Reviews

Review Details

• Review fromPaula M

  Date: 02/13/2024

  3 stars
  The process could be a little less complicated, I think.

• Review fromJay B

  Date: 02/09/2024

  5 stars
  Gov.Plus excellant. Easy to get through. Will use again. Will refer to others.

  GovPlus

  Date: 03/27/2024

  Hi ***,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromLucita T

  Date: 02/09/2024

  4 stars
  The process was smooth and easy. I just need to wait till I receive all the documents. I just hope all these are legit. Once I get everything. I will review it again. Thank you GovPlus. So far so good ??

  GovPlus

  Date: 03/27/2024

  Hi ******,

  Thanks for the ************** of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromTy R

  Date: 02/08/2024

  5 stars
  Simple process applying for Pre TSA, now I just wait.

  GovPlus

  Date: 03/27/2024

  Hi ********,

  Thank you so much for the 5-star review! We are thrilled to hear that you are satisfied with using our service. We really appreciate your feedback. Our customer service team is available 24/7 to assist you with any inquiries.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSharon W

  Date: 02/08/2024

  5 stars
  It was a great website, easy to use, I would recommend it to anyone.

• Review fromArlo R

  Date: 02/08/2024

  5 stars
  Towards fast and efficient Im extremely satisfied online is way bitter then people wasting your time

  GovPlus

  Date: 03/27/2024

  Hi ****,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromJOHN D

  Date: 02/06/2024

  1 star
  ********************************* scammers .loss of idenity and money and false advertisment. never received as promised

  GovPlus

  Date: 02/15/2024

  Hello ****, 
  
  We appreciate the time you submitted your feedback  through BBB; although we wish you gave more context to your review.
  
  As this public review has been submitted, we will attend to each statement or concern you have and clarify your concerns through the BBB platform.
  
  After a thorough review of our communication records, it is important to clarify some discrepancies. We have documented multiple interactions with you, primarily through chats that were abandoned before our representatives could assist you, spanning from January 14th to 18th. Additionally, we made several attempts to contact you via phone; however, we were unable to reach you as your voicemail was full.
  
  Regarding the shipment of your package, it was scheduled for delivery, but you opted to cancel the shipment due to the impending expiration of your driver's license. Despite our efforts to provide alternative options for proof of identity for your Social Security card replacement application, you declined and chose to cancel. This indicates that the decision to discontinue the application was yours, despite our attempts to assist you further. It is crucial to address these factual inaccuracies to provide a clear understanding of the situation. Your statement, suggesting that you "never received anything," does not align with the documented interactions and the options we presented to assist you. 
  
  It's essential to clarify that the Social Security ********************** requires original, unexpired, official, physical documents. Applicants must submit both proof of identity and citizenship, to be issued a social security number or a replacement card. 

  We would also like to specifically respond to your statements: scammers.;  lost of identity and money." and false advertisement. We advocate for responsible language use, particularly when employing such strong terms. Such statements should be supported by factual information or evidence rather than arising from individual oversights in reading, comprehension, or biased assumptions.
  
  We will take this as an opportunity to reorient you to  our website, www.govplus.com. Our company is called GOVPLUS because we offer services and features that go beyond what the government currently provides. Our patented autofill technology enables the seamless completion of government forms with a single click is a customer favorite. This technology serves as the cornerstone of our platform, setting us apart from competitors and government sites alike. The service fee covers the use of our proprietary software and access to your personal dashboard to submit any other form we offer now and in the future. We also offer features free of charge such as customer service assistance.
  
  It's crucial to note that you voluntarily submitted your Social Security card replacement application and it was received and promptly processed. At GOV+, we utilize bank-level, 256-bit TLS encryption to safeguard our customers' information. Our comprehensive suite of technologies and procedures guarantees that your applications are securely managed and processed. We prioritize the confidentiality of our customers and never divulge your personal information to any third parties, unless authorized by you to work with government entities, as per our terms & conditions.
  
  Our priority has always been customer satisfaction and you were promptly issued a refund when you chose not to proceed with your application. $57 GovPlus software fee was issued to the originally charged account as we do not wish to keep customers that do not see value in our offerings or in their inaccurate assumptions claim we are a scam as you state. There is no need to make assumptions as we are a legitimate company offering assistance to thousands of customers that see extreme value in our services. We sincerely wish you the best.
  
  Please know that our refund process is real-time, but allow 1-3 business days for your bank to process it on their end as bank processing times may vary.  Email confirmation has also been sent  please acknowledge upon receipt. 
  
  GovPlus has taken all the necessary steps to address all your concerns and completed your request. If you wish to share more feedback or have any further questions, please don't hesitate to contact us privately. You can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************

• Review fromThanh P

  Date: 02/06/2024

  5 stars
  The application is very easy to fill it out.I would tell every body I know about TSA.

  GovPlus

  Date: 03/27/2024

  Hi *****,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromValerie J

  Date: 02/06/2024

  4 stars
  Easy to use; however, it would be nice to have benefits for current passport holders

  GovPlus

  Date: 03/27/2024

  Hi *******,

  Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromDareon L

  Date: 02/05/2024

  5 stars
  Gov+ was simply and easy. Its a plus I definitely recommend using it.

  GovPlus

  Date: 03/27/2024

  Hi ******,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.

  Also, if you have any questions regarding your application or in need of assistance, you can reach us through the following:

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************