Complaints

This profile includes complaints for Govassist LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Govassist LLC

  1413 Ave Ponce de Leon Ste 401 San Juan, PR 00907-4023

• 

  GovAssist LLC

  1623 K St Ste 300 Washington, DC 20006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried doing a passport renewal on line at GovAssist. I actually thought I was dealing with the government website. It was *** assist **** I filled out all necessary info and downloaded a picture. It aid to wait for further instructions. I left 5 messages and sent an email. No response to anything. I have no idea the status of the passport I would just like to cancel at this point and go through the website. It is unacceptable to get no response in two days.

  Business Response

  Date: 07/29/2025

  Thank you for your feedback, Francesca.
  
  GovAssist is a private, third-party platform that assists individuals with preparing U.S. passport applications. We are not affiliated with the **************** and this is clearly disclosed throughout our website, in the Terms of Service, and within the mandatory Third-Party Authorization form presented prior to checkout.
  
  Upon reviewing your case, we can confirm that the authorization on your card was canceled on July 26 before any charge was finalized. As a result, no funds were captured. Depending on your bank, this canceled authorization should appear as a voided or dropped transaction rather than a refund.
  
  Given the transparency in place and the resolution already communicated, we consider this matter closed.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Francesca Balada

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the passport renewal service through ********************** July 15th fully aware that they are a third party entity separate from the government. The point of the purchase was to have GovAssist deal with the paperwork of the renewal. While making the purchase it is suggested that an 'agent' will help guide me through the process. After a week of waiting, I heard nothing. Since I need the passport for travel this fal( I indicated this in the passport renewal order) l I elected to cancel the order yesterday morning, 7/22, and use the government site myself. In the cancelation request acknowledgement email, It is again assured that someone will be in contact with me for additional information within 24 hours, if needed. Otherwise the acknowledgement email states that, "In most cases, you can expect an update or resolution in less than a day." It's been 24+ hours since receiving the refund request acknowledgement email, and my refund has not been processed, nor has anyone reached out for further information from me. Would not use this service again, or recommend to anyone on the future.

  Business Response

  Date: 07/26/2025

  Thank you for bringing this matter to our attention.
  
  We appreciate your clear understanding of our role as a third-party support platform and the expectations you had when engaging our service.
  
  While our goal is to provide timely and responsive support, we acknowledge that the delay in follow-up after your refund request did not meet that standard. This was due to a sudden, unexpected increase in the number of applications, which temporarily affected our response time across several cases, including yours.
  
  To confirm, your cancellation was received, and our ****************** issued a full refund shortly thereafter. A confirmation email with the refund details was sent to the email associated with your order. While the time for the funds to reflect depends on your financial institution, most refunds appear within 110 business days.
  
  Should you need help locating the refund confirmation or have any further concerns, our team remains available and ready to assist.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025 I was misled into thinking I was applying for my US passport through a government agency. I paid $148.00 for my passport and then discovered when contacted later by gov.assist that I needed to pay $130.00, which is the correct passport fee. $148.00 is their fee for "helping" me.When I tried to contact gov.assist I was put on hold and then disconnected. I hope you can help me receive a refund but even more that you can put these scammers out of business.

  Business Response

  Date: 07/26/2025

  Thank you for sharing your concerns.
  
  GovAssist is a private support platform designed to assist applicants in navigating the **** passport renewal process. Our role and service fee are outlined prior to payment, including the fact that the government fee must be paid separately to the *************************
  
  In your case, while we regret that the experience didnt meet your expectations, weve reviewed your order and noted that the application was never fully processed. Based on that status, and in line with our refund policy, a full refund has been issued.
  
  We appreciate your feedback and remain available should you need any further clarification.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company poses as an authorized government website to renew passports. Fee paid to renew passport was actually just the fee to use this company. The company was unable to actually renew the passport and now I am required to pay another fee. ********* company

  Business Response

  Date: 07/26/2025

  Hello ****,
  
  Thank you for sharing your feedback. We understand how important clarity is, especially when it comes to renewing something as vital as a passport.
  
  We want to clarify that we are not affiliated with the **************** and this is transparently disclosed throughout our website. Before reaching the payment page, every applicant is required to review and agree to a mandatory Third-Party Authorization (TPA) form, which outlines our role as a private support service.
  
  Weve also reviewed your case and noticed that you submitted a request for a refund. Although your renewal kit has already been successfully delivered and your application is in its final stages, meaning a refund would not typically be applicable, whether full or partial, a member of our support team has already reached out directly with a proposed resolution.
  
  If you still have questions or need help completing the last step of the renewal process, please dont hesitate to contact us. We're still here to support you.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Wolf Bueschgen

• Initial Complaint

  Date:07/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time of purchase, it was not clearly disclosed that your $200 fee did not include the official *************** passport application and processing fees. I was under the impression that your service would facilitate and expedite the full passport process, including submission to the ************************. Instead, I am now being informed that I must pay an additional $160 to proceed despite having already paid a substantial amount.Your website and communications gave the impression that the $200 would cover the necessary steps to obtain a passport not simply provide me with generic documents that are freely available through the *******************, government websites, or even locations such as Walgreens.This experience has felt misleading and exploitative. The lack of transparency about the nature and limitations of your service has resulted in unnecessary stress and financial burden.

  Business Response

  Date: 07/26/2025

  Thank you for taking the time to share your concerns.
  
  We understand your frustration, and we appreciate the opportunity to address the situation directly. GovAssist is a private support platform that helps applicants prepare their U.S. passport documents. We are not affiliated with the **************** and this is clearly stated on our website, within the mandatory Third Party Authorization form, and throughout the order process before any payment is made.
  
  After reviewing your order, we can confirm that your personalized application kit was prepared and shipped as described, based on the information you submitted. While the $200 payment covered our document preparation service, it did not include the official *************** processing fees. This detail is presented transparently at several points, including before checkout.
  
  We regret that your experience did not meet your expectations and want to assure you that a member of our team has reached out to you directly to resolve the matter. If theres anything further you need, please dont hesitate to reach out.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23627620
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 07/29/2025

  
  
  Key Issues:
  
  
  
  
  Excessive Delays:
  The process through GovAssist caused significant delays, resulting in a loss of approximately 1.5 months. This disrupted my travel plans and caused unnecessary stress.
  Misleading Payment Structure:
  The GovAssist website led me to believe that the payment I made covered the full cost of the passport renewal, including government fees. However, this was not the case. The user interface and payment selection process on the site were unclear and misleading.
  Double Charging and Unexpected Fees:
  After the delay, I was prompted to pay an additional fee for what was described as the service again, even though I had already paid. This amounted to a double charge, and no clear explanation was provided beforehand regarding the scope or necessity of this second payment.
  Lack of Transparency:
  Nowhere during the initial selection process was it made explicitly clear that GovAssist is a third-party service and not affiliated with the official government passport agency. This important detail should have been prominently disclosed.
  
  
  
  
  
  
  Resolution Requested:
  
  
  
  
  A full refund of the second charge, as the additional payment was neither clearly explained nor consented to under transparent terms.
  A formal explanation of why the process took so long and why I was charged multiple times.
  Updated, clearer communication on the GovAssist website to prevent similar issues for other consumers.
  
  
  
  
  This experience has caused unnecessary financial and personal inconvenience. I hope your team takes this seriously and responds promptly with a resolution.
  
  

  Business Response

  Date: 07/29/2025

  Hello ****,
  
  Your refund of $208 for Order ID *********** has been processed. It may take 110 business days to reflect, depending on your bank.
  
  We consider this case resolved.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i applied online for a us passport and went to the official government website and filled out the step by step application. when it came to paying with credit card i somehow was linked to something called GovAssist. i was assuming it was a legitimate affiliated business and paid them to help me with my US passport renewal application on may 31. they charged me a $119 processing fee of my DS-82 form (including professional review to ensure a smoother process); a $29 shipping fee for the kit; $130 for the us government fee.the kit arrived on june 27; i was instructed to mail the kit to an address in the ************* which i did. the kit included a blanc check from a bank in ***********. on july 16 i received two e-mails from the US department and passport center stating that i have to submit a new check or money order in the amount of $130 since the check i submitted is not acceptable. i tried contacting the GovAssist entity but cannot get a response, neither by phone nor by some "telephone call" that i scheduled with them. i demand that they send a check to the passport center so that my application can be processed - i am not even asking for a refund but simply want my passport.

  Business Response

  Date: 07/17/2025

  Hello *****,
  
  Thank you for sharing your concerns with us. We understand how frustrating this situation has been, especially given the importance and time-sensitive nature of a passport renewal.
  
  To clarify, GovAssist is an independent third-party service provider that assists customers by preparing and shipping passport renewal kits with pre-filled forms, personalized instructions, and support. We are not affiliated with or endorsed by any government agency, a distinction we make clear on our website and throughout the ordering process.
  
  Regarding your case, we regret the inconvenience caused by the rejection of the payment check submitted with your documents. While GovAssist cannot directly replace or resend the government fee payment to the passport center, we have offered to refund the $130 government fee to allow you to submit a new payment.
  
  To proceed with this refund, we require confirmation that the original check has been voided or destroyed, which helps prevent duplicate payments. If you are unable to provide this, we will take additional steps on our end to void the check, though this may take additional time.
  
  We understand you experienced difficulty reaching us initially; however, we can confirm that your assigned agent successfully contacted you to discuss your case.
  
  Your case remains actively under review, and we are committed to working with you until this matter is resolved.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23614369
  
  I am partially accepting the response of govassist but want to add the following:

  i started my online application on may 31 and still do not have a passport. the service of streamlining and facilitating the application process that govassist promised did not happen and i feel entitled to a complete refund, not just a reimbursement for the $130 passport fee.

  according to an e-mail from the **********************************************************, a letter with the canceled check has been sent to me and i will provide a photo of the check as soon as i receive it..to move things forward, as govassist in their latest communication with me stated so i can get my passport. 
  
  i accept the reimbursement of the passport fee of $130. in addition, i request a refund of $148 for the facilitation service which did not happen.
  sincerely,
  
  ***** ****

  Business Response

  Date: 07/23/2025

  Hello *****,
  
  Thank you for your continued engagement regarding this matter.
  
  We understand your concerns and appreciate the opportunity to bring this case to a full resolution. While we recognize that the experience did not meet your expectations, weve taken your feedback seriously and worked to provide a fair outcome in line with the situation.
  
  Your request for a refund beyond the government fee has been reviewed, and as confirmed, a total refund of $249 has been issued back to your original payment method. This includes the full amount you paid for both service and processing.
  
  Should you need supporting documentation for your records or any further assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto govassist to renew my familys passports thinking it was affiliated with the correct *** website. Now after much googling and many red flags, I feel very scammed. Im afraid they maybe try and take/use my information against me. Thinking of canceling my cards at this point because Im not sure what they are capable of. They charged me $308 for a passport book and I should have known then, but I trusted with the name govassist.

  Business Response

  Date: 07/23/2025

  Hello ********,
  
  Thank you for taking the time to share your concerns. Wed like to offer reassurance while also addressing a few misunderstandings surrounding your experience.
  
  GovAssist is a private support agency that provides document preparation services for various travel-related applications, including U.S. passport renewals and new applications. While we are not affiliated with the **************** this is transparently disclosed across our platform, including our homepage, application steps, and Terms of Service, which must be acknowledged before any order is finalized.
  
  We understand that the similarity in naming can lead to confusion, but we want to reassure you that we take client privacy and data security extremely seriously. All personal information is handled in strict compliance with our Privacy Policy, and we do not share or misuse data in any way.
  
  Regarding your orders, we have reviewed both applications associated with your name:
  
  A full refund of $148.00 has already been issued for one order (Order ID: ************.
  
  For the second order, our records confirm that the service was delivered as agreed. Solomons application kit, including the completed DS-11 form and the check covering the required government fee, was prepared and shipped as part of the service. As the request was fulfilled, a full refund cannot be offered.
  
  That said, in good faith and as a gesture of understanding, our Billing Team has extended an offer for a partial refund on the processing fee.
  
  Please rest assured that you still retain access to our full support throughout the remainder of the passport application process.
  
  If there is anything further you would like us to clarify or assist with, we remain available to support you.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is completely FRAUDULENT... They advertise a physical support packet which shows up correctly but prior to the arrival at your residence, none of my prior questions were answered. Which is odd, since they consistently profess support and yet there was very little of that.Bottom line, don't charge me $208 for documents I can gather from the US *************** lobby and a Passport quality photo that I can get from the local *** store for $15..

  Business Response

  Date: 07/16/2025

  Hello *****,
  
  Thank you for taking the time to share your experience. We regret to hear that you were dissatisfied and would like to offer clarity on the matter.
  
  Our service is not affiliated with the **************** As disclosed throughout the ordering process and in our terms of service, we are a third-party support platform that provides step-by-step assistance, pre-filled documentation, and guidance for passport applications.
  
  While we understand your frustration, the fee you paid includes not only the preparation of your application materials and a physical support packet, but also access to our support team. We do recognize, however, that you expressed dissatisfaction with the level of assistance received, and for that, we sincerely apologize.
  
  As a result of your concerns, your case was escalated for review, and a member of the appropriate team has since reached out to address your complaint directly. We encourage you to follow up at your convenience if there are any remaining questions or unresolved matters. We remain committed to ensuring your concerns are heard and properly addressed.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23600397
  
  I am rejecting this response because:

  I paid $208 for the Passport Application, Passport photos & a **** envelope that I can obtain myself... I guess this black flimsy plastic "Quick Passport" pen must have cost me at least $100??

  I 'assumed' that the $208 included the $160 to the US Department of State, so since it didn't, I still had to go get a guaranteed check from my bank, since I don't use personal checks, I'm simply NOT happy with this service you provide.

  This business simply misrepresents the service they provide.
  
  Sincerely,
  ***** *******

  Business Response

  Date: 07/17/2025

  Wed be grateful if you could let us know the reason our response was rejected.
  
  At the time, we aimed to acknowledge the customers concerns and provide context about our service and support. Since then, a full refund has been processed as a gesture of goodwill by a member of the support team, and we believe the matter has been resolved.
  
  If any further request or assistance is needed outside from what has already been completed, please do let us know so we can follow up accordingly.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 07/18/2025

  Thanks for a quick resolution!

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was advertised as a site to renew !y u.s.passport. the charges were listed as ****** for the actual passport that would be sent to the US government to renew and $49 of fees. I paid total $179.00

  Business Response

  Date: 07/16/2025

  Hello *******,
  
  Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to clarify a few important points.
  
  GovAssist is a private third-party service that assists with preparing and submitting passport applications. We do not issue passports, nor do we represent any government agency. Our website and terms of service clearly disclose this information prior to purchase, and all charges, including service and processing fees, are transparently listed at checkout.
  
  When you submitted your application, you agreed to our terms, which specify that refunds are only available before the preparation and mailing of the passport kit. In your case, the forms were reviewed, completed, and the kit was mailed to you. Therefore, under our policy, a full refund is no longer possible.
  
  We have offered you a partial refund of 30% as a gesture of goodwill in recognition of your concerns. We encourage you to accept this offer, as refund requests are handled strictly in accordance with our Terms of Service, regardless of any complaints filed with external organizations such as the BBB. Filing a complaint does not influence how refunds are processed.
  
  We appreciate your understanding that we also must be compensated for the time and resources invested in your application.
  
  If you have any further questions or would like to proceed with the partial refund, please let us know. We remain available to support you.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried doing a passport renewal on line. I actually thought I was dealing with the give website. It was *** assist **** I filled out all necessary info and downloaded a picture. It aid to wait for further instructions. I left 5 messages and sent an email. No response to anything. I have no idea the status of the passport I would just like to cancel at this point and go through *** website. It is unacceptable to get no response in two days.

  Business Response

  Date: 07/16/2025

  Thank you for your feedback. We understand your concern and appreciate the opportunity to address your experience.
  
  GovAssist is a private, third-party support platform that assists with preparing U.S. passport renewal applications. We are not affiliated with the **************** and this is stated throughout our website, including during the ordering process and in our Terms of Service.
  
  We apologize for the delayed response you experienced. Due to a recent surge in application volume, our support timelines were impacted, but weve taken steps to improve response times and ensure better service moving forward.
  
  Regarding your order (ID: ************, we can confirm that a full refund of $148.00 has been processed. This decision was made based on the application status at the time your cancellation request was received. Please allow up to 10 business days for the refund to appear on your original payment method, depending on your financial institution.
  
  We regret the inconvenience and hope this resolution brings clarity. Should you need further assistance, we remain available to support you.

  Customer Answer

  Date: 07/16/2025

  I am satisfied with getting a full refund 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am satisfied with getting a full refund 
  
  Sincerely,
  
  ****** **