Reviews

Review Details

• Review fromWilliam S

  Date: 07/23/2023

  5 stars
  Easy process to renew. Glad you reminded me to do this.

  GovPlus

  Date: 07/24/2023

  Hi *******

  It's great to hear that you had a positive experience with GOV+. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromTammy H

  Date: 07/23/2023

  5 stars
  Applying for TSA Pre?? was quick and easy. Gov + is a great opportunity to ensure important governmental document deadlines aren't missed. Application process is very easy step-by-step process.

  GovPlus

  Date: 07/24/2023

  Hi *****

  We are truly grateful for your kind words. We are also thrilled to know that you are satisfied with our service and found the application easy to use. Our goal is to make government services more accessible and user-friendly. We understand that *************************** services can be overwhelming, so we're glad we could offer a hassle-free experience. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromMichael P

  Date: 07/23/2023

  5 stars
  This really makes travel faster and more fun. Thanks TSA!

  GovPlus

  Date: 07/24/2023

  Hi *******

  Thank you so much for the 5-star review! We are thrilled to know that you are satisfied with using our service. We really appreciate your feedback.

  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromJulee F

  Date: 07/22/2023

  5 stars
  This was just too easy. I will believe it when I see it you guys have done a great job five stars for me boys and girls.

  GovPlus

  Date: 07/24/2023

  Hi *****

  We are so grateful for your 5-star review! We are thrilled to know that you are satisfied with our service and found the applications easy. Our goal is to make government services more accessible and user-friendly. We understand that *************************** services can be overwhelming, so we're glad we could offer a hassle-free experience. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromjorge m

  Date: 07/22/2023

  5 stars
  Quick and easy and easy to understand and helpful filling out applications

  GovPlus

  Date: 07/24/2023

  Hi *****

  Thank you for the 5-star review! We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're delighted to know that you found our service helpful and easy to use. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromKimberly P

  Date: 07/22/2023

  1 star
  Dont use this site it charges you a fee to get your TSA appointment which you still have to pay their fee as well. Dont use this site its a scam I want a refund

  GovPlus

  Date: 07/25/2023

  Hello ********
  
  Thank you for reaching out to GOV+ via BBB. We sincerely appreciate your contact, although we would like to clarify that this communication channel is not an official GOV+ support channel. In order to receive prompt, confidential and accurate assistance, we kindly request you to visit our official support page at ******************************************* or contact us directly at ********************************. Our dedicated and knowledgeable customer support representatives will be pleased to assist you. As of July 24, your account has been refunded in full. 
  
  We kindly request that you approach the use of the term "scam" with caution and take the time to understand our services fully. GovPlus is a legitimate private entity, fully registered under state and local laws. Our primary goal is to offer a wide range of form processing services to our valued customers. As a company, we have named ourselves GOVPLUS to reflect our commitment to providing additional features and services beyond what is currently available through government websites.

  While it is possible that a thorough review of our website *** not have been conducted, it is important to acknowledge that the notice concerning the exclusion of government fees is displayed on our homepage. Furthermore, we exercise due diligence in prominently presenting the aforementioned disclaimer on our payment page, explicitly stating, "Government fees are not included." This clearly visible disclaimer, distinguished by its bold lettering, is positioned directly below the designated payment amount, ensuring explicit visibility prior to the input of any credit card information.
  
  We understand that you might have misinterpreted that the $97 software fee that we charge  was for us to just set up an appointment for your *** PreCheck application. This assumption is not accurate. This $97 software fee is for the use of our privately-owned proprietary software that we use to process applications, and along with it, one can  have access to their dashboard to submit any other form that we currently offer. It is essential to understand that our services and offerings extend beyond *** PreCheck applications.
  
  We also offer extensive features free of charge such as  customer service assistance with pre-enrollment, customized booking or rescheduling *** appointments for new applicants. One of our notable and distinctive features - our patented autofill technology, enables the seamless completion of government forms with a single click. This technology serves as the cornerstone of our platform, setting us apart from competitors and government sites alike. We provide an array of additional services that vary buy specific form being submitted but an overview is as follows: including but not limited to real-time tracking and updates, online payment capabilities, expert application review, personalized application packets, and 24/7 live customer support accessible within seconds through chat, phone, and emailall within a centralized platform. Our consolidation and streamlined process eliminates the need to visit multiple websites, create numerous login credentials, and obtain each form or application individually. It is important to highlight that these features are currently not provided by the government.
  
  We highly encourage our valued customers to utilize the dedicated GOV+ support channels when they have concerns or inquiries. Had you chosen to reach out to us through these official channels, we would have gladly assisted you and provided the necessary information without the need for a public review or name calling. Utilizing the designated support channels ensures a direct and efficient resolution, sparing you the inconvenience of public disclosures and potential misunderstandings. We remain committed to offering exceptional customer service and ensuring that all inquiries are addressed in a confidential and respectful manner.
  
  We understand, based on your complaint, that you do not see the value in our company's software, specifically for the *** product. However, we currently offer five other products, and this is expanding every month. In addition, we respect your opinion of dissatisfaction. However, please know that our company's NPS score is ****, far above the current industry standard for a software company, as measured by Qualtrics XM Institute. 
  
  The industry standard, as per Qualtrics XM Institute, for a software company is ****. Full independent public industry standards are reported here: *************************************************************************************************************************************************************. Please know that our customer satisfaction score is measured by an independent company and reported to us.
  
  We also acknowledge that you *** not personally perceive the value or convenience of the services we offer, and we genuinely respect your opinion. In line with our commitment to  customer satisfaction, as of July 24th, we have already refunded the $97 software fee to your charged account and an email confirmation has been sent as well. Bank processing times *** vary, so kindly allow 1-3 business days for your bank to process the refund on their end. We are confident that we have addressed all of your concerns and resolved the matter by processing your request. We consider this matter closed. 
  
  We value your feedback and would be grateful to hear any further comments you *** have. Please do not hesitate to share your thoughts with us privately. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  

  
  

• Review fromDrew H

  Date: 07/22/2023

  5 stars
  The initial process has been very simple and quick! I will leave a more comprehensive review upon receipt of my renewed passport.

  GovPlus

  Date: 07/24/2023

  Hi ****

  We're so glad to hear that you had a positive experience with GOV+! We take customer feedback seriously, and we continuously strive to enhance our platform and services to meet your needs better. Your encouragement fuels our team's dedication to providing you with the best service possible. Please feel free to explore all the features we have to offer, and should you have any further suggestions or inquiries, don't hesitate to reach out. 

  Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************
  
  

• Review fromShirleyann S

  Date: 07/22/2023

  5 stars
  I love the app gov plus it was so easy to use and it saves lots of time

  GovPlus

  Date: 07/24/2023

  Hi **********

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and found the service easy. Our goal is to make government services more accessible and user-friendly. We understand that *************************** services can be overwhelming, so we're glad we could offer a hassle-free experience. We're constantly updating our platform to provide you with the best service possible. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through *************************************************************** Specialist
  **********************

• Review fromGerardo S

  Date: 07/22/2023

  5 stars
  Extremely easy and quick experience. I will recommend Gov+ to everyone!

  GovPlus

  Date: 07/24/2023

  Hi *******

  It's great to hear that you had a positive experience with GOV+. Thank you for the 5-star review! We are thrilled to know that you are satisfied with our service and would recommend it to others. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. Feel free to explore our other features and let us know if there's anything else we can do to improve your experience.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+

• Review fromRebecca N

  Date: 07/22/2023

  5 stars
  So easy using Gov+!!!!! Excited to find this service for all my Government documents!

  GovPlus

  Date: 07/24/2023

  Hi *******

  Thank you for taking time to leave a 5-star review! We are thrilled to know that you are satisfied with our service and are excited to check out other features. We designed GOV+ to be user-friendly and efficient so you can perform your government services with ease. We're constantly updating our platform to provide you with the best service possible.
  
  If you ever have any questions regarding your application or our services, or just for additional feedback , please don't hesitate to reach out to our support team directly. Our customer service team is available to assist you with any inquiries. You can reach us through the following:
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  
  Sincerely, 
  
  April
  Customer Service Specialist
  GOV+