Reviews

Review Details

• Review fromBarbara S

  Date: 10/06/2023

  5 stars
  So simple and quick. Easy to use and fill out.

• Review fromCarmen L

  Date: 10/06/2023

  5 stars
  Easiest application I ever did. Recommend highly. It was a breeze. Dont hesitate.

• Review fromPatrick T. C

  Date: 10/06/2023

  5 stars
  Great website, Gov+ was very easy and simple to use. A+++

• Review fromDavid D

  Date: 10/06/2023

  5 stars
  Fast easy for making this non painful. I will tell everyone I know how nice this was. Thank u

• Review fromBrett D

  Date: 10/06/2023

  5 stars
  What a great an easy application. Can't make mistakes, so easily explained.

• Review fromJon J

  Date: 10/06/2023

  5 stars
  Great and easy to do. No more headaches at check in.

• Review fromDeborah T

  Date: 10/06/2023

  4 stars
  I think, who ever came up with this way,was thoughtful. It's convenient

• Review fromRoberta S

  Date: 10/05/2023

  1 star
  They charge and then do everything you would do and send your forms for you to file for your passport. It's need since July 5th then received my forms to send to gov on Aug 31 and still haven't gotten my passport

  GovPlus

  Date: 10/06/2023

  Hello *******, 

  Thank you for reaching out to GOV+ via BBB. We sincerely appreciate your feedback although we would like to clarify that this communication channel is not an official GOV+ support channel. We highly recommend that you use the dedicated support channels for any questions or concerns you might have. Opting for assistance through these official channels would have allowed us to promptly address your needs, provide necessary information, explanations, or even a refund if necessary. You would have also benefited from a direct and efficient resolution, while maintaining confidentiality and minimizing the risk of misunderstandings or inconveniences. 
  

  Your recent public statements, specifically the claim that 'It's need since July 5th then received my forms to send to gov on Aug 31 and still haven't gotten my passport.' necessitates a response for clarification. To provide accurate information, your application was made available for shipping on August 18th and was subsequently picked up by **** on the 24th, reaching you by August 26th. If you sent your application promptly and it arrived at the facility on August 30th, 2023, the U.S. ********** of ***** officially received your passport book application on August 31st.

  It's important to understand that the routine processing timeframe for passport applications is typically ***** weeks, and this duration does not include shipping time. Therefore, as of September, your application had just entered the processing phase.

  The review of your application with us experienced delays primarily due to the multiple instances in which you were required to submit and resubmit your passport photo. On July 5th, you initially submitted your application, and we promptly initiated the processing. Subsequently, you provided a photo that did not meet the specified qualifications, leading to our notification to you on July 7th, requesting you to upload an appropriately qualified photo into our system. Please refer to this photo instruction and requirements email sent to you for the specific qualifications for the photo.

  -The distance between your face and the camera should be 40 cm

  -The photo should be taken by another person if possible (avoid selfies)

  -Your face should be in front of the lens, with the camera positioned at eye level

  -Please keep a neutral expression and remove eyeglasses

  -Stand facing a light source with a white background

  -Wear appropriate attire

  July 10, you then resubmitted a photo wearing glasses again. On July 17 you submitted a photo not wearing a proper attire. July 24th, a photo submitted facing sideways from the camera. 

  While we can expedite the submission of your application, the actual processing time is dependent on the government's timeline and staffing.

  Our passport application product offers a streamlined and efficient process compared to other alternatives. In your specific case, you were able to avoid a trip to the post office and the hassle of obtaining a passport size photo elsewhere, as both of these steps were completed within the comfort of your own home.

  Our personalized forms simplify the process by removing unnecessary obstacles. GOV+ takes responsibility for your application documents, ensuring accuracy and significantly reducing the likelihood of errors and rejections that could cause delays. All necessary materials, including forms, passport photo, shipping label, and a check, are delivered directly to your home or designated address, eliminating the need for additional trips to obtain the needed items (envelopes, stamps, passport pictures etc. We also help to reduce any possible issues about missing components. Literally opening your mailbox reveals everything required to move your application forward seamlessly.

  The personalized mail-in materials, along with comprehensive instructions, are curated and sent directly to you. We provided convenience with saved trips and a passport photo at your doorstep. Additionally, after completing our passport application, any future form submissions can be done with a single click.

  Not only is completing forms in a single click not humanly possible, but we also provide one location for managing multiple government forms, a feature not offered directly by the government or competitors. Our streamlined process eliminates the need to navigate various websites, create multiple login credentials, and individually access each form or application. With GOV+, customers can effortlessly file for various government products simultaneously, all within a few clicks. This consolidated approach allows our customers to efficiently manage multiple government applications in one convenient location.

  For the nominal one-time software fee, you gained the ability to fulfill all the requirements for your passport renewal without the need for a printer, checks, a separate visit for a passport photo, or a trip to your bank for payment. This fee not only facilitated the submission of your data for future applications with a single click but also provided the convenience of completing these requirements within the familiar confines of your home or office. 

  Your feedback is invaluable to us, and we're always open to hearing any further comments or thoughts you might have. If you'd like to share more feedback, please don't hesitate to contact us again privately. You can reach out using the following contact details:
  

  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 9 AM to 6 PM EST, Monday through Friday
  

  Best regards, 
  

  April
  Customer Service Specialist
  **********************
  
  
  
  

• Review fromMargaret M

  Date: 10/05/2023

  5 stars
  Extremely easy to use and using the computer is so much easier than standing in line for an hour.

• Review fromLinda R L

  Date: 10/05/2023

  5 stars
  No stress. This was quick. I recommend this service to everyone. I am home bound and this was an excellent experience