Reviews

Review Details

• Review fromDeborah T

  Date: 10/13/2023

  5 stars
  Its an excellent way to get your TSA speeding up to get on the plane

• Review fromdavid E

  Date: 10/13/2023

  5 stars
  Easy to navigate = highly recommended to renew via this website

• Review fromBarrett A

  Date: 10/13/2023

  5 stars
  Easy & Quick surprised how fast this was processed for TSA renewal

• Review fromTerry V

  Date: 10/13/2023

  5 stars
  I used gov.com to apply for my TSA Pre-check, and was very pleased with the ease of this experience.

• Review fromRose H

  Date: 10/13/2023

  5 stars
  Easy and quick to use. I am ready to travel

• Review fromNathan S

  Date: 10/12/2023

  5 stars
  Waited 46 years to get my Passport because I thought it was a complicated process. Boy was I wrong!! Took 30 minutes with GOV+. Thank You for such a easy process!!

• Review fromMladen K

  Date: 10/12/2023

  5 stars
  Quick and easy, highly recommended if you want to avoid lines.

• Review fromRobert B

  Date: 10/12/2023

  1 star
  They do not send you a renewed passport but the form filled out, a check made out to the State Department in the amount we paid already lees a certain fee and an envelope to send it all to the place that actually does renew the passport. We could have skipped this and gone to a local post office for less. Plus they charged our credit card twice and I’m still trying to get it back.
  

  GovPlus

  Date: 10/17/2023

  Hello ******, 
  
  We highly recommend our customers to take advantage of our dedicated GOV+ support channels for addressing any concerns or inquiries they may have. We acknowledge that you initially reached out to us through a chat on September 28th, and we are grateful for your engagement with our agent during that interaction. However, had you chosen to communicate your concerns to us directly on that said day, when you utilized your wife's account in a chat session, we would have been more than willing to promptly assist you, offering the necessary information, explanations, or even a refund if required. This proactive approach could have averted the need for a negative public BBB review.
  
  We are genuinely interested in understanding your reasons for opting to submit a negative public feedback rather than voicing your complaint to us directly, and we would greatly appreciate any insights you can provide on this matter. Utilizing the designated support channels offers several advantages, including a direct and efficient resolution, ensuring confidentiality, and minimizing the risk of misunderstandings or inconveniences. 
  
  We made an attempt to contact you by phone on October 17, 2023, at 3:36 PM, but regrettably, we were unable to reach you and left a voicemail. We also appreciate you reaching out to us after receiving the voicemail albeit for a different matter. Were glad that you were assisted with your passport renewal application by our agent, *******  However, since a public review has already been submitted, we welcome the opportunity to provide you with a comprehensive explanation:
  
  You and your wifes application for both a new passport and renewal applications were submitted and received by us on September 22nd and September 26th. We reviewed and approved your wifes application on September 27th. Your application is now being prepared for shipment as you have been assisted and advised by one of our representatives regarding the fees, the process and the processing time.
  
  Your wifes application packet was then shipped by us and delivered to your home on October 6th 2023. The packet had customized step-by-step instructions, and a prepaid label Our envelope was pre-addressed and included a tracker with both outgoing and return tracking. Our records indicate that your passport application was not processed as it has not been mailed out for renewal. 
  
  We would like to point out that our passport application product offers a streamlined and efficient process compared to other alternatives. In your wifes specific case, she would have been able to avoid a trip to the post office and the hassle of obtaining a passport size photo elsewhere, as both of these steps were available to do within the comfort of your own home.
  
  Our personalized forms simplify the process by removing unnecessary obstacles. GOV+ takes responsibility for your application documents, ensuring accuracy and significantly reducing the likelihood of errors and rejections that could cause delays. All necessary materials, including forms, passport photo, shipping label, and a check, are delivered directly to your home or designated address, eliminating the need for additional trips to obtain the needed items. Literally opening your mailbox reveals everything required to move your application forward seamlessly.
  
  For your case, a new passport application, the process will be different. You would have to book an appointment at your preferred passport processing facility.  Applicants must be present with a fully completed passport application and documents at the time of their appointment. If you do not have all your documents present and correctly filled out at the time of your appointment, you forfeit your timeslot and will need to reschedule. And that is the convenience we provide, for these types of applications, we send you all the application materials to make sure the process runs smoothly for you. 
  
  For the nominal one-time software fee of $57, you gain the ability to fulfill all the requirements for your passport renewal without the need for a printer, checks, a separate visit for a passport photo, or a trip to your bank for payment. This fee will not only only facilitate the submission of your data for future applications with a single click but also provide the convenience of completing these requirements within the familiar confines of your home or office.
  
  It's crucial to consider the broader scope of services and convenience offered by our software fee. The time saved by avoiding trips to the local post office, bank and  drug store for a passport photo, along with the hassles of traffic and long lines, is invaluable.  Another feature specific to the passport product we offer is the tracking of the application. While it's accurate that you could manually obtain a postage label from a post office, it's important to note that our service goes a step further. Instead of merely acquiring tracking information, we ensure the convenience of having your passport application materials delivered right to your doorstep. 
  
  While pursuing a passport application independently or through traditional means is certainly an option, however not everyone has the patience, the time or the information on where to go, what to do and what to have. Some of our valued customers also have medical conditions that limit them in pursuing this option.  We also have to clarify that your charges appear twice to you because you used the same card for you and your wifes applications. We feel that we have addressed each concern and  listed out the benefits and features we offer. Your feedback is invaluable to us, and we're always open to hearing any further comments or thoughts you might have. For your cancellation requests, please don't hesitate to contact us again privately. You can reach out using the following contact details:
  
  
  24/7 Chat: *******************************************
  24/7 Email: ********************************
  Phone: ************** 8 AM to 11 PM EST Mon-Fri and 11 AM to 8 PM EST Sat-Sun
  
  Best regards, 
  
  April
  Customer Service Specialist
  **********************
  
  

• Review fromJacquelyn B

  Date: 10/12/2023

  5 stars
  The process was exceptional. I really hope the delivery is just as easy

• Review fromNatalie B

  Date: 10/12/2023

  5 stars
  It was an easy process to sign up online. Thank you.