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Legal Document Help

GovPlus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

4.58

Average of 2,639 Customer Reviews

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Review Details

  • Annette H

    Date: 10/04/2023

    If this is for real and my TSA is renewed I will be very happy. How do I update Global Entry?

  • Charlotte E

    Date: 10/04/2023

    GOV+ is easy peasy! I'm going to recommend it to friends and family right now.

  • Paul O

    Date: 10/04/2023

    This renewal application was very direct with simple questions - to process was very easy

  • Anna V

    Date: 10/04/2023

    Gov + was very quick and easy to use I recommend to everyone

  • Michael W

    Date: 10/04/2023

    So easy to use, absolutely awesome for this 72 year old man.

  • Ronald B

    Date: 10/04/2023

    This process is way easier than going to a local brick and mortar. So convenient!!!!

  • John C

    Date: 10/04/2023

    Site bugged before the info could be completed if I could receive a refund that'd be great rather scary with such info out you never know

    GovPlus

    Date: 10/06/2023

    Hello ****, 

    We highly recommend that you use the dedicated GOV+ support channels for any questions or concerns you might have. Opting for assistance through these official channels would have allowed us to promptly address your needs, provide necessary information, explanations, or even a refund if necessary, thus potentially preventing the need for a public complaint. By using these designated support channels, you would have benefited from a direct and efficient resolution, while also maintaining confidentiality and minimizing the risk of misunderstandings or inconveniences.

    We received your feedback that you encountered a bug while completing your application and we deeply apologize for the inconvenience. Please share with us what specific error you experienced and we would also appreciate if you can send us a screenshot. We have also reported this to review the activity on your dashboard.

    We also received 2 applications for passport and we are pleased to inform you that your duplicate transaction for passport and its expedited shipping and the application for TSA have  been successfully cancelled and refunded. Refund receipts should arrive in your inbox from ******************************** soon. Usually, your bank's processing times require up to 1-3 business days for the refund to be shown on your account. Please take extra care to keep your card active until the refund amount has been credited. If your card becomes lost, stolen, or blocked, the refund cannot be processed. Additionally, for security reasons, we are unable to provide company checks.

    We value your feedback and would be grateful to hear any further comments you may have. Please do not hesitate to share your thoughts with us privately. You can reach us through the following:

    24/7 Chat: *******************************************
    24/7 Email: ********************************
    Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun

    Best regards, 

    April
    Customer Service Specialist
    **********************

  • Chester R

    Date: 10/04/2023

    This way of taking care of one's passport business is painless and allow on to do all that is necessary for airport personnel to do their jobs affectively.

  • Donna V

    Date: 10/04/2023

    Quick and easy. The longest part was taking my own photograph. Recommending to a friend as soon as I recieve my new passport. THANK YOU

  • Robert F

    Date: 10/03/2023

    Very fast with answers and easy to navigate the application process.

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