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Business Profile

Information Technology Services

Govassist LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Govassist LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Govassist LLC has 2 locations, listed below.

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    Customer Review Ratings

    3.86

    Average of 213 Customer Reviews

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    Review Details

    • Deborah H

      Date: 07/30/2025

      My experience with Genesis Madronero was great. The assistance provided was friendly , informative and efficient. I will be recommending this service to my friends that travel. 

    • Joe C

      Date: 07/28/2025

      these Sand Nigger$ TERRORIST are a scam PERIOD! they will take your money and not give a ****. the reviews on this third world party are factual, they are DECEITFUL, CORRUPT and are nothing but parasite scammers. every employee speaks with a heavy indian/sikh/punjabi accent. we have attempted 4 times to upload passport photos taken by professional photographers to no avail and their sorry excuse is that the US Government has strict guidelines! DO NOT PATRONIZE.

    • Jacob F

      Date: 07/28/2025

      ******** ****** made this very easy. I received this much faster than expected, also.

    • Inas I

      Date: 07/24/2025

      Getting through the **** application to the US wasnt easy and wouldnt have been finished without the Govassist Agency assistance. Special thanks goes to **** ***** who was very helpful, patient and spontaneous. I would like to thank him for helping me finish the application smoothly thanks again.

    • Kimberly K

      Date: 07/22/2025

      The employee that was assigned to help me was very helpful from start to finish.

    • Griff L

      Date: 07/19/2025

      Not a government site!They take your money and send you a form that you could have printed yourself.Every ***** you give them goes to them, you have to pay the government fee on ****** took them three weeks to send me a piece of paper and take my money.I gave up, then used the government website. The whole process with the government website, starting all over again, to getting the new passport in my hands, took 14 ******* NOT USE THESE PEOPLE!!!

    • Terri K

      Date: 07/16/2025

      I found this process to be easy, the hardest part was taking a decent picture of myself! It did seem like it took a while, this was a renewal not an entirely new passport. But I was able to get updates throughout the process. I would recommend using this website!

      Govassist LLC

      Date: 07/17/2025

      We're glad to hear the experience was overall a smooth one, and we completely understand the photo struggle!

      Its great to know you felt supported and informed along the way.

      Thanks for the recommendation and for trusting us with your renewal.

    • Mary G

      Date: 07/15/2025

      I was unaware this was not a govt site. They are a 3rd party business who will provide you with a passport for a fee. When they would not accept my selfie taken numerous times, I emailed to ask for a refund. They promptly refunded my money within mere hours. So despite negative reviews, I found them to respond & offer excellent support. If you are in need of an expedited passport, & dont mind paying, they can do that for you.

      Govassist LLC

      Date: 07/16/2025

      Thank you for taking the time to share your experience.

      We're glad to hear that, despite the initial confusion, you found our team responsive and supportive. While we're a third-party service not affiliated with the **************** we aim to be clear about our role and to assist clients who want extra help navigating the application process.

      We appreciate your thoughtful feedback and wish you smooth travels ahead.

    • David L

      Date: 07/14/2025

      I was fooled into thinking this was a legitimate government website. They charged me $170 to process my passport renewal. I used their site to take an approved photo that they said would work. 3 weeks later I had yet to get anything in the mail. I started requesting a refund and all of the sudden my package was there the next day. I open it up to fin they tell me my photo is not acceptable and I still need to get a new one. I also find paperwork that I still have to pay $130 to the government for my passport. Literally all this company did was take money to fill out a 2 page form I could of done in under 5 mins, send me a photo that is not acceptable and a prepaid envelope that I don't trust is paid for and will arrive appropriately. Never use this company, they are 100% a scam!

      Govassist LLC

      Date: 07/16/2025

      Thank you for your feedback.

      We understand your concerns and want to clarify that GovAssist is a private support service, not affiliated with the **************** Details about our role, fees, and the need to pay the government fee separately are transparently presented before checkout to help clients make an informed decision. We recognize our service may not be the right fit for everyone and are sorry to hear this wasnt the experience you were hoping for.

      If there are any unresolved concerns, you're welcome to reach out directly to your assigned agent.

    • Connor E

      Date: 07/14/2025

      ****** was very helpful! Very good customer service experience thanks to him.

      Govassist LLC

      Date: 07/16/2025

      Thank you for sharing your feedback.

      We truly appreciate you taking the time to share your experience. Its wonderful to hear that You were provided with such helpful and attentive support.

      Thank you for choosing us, were here anytime you need assistance.

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