Reviews

Review Details

• Review fromKelly C

  Date: 03/05/2025

  4 stars
  Like the online but a lil glitchy but hopefully it will go through

  GovPlus

  Date: 03/10/2025

  Hi *****,
  
  Here at GOV+ we value your positive feedback. Thank you for your comments as it gives us valuable insight on the services we provide. If you need anything further or have feedback, please let us know. Keep an eye on your email for any updates about your application!
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Regards,
  
  Jules
  Customer Service Specialist
  GOV+>

• Review fromDonna I

  Date: 03/05/2025

  5 stars
  So far so good! I would liketocomoete the trstimontial when I finish the process. I started it months ago but you didn't accept my passport photo. I waited for more gray hair and I'm her today looking forward to finishing the process.

  GovPlus

  Date: 03/10/2025

  Hi *****,

  Thank you so much for the 5-star review! Your feedback is greatly appreciated and we look forward to serving you again in the future. Our customer service team is available 24/7 to assist you with any inquiries.

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromDenis T

  Date: 03/04/2025

  1 star
  At the very least the Government Plus site is misleading. Notwithstanding the title, this is not a government organization. I was skeptical at first and should never have pursued the application for the passport. After the fact, I discovered that all I was paying for was their software. Perhaps it is in the fine print? I never completed the application. I checked with the credit card company the following day and much to my surprise the government plus fee for the application was already charged. I am in the process of disputing that charge. I attempted to contact Government Plus a number of times and it is almost as if they don't exist. There is never a person available to answer calls. Additionally, when I replied with negative comments to Government Plus' emails that I complete the application they continued to hound me. What's the deal! I would give the Government Plus site a negative rating, if it were possible. Do yourself a favor and go directly to a government website that ends with .gov and save yourself a lot of frustration, time and money.

  GovPlus

  Date: 03/17/2025

  Dear *****, 
  
  Wed like to clarify a few important points to address your concerns directly.
  
  First, GOV+ is not a government agency, nor have we ever claimed to be. Yes, GOV is part of our namebut thats because our mission is to assist customers in filing and completing *************************** applications more efficiently. On our homepage, it clearly states: "NOT THE GOVERNMENT, JUST A HELPFUL PRIVATE COMPANY. It wasnt hidden in fine printits right there for anyone to see.
  
  Our platform consolidates multiple government-related applications, eliminating the need to create multiple credentials or visit multiple websites when applying for government documents. To be clear, GOV+ is a private company, authorized by the ******************* through our subsidiary ********************* and an ***-certified e-filer. This means we meet strict security and integrity standards set by both the *** and the **************************** not every service provider can claim. We operate fully within applicable regulations and provide clear disclaimers and visible terms of service to ensure our customers understand exactly who we are and what we offer.
  
  The PLUS in GOV+ reflects the added value we provide beyond basic government services. We offer features like Identity and Document Protection, automatic renewals for time-limited documents, and dedicated supportservices designed to make the process more convenient and secure for our customers. While we are not affiliated with any government agency, we take pride in offering services tailored to those who appreciate convenience and reliable support.
  
  Regarding the $67 chargeyou were never misled. Before the payment was processed, you were required to:
  
  - Manually enter your payment information.
  - Click Agree to the Terms and Conditions.
  - Actively click Submit.
  

  Directly below the total amount, there is a clearly visible disclaimer stating: GOVERNMENT FEES ARE NOT INCLUDED. This is intentionally highlighted to ensure full transparency before proceeding.
  
  As for the mandatory government fee, customers are notified to settle this so the application can undergo review. Your application remained under the photo requirement stage when it was canceled, so no government fee was ever processedthere was nothing to dispute.
  
  Your $67 was fully refunded on March 8th. We aim to serve and retain customers who value and understand the benefits of our services. Thank you for your feedback.
  
  
  
  
  
  

• Review fromNADYA R

  Date: 03/04/2025

  5 stars
  Getting a replacement ss card was easy. I would recommend this to a friend. The only hard part was signing with the mouse!

  GovPlus

  Date: 03/05/2025

  Hi Nadya,

  Thank you for the 5-star review! We are thrilled to hear that you are satisfied with our service and would recommend it. Your review made our day, and the whole team is working very hard to keep our customers happy. We can only do it thanks to customers like you. Thank you so much again, and we hope to serve you again soon. Also, please check your email regularly in case we send you updates regarding your application. 

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromGabriel M

  Date: 03/04/2025

  4 stars
  I am satisfied with the application for my passport. It was convenient to do it online.

  GovPlus

  Date: 03/10/2025

  Hi *******,

  Were so grateful for your positive feedback! Its great to hear you had a smooth experience with GOV+. We strive to make government filing as stress-free as possible. If you have any suggestions for improvement or need assistance, were always here to help. Be sure to check your email for any important updates!

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromEdie D

  Date: 03/04/2025

  1 star
  I urgently needed a U.S. Passport Renewed. Feb. 4th, 2025, I filled out all the forms online with Gov+Plus for a passport in 2.5 weeks or less. After a few days I received paper copies of documents shipped two-day freight with **** without expeditated service but I was charged ***** for ***** Twice) that very day, I prepared the paper documents, pictures , expired passport that I paid for at CVS (approx. $17.00), turned in my expired passport, paid extra to have the documents audited for correctness, ***** that day. Still to this day I do not have a passport, nor information of tracking information for the passport, nor where the document is other than it's with the Government and I should have it on or before March 4, 2025. I do not have it, The Department of State, doesn't have it. I've paid over $500 for nothing. BBB, suggestions on how to move forward. I have lots of communication trying to get information from this company.

• Review fromAmanda W

  Date: 03/04/2025

  5 stars
  Renewing my birth certificate online makes things easier and its simple and it saves a lot of time thank u so much for ur time

  GovPlus

  Date: 03/05/2025

  Hi ******,

  Thank you for your thoughtful review! Were delighted that you found GOV+ straightforward and helpful. Making government filing stress-free is our top priority. Explore our other tools whenever you need, and feel free to contact us if you have questions. Dont forget to monitor your email for any updates on your application.

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromJoseph P

  Date: 03/04/2025

  5 stars
  Easy and quick processes. Now lets see if it works

  GovPlus

  Date: 03/05/2025

  Hi ******,

  Thank you for your kind words! Were thrilled you found GOV+ helpful and easy to use. Making government applications hassle-free is at the core of what we do, and your feedback motivates us to keep improving.
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************
  

• Review fromSusan V

  Date: 03/02/2025

  5 stars
  This will make going through security so much easier. I do fly at least 2 round trips a year.

  GovPlus

  Date: 03/04/2025

  Hi *****,

  
  

  Thank you for your wonderful feedback! Were thrilled to know that our service met your expectations and made the process easier for you. GOV+ is all about providing an efficient and stress-free experience. Please keep an eye on your email for updates on your application, and let us know if theres anything else we can assist you with.

  
  

  24/7 Chat: *******************************************
  
  24/7 Email: ********************************************************
  
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  
  **********************

• Review fromLinda M

  Date: 03/02/2025

  4 stars
  I am very satisfied with the ease of this application to renew my passport.Thank you.

  GovPlus

  Date: 03/04/2025

  Hi *****,

  Thank you for your kind words! Were so glad to hear you had a positive experience with GOV+. Our goal is to make government filing as simple and efficient as possible, so its great to know weve met that standard for you. Feel free to explore our other features, and dont hesitate to reach out if theres anything we can do to further enhance your experience. Keep an eye on your email for any updates regarding your application!

  24/7 Chat: *******************************************
  24/7 Email: ********************************************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST ******************************************************** Specialist
  **********************