Reviews

This profile includes reviews for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

Review Details

• Review fromKeyana B

  Date: 05/12/2025

  1 star

  Keyana B

  Date: 05/12/2025

  I enrolled with Penn Fosters distance education school on January 5th, 2017 & completed all of my courses May 16th 2017. I was told that if I completed my courses before the expected date of January 5th 2020 then I would get my diploma and the rest of the payments would be expunged off my account. I was 16 years old at the time, I am now 24 years old going on 25 & to this day I have still not received my *********** am being told I have to pay off $1000-2000 to be able to receive my diploma. I enrolled into ******-***** College in May of 2017 at the age of 16 and was unenrolled because of never receiving my transcripts or even a diploma. I am just now receiving transcripts stating i have completed everything academically but will still not receive my diploma. I will be suing. *** had financial hardships and so did my mother as well at the ********* were misdirected & misinformed & because of this I have been penalized from going to college. NO college will accept me no matter how good the grades are. And yes I could go get my GED or take the Hisets but why should I have to do that when I worked hard and busted my tail taking all those courses to get my high school diploma with penn foster. I have a lawyer that has told me we could win because I have proof and documentation of all that was told to me. But instead of taking legal action ive been trying to reach out to penn foster for them to just issue my diploma since theyve already closed my account completely anyways.. Theres a way they could work with me after all this time but if not then , legal action it is.

  Penn Foster

  Date: 05/16/2025

  Hello *** *******, 

  Thank you for taking the time to write a review for Penn Foster. I do apologize for the inconveniences you have faced. We have reached out to you via email to discuss further.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromGavin C

  Date: 04/17/2025

  1 star

  Gavin C

  Date: 04/17/2025

  I have work to submit for 1 class, however, the IT department has promised me for over a month they will unlock the class for my submission, but they wont. Im calling and calling, given their promise it will be taken care of in 3 days. Then I call back to find out it will be 10 days, etc. I was promised it would open today, but guess what? Ive already had a one on one with an instructor and must have another tomorrow because they are so lousy. Its a joke with my friends they are an IT driven product and cant get that right even! I cant graduate or get a job because of their inability to function. Im so frustrated, I dont recommend the, maybe they want more money and holding my graduation hostage?

  Penn Foster

  Date: 04/18/2025

  Dear Mr. ******************* you for taking the time to leave a review for Penn Foster High School. I do apologize for the inconvenience and delays you have faced as that is not the experience we aim to provide our students. 

  I am pleased to inform you that our Education Team has successfully added the retake, and it is now live. Please log in to continue at your earliest convenience. Please reach out if you have any further questions or concerns.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromHailie G

  Date: 04/12/2025

  1 star

  Hailie G

  Date: 04/12/2025

  If I could give a 0 star, I would. I canceled my enrollment in the veterinary technician program in 2024, paid my remaining balance in full even though I was going through financial troubles, but suddenly months later (Feb ****** and today Apr 1******) they are trying to charge me for some SIP thing when I am no longer enrolled in Penn Foster. Funny thing is, I contacted PF via the chat in February, and the representative ******* said that the charge was in error, but now they are trying to do that same charge again. Not happy at all

  Penn Foster

  Date: 04/14/2025

  Dear Hailie,

  Thank you for taking the time to leave a review for Penn Foster College. We greatly value our students feedback and overall satisfaction. We can confirm we have made the necessary adjustment(s) and your account is "paid in full." No further charges will be incurred. 

  We sincerely apologize for any inconvenience or frustration this situation has caused, and we are pleased to have this resolved in a timely manner. 

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromKirsten T

  Date: 04/09/2025

  3 stars

  Kirsten T

  Date: 04/09/2025

  My son got his HS diploma from PF at a point when we thought a GED was the only option. That was really great. I'm looking at this as an option for my youngest child, but I'm really very concerned about the extremely consistently low reviews from the past 12 months. I'm not interested in paying for anything where there is no institutional support and I have to request help by leaving a bad review!

  Penn Foster

  Date: 04/10/2025

  Ms. ******,

  Thank you for taking the time to leave a review for our school. We value the feedback given and take it into serious consideration. We have reached out to you via email to provide further assistance.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromSayon K

  Date: 03/13/2025

  1 star

  Sayon K

  Date: 03/13/2025

  They stole $600+ from us. The program used to work fine, but then they magically changed my password and student ID for literally no reason whatsoever. I haven't been able to log in for weeks, and I haven't received any emails. Terrible company, STAY AWAY!

  Penn Foster

  Date: 03/17/2025

  Hello *****,

  Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. We are sorry to hear that you have experienced log in issues. I have forwarded your contact information to one of our Subject Matter Experts within our Learner Success Advocate team. They will be reaching out shortly to assist you further.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromBriant B

  Date: 02/04/2025

  1 star

  Briant B

  Date: 02/04/2025

  I am very frustrated with Penn Foster right now, I have tried to call and reach out in the chat. However, to no avail, I haven't received any response from. anyone. I have finished the coursework and now I am ready to go into an externship. I can't get anyone to help me or guide me on the next steps. I have called, and every time I call, I'm a different number in the queue. I feel that the college needs more people available to answer questions about processes

  Penn Foster

  Date: 02/05/2025

  Dear ******,

  Thank you for taking the time to leave a review for Penn Foster Career School. I am truly sorry that your experience has not met the standards we aim to provide, and I understand your frustration. Please accept our apologies for the longer-than-normal wait times you've encountered when trying to connect with us. This is certainly not the experience we strive to offer.

  I have reached out to our team and requested that an advocate give you a call today to assist you further and address any outstanding questions or concerns you may have. Please keep an eye out for their phone call, as well as a follow-up email.

  We appreciate your patience, and we're here to support you. Thank you again for your feedback.
  Best regards,

  *******

  Learner Success Accommodations Specialist

• Review fromKim F

  Date: 01/28/2025

  1 star

  Kim F

  Date: 01/28/2025

  I am extremely frustrated at this point with Penn Foster. Everything was moving along swimmingly until they opened the learner success program. It is NOT SUCCESSFUL to say the least. All my courses except for 2 are locked. I've repeatedly contacted support through chat as well as calling to no avail. If I do use their chat, it'll say 13 minutes until I am served, well, 50 minutes could go by and it still says 13 minutes! Then they transfer me or I get disconnected. I ask them not to connect me to the learners program to resolve my issues bc nobody helps me over there but they do it anyway. I've been going through this since December! I'm all paid up so that I can complete my GED which I desperately want and need to complete but HOW CAN I? There is also the practical English course that keeps saying I need to complete something and yet when I go to the course, cannot find what needs to be completed as I completed it in August of 2024! If you look under chat support, you'll find the many messages I've sent that are actually marked "RESOLVED" when NOTHING has been RESOLVED!! I don't even know it's been marked as such unless I sign in. No emails, no calls, no messages from ANYONE! And to think I was considering taking another course after completing my GED. Nope, not anymore. I'll bring my education and business ELSEWHERE where this doesn't happen. I've also notified other people that were considering giving this company their money for a course and told them NOT TO!!! Now I've missed over a month of classwork time bc of this switch and nobody communicating with me. I want a refund for the time I've missed and time added back that I lost due to their muck up!

  Penn Foster

  Date: 01/29/2025

  Dear Ms. ********************* you for taking the time to write a review for Penn Foster High School. I sincerely apologize for the lack of communication you have experienced, as this is not the experience we wish to set for our students. To provide clarity to your questions, I have sent you a direct email to the email associated with your account. I look forward to assisting you further.

  Best regards,

  Kendall 

  Learner Success Accommodations Specialist

• Review fromMadison S

  Date: 01/23/2025

  1 star

  Madison S

  Date: 01/23/2025

  I would give 0 if I could. I paid to enroll on their online program. None of my credits have transferred. I can't get a hold of anyone. On line chats disconnect. My email is not answered. When I tried to cancel, they asked for more money. I have never even started the program. They have my credit card info so I am concerned.

  Penn Foster

  Date: 01/27/2025

  Dear Madison,

  
  Thank you for taking the time to write a review and sharing your concerns. I am truly sorry to hear about your negative experience, as this is not the kind of experience we wish for our students.

  Please check the email associated with your student account as I have reached out to you directly to address your concerns.

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromPetra A

  Date: 01/16/2025

  1 star

  Petra A

  Date: 01/16/2025

  I let my time on my course lapse. That's on me. However, I am trying to give penn foster MORE MONEY for a 6 month extension so I can get it over with. I have been trying TO GIVE THEM MONEY!!! for about a week now. It took about 3 days for someone to tell me there is a problem on their end collecting payment. The agents are clueless and THERE IS NO ONE WITH ANSWERS ANYWHERE!!!!! I have to keep calling back, waiting on hold to be told the same thing...I don't know why this is happening....and asked the same stupid question...would you like to try another card? NO, I WOULD NOT LIKE TO TEY ANOTHER CARD!!! THERE IS NOTHING WRONG WITH THE CARD. THE VERY SAME CARD PENN FOSTER TOOL ALLLLLLL MY PAYMENTS FROM AND WITHOUT FAIL. NOW IT'S THE CARD. To say I'm frustrated would be putting it lightly. Can I please pay this money and finish the course so I don't have to deal with penn foster anymore or can I get my money back?!

  Penn Foster

  Date: 01/21/2025

  Hello *****,

  Thank you for taking the time to review Penn Foster Group. I do apologize for the inconvenience and frustration you have faced as this is not the experience we strive to set for our students. I have reached out to you directly to resolve this issue so you can continue learning promptly. 

   

  Thank you,

  *******

  Learner Success Accommodations Specialist

• Review fromKELLIE F

  Date: 11/26/2024

  1 star

  KELLIE F

  Date: 11/26/2024

  At this point, if I could give a 0 stars I would. I was initially enrolled with ******** and had no problems. **************** was good. There was correspondence and resolutions were made in a timely manner. I was rolled over/merged into the system with Penn Foster due to a merge and from day one it has been a total nightmare. My dashboard shows I'm in the 4th semester instead of the 7th. I can get to the 7th semester and I've just finished my first class of the 7th semester. I've been requesting the next class to be opened up since 10/23/24 and to date it is still not open. I was told I had a final exam to take next on the 7th semester and I tried to explain to them, I've only taken one class in this semester and I'm not due another final just yet. I've opened case tickets. They've been closed with no answers, response or solutions. I've made several requests for a supervisor to call so that maybe I could explain where I am in my studies and hopefully convince them to take a look at where I was prior to this merge. To date, I'm still locked out of my classes and they're wanting me to enroll in the next semester and pay again when I had just paid for this (7th) semester at the end of August. I don't know what options I have. I feel like I'm being held hostage by a college I didn't even choose to enroll in. I'm beyond frustrated. They have my money and they have me locked out of my classes and all this time I've been trying to get all of it straightened out, I have until 08/25/25 to finish these classes and they've literally STOLE a month of my time.

  Penn Foster

  Date: 12/04/2024

  Dear ******,

  Thank you for taking the time to write a review. I sincerely apologize for the issues you've experienced, and I truly appreciate your patience as we work through the challenges with our new system.

  Ive reached out to you directly to ensure we maintain an open line of communication as we address your IT-related concerns. Please know that the IT request submitted on your behalf has been added to a high-priority list, and we are treating it with urgency. I expect a resolution within 72 business hours.

  Once again, I apologize for the inconvenience, and Im committed to resolving this for you as quickly as possible.

  Best,
  *******
  Learner Success Specialist