Reviews

Review Details

• Review fromSusie G

  Date: 06/08/2024

  5 stars
  This is so much easier than trying to find a place to have your picture taken,(22). Plus don't have to find place to have the paper work verified and sent in to get your passport. Thank you

  GovPlus

  Date: 06/10/2024

  Hi *****,

  Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************

• Review fromCarmine V

  Date: 06/08/2024

  4 stars
  This was simple and streamlined. I will recommend this to my wife, my family and friends.

  GovPlus

  Date: 06/10/2024

  Hi *******,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Our goal is to make government services more accessible and user-friendly, so it's always great to hear that we're succeeding. Thank you for choosing GOV+ and for taking the time to share your feedback. We'll continue to work hard to provide you with the best service possible. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromPaul L

  Date: 06/08/2024

  5 stars
  Very convenient fast and safe for this application I would recommend to my friends

  GovPlus

  Date: 06/12/2024

  Hi ****,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Please check your email regularly in case we send you updates regarding your application. Thank you so much again, and we hope to serve you again soon.

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromKaren M

  Date: 06/07/2024

  5 stars
  Its been great, I just need my appointment now so I can get my card

  GovPlus

  Date: 06/10/2024

  Hi *****,

  
  

  Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application. 

  
  

  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  
  **********************

• Review fromEileen G

  Date: 06/07/2024

  1 star
  Dont use this service they are a sham organization go to www.bbb.org before you waste your ************ I have filed complaint with the U.S ******************************* Attorney Generals offices hopefully they can sort this out.

  GovPlus

  Date: 06/14/2024

  Dear ******,
  
  We are so sorry that you did not have an optimal experience and we understand your frustration. The refunds for GovPlus software fee of $57 and the government fee of $130 were fulfilled on our end on June 7th  and you were provided with 2  refund confirmation emails on the same day. 
  
  It's important to note that your application did not progress as quickly as anticipated due to persistent issues with passport photos you submitted. They were not acceptable for various reasons that and  and will again break down for you. Adherence to government-mandated passport photo guidelines is crucial for the efficient processing of your application. Your first passport photo was a photo of an existing photo and this was communicated to you via email several times. We also initially sought your consent to proceed with your application if you are willing to use the 2x2 photo you have on hand instead of the one that you will receive from us in the mail. You uploaded another photo that shows you smiling with your teeth showing, and another one with an unapproved selfie. Please know that these are also against the passport photo guidelines. Emails were sent to you informing you of reasons for rejection and a website where you can check the criteria for a qualified passport photo.  It is our job to guide you with acceptable passport photos to avoid the passport agency rejecting your entire application. Although frustrating, part of our service is to help you with acceptable pictures.
  
  We strictly adhere to government standards, and accepting an unqualified photo would not only inconvenience you but also impede our ability to fulfill our responsibilities. It's essential to understand that the resolution lies within your control. As previously communicated, we have provided significant verbal assistance and clear instructions to aid in the application process.
  
  Had we not informed you of the reasons for rejecting your photos and simply proceeded with your application, it could have resulted in further inconvenience, such as having to retake your photo at a public facility, which we are trying to avoid. Processing applications with incomplete or unqualified requirements is both impractical and prohibited by government regulations.
  
  Our priority is and has always been customer satisfaction and on June 07, 2024, we processed a full refund of $57 GovPlus software fee and the government fee of $130. Please allow 1-3 business days for the refund processed to be posted, as bank processing times may vary. Emails containing the refund confirmation details have been sent, please acknowledge privately your receipt. You may use the passport renewal prefilled form and the passport photo we sent to you via email as well. 
  
  GovPlus has taken all the necessary steps to address your concerns and completed your request. With this, we consider this matter to be fully resolved. If you wish to share more feedback or have any further questions, please don't hesitate to contact us privately. You can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  

• Review fromSherry K

  Date: 06/07/2024

  1 star
  Its a scam. They say they will do all the work for TSA pre check and thats not what happens. They have you pick a date and time for your appointment w *** and its impossible to get one. I tried dozens of times on multiple days. I would not have chosen this had I known they were a 3rd party business.

  GovPlus

  Date: 06/10/2024

  Hello ******,
  
  Thank you for contacting GOV+ via BBB. Please note that while we appreciate your reaching out to us here, this channel is not an official GOV+ support channel. We would like to assure you that we are committed to addressing and resolving all of your concerns through our official GOV+ support channels.
  
  We stress the importance of accuracy in public statements, especially phrases with accusatory meaning such as "Its a scam. They say they will do all the work for *** pre-check and thats not what happens.. and I would not have chosen this had I known they were a 3rd party business. It's crucial to emphasize the importance of proper, thorough reading and not assuming. Customers are encouraged to invest time in reading and understanding our website to fully appreciate our exceptional services, preventing unfounded claims of deception. Your statements require factual support, not just allegations and they in fact, are not accurate. Please allow us to explain what happened.
  
  You voluntarily submitted your *** application on May 22nd, 2024. We processed and sent you the nearest and earliest appointment details the following day, May 23rd at 9:45 AM.  When you received the email for selecting an appointment, there were available slots at that time. However, please understand that we have no control over the schedules that are being opened, booked, or canceled simultaneously by other *** PreCheck applicants who are also opting to be screened at the same facility. We understand that time is of the essence and slots fill up quickly, and change based on cancellations, which is why we sent you multiple emails. The earliest open slots was for a limited pop up in ******, ** for June 3 to 7. You selected the appointment schedule for June 5th and we processed the request. Unfortunately, since the location has limited schedules available , slots were filled and the next available option would be the next nearest location to your mailing address, which was at **************************************************. But we cannot guarantee availability on the dates you may need. We realize that this may not be your preferred location for the appointment, but we are ready to book you an appointment had you responded to us. Please understand that there is a high volume of *** PreCheck applications, especially during peak season. 
  
  You reached out to us multiple times via 24/7 live chat on June 3rd, requesting for a refund. Our representative ****** was assigned to you at 3:22 PM but you abandoned the chat and responded via email. You launched the chat assistant again at 5:53 PM and was assigned to *****, and stated that we were not responding to your emails. We want to clarify that the live chat representatives responded but you might not have seen them because you have been switching to email.  At 6:08, our representative ****** responded to your email offering her assistance in booking your appointment. You declined and stated you were no longer interested and wanted a refund.   
  
  We would like to remind you of our Terms of Service which you agreed to by manually tickling the box and submitting your payment: It is your responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to these Terms of Use, please do not use this Site or any Applications or services. "6. Refunds: "Govplus allows customers a period of seven days to evaluate its services. However, No refunds can be issued after seven days or if services were rendered." This policy is in place to prevent misuse of the refund system and ensure fairness to all customers. The use of our platform and the scheduling of your appointment are considered rendered service. 
  
  Since your application has been submitted and processed more than 7 days before this request for refund was submitted, you are not eligible for a refund. But since we value our customers, we offered you a partial refund. We did not receive a response. The following day, June 4th, we attempted to reach out to you via phone call but it was routed to a voicemail. We left you a voice message. June 7th, we tried to call again but the calls were being dropped.  
  
  As for your statement that we said that we will do all the work for *** PreCheck, please review Item #7 of out Terms and conditions: EIN PLUS LLC (DBA GOVPlus)  provides the use of its software as the service, we are responsible for ensuring the application is completed and in some cases sent to the corresponding Government or ************ BUT NOT FOR THE ACTUAL ISSUING OF THE DOCUMENTS which in your case is your Known Traveler Number. We go to great lengths to advertise we are a private company, as stated clearly on our home page (we are a private company). We would also like to highlight that we take measures to ensure our customers are well-informed about our company, services, and fees. As a private entity, we want to emphasize again that  we have conducted thorough research and have implemented clear disclaimers on our website and services for transparency and compliance with all relevant regulations and inform our customers about the nature of our services and the limitations thereof. 
  
  Our priority has always been and will always be customer satisfaction and on June 7th, despite the *** application being processed and appointment selections having been sent, basically the service provided in full on our end, we have processed a full refund of $97. Our decision stems from our belief that it is more important to serve customers that see the value in our offerings and do not harbor inaccurate assumptions and then post them publicly. We wish you the best. 
  
  Please allow 1-3 business days for the refund to be posted, as bank processing times may vary. An email containing the refund confirmation details has been sent to you. 
  
  GovPlus has taken all the necessary steps to address all your concerns and completed your request for a refund. If you wish to share more feedback or have any further questions, please don't hesitate to contact us privately. You can reach out using the following contact details:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************

• Review fromKristine S

  Date: 06/06/2024

  1 star
  Gov+ is a total SCAM. They provide NO service and just keep collecting fees. They charge for a subscription, they charge you to complete the application, they charge you the government fees to process the application. It is a complete SCAM.

• Review fromDuane P

  Date: 06/06/2024

  3 stars
  I advise not to use this company , you pay high fees for things you can do yourself, I paid $97 for *** Precheck, with the understanding that covered the $78 *** fee. NOPE, Gov+ advised me it was to schedule the *** Precheck. which you can do online for FREE On a positive note: Gov+ agreed to refund me the $78 I had to pay at the *** Precheck appointment

• Review fromDorothy M

  Date: 06/06/2024

  5 stars
  The website was very easy to use and quite efficient.

  GovPlus

  Date: 06/12/2024

  Hi *******,

  Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  
  Regards,
  
  *****
  Customer Service Specialist
  **********************
  

• Review fromJoanne R.

  Date: 06/05/2024

  3 stars
  It was a lot easier than going to an office

  GovPlus

  Date: 06/06/2024

  Hi ******,

  We are grateful that you took the time to leave us a review. Your feedback helps us here at GOV+ to improve our services for everyone. Please let us know what we can do to serve you better in the future

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************