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Business Profile

Information Technology Services

Govassist LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Govassist LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Govassist LLC has 2 locations, listed below.

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    Customer Review Ratings

    3.86

    Average of 213 Customer Reviews

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    Review Details

    • Marianela P

      Date: 04/27/2025

      My experience was excellent. They helped me to enter all information correctly. In a couple of days I received my passport.

      Govassist LLC

      Date: 05/30/2025

      Thank you for your kind feedback.

      Were delighted to hear that the support you received helped you complete your application smoothly and that you got your passport quickly. Thats exactly the experience we aim to provide.

      We appreciate you sharing your positive experience!

    • Randi D

      Date: 04/24/2025

      I used Gov Assist to renew my passport online. It was nice to not have to go to the store and wait in a long line and do it right from my home. They assigned me a rep to help me with the process and she was very responsive and helpful.

      Govassist LLC

      Date: 05/30/2025

      Thank you so much for sharing your experience.

      Were really glad to hear that renewing your passport from the comfort of home made things easier for you. Having a dedicated representative is all about making the process smoother, so its great to know they were responsive and helpful along the way.

      We truly appreciate your trust in us!

    • Jon T

      Date: 04/22/2025

      Used this site to help get myself and kids passports. Looked like a legitimate service but after providing payment things got fishy. They provided no phone number to call, they dont return emails. Now Im afraid they will sell my social security number and other information.

      Govassist LLC

      Date: 05/30/2025

      Thank you for sharing your concerns.

      We want to reassure you that GovAssist is a legitimate third-party support platform, and we take the protection of your personal information very seriously. All data submitted is encrypted and securely handled in accordance with strict compliance standards.

      While we are not affiliated with the **************** this is disclosed transparently before any payment is made, along with full details of the services and associated fees. In addition to email support, we also offer customer assistance through our contact number, WhatsApp support, and an online contact form , all of which are available on our website to ensure clients have multiple ways to reach us.

      If you're still unsure about the status of your application or need further help, we encourage you to reach out through any of those channels so we can assist you directly.

    • Tim S

      Date: 04/22/2025

      Super easy process with excellent communication and support. I had a few questions that were answered immediately and the process went very smoothly.

      Govassist LLC

      Date: 05/30/2025

      Thank you for your feedback!

      We're thrilled to hear the process felt easy and that our team was able to provide the prompt support you needed. Clear communication is something we prioritize, so its great to know it made a difference for you.

      We truly appreciate you sharing your experience.

    • Colleen W

      Date: 04/19/2025

      *** was very helpful and quick to advise me when something was needed to complete my application.

      Govassist LLC

      Date: 05/30/2025

      Thank you for your kind words.

      We're happy to hear that *** was helpful and quick to keep you on track throughout your application. Her attention to detail and timely support make all the difference.

      We appreciate you taking a moment to share your experience!

    • Ronald W

      Date: 04/18/2025

      What a relief to have a company to take care of the entire process, along with explanations of what needed to be done, what was required, and how to accomplish any task. Everything was handled beyond expectations and ahead of schedule.

      Govassist LLC

      Date: 05/30/2025

      Thank you for the wonderful feedback.

      We're so glad the experience brought you peace of mind and exceeded your expectations. Its our goal to make the process as clear, simple, and stress-free as possible, so it means a lot to know we delivered on that.

      We truly appreciate you sharing your experience!

    • Kim S

      Date: 04/18/2025

      I found the process of renewing my expired passport very easy. *** ********* ******** was very responsive and kept me updated on the status of my application.

      Govassist LLC

      Date: 05/30/2025

      Thank you for your feedback!

      We're so glad to hear that the renewal process felt easy and that *** provided timely updates and support throughout. It's great to know she helped make everything run smoothly for you.

      We truly appreciate you sharing your experience.

    • Daniel M

      Date: 04/18/2025

      I had trouble with the picture part, but overall the experience was good. Thanks to Zoe ********* ******** for all her help now and continuing processing. Dan *********

      Govassist LLC

      Date: 05/30/2025

      Thank you for your feedback, ***.

      We're glad to hear that despite the trouble with the photo upload, your overall experience was a positive one. *** will be happy to know her support made a difference throughout the process.

      We appreciate you taking the time to share your experience, and we're here if you need any further assistance.

    • Angela M

      Date: 04/17/2025

      I paid to have this service which included passport photos. I uploaded mine and instead of them rejecting it or notifying me that the image wasnt good enough, they mailed me the paperwork and told me to go somewhere and have the photo taken. It cost me another 30 bucks for something that I already paid for. I brought it to their attention and they ignored me and closed my request as complete. They also were not timely when they did respond. This is way too expensive to have poor response times, no response and no photos ( the most convenient part and why I paid for the service)

      Govassist LLC

      Date: 05/30/2025

      Thank you for your feedback.

      Were sorry to hear about the frustration you experienced. While our service includes the option to upload a passport photo for review, final acceptance must meet strict government standards, and in some cases, clients are advised to obtain a compliant photo in person to avoid delays. That recommendation is always made in the interest of ensuring a successful application.

      We do understand your disappointment and regret if you felt unsupported during the process. Your concerns about communication and follow-up are noted, and well review this internally to help improve future experiences.

      We truly appreciate you taking the time to share your experience.

    • Tim H

      Date: 04/16/2025



      Smooth, Quick, and Truly Helpful! 5 STARS I don’t usually write reviews for the BBB site, but I had such a great experience with Gov Assist that I had to share here. From start to finish, the passport process was incredibly smooth and efficient—no stress, no confusion. What really stood out, though, was the amazing support I got from Aura ******. She was kind, courteous, patient, and really went above and beyond to make sure everything communicated was clear and handled properly. Although much was handled via the web, it felt like I was talking to a real person who actually cared (because she did!). The interface was super easy to use, and I felt guided every step of the way. If you're on the fence, I totally recommend using Gov Assist—especially if you get to work with someone like Aura ******.

      Govassist LLC

      Date: 05/30/2025

      Thank you so much for taking the time to share your experience.

      We're thrilled to hear that the process felt smooth, stress-free, and personal, even through a digital platform. It means a lot to know that **** ****** made such a positive impressionshe truly cares about every client she helps, and well make sure your kind words reach her.

      We appreciate your recommendation and are so glad we could support you every step of the way.

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