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Business Profile

Information Technology Services

Govassist LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

Customer Review Ratings

3.38

Average of 110 Customer Reviews

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Review Details

  • Karon H

    Date: 05/06/2025

    Hyacinth did an extraordinary job helping me! She was professional, super knowledgeable and kind through the whole process! Thank you, Hyacinth!

  • Lynda C

    Date: 05/05/2025

    I found this service to be extremely helpful in renewing my passport. The communication via email and via phone provided me with the information I needed to keep the process moving along. **************** was excellent!

  • Judith M

    Date: 05/04/2025

    Easy and prompt interaction. Passport received promptly. I highly recommend.

  • Ellen M

    Date: 05/02/2025

    Edgar ****** was very helpful during the process of renewing my passport

  • Cindy B

    Date: 04/29/2025

    My customer service *** was always pleasant and professional. Kept on top of my situation and was able to solve my issues promptly and efficiently. A pleasure to deal with.

  • Victoria K

    Date: 04/28/2025

    Krestofer ******* of Govassist was there for me to answer all questions, and explain what to do when I got a general email telling me another picture was needed, when my first picture had been accepted.( No need to reply!) Her emails were always so respectful and kind! My expired passport was processed and came quicker than I expected. I'm glad I did it through them.

  • Greg S

    Date: 04/28/2025

    I worked with Edgar B. on my Global Entry Membership this past year. I’m writing this review to highlight his superior leadership and excellent communication skills. I appreciate Edgar’s attention to detail and technical support, every step of the way. He was very professional and extremely knowledgeable. He took time to understand and applied his experience to advise me on the process to clarify my application. Over the course of 6 months, we exchanged numerous emails and phone calls. Whenever Edgar made a commitment he backed it up as promised. I trusted him and valued his leadership. I highly recommend him for his outstanding service to the Global Entry team. Great Job Edgar!! Thank you in advance. Regards, **** **

  • Marianela P

    Date: 04/27/2025

    My experience was excellent. They helped me to enter all information correctly. In a couple of days I received my passport.

  • Randi D

    Date: 04/24/2025

    I used Gov Assist to renew my passport online. It was nice to not have to go to the store and wait in a long line and do it right from my home. They assigned me a rep to help me with the process and she was very responsive and helpful.

  • Jon T

    Date: 04/22/2025

    Used this site to help get myself and kids passports. Looked like a legitimate service but after providing payment things got fishy. They provided no phone number to call, they dont return emails. Now Im afraid they will sell my social security number and other information.

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