also had to have eye surgery as a result of these issues. Yesterday June 13th, Titan came out and used a tool that blinked red when scanning my bathroom. They explained they will need to take apart the wall and set up a containment. I again expressed I would like to break my lease to which the front office advised the only options being provided to me are to pay the break lease fee of just under 6,600 or move to a new unit. I have talked to other tenants who have had similar issues with the plumbing or other things being built incorrectly and do not wish to risk my health any further by moving into a new unit. I have contacted the city of Peoria who is also looking into the issue. I wish to break my lease without the fee and do not wish to move units.

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam,
  
  I am writing to file a formal complaint against Providence Uptown Apartment/Management regarding the ongoing noise disturbances caused by our upstairs neighbor and the inadequate response from the management. Despite our numerous attempts to address this issue, it remains unresolved, greatly affecting our quality of life and violating our rights as tenants.
  
  Since the arrival of the neighbors in apartment ****, we have been subjected to consistent noise disruptions, including running, jumping, playing, and heavy footsteps throughout the day and night. These disturbances severely impact our sleep, work productivity and overall well-being. Despite reporting the issue to the leasing office, contacting the local police, and engaging in direct communication with the neighbors and management, no action has been taken to alleviate the problem.
  
  We have documented the ongoing disturbances through recorded videos, which we have shared with the management as evidence. However, their lack of response and unresponsiveness have left us deeply disappointed. It is the responsibility of the management to ensure a peaceful and habitable living environment for all tenants, and their failure to address this issue has infringed upon our rights.
  
  We kindly request your intervention to facilitate a resolution in this matter. Immediate action is necessary to rectify the ongoing noise disturbances and improve the management's responsiveness. We believe that resolving this issue swiftly will help restore our faith in the management and ensure a peaceful living environment for all residents.
  
  Thank you for your attention to this urgent matter. We anticipate your prompt response and a swift resolution to this ongoing issue.
  
  Sincerely,
  
  Apartment ****

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • Lived in apartment *** at Avana Overlook ( fmr Overlook Apartments) from 01/2021- 01/2022.
  • In December 2021, I was notified by the apartment portal that my Ledger had been updated (I received this notification in the late evening, which was strange)
  Contacted the leasing office on December 6, 2021, to inquire about the charges. The updates stated that “You're welcome. It's fixed now. What happened is when they inputted the move-out date, they didn't switch the year to 2022. So, it was entered as February 2021 which caused the billing issue. They are working on sorting it out now."
  
  As of June 8, 2023, the issue has not been resolved. I was contacted by Tiffany Neal who is a Billing Specialist, that I owed rent from November, December & January rent, which is new information. My question to her was, “How did the situation go from me owing rent from Spring 2021 to no owing money for Fall/Winter 2021. Why did I not receive an eviction notice? Why have no late fee’s been assessed?
  Originally the total charges I was told I owed were over $3500 in charges. However, when Tiffany reached out to me in May 2023, she sends me a bill breakdown for $2656.58.
  The overall point is, I’ve shown proof of me paying rent for the entire time I lived in the apartment, and I have even sent the statements to the Leasing Office Manager, Gerald M******. I've attempted to meet with Gerald in person and he told me, " he does not have time to meet with me, and that he has more important issues to handle". Gerald and Tiffany both refuse to acknowledge any of my emails or speak with me over the phone. Therefore, I am reaching out to the BBB simply because I have exhausted all other options.
  
  I have all of the emails and communication from Both parties, specifically from Gerald stating the entire issue was an error and that the office was handling the situation, however the issue has not be rectified.
  
  I hope that I am able to get some assistance from the BBB in regards to this issue.

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a************.com referral company and this apartment Broadstone Paragon in Dallas Texas off of Washington Street has yet to pay me my client referral and we are four months in. The property manager Pamela has continuously ignored my calls, text, and emails and they property is refusing to pay my invoice which they guaranteed agent stay with pay for referrals to their property. Which is 150% of one months rent.