Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gerald Marseille and his company, PGC Installation, are dishonest, unreliable, and unprofessional throughout a home improvement project. Gerald collected substantial upfront payments of $REMOVEDinitially and an additional $REMOVEDshortly after but failed to complete the agreed-upon work or deliver acceptable quality. The contract, signed on July *, 2025, included installing a concrete pad, building a covered porch, adding gutters, and installing a bronze shower door. However, problems began almost immediately, including Gerald’s claim that he could not source the shower door despite agreeing to it, forcing us to hire another company to complete that portion at a lower cost.The concrete work is uneven and messy, with damage to our home’s vinyl siding. Attempts to correct the work were ineffective and promises to repair the siding were never fulfilled. Workers appeared disorganized and underpaid, with some leaving mid-job or requesting direct payment, suggesting mismanagement of funds. Progress on the project was extremely inconsistent, with workers appearing sporadically and completing only small portions of work before long absences. Gerald is very unprofessional, and always offering excuses, deflecting responsibility, and even accusing my husband of harassment and being on narcotics. A promised completion deadline of September REMOVED, 2025, was missed, and by April 2026, nearly nine months later, the project remains incomplete.After months of delays and substandard work, we asked him to either finish it or give us a partial refund of $2,500 to hire another contractor. Gerald agreed but has not issued the refund, claiming it must be processed through a third party. We believe this is another delay tactic

  Business Response

  Date: 04/09/2026

  The customer hired us to install a rear patio roof cover. Also add some additional concrete to the rear patio slab. Also, they hired us to install gutters on the front and rear of the home and finally they hired us to install a glass shower door we did successfully add on to the rear concrete patio. We did pull a permit to install the rear patio roof cover, which did pass all needed inspections and the rear patio roof cover was installed with shingles matching the existing shingles on the home. We then proceeded to install most of the vinyl soffit. We have yet to install the metal fascia. We did successfully install gutters on the front of the home. We did not install the gutters on the rear of the home because we need to complete the patio roof cover in the rear. We advised the customer since they had a very rare shower glass door color, which was a rare bronze color that they wanted to install since it was on backorder we would go ahead and remove that from the original agreement. Once the rear patio roof cover was successfully completed with all vinyl soffit installed in facial metal install installed and the rear gutters installed the customer had a balance owed that would’ve been about $800-$1000. The customer had some debris that was on the side of the house from leftover materials and then the customer proceeded to remove a fence and add all of those fencing materials from a separate project that had nothing to do with PGC Installation. They added the debris to the pile. We went ahead and removed all of our materials and we removed the pile of bread that they added to our debris and we removed it free of charge from the customer. We advised a customer that we would be coming out and dealing with the vinyl soffit that still needed to be completed in the facial metal and installing the gutters when they requested that they feel a little bit uncomfortable and they wanted another Carpenter to complete the job and they requested a partial refund of about $2500 advised them that there is not $2500 left of work that needed to be completed but as a courtesy to them to expedite any uncomfortability that they were having that we would go ahead and agree to the partial refund as long as there’s no negative comments or any negative reviews or anything like that of that nature, we advised the customer that we would have to have our attorney prepare the documents and that our attorney handles several different clients and request and that we would have to wait for those documents to be prepared in that timeframe while we were waiting for those documents to be prepared for customer advise his wife to write a negative Better Business Bureau review and to also write a negative REMOVEDreview we feel that the customer is under the impression that these reviews will somehow put our company out of business and we know that that is definitely not the case PGC Installation as a great reputation in the CSRA. We do lots of business and the CSRA messages. One customer out of many and we understand that every customer is not gonna be completely satisfied. We feel that this customer is just trying to slander our name slander our company. The customer apparently feels that she is writing reviews for an audience and somehow hurting us as a company, which is just completely not the case. We did ask the customers for an email address to forward over the settlement request forms that they requested they ignored our request to provide that information so we went ahead and text the information to them and we also will be mailing a copy to them if they choose not to settle the matter like they requested and we’ll go ahead and just resume and complete the work 

  Customer Answer

  Date: 04/13/2026

  Good morning,
  
  A few minutes of receiving an email from the BBB on Friday. My husband received a text from PGC with these documents that were supposedly drawn up by Gerald's lawyer. There is no lawyer contact information, so we told him we were not signing it. He then stated that someone was going to be out to finish the work this week. When we told him that he told us that last week and we need a day then he stopped communicating.
  

  Business Response

  Date: 04/13/2026

  Yes that is correct after providing the requested settlement documents with the requested settlement amount customer refused to sign settlement so we are moving forward with completing the project as we advised. We will schedule with available staff and advise the customer what day we can drop off materials and resume the final punch list installation of the remaining vinyl soffit, fascia metal, and rear side gutters. There are roughly 2 days remaining of installation and should be resolved relatively quickly. 

  Customer Answer

  Date: 04/13/2026

  Complaint: REMOVED
  
  
  
  I am rejecting this response because: There are several other unresolved issues that are not listed. We have texts that state he is to fix the unlevel concrete, repair the vinyl to our home due to his workers splashing concrete on it, paint the columns that was started and not finished, and cleaning up the mess and trash that was left behind from his workers. Also, he has told us for months that he is coming out "next week" but he NEVER shows up.
  
  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/20/2026

  We were working at the customers home yesterday installing fascia metal  which we successfully installed, we will be addressing several concerns of the customers in the next coming days to make sure all concerns have been addressed 

  Customer Answer

  Date: 04/22/2026

  Complaint: REMOVED

  
  I am rejecting this response because: No one has been to our home to work since Sunday. On Monday he sent a text that the repairs were going to be done on Tuesday. On Tuesday he sent a text that no one was going to be able to make it, but someone was coming to paint. Now Wednesday maybe within the next 2 days. This is how it always is with him.  The excuses are never ending.
  
  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/22/2026

  Hi, we understand that the customer is frustrated, but we are coordinating different services such as seamless gutters and distillation. We also had metal facia installation and now we have painting of wooden trim so these are three different departments for us and three different employees that we would be dispatching at different times and all of their schedules very so we just asked that the customer understands this is normal and we intend on getting a completed. We do have a painter that is able to make it today so we are sending a painter today to paint the wooden trim moldings for the 6 x 6 Post we don’t think that there’s anything that’s gonna make this customer satisfied but we are very committed to just finishing the punchlist service items that they are concerned about and we understand that people are gonna have their own opinion and be very negative if possible, and we don’t think that there’s anything that we can do to change the customers outlook on us as a company. We don’t think that they’re ever gonna have anything positive to say about us, but we have been very communicative and we have let them know at what the expected ETA‘s are for everything that’s remaining and we’ve communicated that so that’s the best that we can do We are headed to the customers house today, hopefully to get the painting of the trim and exposed Alfio beam and then that should only leave dealing with the seamless gutters in the rear and a little touchup repair on the roofing shingles and we should have this concluded very shortly. We wish the Customer well and we look forward to working with them in the next few days to get everything fully resolved. 

  Business Response

  Date: 04/22/2026

  Thank you very much we should be arriving at the customers house now within the next hour and we will be working the rest of the week to get the issues resolved

• Initial Complaint

  Date:02/10/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December REMOVED, 2025, my wife and I signed a contract with PGC Installations, LLC, owned by REMOVED, for the construction of a two-car garage. We paid a $13,500 deposit the same day. No work was ever started.
  After payment, the contractor demanded we sign a new addendum before any work would begin—this was not part of the original agreement. When we declined, he refused to proceed. We later learned he misrepresented the job in permit filings with the City of REMOVED, submitting plans for a “storage shed” instead of a garage, omitting plumbing and electrical details.
  A FOIA request to the REMOVED(REMOVED) confirmed that the contractor’s residential builder bond was cancelled on October REMOVED, 2025, weeks before our contract and payment. This means he was not lawfully bonded when he accepted our money, a fact not disclosed to us.
  Further REMOVEDrecords show that he was issued a Cease and Desist Order in 2024 for unlicensed work, operating outside of registered scope, and failing to pull required permits. It appears he later changed license numbers and classification.
  We attempted resolution by requesting a refund directly from the contractor. He declined. We are seeking a full refund of our $13,500 deposit. This is not a workmanship issue—it is a documentation and licensing violation. All records (contract, receipts, permit application, and state enforcement documents) are available upon request.

  Business Response

  Date: 02/17/2026

  Gerald H. Marseille and PGC
  Installation LLC Response to REMOVEDComplaints
  To Whom it May Concern,                                                                                                        02/17/2026
  My name is Gerald H. Marseille and I am the owner and
  operator of PGC Installation LLC. I am a Licensed Residential Builder here in
  the state of REMOVEDand this is my response to the complaint that was
  recently filed by one of my current and active customers, REMOVEDwho
  is currently requesting a cancellation of his agreement after multiple services
  have already been provided to him.
  On November REMOVED, 2025, at REMOVEDin the morning
  the customer responded to one of our online advertisements either on REMOVED
  or REMOVEDand requested an estimate for a garage or storage building. Where he
  went ahead and set up an appointment through our online website system to meet
  in person on November REMOVED, 2025, at REMOVED. I met with him on the
  following day 01/REMOVED/26 where we agreed on a contract which stated that I would provide
  professional drawings, a site plan. So that he could obtain a permit for a
  garage or storage building from the city of REMOVED. which would be detached on
  the property that he currently resides at and just purchased located at REMOVED
  REMOVED, REMOVED, REMOVED REMOVED.
  In the agreement there was never or no specification of a
  specific building size and it was later determined that building size would be 20ft
  by 38ft and that is what was placed on the permit. The contract also stated
  clearly that PGC Installation would be installing a basic 4 inch concrete slab
  with approved 12” inch footings, we would also do the framing for the building
  which was to include a normal garage door in the front, a exterior 32” by 80”
  inch door on the left and that it would also have two roll up doors which would
  be no bigger than 6ft. The customer did send via text message the type of 6ft
  roll up doors that he wanted installed which only cost $REMOVED0.00. In addition to
  that PGC Installation would not be responsible for any electrical work in the building,
  that would be the sole responsibility of the homeowner, and that we would
  install a small half bathroom for the building which would only include a
  vanity sink and mirror, and a toilet and nothing more. The customer specified
  that he wanted wall studs that were 2x6 and we advised that we would put that
  as part of the contract but we were only adding $700.00 as an upgrade from 2x4
  wall studs to 2x6 wall studs and if the amount for the upgrade was higher an
  amendment or change order would be required and the homeowner agreed. We would
  also be installing a roof on the building with matching shingles to match the
  existing home which appeared to be estate gray in color. In addition to that
  the siding would be REMOVED, which the customer later agreed to change to
  vinyl siding.
  That original contract was signed on November REMOVEDth,
  2025, and we began preparing the documents to obtain the customers’ permits. We
  advised the customer that it typically takes us anywhere from 30 days to 60days
  to prepare professional drawings and a site plan for permitting paperwork but
  that we would try our very best to get his paperwork expedited. The customer
  agreed to the contract price of $26,000.00 and advised he wanted me to come
  back over to his house the following day to be paid the deposit amount of
  $13,000.00 in cash. I came over to his house and recorded the transaction, took
  pictures as well and provided him with a written receipt for the deposit.
  After that the customer called me within a week’s time
  asking if his drawing and site plan was ready which was extremely unusual
  behavior as I have already advised him it takes much longer than that to be
  completed. A week after that on November REMOVED, 2025, he requested
  another follow up call regarding the paperwork and we advised him again we are
  working on it and to be patient and he agreed to do so. On November REMOVED,
  2025, we put a rush on his drawing and started to send him rough drafts showing
  him what would be submitted.
  On the following day he sent a text message saying that we
  had his smaller doors incorrectly sized. But his original paperwork never
  specified a specific size at all. Then he later sent us a picture of the door
  he wanted which said 6ft roll up door and it cost $REMOVED0.00 and we agreed on that
  door.
  On December REMOVED, 2025, his permit application was
  submitted, along with professional drawing for building and site plan, and we
  provided the customer with screen shots showing the information that had been
  submitted. On December 8th 2025th the customer then sent
  a text message that he did not agree with the size that he preferred a building
  that was slightly bigger which was 24ft by 40ft. I advised the customer there
  was no specific size ever stated on his original paperwork which was up to my
  discretion as the builder according to budget and area space available.
  On December REMOVEDth, 2025, he followed up again
  asking questions about whether the permit had been approved yet. I advised him
  that it is Christmas time and most of the building officials are out on
  vacation but as soon as it was approved, I would let him know. On January REMOVED,
  2026, I told him that I tried following up with the permitting office but there
  was no new update on his file yet. On January REMOVED, 2026, he sent
  another follow up email requesting any update I told him an update has not yet
  been received. He then proceeded to show me new vehicles that he had purchased
  and asked me to take a ride with him one day in his REMOVED.
  REMOVEDI
  entertained the customer with conversation to keep him from harassing me about
  his permits. When I later told the customer that I did not want to go into
  business with him he then became very hard to deal with. On January REMOVED,
  2026, the customer advised that he wanted to cancel his contract and that he
  had put his permit on hold with the city of REMOVEDeven though it had already
  been paid for. I advised the customer that he would have penalty fees that
  would be applied for because he cancelled his contract after 3 days according
  to his contract and that we would have to charge him for the permitting work
  that had already been performed. The customer then proceeded to send aa series
  of harassing text messages threatening lawsuits and fraud allegations.
  On January REMOVED, 2026, the customer advised via
  text to check my email. Which we did and it showed he wanted an amended
  agreement signed before moving forward. The amended agreement proposed $4000.00
  more in cost to cover a special foundation that would be needed for the
  building since his ground is unusually sloped and specified, he would be doing
  all electrical work, and he only wanted two pieces of plywood installed in the
  attic portion.
  The customer agreed to meet in person again after advising
  he was ordering sandwiches for both of us at REMOVEDand that he would not take
  no for an answer. The customer then invited me into his upper home space where
  he showed off multiple REMOVED and then asked me to take a ride in his REMOVED
  where he proceeded to drive REMOVED REMOVEDan hour plus around the neighborhood
  which was completely unsafe. After that he then agreed and added another
  $2000.00 in cost on top of $4000.00 to cover the extra 2x6 wall stud fees and
  advised me to send over an amended change order contract with our company logo
  and he would sign to move forward and contact the building officials to finally
  release the permit. When we advised that the higher cost would require an
  additional deposit. The customer refused, stating that it would cause him and
  his wife to divorce. We then sent over the revised agreement that he requested
  verbatim as to what was sent to us via email and then later refused to sign. We
  also asked him to forward us documentation that he called the building officials
  office and released the hold he placed on the permit and he refused to do that
  as well.
  The customer then spent the next few weeks texting multiple
  threats and emailing them and advising that he did not want to receive any
  phone calls from us or emails or he would consider it harassment and then
  started filing complaints with the BBB and REMOVED. Customer said that
  he would provide us with contact information with his attorneys so we can
  discuss his partial refund because he refuses to take any calls from us or
  emails and has yet to provide us with that information. Customer keeps sending
  us information stating we are not bonded and we advised him that our builder
  license is currently active and would not be active if we did not have a
  current bond on file but the customer refuses to understand this information. Customers
  have also issued a demand to cure letters which makes no sense if we have never
  been able to start any construction on the property. We have told the customer
  on many occasions that we would like to speak with him directly or meet with
  him directly on the matter of moving forward with his project or a partial
  refund but the customer has advised if we contact him he will file harassment
  charges so we have no way to contact the customer for a resolution on the
  matter and he has not provided us with any one that we can speak with. We feel
  very strongly that the customer may be on some sort of narcotics that is
  causing his sporadic behavior and constant threats and we feel the customer is
  attacking us because we chose not to go into a side business with him. If the
  customer would like to speak with us or meet with us or provide someone, we can
  resolve the matter with we would be more than happy to resolve this matter with
  him expeditiously.
  Sincerely,
  Gerald H. Marseille
  Attached to this response are the following pdf documents:
  Original PGC Installation LLC Contract signed
  Requested Amended Contract to move forward with project emailed from REMOVED
  Amended Contract which was retyped on PGC Installation LLC Letter Head that REMOVEDprovided verbatim which he refused to sign
  Professional Drawings of detached garage or storage building used for permit
  Site Plan used for permit
  The issued approved building permit from the city of REMOVED
  Text Messages requesting REMOVEDor anyone from PGC Installation do not text or call REMOVEDor he will file harassment charges. Also a statement that he will provide someone to speak with regarding a resolution which has never occurred.

  Customer Answer

  Date: 02/18/2026

  Complaint: REMOVED
  
  
  RE: Rebuttal to PGC Installation LLC Response

  Complainant: REMOVED

  
  

  This rebuttal addresses 7 factual inaccuracies and documented contradictions contained in the Geralds response. Each point below is supported by written documentation already provided.

  1. Deposit Amount Misstatement

  The contractor states the deposit was $13,000. The signed receipt dated November REMOVED, 2025 clearly reflects a $13,500 cash payment, signed by the contractor. The statement that the deposit was $13,000 is incorrect.

  2. Building Size “Not Specified” Claim

  The contractor asserts that no specific building size was included in the agreement. The executed contract dated November REMOVED, 2025 specifies a 40 ft x 24 ft (24x40) garage structure. The claim that no size was specified is directly contradicted by the written agreement.

  3. Framing Specification Mischaracterized

  The contractor characterizes 2x6 wall studs as an upgrade. The signed contract reflects 2x6 framing as part of the agreed scope. If included in the executed contract, it is not an optional upgrade.

  4. Electrical Responsibility Misrepresented

  The contractor states electrical was solely the homeowner’s responsibility. However, the contractor discussed installation of a 100-amp feeder from the existing home service to the building, coordinated receptacle layout and quantity, and included powered garage doors and a half bathroom in the scope. Interior branch wiring was to be completed by the homeowner, but primary service planning was clearly contemplated. Electrical involvement was therefore coordinated, not excluded.

  5. Concrete Slab Reinforcement Omission

  The contract reflects a 40x24 garage intended for vehicle storage. A vehicle-bearing garage slab requires structural reinforcement appropriate for load conditions. The permit documentation does not reflect reinforced slab specifications consistent with a garage slab designed to support vehicles. This further demonstrates that the permit filing does not align with the contracted garage scope.

  6. Bond Status at Time of Contract Execution

  The most recent Residential Builder Bond on file for PGC Installations, LLC is Bond No. REMOVEDissued by REMOVEDin the amount of REMOVED

  Official cancellation documentation confirms this bond was cancelled effective October REMOVED

  The residential construction contract was executed and a $13,500 deposit was accepted on November REMOVED, 2025, approximately twenty (20) days after the bond cancellation effective date.

  Under S.C. Code Ann. § 40-59-30, maintaining an active surety bond is a statutory condition of residential builder licensure in REMOVED. The bond was not active at the time of contract execution or deposit acceptance.

  7. “Cancelled After 3 Days” Assertion

  The contractor references cancellation within three days. The documented timeline reflects:

  - Contract signed: November REMOVED, 2025

  - Permit filed: December *, 2025

  - Dispute escalated: January 2026

  The characterization of cancellation within three days is inconsistent with the documented record.

  8. No Construction Performed

  No slab was poured.

  No framing was performed.

  No materials were delivered.

  No invoices for architectural or engineering expenses have been provided.

  The only documented action was permit submission.

  Pattern of Conduct and Consumer Protection

  An isolated discrepancy may be explained as oversight. However, repeated inconsistencies involving the deposit amount, building dimensions, framing specifications, electrical scope, permit classification, slab reinforcement, and bond status reflect a consistent pattern rather than coincidence.

  As these documented contradictions have accumulated, they clearly represent a pattern of conduct. These can no longer be treated as one-off occurrences; they constitute a systemic failure to meet the material terms of the written agreement and the regulatory requirements governing licensed residential builders in REMOVED.

  The Better Business Bureau exists to promote marketplace trust and protect consumers from deceptive or noncompliant business practices. When a contractor accepts funds after a bond cancellation, misstates contractual terms, and submits permit documentation inconsistent with the written agreement, it raises concerns that extend beyond a single transaction.

  This matter concerns transparency, regulatory compliance, and the protection of future consumers who may rely on representations regarding licensure, bonding status, and contractual obligations.

  For these reasons, we respectfully request that the contractor be held accountable and that appropriate consideration be given to the protection of future homeowners engaging in similar agreements.

  
  

  Respectfully submitted,

  REMOVED

  REMOVED

  REMOVED, REMOVED

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor refusal to complete job until more money is paid. From day 1 after he received all I had from insurance company his attitude changed. Did not start when he said he would, accused me of talking with his workers smelled alcohol on them . Left our yard a mess for weeks ,smelled alcohol on worker, one was actually sleeping on the roof. And now demanding more money before the job is complete. What if I am not satisfied, or work promised not done, or wanting more and more. I think this is elderly abuse and price gouging. Please help

  Business Response

  Date: 12/18/2024

  This is Gerald Marseille residential builder for PGC Installation. This complaint by this customer is completely incorrect. The customer advised us that she has no money to make her remaining payment and then started getting upset because we were concerned that she advised us that she didn’t have the rest of the payment Since that time we’ve met with the customer and we have assured the customer that we always complete our jobs. The customer went down to ensure that the work that we’ve done is inspected, and we have prepared an architectural drawing site plan and submitted it for immediate processing. We were instructed to continue the work by adding all of the plywood and fill paper and we are pending an approval for the permit to finish the roofing of the three top shingles and the vinyl soffit ceiling there is probably two full business days of work left before this job is completed. We personally look forward to completing the job and if we are not paid, we are going to pursue litigation. The customer is fabricating and making up stories. Unfortunately, this is very common tactic that some customers used to bully small business owners, such as myself we are well aware of this tactic, and we addressed this tactic with professionalism and poise, and we do not let it distract us from completing the job in a professional ethical manner, and we know that the laws on our side if a customer does not pay us in full. We have a contract with this customer and we plan to uphold this contract to the fullest. The contract is for $14,500. The customers only paid us 3/4 of that and when the job is completed if we don’t get the remaining balance, we will pursue litigation. The customer has chose to write a negative review to try to slander our name in the public, which is a very malicious thing to do considering that other contractors were prepared to charge $18,000 for the same project we gave her a discount to try to assist with many upgrades, but as in many cases whenever you try to do something good you can often get punished for it and in business there’s no such thing as doing something for free, which we will no longer be doing such nice things at all

  Customer Answer

  Date: 12/20/2024

   
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  REMOVED pcg installation  owner Gerald Marseilles  answer to my complaint is untrue. WHAT he does  is quote  you one thing  says another and write another. Makes all sorts of promises he doesn't  keep.  He received money  over a month job still not complete . He was asking  for more money before the job was completed.  He is a pathological  liar. This is his mo .He  has done  this same thing before.  Read his reviews.  HE WAS NEVER TOLD HE WAS NOT GOING TO GET PAID. WHAT HE WAS TOLD HE GOING TO GET PAID WHEN THE JOB IS COMPLETED.  I do however expect everything  he stated he would  do to be done including my gutter and down sprout  that state farm has  already  paid for.