Legal Document Help
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Customer Review Ratings
Average of 2,636 Customer Reviews
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Review fromLynne E
Date: 02/03/2025
5 starsApplication process was easy and user friendly. It was also not time consuming.GovPlus
Date: 02/17/2025
Hi *****,
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and we look forward to serving you again in the future. If you have any other comments or suggestions, please feel free to reach out. Thank you again for your kind words!
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**********************Review fromMichael W
Date: 02/03/2025
5 starsFast and easy to use! ** recommend the service to anyoneGovPlus
Date: 02/17/2025
Hi *******,
Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.
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Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromJeanne F
Date: 02/02/2025
4 starsI felt that this process was fairly straightforward and I was happy to have this taken care of.GovPlus
Date: 02/17/2025
Hi ******,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.
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Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromKathleen H
Date: 02/01/2025
4 starsThe directions were clear, easy to follow and I knew what I had to do .GovPlus
Date: 02/06/2025
Hi ********!
Its fantastic to hear you had a great experience with GOV+! Our goal is to make the application process as smooth and straightforward as possible, so were pleased to know we delivered that for you. Were always here to help make government forms easier to manage.Please check your email regularly in case we send you updates regarding your application. If you have any questions, additional feedback or in need of assistance, please do not hesitate to reach out to us directly through the following support channels:
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Date: 01/30/2025
5 starsGreat site! Will recommend to all my friends and family Thank you! ????GovPlus
Date: 02/06/2025
Hi Joeley,
Were so glad to hear that your experience with GOV+ was a positive one! Our goal is to remove the stress from government forms, and its rewarding to know we achieved that for you. Thank you for recommending our services. At GOV+, we aim to simplify government filing for a smoother experience. If you have any suggestions or need assistance, please don't hesitate to reach out. Be sure to keep an eye on your email for any important updates regarding your application!If you have any questions, additional feedback or in need of assistance, please do not hesitate to reach out to us directly through the following support channels:
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We look forward to assisting you.Review fromOrlando G
Date: 01/30/2025
4 starsI can't wait to receive my an replacement ID with the indicated time frame. I am pleased with the amount of time spent in applying for its replacement.GovPlus
Date: 02/17/2025
Hi Orlando,
Its great to know you had a positive experience here at GOV+. Our team is happy that their hardwork has paid off. If there is anything we can do to serve you further please let us know. We hope to have the opportunity to be of service to you again in the future.
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Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromMarie H
Date: 01/30/2025
1 starNo response from customer service. Where are ky documents? Is my info safe?GovPlus
Date: 02/05/2025
Hello *****,
Thank you for taking the time to leave a review. Were sorry to hear about the inconvenience caused by the wait time you experienced during the review of your application.
We assist hundreds of customers daily across multiple applications and support channels, and our priority is to review and address each application with the care and attention it deserves. Our back-office and customer support teams are committed to thorough and accurate application handling.
To ensure fairness, we prioritize customers who have opted for premium or ********************** expedited services, as these options include fees specifically for faster processing. Our back-office and customer support teams work diligently to review and process all applications thoroughly. However, during periods of high demand, this prioritization may result in longer wait times for customers who have chosen a one-time fee service rather than a subscription or expedited option.
We strive to provide quality service to all customers while balancing the expectations associated with different service tiers. With recent high demand for passport and TSA-related services, such as recently, this may lead to longer review and response times.
We have reviewed your passport application and we have found several issues with it. A phone call was attempted earlier today, February 5th to resolve these issues, however the timing could have been inconvenient, so we left a voicemail message and sent you an email. Please reach out to us so we can assist you you in completing your applications
Regarding information security, we prioritize the privacy and security of our valued customers. ********************** employs bank-level 256-bit TLS encryption to protect customer information. Our advanced technologies and procedures ensure that applications are securely managed and processed. We take our responsibility to protect our valued customers information seriously and remain committed to upholding our legal and ethical obligations. For more details, please visit our website and click on the Security & Privacy tab.
We appreciate your understanding and are committed to continually improving our services while maintaining quality.
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Date: 01/29/2025
5 starsSounds good to me, and perfect, perfectly!!, excellent ?? beautiful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, thank you!!GovPlus
Date: 02/17/2025
Hi ******,
Thanks for the awesome review of GOV+! We're thrilled to hear that you enjoyed using our service and found it helpful. If you ever have any questions or feedback, don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. Also, please check your email regularly in case we send you updates regarding your application.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromDeAnthony L
Date: 01/29/2025
4 starsSo far the program has been helfpul and very easy to fill out. I am currently waiting on the government verification for passport. It says it will take 1 Business day but is taking a little longer which is understandable as I know it can be a process to verify. I will be coming back once the passport and all is complete. It is slightly harder to get in contact with someone from the team but they do reassure you that someone will be on the line even if they can't get on right away.GovPlus
Date: 02/17/2025
Hi DeAnthony,
Its not everyday we receive feedback as detailed and as thoughtful as yours. Our team is happy that their hardwork has paid off. If there is anything we can do to serve/assist you further please let us know. We hope to have the opportunity to be of service to you again in the future.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
**********************Review fromEmily K
Date: 01/28/2025
5 starsIn completing the documents the data was handled very efficientlyGovPlus
Date: 02/17/2025
Hi *****,
Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon.
24/7 Chat: *******************************************
24/7 Email: ********************************************************
Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
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