Reviews

Review Details

• Review fromBillie W

  Date: 07/20/2023

  5 stars
  Simple and easy to complete and I will recommend it to friends.

  GovPlus

  Date: 07/24/2023

  Hi ******

  It's great to hear that you had a positive experience with GOV+. We're constantly updating our platform to provide you with the best service possible.
  

  If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+

• Review fromTrevor S

  Date: 07/20/2023

  1 star
  They make it seem like youre paying for tsa precheck but really youre giving them $97 for absolutely nothing. Even the appointment scheduler service which I would happily and easily do on my own did not work. They didnt even have me marked down as having an appointment.

  GovPlus

  Date: 07/25/2023

  Hello ******
  
  Thank you for reaching out to GOV+ via BBB. We sincerely appreciate your contact, although we would like to clarify that this communication channel is not an official GOV+ support channel. In order to receive prompt, confidential and accurate assistance again, we kindly request you to visit our official support page at ******************************************* or contact us again directly at ********************************* Our dedicated and knowledgeable customer support representatives will be pleased to assist you. As of July 23, your account has been refunded in full. 
  
  We attempted to contact you by phone at 12:03 PM EST on July 23rd in order to address your concerns through verbal communication. However, it appears that our attempt might have coincided with an inconvenient time for you. Consequently, we left a voice message to ensure that you are informed about our intentions to address your concerns effectively.
  
  We highly encourage our valued customers to utilize the dedicated GOV+ support channels when they have concerns or inquiries. Had you chosen to reach out to us through these official channels, we would have gladly assisted you and provided the necessary information without the need for a public review. Utilizing the designated support channels ensures a direct and efficient resolution, sparing you the inconvenience of public disclosures and potential misunderstandings. We remain committed to offering exceptional customer service and ensuring that all inquiries are addressed in a confidential and respectful manner.
  
  On June 12th, you submitted an application for *** PreCheck with our company. On June 14th, we sent you an email informing you of the nearest location for your appointment and the earliest available appointment dates and times. We understand that you were distressed about the appointment choices provided by the *** agency, which became unavailable soon after you selected them. Please note that we facilitate the booking process but cannot control the availability of the *** agency. You were asked to provide your preferred *************, and you complied. We were able to secure an appointment on a weekday after 4 PM, as you had expressly requested. Therefore, we successfully met your needs. Here are the details for your previously acknowledged personalized appointment:
  
  Date and Time: 06/24/2023 @ 4:30 PM
  Location: XXXXXX 
                 Pacific Beach ** 9xxxx-xxxx
                 UE ID: UZZY-xxxxxx
  
  We were also able to book the appointment effectively for:
  
  Date and Time: 07/20/2023 @ 4:50 PM
  Location: xxxx
                 ********, ** 9xxxx-xxxx
                 UE ID: UZZY-xxxxxx
  
  Regarding your statement that the multiple automated schedule selections sent to you did not work, we must clarify that this information is inaccurate. It is important to understand that due to the high volume of applicants, appointment schedules are limited and operate on a first-come-first-served basis. As such, we do not have direct control over the availability of specific appointments. However, what we can control is helping you book the appointment, as we were able to successfully do. It  is crucial to acknowledge that our team diligently strives to accommodate our customers' preferences to the best of our ability. We are committed to assisting in finding a suitable time slot for their *** PreCheck enrollment. That is why customized bookings are offered to the customers who contact us directly.
  
  On not one, but two separate occasions, we provided the appointment details to you. The first instance occurred through a chat interaction, which you explicitly confirmed. The second instance involved an email communication, also acknowledged and confirmed. Any claim suggesting that we were not able to mark you down as having an appointment" is also not accurate. We made every effort to ensure proper communication and confirmation of the appointments selected.
  
  We would like to take this opportunity to address the matter of the $97 software fee. We understand that there might have been a misinterpretation on your end regarding the purpose of this fee. Allow us to clarify that the $97 software fee is associated with the utilization of our privately-owned proprietary software, which serves as a fundamental tool for processing applications efficiently. Moreover, it grants users access to a personalized dashboard through which they can submit other relevant forms that we currently offer. In your specific case, the software also allowed you the convenience of selecting an appointment according to your preferences independently. 
  
  It is also essential to understand that our services and offerings extend beyond *** PreCheck applications. We also offer extensive features free of charge such as  customer service assistance with pre-enrollment, customized booking or rescheduling *** appointments for new applicants. One of our notable and distinctive features - our patented autofill technology, enables the seamless completion of government forms with a single click. This technology serves as the cornerstone of our platform, setting us apart from competitors and government sites alike. We provide an array of additional services that vary by specific form being submitted but an overview is as follows: including but not limited to real-time tracking and updates, online payment capabilities, expert application review, personalized application packets, and 24/7 live customer support accessible within seconds through chat, phone, and emailall within a centralized platform. Our consolidation and streamlined process eliminates the need to visit multiple websites, create numerous login credentials, and obtain each form or application individually. It is important to highlight that these features are currently not provided by the government. 
  
  We understand, based on your complaint, that you do not see the value in our company's software, specifically for the *** product. However, we currently offer five other products, and this is expanding every month. In addition, we respect your opinion of dissatisfaction. However, please know that our company's NPS score is ****, far above the current industry standard for a software company, as measured by Qualtrics XM Institute. 
  
  The industry standard, as per Qualtrics XM Institute, for a software company is 19.5. Full independent public industry standards are reported here: *************************************************************************************************************************************************************. Please know that our customer satisfaction score is measured by an independent company and reported to us.
  
  Lastly, our services are entirely voluntary, and there is no obligation for customers to utilize them. A great number of our customers seek assistance with their application process by opting for our services, even if it involves paying for added convenience. We acknowledge that you may not personally perceive the value or convenience of the services we offer, and we genuinely respect your opinion. In line with our commitment to customer satisfaction, we have refunded the $97 charge as of July 23rd and a refund confirmation email has been sent as well. Kindly acknowledge the receipt. Please allow 1-3 business days for the refund to be posted to your account, as bank processing times may vary. 
  
  We believe that we have addressed your concerns and refunded your payment, therefore, we consider this matter closed. If you would like to provide additional feedback privately, we would be happy to hear from you. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Best regards,
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromMichael B

  Date: 07/20/2023

  5 stars
  Easiest application ever! Thank you TSA Easier than getting a drivers license!

  GovPlus

  Date: 07/24/2023

  Hi *******

  We're delighted to know that you had a positive experience with GOV+. We're constantly updating our platform to provide you with the best service possible.
  

  If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+

• Review fromLeonel V

  Date: 07/20/2023

  5 stars
  This came to me as a complete surprise, as I am old fashioned, I am speechless; thank for your existence,Sincerely yours, **************

  GovPlus

  Date: 07/24/2023

  Dear ******,

  We are grateful that you took the time to leave us review. We understand that government services can be overwhelming, so we're glad we could offer a hassle-free experience. GOV+'s consolidation and streamlined process eliminates the need to visit multiple websites, create numerous login credentials, and obtain each form or application individually, so you can perform your government services with ease.
  
  A gentle reminder to regularly check your email for prompts and notifications or log in to your dashboard to check the status of your application. Also, feel free to explore our other features and let us know if there's anything else we can do to enhance your experience. Our customer service team is available 24/7.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  

• Review fromLoida B

  Date: 07/20/2023

  5 stars
  Very user friendly site. Application process is a breeze. Very convenient access through FB.

  GovPlus

  Date: 07/24/2023

  Hi *****

  Thank you for the amazing review. We are delighted to know that you are satisfied with our service. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease.  Feel free to explore other features of our website www.govplus.com, and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromNorine S

  Date: 07/20/2023

  5 stars
  This was so easy tried once before and I had 3-4 papers to fill out so I dropped it.

  GovPlus

  Date: 07/24/2023

  Hi ******

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and found the application easy. Our goal is to make government services more accessible and user-friendly. We understand that *************************** services can be overwhelming, so we're glad we could offer a hassle-free experience. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

   

• Review fromNancy G

  Date: 07/20/2023

  5 stars
  Results are still being processed however the pre process application was easy and clear to use!

  GovPlus

  Date: 07/24/2023

  Hi *****

  It's great to know that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or for additional feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromSuzanne M

  Date: 07/20/2023

  5 stars
  This was a very Quick and easy application form to fill out

  GovPlus

  Date: 07/24/2023

  Hi *******

  It's great to know that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible.
  
  If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromSherry W

  Date: 07/20/2023

  5 stars
  Quick and painless process. Will pass this info on to friends.

  GovPlus

  Date: 07/24/2023

  Hi ******

  Thank you for the 5-star review! We are delighted to know that you are satisfied with our service and would recommend it to your friends. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions or additional feedback, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromAmber H

  Date: 07/20/2023

  5 stars
  Easy to complete the application that makes air travel so much easier

  GovPlus

  Date: 07/24/2023

  Hi *****

  Thank you for your positive review of GOV+! If you ever have any questions or additional feedback regarding your application or our services, please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+