Reviews

Review Details

• Review fromSandra Z

  Date: 07/09/2023

  5 stars
  Wow - never thought it would be as easy as this

  GovPlus

  Date: 07/10/2023

  Hi ******,

  We're so happy to hear that your experience with GOV+ was a positive one! Our team is always hard at work to make our service more user-friendly and efficient, so it's great to know that we met your expectations. We know that dealing with government services can sometimes be a bit overwhelming, which is why we always strive to make the experience as hassle-free as possible. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. We'll continue to work hard to provide you with the best service possible.
  Thank you so much for your support!
  

  If you ever have any questions, additional feedback or in need of assistance, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries.
  

  You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

• Review fromGayla C

  Date: 07/09/2023

  5 stars
  Very easy and no need to look up information not complicated

  GovPlus

  Date: 07/10/2023

  Hi *****,

  We're glad to hear that you had a positive experience with GOV+! Our team is constantly working to make our service more user-friendly and efficient, so we're thrilled to hear that we met your expectations. We understand that navigating government services can be overwhelming, which is why we strive to offer a hassle-free experience. We encourage you to explore our other features and rest assured that we're always striving to enhance your experience. Please Don't hesitate to reach out directly to us if you have any further suggestions to improve our service. Thank you for your support! 
  

  Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  

• Review fromSaroj P

  Date: 07/09/2023

  5 stars
  Very simple and helpful application . I would absolutely. Recommend my family and friends.

  GovPlus

  Date: 07/10/2023

  Hi *****,

  Thank you for the 5-star review! We're thrilled to hear that you're happy with our service and would recommend it! Our team is always working hard to provide a user-friendly and easy experience, so it's great to know that we met your expectations. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. We'd love for you to check out some of our other amazing features and see what else we have to offer. We're constantly striving to improve our service so if you have any suggestions or ideas, please don't hesitate to let us know. We really appreciate your support!

  Our customer service team is available 24/7 if you ever have any questions, additional feedback or in need of assistance. Please don't hesitate to reach out to our support team directly. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  
  
  
  
  

• Review fromDeborah F

  Date: 07/09/2023

  5 stars
  The process was easy to follow with clear instructions. I appreciated this very much.

  GovPlus

  Date: 07/10/2023

  Hi *******,

  It's amazing to hear that your experience with GOV+ was positive! We are dedicated to making our service as user-friendly and efficient as possible, so we are thrilled to hear that we achieved our goal with you. We understand that government services can be overwhelming, which is why we are pleased to have provided you with a hassle-free experience. Your support is greatly appreciated! We encourage you to explore our other features and rest assured that we're always striving to enhance your experience. Don't hesitate to reach out to us directly if you have any further suggestions to improve our service.

  Of if you ever have any questions, additional feedback or in need of assistance, our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:

  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

• Review fromAurora A

  Date: 07/09/2023

  5 stars
  Very user friendly and glad that these tools are offered for everyone

  GovPlus

  Date: 07/10/2023

  Hi ******,

  We're delighted to hear that your experience with GOV+ was a positive one! Our goal is to continuously improve our service to make it more user-friendly and efficient, so your feedback is truly appreciated. We understand that tackling government services can be a daunting task, and we're glad that we could provide you with a hassle-free experience. Thank you for your support! Please feel free to check out our other features and don't hesitate to let us know if there's anything else we can do to enhance your experience.
  
  Or if you ever have any questions, additional feedback or in need of assistance, don't hesitate to reach out to our support team directly. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

• Review fromTibor S

  Date: 07/08/2023

  1 star
  ALWAYS CHECK THE **** BEFORE YOU give out your CC number! Got sucked in by this agency not realizing that the search engine put them on top, probably the company is paying a hefty fee for advertizing... anyways.. AS LONG as they are not listed by or not suporting BBB, I don't feel comfortable using their services..sadly I filed a TSA pre check renewal with them, gave them a credit card BUT only at the end catching the info that the GOVERNMENT will charge extra for the application fee... By then it was late..anyways I am in contact with my AMEX to stop payment as until this company is not abiding by general rules of conducting business in the *** and be part of BBB BBB, I have to decline using their service, ragardles how helpful may it be for some other citizens who are willing to pay exuberant PREPARATION and HANDLING fee for government issued forms and documents that we as citizens have access via legitimate .gov agencise like tsa.dhs.gov for reasonable fees.

  GovPlus

  Date: 07/11/2023

  Hello *****,
  
  Thank you for contacting GOV+ via BBB. Please note that while we appreciate your reaching out to us here, this channel is not an official GOV+ support channel. For assistance, going forward, please visit ******************************************* or contact us at ******************************** again to reach one of our knowledgeable and dedicated customer support representatives. We would like to assure you that we are committed to addressing and resolving all of your concerns through our official GOV+ support channels. 
  
  Thank you for bringing to our attention your concerns about our company's accreditation with the BBB. We are actively working towards obtaining accreditation with the Better Business Bureau and we are in direct communication with them. Nonetheless, we want to stress that not being accredited does not imply that our company or business is not operating within the legal framework. 
  
  We are a legitimate private company fully registered under state and local laws. We are committed to upholding our legal and ethical obligations and will continue to strive for excellence in serving our customers. We are proud to have assisted thousands of verified customers with form completion and other related services, with the vast majority expressing their satisfaction, despite the lack of BBB accreditation. We firmly believe that our customers' satisfaction speaks to the quality of our services. We encourage you to visit our website and check out the Reviews tab on the homepage or simply click on this link ****************************************. Please note that while BBB is a popular means of public reviews, there are other companies that provide similar services that *** not be as well-known. It is important to understand that BBB accreditation requires meeting certain requirements and paying a fee, so it is not a free accreditation. We take pride in our business and services and make a point to actively manage all reviews and complaints, whether positive or negative. It is worth noting that complaints are inherently negative, while reviews can be either positive or negative, which *** create a slight bias. However, we acknowledge this and have no control over how BBB organizes and runs their complaint system. Rest assured that we are in constant communication with BBB and every customer who reaches out to us. We are committed to ensuring that every matter is resolved to the best of our ability and that no customer goes unheard.
  
  Additionally, it's worth noting that if you reference other customers who've lodged complaints with the BBB, it's important to recognize that the BBB is designed to receive complaints and mediate and doesn't have an equivalent system for submitting appreciation or positive reviews. Positive and negative reviews aren't evaluated in the same manner, and we're proud to showcase a significantly high review rating as well as genuine customer testimonials. Out of the 222 reviews received in the last three years of servicing hundreds, even thousands of customers, a mere fraction of them were complaints. We acknowledge that reviews can be helpful, but they *** not always provide the full picture. There is always the possibility that a customer *** exaggerate certain details in their review or complaints in the hopes of receiving some form of compensation. Before referencing BBB complaints or negative reviews, we recommend taking the time to read all available sources of reviews in order to gain a more complete understanding of the company, rather than solely focusing on complaints that align with preconceived biases. 
  
  As you are already familiar with the distinction between websites with a .com domain for commercial purposes and .gov for government, we would like to highlight the proactive measures we took to prevent any potential misconceptions of government affiliation. These measures are outlined below. Despite the notices and disclaimers that are present throughout the website, it seems that they are being disregarded and although it was no fault of ours, we are still held accountable for the lack of reading and comprehension by some customers.
  
   Our website homepage, www.govplus.com, clearly and boldly states close to the top that we are "Not the government, just a helpful private company.
  This disclaimer at the bottom of our website and the exact disclaimer in the terms and conditions is as follows:
  
  GovPlus is a private online software technology company not affiliated with or endorsed by any government or state agency. We do not charge for any forms, however, we charge for the use of our software in assisting you with completing the form. We are not a financial, accounting, or law firm and do not provide legal or financial advice."
  
  We have made sure that our customers are fully aware of the aforementioned disclaimer in our terms & conditions. Please note that acknowledgement of these terms is required prior to processing any payments. Our Terms & Conditions also clearly state that "You *** request a refund at any time. However, no refund can be issued if an application has been completed or processed." This policy is in place to discourage individuals from taking advantage of the refund policy to receive free services. It's essential to act with integrity by paying for the services received instead of using them up and then asking for a refund. Please note that appointment selections provided  are considered rendered services.
  
  Our company is called GOVPLUS because we offer services and features that go beyond what the government currently provides. As each agency is regulated by a different department of the government, government services are not consolidated on a single state or federal website. This creates a significant inconvenience that we address by allowing the management of various applications in one comprehensive platform. Our streamlined process eliminates the need to visit multiple websites, create numerous login credentials, and obtain each form or application individually. With GOVPLUS, customers can manage our current and future offerings for government applications in one place with ease and efficiency.
  
  We appreciate your recognition of how our services can assist many individuals. However, we want to emphasize that our services are voluntary and there is no obligation to utilize them. Ultimately, it is up to the customer to decide whether or not they would like to use our services. We kindly ask that you avoid unintentionally dismissing the experiences of others who *** require assistance with their application, simply because they are willing to pay for the convenience. It is already apparent that you do not see the value or the convenience of the services we offer, and we respect your opinion.
  
  While there is a service fee, it is reasonable as well. It covers not only the cost of our software, but also our exceptional customer service. Our team is always available to assist with pre-enrollment, customized booking or rescheduling of TSA appointments for new applicants, customized packets for selected applications, and providing access to our online platform. Our streamlined process eliminates the need to visit multiple websites, create numerous login credentials, and obtain each form or application individually. By enrolling in GOV+, customers can now file for multiple government products all at once in just a few clicks. Additionally, our customers are able to easily manage and track all their government applications in one centralized location.
   
  At GOV+, we strive to make the process easy and efficient for not only our customers, but also for government agencies. In fact, many agents at various government agencies have told us they value the high quality of applications submitted through our platform, which results in fewer application backlogs and faster processing times. By choosing GOV+, our customers are contributing to the improvement of government resources, speeding up US application processing times, and the reduction of taxpayer costs. GOV+ services offer unparalleled convenience.
  
  While we regret that you do not see the value of our services, we highly prioritize customer satisfaction. Therefore, we have processed a full refund of $97 to your charged account. We have records of your call into our company and have verbally confirmed acknowledgment of your full refund. In addition, an email containing the refund confirmation details has been sent to you. Please acknowledge receipt of the email. Please note that bank processing times *** vary, kindly allow 1-3 business days for the refund to be posted. Also, please note that in order to process the refund, we had to cancel your application. You *** restart your application with TSA at your earliest convenience. We are confident that we have addressed all of your concerns and resolved the matter by processing a refund. We consider this matter closed. We value your feedback and would be grateful to hear any further comments you *** have. Please do not hesitate to share your thoughts with us privately. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromGREGORY K

  Date: 07/08/2023

  5 stars
  THIS WAS A VERY EASY PROCESS, MADE EVERY STEP EASY TO UNDERSTAND.

  GovPlus

  Date: 07/10/2023

  Hi *******,

  We're delighted to hear that you had a positive experience with GOV+! We're constantly working to make our service as user-friendly and efficient as possible, so it's great to know we were successful in delivering that for you. We recognize that government services can be overwhelming, so we're happy that we could provide you with a hassle-free experience. Thank you again for your support! 
  
  If you ever have any questions, additional feedback or in need of assistance, please don't hesitate to reach out to our support team. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  
  
  

• Review fromAnn B

  Date: 07/08/2023

  5 stars
  Steps were clear and quickly done. The texting before I began the application was helpful as well.

  GovPlus

  Date: 07/10/2023

  Hi ***,

  Thank you so much for taking the time to leave a positive review! We're thrilled to hear that you found our service helpful and easy to use. We designed GOV+ to be user-friendly, efficient and secure so you can perform your government services with ease and confidence. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience. 
  

  If you ever have any questions, additional feedback or in need of assistance, don't hesitate to reach out to our support team again. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  

• Review fromClarence M

  Date: 07/08/2023

  5 stars
  The process was short and quick. Straight to the point.

  GovPlus

  Date: 07/10/2023

  Hi ********,

  Thank you for taking the time to leave a positive review of GOV+! We are thrilled to hear that you found our service helpful and easy to use. Our goal is to make government services more accessible and efficient for everyone. With our patented autofill technology, you never have to fill out tedious information twice, saving you time and effort. We also offer real-time tracking and updates: You can check the status of your applications on your dashboard. Simply log in to your account (*************************************************) and select My Applications to track your current submission. We also recommend checking your email regularly for notices and updates regarding your application. We also invite you to take a look at our other features and kindly inform us of any additional ways we can enhance your experience.

  Or if you ever have any questions, additional feedback or in need of assistance, please don't hesitate to reach out to our support team directly. Again, our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  
  
  
  
  
  
  
  
  

• Review fromAbel C

  Date: 07/08/2023

  4 stars
  You guys were gentle on me, now lets see how soon I get the passport , then you can get a true assessment %^}

  GovPlus

  Date: 07/10/2023

  Hi ****,

  
  

  Thank you for taking the time to write a positive review! We're thrilled to hear that you found our service helpful and easy to use. At GOV+, we prioritize user-friendliness and efficiency, so that you can perform government services with ease. Please note that the processing time for government applications can vary, depending on how soon a facility processes applications and how many applications are being processed. You can check the status of your applications on your dashboard. Simply log in to your account (*************************************************) and select My Applications to track your current submission. We also recommend checking your email regularly for notices and updates regarding your application. Please feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  
  

  If you ever have any questions, additional feedback or in need of assistance, don't hesitate to reach out to our support team directly. Our customer service team is available 24/7 to assist you with any inquiries. You can reach us through the following:
  
  
  
  24/7 Chat: *******************************************
  
  24/7 Email: ********************************
  
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  
  **********************