Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern; I am writing this complaint again Penn Foster. As I recently in 5/31/24 was going through the process of purchasing a home and noticed that I had a new collection account for an alleged debt with Penn Foster. I have not known knowledge of signing up for school with them. This alleged account/debt of $1674.00 is currently showing active on my credit report. This is a complete defamation of character and impacting my creditworthiness to purchase a home or any item when the time sees fit. I have never had any dealing with organization. I requesting this be fully investigated and in negative items assigned to debt collector, USCB Corporation be removed & complete deletion from my consumer report to happen immediately.

  Business Response

  Date: 06/03/2024

  
  BBB Case Number: 21790882
  Student Name: ***************************
  Student Numbers: 23741859
  To Whom It May ***************** welcome the opportunity to address ****************** concerns. **************** enrolled into the A.S. Degree in Accounting on August 24,2022, by submitting a signed enrollment agreement and down payment. I will include a copy of the agreement.
  If **************** believes this is not his account, he must properly dispute the account. We would require a police report to be sent to ********************************** referencing the account ********. Once the police report is on file, we will continue with our investigation.
  Currently the account is placed with a third-party collection agency due to defaulted payments.
  We will continue to assist ****************, once the required police report is provided to us.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Business Response

  Date: 06/05/2024

  BBB Case Number: 21790882
  Student Name: ***************************
  Student Numbers: 23741859
  To Whom It May *********** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  I welcome the opportunity to address ****************** concerns. ****************** police report was provided to the school via the third party collection agency. On June 4, 2024 the account was removed from collections, the account was closed and the balance was adjusted to zero. The account in ****************** name no longer has a liability due. 

  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad on social media the first day I started Penn Foster for Sterile processing tech May 8th the full course amount is $1,100 and Iam on a payment plan so I pay $20 every month, i was told that after I finished my Allied health course, then my textbooks would be sent to my home that never happened so I waited a few days and called. It was so hard to get connected to someone when I did get connected to someone they werent really trying to tell me information about my textbook about a week and a half ago I finally got in contact with someone who could answer my question. They told me to check back next week and they should have it. I did so and the textbook still havent got sent out. I think its very ridiculous that I have to spend my money on something thats not useful , then they tell us that we can work out our own pace, but how can we without our textbooks then they tell us not to purchase them or never give us resources. This place of business has not tried to resolve the issue and its getting very tiring. I want a refund immediately. Or I need my textbooks sent out as soon as possible so that I can start my work.

  Business Response

  Date: 06/05/2024

  BBB Case Number: 21770283
  Student Name: ***********************
  Student Number: 240508AJW2

  To Whom It May *********************** am appreciative of the opportunity to address **************** concerns. Our records show ************** enrolled in Penn Foster College, Sterile Processing Program on May 8th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  ************** has completed the first 2 courses within the program.The next course is Building Blocks of Sterile Processing. This course comes with the Textbook STERILE PROCESSING TECHNICAL MANUAL, 9e.

  Unfortunately, this specific textbook delivery has been delayed due to being on backorder. Penn Foster is scheduled to have the Textbook in stock on or about the 17th of June. Once we have the Textbook in stock we plan to expedite the shipping to **************.  

  We deeply apologize for the delay and any inconvenience ************* has endured thus far. Penn Foster College would like to reassure ************** that we are here to support her during her academic journey.
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:05/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for a mechanic course for fun. I opted to do an in person course at a local community college. Upon trying to cancel was locked out of the account and unable. I emailed and the emails were dragged out stating that my account could not be found and that I needed to call. I called and was told my account was not found. However I received an email with a student number and provided that number to the representative. They still told me I was not found. Then my account was charged. I have all email correspondence and dates prove I was within cancellation time frame.

  Business Response

  Date: 06/05/2024

  BBB Case Number: 21761353
  Student Name: *************************
  Student Number: 240411I149

  To Whom It May *********************** am grateful for the opportunity to address ************** concerns. Our records show Ms. *** enrolled in Penn Foster College, Automotive Technician Program on April 11th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  ************ has been in contact with our *************************** which unfortunately cannot access our newer enrollments/accounts.
  Our Learner Success Advocate team has successfully canceled the Automotive Technician Program with a full refund of $79.00.

  We deeply apologize for any inconvenience ************ has endured thus far. Penn Foster College would like to wish ************ the best during her academic journey.
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $999 for my daughter to attend Penn foster for the medical billing and coding degree. Its 5/17 and she has no books and they sent her the wrong student number so she has no way to contact them without the correct information . Its impossible to reach the school for help or a refund

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21727844
  Student Name: ***************************
  Student Number: 240409D1KP

  To Whom It May *********************** am grateful for the opportunity to address ********************** concerns. Our records show ****************** enrolled in Penn Foster College, Medical Billing & Coding Program on April 9th, 2024,by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  ****************** has been in contact with our Learner Success advocates regarding her ability to access her account. All shipments for this program are sent once the learner has successfully reached specific points within the coursework. The first shipment would have been sent to the learner after the first two courses were completed.

  We are saddened to report that ****************** has withdrawn from the program as of May 20, 2024, with a refund of $999.00. We deeply apologize for any inconvenience she has endured thus far.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services:Supervisor  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this institution in december of 2023 and cancelled my enrollment in march or april 2023. I was supposed to receive a refund of $629.50. It was allegedly processed on April 24th or 26th, and I still have not received the refund. The cancelation department person l, *****, continuously tells me that the refund was sent but the account that it was sent to and the debit card used to pay are no longer active. I expressed that to her and also provided proof that the deposit was never received and she is refusing to send me my money. She Told me to contact my bank and have them research the refund status which I already did and provided documentation. I have repeatedly asked in more than two dozen emails to have a check sent, and she is refusing to do so. GIVE ME MY MONEY BACK IMMEDIATELY

  Business Response

  Date: 05/23/2024

  BBB Case Number: 21691805
  Name: ***************************
  Student Numbers:24014863
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns. ****************** enrolled into the Veterinary Technology Bachelor of Applied Science Degree on December 19, 2023, by submitting a signed enrollment agreement and payment in full for the first semester.
  On April 22, 2024, ****************** withdrew from the program. Due to this, ****************** was eligible for a refund of $629.50. The refund was processed on the same day back to Ms. ******** Mastercard ending in 4637. The refund was successfully processed,and we were provided a transaction reference number of 6628CD4720CCA6A900002385000035D35205382 from Chase.  
  ***************** has been provided with a screenshot and the successful transaction number in reference to her refund. On May 21. 2024, we reached out to ***** regarding the successful refund and Ms. ******** concerns. ***** provided us with a reference number for ****************** to provide her ******************* in order trace her refund. The reference number is 55432864116205733228008.
  As the refund was successfully processed, we are unable to assist ****************** beyond this point.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 05/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

  Customer Answer

  Date: 05/23/2024

  The refund policy was not applied correctly. I enrolled in the first semester and only completed one class out of 4 and of those classes only 7 of the 8 modules were completed. I would like ****** to please provide an email and phone number where I can contact him to address my concerns directly

  Customer Answer

  Date: 05/23/2024

  I dont believe the refund policy was applied correctly. I enrolled in the first semester and only completed one class out of 4 and of those classes only 7 of the 8 modules were completed. I would like ****** to please provide an email and phone number where I can contact him to address my concerns directly

  Customer Answer

  Date: 05/23/2024

  I dont believe the refund policy was applied correctly. I enrolled in the first semester and only completed one class out of 4 and of those classes only 7 of the 8 modules were completed. I would like ****** to please provide an email and phone number where I can contact him to address my concerns directly

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21691805
  Name: ***************************
  Student Numbers:24014863
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns. ****************** completed 10 out of the 21 exams required for her first semester. ****************** completed 47.6% of the semester. Per the enrollment agreement that ****************** signed, she is responsible for Non-refundable Fees + Registration Fees+ 50% of the tuition. The proper refund was provided to ******************.
  On. May 28, 2024, I personally emailed ****************** with a breakdown of her direct cancellation terms.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/26/2024 I enrolled into the high school program at Penn foster online. With the full amount paid of 909.00$. Since enrollment I have had zero support from any staff member. My classes would constantly drop, disappear, my work having to be redone time and time again. I left them know, when I enrolled being a military spouse that I was on a time crunch and needed to fulfill my diploma faster than others. My plan at first was college, but the deadline passed. Then enlisting into the military myself so my husband could stay home with our two children, one whom has special needs and why I needed to find a better career for my family. Time and time again *** called, been told oh the supervisor will call back theyre busy. And no response. I was told to file a claim online and it would be reached within ***** hours no more no less. Not ONE reply back. I missed both deadlines and now and I am in shambles with how badly Penn foster staff, has treated me, ignored me and now when I filed a new claim today all of my old was were deleted. Not by me, mind you. I will file a lawsuit if I do not receive my paid in FULL amount. They tried to tell me since 50% was completed I was only allowed 272.00$. That is not fair, due to their policy stating how they are there to HELP, their students. Ive been dismissed long enough I am tired of it. Every single day, since march I have reached out to complain. For help. And nothing each and every time. I will reach out to the *** *********************. I will go public, I have documented every single rude interaction. Every time Ive been placed on hold for HOURS at a time. Just to be hung up on. I am down with the abuse, the gross neglect. Penn foster is nothing but a scam, here get an education but then once we have your money its gone and so is our support. I want my full refund of 909.00$ I paid in full. I will go into a legal case if this does not get taken care of. Like so many times Ive been lied to about, today for example. I am tired.

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21675433
  Student Name: *****************************
  Student Number: 240317KFKR
  

  To Whom It May *********************** am grateful for the opportunity to address Ms. ******** concerns. Our records show ****************** enrolled in the Penn Foster High School Program on March 26th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  During *********************** enrollment with Penn Foster High School, she completed 14 credits (which includes fifteen courses, with three courses credited from previous education as transfer credits), leaving her with 7 credits remaining to be completed.

  We are saddened to report that ****************** has withdrawn from the program as of May 14, 2024. Due to ****************** completing more than 50% of the program, she would not be eligible for a refund. This is stipulated in the Enrollment Agreement signed by ******************. We did, however, refund the Military discount that was applied to ********************** account in the amount of $272.00 on May 3, 2024.

  I would like to commend ****************** for progressing through the amount of coursework she has in our High School Program at an accelerated rate. While we are saddened not to be part of her continued academic journey, we wish her the best in her future academic endeavors.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer Answer

  Date: 05/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21675433
  
  I am rejecting this response because:
  
  

  When I initially enrolled in this program, I let all of my teachers know at the fast space I would be accelerating at due to responsibility that I had and trying to enroll into a college program and or the military myself within a certain timeframe. I had gone through FASFA, and already sent over my completed documents to these colleges. Along side of working with an Air Force recruiter with again, a time frame of when I needed my diploma by. 
  Every time I had an exam written or not, it took weeks to hear back from anyone. Even the teachers took their time. Once finally reached and explained hey Im not trying to breeze through this program so quickly but I am on a time crunch and I as sole provider for my children and myself need to complete these task for myself and my childrens future wellbeing.

  They said they would help as much as they could, but it continued to progress to worsen with multiple ignored phone calls, messages or claims. I would call Penn foster multiple times and get hung up on. 
  I am a military spouse and a mother of two, oldest being disabled. I used my very LAST check from my job I had to quit in order to focus on getting a high school diploma. I used my LAST resources, financially to do this program only to be told. You missed your deadlines due to our neglect but well refund you the smallest amount and you wont be getting your diploma so you essentially wasted your time and resources. 
  And this breaks my heart because I still have bills due, I still cannot find a job or enlist into the military without a high school degree. I am 31 years old and having to find a job without any of these accommodations is impossible. Especially when I must support my family. Penn Foster is all about money and themselves. With my dire situation you wouldve thought they understood given Im not even receiving my high school diploma, that I would be eligible for this one time full amount refund that I paid in full of 909$ 

  That is a lot of money to waste just for literally no results. No pay off, and I missed my important life changing deadlines because of Penn foster. But they do not want to take responsibility even though in the beginning when I applied and talked to the recruiters, my teachers letting them know I would be doing this program faster than most due to my time frame I was given to finish things.
  The 272$ refund was a slap in the face. If not the full amount of the refund then at least ***** me my high school diploma since I pretty much finished the program.  

  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled daughter in Penn Foster high school diploma program on 3/6/24. Paid tuition in full for one time payment of $999. Received confirmation on 4-24-24 that program had been completed and would receive digital diploma access through third party Parchment. Have not received access and have spoken to customer service representatives from both companies multiple times with no valid reason for why I am still unable to access the diploma. Would like resolved as soon as possible with diploma being sent as I have paid for program as agreed. Have provided Penn Foster with screenshot proof that we are not able to access information.

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21672569
  Student Name: *************************
  Student Number: 2402287L1N

  To Whom It May *********************** appreciate the opportunity to address Ms. ******* concerns. Our records show **************** enrolled in the Penn Foster High School Program on March 3, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  **************** completed the Penn Foster High School Program as of April 25th, 2024.  Due to technical challenges with third-party Parchment, the Diploma release was delayed.  ******************** inquiry (May 6, 2024) regarding the release of her diploma was escalated to the Penn Foster Leadership team on May 7, 2024.

  Penn Foster has been in constant contact with **************** regarding her Diploma. It was confirmed on May 16, 2024, that access to the digital Diploma was available for ****************. Once the learner has received the digital Diploma the printing and shipping of a physical copy begins.

  We are enthused to congratulate **************** on successfully graduating from Penn Fosters High School Program. It is a great honor to have **************** as an alumnus and wish her the best in her future endeavors.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre not doing anything to further me on my journey. They have yet to grade my work for over 2 weeks which is causing me mental stress..because of this its pushing me further away from better jobs opportunities

  Business Response

  Date: 05/17/2024

  BBB Case Number: 21646817
  Student Name: ***********************
  Student Number: 240327RLV6
  To Whom It May *********************** am appreciative of the opportunity to address ****************** concerns. Our records show ************** enrolled in Penn Foster High School on March 27th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  ************** has been in contact with our Learner Success advocates regarding her coursework. Currently, ************** has 3 courses remaining in the High School Program. Three assignments are waiting to be graded which were all submitted on May 14, and May 16, 2024.

  English 2: ****** ****** - Personal and Professional Writing
  English 3: ****** ****** - Writing Skills
  English 4: ****** ****** - Writing A Research Paper
  
  The previous coursework ************** inquired about regarding the grading delay has been resolved. The Graded exam was not submitted to be graded. However, has now been submitted and grading time frames are adhering to what was advised.

  We deeply apologize for any inconvenience ************** has endured thus far. Penn Foster is thrilled to be a part of Ms. ****** academic journey as it progresses to completion.

  Penn Foster High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Penn Foster optician course. I received the material and began working. I tried to log back in and was unable to do so. I emailed asking how to resolve the issue. I called trying to resolve the issue. I could not get any help to fix it. I was not willing to pay for something I could not use. I tried cancelling my account as per the contract If you cancel within 6 calendar days of signing the enrollment agreement you will owe: $0 (100% refund). I am still being charged for this account. I believe it is a scam and I need to know why I am being charged for something I can not use. I did this to better myself and all it has done is caused issues.

  Business Response

  Date: 05/03/2024

  BBB Case Number: 21644889
  Name: ***********************
  Student Numbers: 23718099
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. **************** enrolled into the Optician program on July 26, 2022, by submitting a signed enrollment agreement and down payment.
  Reviewing Mr. ******* account, we did not receive the required written cancellation. Per the enrollment agreement, this must be done by mail or email. As of May 3, 2024,**************** has completed 5 out of 18 exams. The date of the last exam submitted was August 24, 2022. This was submitted beyond the contractual grace ****** for a full refund.
  Due to defaulted payments, ****************** account was turned over to a third-party collection agency. As the account is in an open status, the full program price was reported. If **************** were to withdraw from his program, we would close the account out according to the contractual terms. **************** would be responsible for the programs Registration Fee, Late/agency fees, and 50% of the tuition if he were to cancel as of May 3, 2024.
  As ****************** account is in collections, he would need to speak to them directly to discuss his financial responsibilities.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled to their highschool program and was told that they accepted my Chapter 35 va benefits and that all I had to do was send in the certificate of eligibility and my account would be zeroed out upon receipt of the letter. I sent the letter in and received the confirmation of receipt for the letter and I replied back to the email asking when my VA benefits would be submitted in order for payment to start to which I got no response. I called today to find out what the status was, and they informed me that they did not accept any VA programs I was told that they accepted when I was calling to inquire about enrolling and that in order to disenroll, I had to pay over 140 bucks and I could not get money back for what I had spent already to enroll in school. This company and the representative solicited money from me under false pretenses that the school courses would be completely covered. I asked these questions before I enrolled to make sure that they accepted my VA benefits. I want to cancel my enrollment immediately, and I want a refund of all of the money that I spent because I spent the money under the assumption that that money would be refunded to me and my account would be zeroed out as per the representative who I spoke with back on March 5 of 2024. This is unacceptable and is illegal to take money under false pretenses and not hold up your end of the bargain. I would suggest to whoever gets this that they go back and listen to that representatives conversation with me about enrollment and they deal with that appropriately. 100% false advertising. I do have the recorded conversation if needed. I was VERY clear that I would be using my benefits to pay for the school and rep was very clear on it zeroing out the balance and even told us where to send the *** letter to. No reply to say it would not be accepted nor did they reply to my email when I asked about the benefits and when they would start. Unacceptable!!! ID: ********** case CAS ***** D3G4Z9

  Business Response

  Date: 04/24/2024

  BBB Case Number: 21598515
  Student Name: *****************************
  Student Number: 240305DUX4

  
  To Whom It May *********************** am appreciative of the opportunity to address Mr. ******** concerns. Our records show ****************** enrolled in Penn Fosters High School Program on March 5th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
  Our website does indicate we no longer accept new enrollments from veterans or their dependents who wish to use their veteransbenefits as payment for their educational program(s).
  
  I would also like to confirm that a refund in the amount of $75.00 has been requested for a refund to ******************.   
  We deeply apologize for any inconvenience ****************** endured. Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor