Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out paperwork for passport renewal. I requested a refund multiple times but to no avail. They had the wrong birthdays and told me they fixed it but never sent the corrected pdf. Im not sure what will be sent for the passport renewal

  Customer Answer

  Date: 05/25/2025

  I have since gone on to renew my passport with ********** and they continually informed me that I have NO open applications. It has been over 2 weeks. Im worried what they are doing with my information 

  Business Response

  Date: 05/26/2025

  Hello *******,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond and clarify the status of your application.
  
  We can confirm that your refund request has been escalated and reviewed by our billing team. However, we also received a notification from your financial institution regarding a chargeback for transaction ID ***********. Due to this, your application has been placed on hold while the dispute is being processed. Please note that once a chargeback is initiated, the resolution must proceed through your financial institution and may take up to 120 business days.
  
  While our support services are temporarily paused as a result, the application kit you requested was already processed and is currently in transit. You may still receive this package regardless of the dispute status.
  
  We also want to address your concern regarding the birthdate on the application. If the submitted correction was acknowledged, our team would have updated the documentation accordingly prior to shipment.
  
  We remain committed to addressing your concerns within the scope of our policies and services. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23375583
  
  I am rejecting this response because:
  This is not my birthday or my ex husbands birthday. It should not be on the application. I filed after they said it was fixed and I never saw an updated version
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/28/2025

  Hello *******,
  
  Thank you for your feedback regarding our previous response.
  
  We want to reassure you that we have addressed all concerns within our capacity. Your refund request was escalated and reviewed, and as previously mentioned, your application is currently on hold due to the chargeback initiated with your financial institution. This process is outside our control and can take up to 120 business days to resolve.
  
  At this stage, no further actions can be taken from our side until the chargeback dispute is resolved.
  
  To help us understand how we can assist you further, please clarify the reasons for rejecting our previous response. We want to ensure any remaining issues are properly addressed.
  
  We appreciate your cooperation and look forward to your reply.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ charged $148 for a pdf passport application that is available for free. Charges have been disputed w credit provider.

  Business Response

  Date: 05/24/2025

  Hello ******, 
  
  Thank you for reaching out and sharing your feedback.
  
  We want to take a moment to clarify the nature of our service. GovAssist is a legitimate third-party support platform that provides professional assistance in preparing travel-related applications, including U.S. passport forms. While it's true that government forms are available for free, our service includes detailed guidance, personalized preparation, document verification, and support throughout the process for individuals who prefer expert help rather than completing the process on their own.
  
  We also want to assure you that we do not process payments without user consent, and all clients must actively acknowledge our role as a third-party service and agree to our Terms of Service before proceeding to payment.
  
  That said, we recognize your concern and can confirm that your refund request has been received. Due to a recent increase in the number of client requests, there has been a delay in processing some cases. and we truly appreciate your patience.
  
  Based on the status of your application, weve determined that your case qualifies for a full refund. It has been escalated to the appropriate department, and a member of our team will follow up with you as soon as possible to provide confirmation.
  
  If you have any questions or wish to share additional details, we remain available to assist.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renewing my passport and thought I was on a govt website. I filled out personal information and am worried about identity theft. At the last step I gave my c card #, but my cred card *** Did not allow the charge b/c of fraud. I did not pay. However, I am worried about my personal information on this third party website. I need to have my information deleted from the site **************************. Pl EA se help, thank you

  Business Response

  Date: 05/23/2025

  Hello ***,
  
  Thank you for reaching out and sharing your concerns.
  
  We understand your worry and want to take this opportunity to clarify a few important points about our platform and the handling of your information.
  
  GovAssist is a legitimate third-party support service that assists individuals with the preparation of passport and travel-related applications. While we are not affiliated with the **************** our role as a private service provider is presented across all stages of the application process, including during the submission of personal information and before payment.
  
  Weve checked our system using the details available and can confirm that there is no completed application or stored data associated with your information. Since the payment was never processed and the submission was not finalized, no data has been stored or retained in our system.
  
  We take data protection very seriously and comply with strict privacy policies to ensure the safety and confidentiality of all users.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was paying for a new passport and it was only for assistance. It was a scam and I fell for it.

  Business Response

  Date: 05/22/2025

  Thank you for sharing your feedback. We understand that you were under the impression you were paying for a government-issued passport, and were sorry to hear that the experience didnt match your expectations.
  
  GovAssist is a legitimate third-party support service that offers assistance with completing and preparing passport and other travel-related applications. We do not claim to be affiliated with the **************** and this is disclosed throughout our platform, on our website, during the application process, and in the mandatory Third-Party Authorization form that must be reviewed and accepted before any payment can be processed.
  
  To clarify, your order (#***********) was not captured, meaning no funds were finalized. Weve processed a payment authorization cancellation as soon as we received your request. Depending on your bank, this will reflect as voided or canceled within 1 to 10 business days.
  
  We always encourage users to carefully review the service details before purchasing. We also want to assure you that we take data privacy and transparency very seriously, and our team remains available to assist with any questions or clarifications you may need.
  
  Thank you again for taking the time to share your concerns.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste of money this company tries to claim they process passport applications online and then all they do is send you some stupid kit that is of absolute no value. First off, I am not even eligible to renew my passport application online due to it being over 15 years. I entered my passport number and GovAssist went ahead and acted like I was eligible and took my money. After finding out I paid 300 dollars (for me and my husband) for essentially a stupid pen, I then go the correct government site. I entered the SAME passport number and was advised straight-away I cannot renew online. However, you figured you would scam me didn't you. You are also falsely mimicking yourself as an official government site. What a rip off! You guys should be ashamed of yourselves.

  Business Response

  Date: 05/22/2025

  Hello ****,
  
  Thank you for sharing your concerns. We appreciate the opportunity to respond and clarify the facts surrounding your case.
  
  First and foremost, we want to clarify that GovAssist supports both U.S. passport renewal applications (DS-82) and new passport applications (DS-11). After reviewing your order, we can confirm that the service purchased was for the DS-11 application, which is the correct process for individuals who are no longer eligible for a renewal. At no point were you misled into believing you were completing a DS-82 renewal. We guide applicants based on the eligibility criteria provided, and the appropriate application package is prepared accordingly.
  
  Additionally, we want to address your concern about the legitimacy of our platform. GovAssist is a third-party support service, not affiliated with the **************** This is stated clearly throughout our website, from the homepage, through the application process, and in the mandatory Third-Party Authorization form that must be reviewed and signed before any payment can be submitted. If youd like a copy of the signed form for your records, we would be happy to provide it.
  
  We understand that the experience may have felt frustrating, but we do ask that you consider the accountability that comes with agreeing to services and completing payment without reviewing whats included. Transparency has been prioritized at every step of our process to help users make informed decisions, and we remain committed to maintaining that standard for all clients.
  
  To date, your assigned agent has not received any previous communications from you expressing these concerns, so were glad youve now taken the time to raise them here. Weve escalated your case to the appropriate team, and a representative will follow up as soon as possible. Refund requests are handled in line with the refund policy you reviewed and accepted before purchasing our service.
  
  If theres anything further youd like to clarify in the meantime, feel free to reach out.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23362010
  
  I am rejecting this response because: there is absolutely no accountability from this company.  Look at all of the reviews you have on the BBB.  I am not the only one that felt deceived.  Your welcome for $300 in exchange for a pen, super fair deal huh?
  
  Sincerely,
  
  **** Love

  Business Response

  Date: 05/23/2025

  Hello ****,
  
  Thank you for your continued communication.
  
  We did see that our previous message was rejected. However, after reviewing your case further, were pleased to see that you were able to connect with a member of our billing team and reach a mutual agreement regarding a partial refund.
  
  We truly appreciate your understanding and acknowledgment that both parties have a shared responsibility in ensuring clarity during the purchase process. Your case has been updated accordingly, and the agreed-upon refund will be processed in line with our refund policy.
  
  A confirmation will be sent to you directly once the refund is completed. If you have any further questions or would like additional documentation, you can respond directly to the last email received from our support member, we remain available and happy to assist.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Love

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/17 I paid for passport renewal services. They charged me over $250 to send me a quick filled out copy of a passport application and then I never heard from them again. I have followed up multiple times the other day requesting to cancel and a refund and have gotten no response or acknowledgment. This is extreme false advertising for a service and they should not be allowed to be in business charging someone for something misleading.

  Business Response

  Date: 05/19/2025

  Hello ******, 
  
  Thank you for bringing this to our attention.
  
  We understand how important timely communication is, and we want to reassure you that your concerns are being taken seriously. After reviewing your file, **** confirmed that your application was successfully submitted through our platform on April 17. A completed version of your DS-82 renewal form was sent for your review, and the information was confirmed as accurate on your end.
  
  Following your subsequent requests to cancel the service and request a refund, we attempted to reach you directly by phone the next day. While that call did not connect, we want you to know that your request has since been escalated to the appropriate team, and a follow-up was sent earlier today as confirmation.
  
  Were here to help and are fully committed to making sure your request is handled properly. The necessary urgency has been placed on your case, and any resolution will follow the terms you agreed to when choosing to use our service.
  
  If theres anything else we can clarify or assist with in the meantime, please dont hesitate to let us know.

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to renew my passport when Govt.Asst.popped ***** looked like the legitimate site so I filled out the ************ the end I paid $148 and it said there would be more government fees.I had a bad filling so I looked it up and saw it was a 3rd party scam.I immediately sent an email to cancel the travel **** request and have gotten no response.I since completed the papework and mailed it off.That cost was $130.They have all my information and I am afraid they are going to do something with it.Thank you,****** *********

  Business Response

  Date: 05/12/2025

  Hello ******,
  
  Thank you for sharing your feedback.
  
  GovAssist is a third-party support platform that offers assistance with U.S. travel documentation. We are not affiliated with the **************** and this is stated at multiple stages of the application process, including on our homepage, in our terms of service, within the payment cart summary, and in the mandatory third-party authorization form, which must be reviewed and signed before completing any purchase.
  
  Your refund request has been processed in accordance with our refund policy. The transaction has been voided and will reflect as canceled within 1 to 10 business days, depending on your financial institutions processing times.
  
  We take data privacy seriously, and your personal information is handled securely and in full compliance with applicable regulations. If you have any additional questions, feel free to reach out to our support team directly.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/23/2025 The website gives the impression that the $148 fee includes the cost of obtaining the passport itself. In reality, the company charges nearly $150 merely to complete the application form and take a photo. It is only upon receiving the completed form by mail that customers are informed they must pay an additional feeover $100when submitting the application through the post office.

  Business Response

  Date: 05/12/2025

  Hello *****, 
  
  Thank you for sharing your concerns.
  
  We can confirm that your request has already been received and escalated to the appropriate department, and you have been advised of this directly. A member of our team will follow up with you as soon as possible to provide a resolution in accordance with our Terms of Service, which were reviewed and accepted prior to the purchase of our service.
  
  We would also like to address the impression that the $148 fee includes the cost of the passport itself. During the checkout process, a detailed breakdown of charges is provided in the payment cart. Customers are presented with the option to either include the government fee or not. This is shown with the description:
  
  A mandatory $130 fee charged by the ************************. You can choose to pay now and let us handle it, or pay later directly to the government.
  
  This ensures that applicants are informed of what the service covers before completing their payment.
  
  GovAssist is a third-party support platform offering professional assistance with the preparation of passport applications. While we are not affiliated with the **************** this is disclosed throughout the website, within our terms, and in the required Third-Party Authorization form that must be reviewed and accepted prior to payment.
  
  We remain committed to transparency and providing clarity to all clients. If you have any additional questions, please dont hesitate to contact our support team.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23306730
  
  I am rejecting this response because:

  I never went through the GovAssist website until the payment had to be made. I did the process through:

  ***********************************
  

  This website presented itself as a US government website with .us ending on the web address. I was pushed into the ************************** when the payment was due. I had assumed that I was paying for the passport since I believed I was completing all of the work through government website.  This is clearly a bait and switch tactic.  I would have never applied for a passport via .com website. The ending suggests that it is a business and not the government.  But the website ******************************* presents itself has a government based website.

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/18/2025

  Hello *****,
  
  Thank you for your continued communication.
  
  We would like to follow up regarding your recent rejection and clarify the current status of your case.
  
  As mentioned previously, your request had already been escalated for resolution in accordance with our Terms of Service. However, before our internal refund process could be completed, we were notified that you initiated a chargeback through your financial institution for the full amount of $148.00 associated with invoice #***********.
  
  Due to this, our billing team has placed your service on hold until the chargeback process concludes. At this stage, the matter is being handled externally by your card provider, and we must wait for the outcome before any additional steps can be taken from our end. Please note that chargeback resolutions may take up to 120 business days, depending on your banks timeline.
  
  Should you have any further questions or require additional assistance, our support team remains available. We appreciate your patience and understanding.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to get a passport renewed with **************************. They gladly took my personal info and a credit card charge of ******. However, when I tried to submit a picture, it would not accept any picture ( over 40 attempts, including 2 professional pictures).y This appears to be a scam that I reported to my credit card company. In addition they have a phone number that is never answered and only send cryptic emails. I am afraid they are using personal info to create false ids or other scams.

  Business Response

  Date: 05/12/2025

  Hello *******,
  
  Thank you for your message. We appreciate the opportunity to respond and provide clarification regarding your recent experience with GovAssist.
  
  We sincerely apologize for the technical issues you encountered while trying to upload your photo, and for the frustration caused by the delayed follow-up from our support team. Due to a recent surge in high-priority applications, our response times have been temporarily impacted, but we are actively working on improvements.
  
  Please rest assured that GovAssist is a legitimate third-party service provider. We are not affiliated with the **************** and we take privacy and data security extremely seriously, there is no risk to your personal information.
  
  After reviewing your case, we can confirm the following:
  
  1. Your refund request has been received and processed in accordance with our refund policy. A full cancellation of your order (#***********) has been completed.
  2. The payment should reflect on your account within 110 business days as voided/canceled, depending on your financial institution's processing time.
  3. Following this, your data deletion request has also been fulfilled in line with our privacy policy.
  
  If you have any further questions or need additional confirmation, feel free to reply to the direct message received from our support team. We're here to ensure everything is properly handled in line with our terms of service and to provide any additional support you may need.
  

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a legitimate Governmental website address in my browser and without my knowledge ended up on GovAssist site with the fill in forms. I filled it out, and though it seemed a much higher price for my passport renewal, I gave my credit card. Still unaware I had been scammed by a company and not rightfully renewing with the ******************* I immediately got an email asking me to upload my picture but the email had no heading and no name associated with the email. I became suspicious and immediately requested a refund. I have repeatedly requested a refund but have not had my phone calls or emails returned. I want a full refund and for GovAssist to delete all of my information from their records.

  Business Response

  Date: 05/11/2025

  Hello *********, 
  
  Thank you for submitting your concerns. We appreciate the opportunity to clarify the facts of your case and respond accordingly.
  
  We would like to start by emphasizing that GovAssist is a legitimate third party support platform that assists users with preparing travel-related applications, including U.S. passport renewals. We are not affiliated with the **************** and this information is presented throughout our website, from the homepage, during the application process, in the Terms of Service, and in the mandatory Third Party Authorization form that must be reviewed and accepted before any payment is submitted.
  
  Based on your statement, we must respectfully clarify that it is not possible to be redirected to our website from any official government domain. As we are not affiliated with the government, no government website contains links to our platform. The process of submitting a payment on our site involves reviewing and acknowledging our role as a third party support provider, and applicants must actively consent to this before their payment can be processed. Please take accountability for the submission of your credit card information and acceptance of the terms that were made available prior to purchase.
  
  That said, we apologize for the delay in following up with your request. Due to a recent increase in high priority applications, our response times have been temporarily impacted. However, we can confirm that your request for a refund has been received and escalated. A member of the appropriate department will follow up with you directly as soon as possible.
  
  In accordance with our refund policy, which was agreed to before completing your purchase, your case qualifies for a full refund based on the status of your application. Once processed, the cancellation will reflect in your account within 1 to 10 business days depending on your financial institution. Following this, your data deletion request will be handled in line with our privacy policy.
  
  We encourage transparency and fairness on all sides. There is no need to present false information to be assisted. Your case is being addressed in full alignment with our Terms of Service.
  
  If you have any additional concerns or require documentation, our support team remains available to assist.

  Customer Answer

  Date: 05/13/2025

  Dear BBB,

  Part of my complaint including reassurance that they have safely and completely deleted my entire form as there is extremely sensitive information in that form. I accept the refund but additionally want to be sure that my current passport and personal information is not in any files or kept by them for any reason, Once I receive that confirmation in writing, I will accept a refund and the deletion of my information a full resolution. Many thanks for your dilegent work on my behalf.

  Sincerely,

  ********* *****

  Customer Answer

  Date: 05/13/2025

  Dear BBB,

  Part of my complaint including reassurance that they have safely and completely deleted my entire form as there is extremely sensitive information in that form. I accept the refund but additionally want to be sure that my current passport and personal information is not in any files or kept by them for any reason, Once I receive that confirmation in writing, I will accept a refund and the deletion of my information a full resolution. Many thanks for your dilegent work on my behalf.

  Sincerely,

  ********* *****

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23305994
  
  Part of my complaint including reassurance that they have safely and completely deleted my entire form as there is extremely sensitive information in that form. I accept the refund but additionally want to be sure that my current passport and personal information is not in any files or kept by them for any reason, Once I receive that confirmation in writing, I will accept a refund and the deletion of my information a full resolution. Many thanks for your dilegent work on my behalf.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 05/14/2025

  Hello *********,
  
  Thank you for your continued communication.
  
  Wed like to provide an update on the actions taken since our last message. As of today, we can confirm the following:
  
  A full refund has been successfully processed in line with our refund policy and the current status of your application.
  
  Your data deletion request has also been completed in accordance with our privacy policy.
  
  These actions were carried out as promised following the escalation of your request, and confirmation was sent directly to your email address on file.
  
  We understand that our previous response may have been rejected because it was sent before these actions were finalized. Now that both the refund and data deletion have been completed, we welcome you to confirm whether there are any remaining concerns we can help address.
  
  We remain committed to transparency and appreciate the opportunity to support you.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****