Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023 I signed up for the Medical Billing and Coding program through Penn Foster. After completion I would have my CPC-A. The A means apprentice, meaning would have to work two years as a medical billing and coder to get my apprentice taken off of my certificate. Now theyre offering what they call Medical Billing and Coding Professional. It comes with practice exams, a membership to the **** and the A would be dropped after completing the program. I called and asked to switch programs. I was told Id have to pay the remaining balance on my current program even though I wouldnt be finishing the classes and pay full price for the new program. How is that fair? I could *possibly* transfer my credits but I wouldnt know what credits could transfer till I agreed to switch programs. So essentially Id switch programs and *Unfortunately* no credits would be transferred . I just want to switch to the new program, not have to pay for classes Ive already passed or pay for classes I havent yet taken. I think its very underhanded the way they are handling this situation. Many other students in my ************** are upset at the complete injustice happening. Why should I pay a million or billion dollar company twice for classes Ive passed or have yet to take?! It would make sense to let currently enrolled students switch and pay the difference.

  Business Response

  Date: 04/23/2024

  BBB Case Number: 21595324
  Name: *********************
  Student Numbers: 23988018
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.  **************** enrolled into the Medical Billing and Coding diploma program on October 19, 2023, by submitting a signed enrollment agreement and down payment. As of April 23, 2024, **************** has completed 62.5% of her program.
  If **************** would like to enroll into another program, she would need to withdraw from her current program.This would mean closing out the account according to the terms **************** agreed to when she signed her enrollment agreement. Since ****************, completed over 50% of the program, she is responsible for the entire programs liability.
  We do not provide pre-evaluations for our diploma programs. If a student enrolls into a diploma program and they have completed any of the direct exams in a previous course, we will complete an evaluation post-enrollment. Any exam we could transfer over would result in a monetary credit being applied to the new account. Students would not pay for the same exam twice.
  **************** does have the ability to transfer programs, but would be bound by the terms outlined in the signed enrollment agreement.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the ********************* program back in 2023. I since then was sick and went through some financial challenges and asked about dropping out of the semester. I did complete a few classes and was willing to blot out any credits that I have received in order to not be billed for the rest of the semester. I did not even ask for a refund, what I paid, I owed. They were not willing to work that out and sent it to collections. No I am a two time graduate already from there, and I had high hopes for the school, but this put a bitter taste in my mouth now. I am very unhappy about this!

  Business Response

  Date: 04/16/2024

  BBB Case Number: 21582389
  Name: *******************************
  Student Numbers: 23907925
  To Whom It May ***************** welcome the opportunity to address Mr.Farringtons concerns.  ************************ enrolled into the ********************** associate degree on May 26, 2023 by submitting a signed enrollment agreement and downpayment.
  ************************ has submitted 24 out of 44 exams for their first semester. This would bring ************************ to a semester completion rate of 54.5%. Per the enrollment agreement that ************************ voluntarily signed, ************************ is responsible for the full semesters liability. All terms are located on the enrollment agreement and can be located at ************************************************************************
  ************************ will owe the remaining liability of the semester. Due to defaulted payments, the account was turned over to a third-party collection agency. ************************ will need to speak with the agency directly to address his financial obligations.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a minor when I signed up for the website Penn Foster on September 22, 2023. When I signed up, I was under the age of 18. I still live in a legally protected status as a minor, which means I cannot legally sign a contract. When I signed up for this website, it asked for my mom's information, so I provided it. It asked for her name and address, that's all. So, I was under the assumption that it was similar to ******** where if you dont pay, they will cancel the service for you. Then, some text popped up on the screen with lots of words I could not understand but it allowed me to continue without reading it, so I assumed it was nothing important. Then, I proceeded to do the class. After doing it for an hour, I was halfway completed with this class, which blew my mind considering it was supposed to be a college class. Turns out it was not a college class, and the school I plan on going to in the future wouldn't even expect anything from a school like this as they made it seem. I just closed the page under the assumption it would be fine. Yeah, they tricked me out of $49, but oh well. Fast forward to some months later, I get a call from my mom informing me that she got a bill in the mail for $1k with her name on it from a collection agency. They have been harassing us ever since, which violates so many laws. I did a bit of digging, and they've been sued for it before. So, if they do this to you, I would recommend taking legal action. If they keep harassing me, I will have no option but to hire a lawyer considering I was and still am under the legal age of majority for my state. They tricked me into a contract when Im not even of the legal age to sign one, and the website makes it seem like its a real school, but most schools wouldn't expect anything from them. They tricked me into thinking I was going to be taking a college class when in reality it was just some random c*** they made from a book course online."

  Business Response

  Date: 04/30/2024

  BBB Case Number: 21553323
  Name: *************************
  Student Numbers: 23973946
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. **************** was enrolled into the IT Support Specialist program by submitting a signed enrollment agreement and down payment. After reviewing Mr.******* enrollment agreement, we do reflect a guarantor signature from *************************.
  As of April 30, 2024, **************** completed 19% of the program. Due to defaulted payments, ***************** account was turned over to a third-party collection agency. As the account is in an open status, the full price of the program was reported.
  On December 27, 2023, the School received an email with the subject line of No longer looking to study. The email states Hello my son passed away how would I go about closing down his account. A reply was provided and was advised to provide the school with a death certificate. We did not receive a reply to our response.
  On April 10, 2024, we received an emailed letter from a S&S Law Firm, signed by a **************** claiming he represented *************************. When we tried to email the email on the Law Firms letter, we received a reply from *****************************. The email stated he was the student and that he paid an online website for assistance. **************** did state that the school should ignore the letter as he felt scammed by the site.
  On April 30, 2024, I emailed **************** directly to resolve his concerns.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Business Response

  Date: 04/30/2024

  BBB Case Number: 21553323
  Name: *************************
  Student Numbers: 23973946
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. On April 30, 2024, **************** replied to my email. **************** thanked us for our resolution.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically I signed up for a course here and theyre fine and dandy until they decided to start sending me another students mail and with a different adress and forwarding it to me. They are destroying my credit making up fake classes and now yesterday out of the blue and no logical reason after first off paying over 500$ toward a med assistant class that they decided after I paid half of the class off I wasnt accepted but the credit bureau demanding money and then forged my name through the strangely the same school and different name ******** and not responding and eventually blowing me off stole two 20$ denying me access most likely because I was enrolled in another clas the message saying class cancelled and not refunded but today was the favorite incident. These people belong in a cell because of the obvious if you read the complaints. Not just mine. The other complaints all Similiar. 66$ was withdrawn for absolutely no reason. I went to check the class and it wasnt even put toward the class first of all I am not banking for them to steal money out of my account at theyre will then double dipping by trying to reset the same money they already received or you were denied complete access to a class. Next thing you know that freaking class that your not by no means liable showing on my credit report also with another person who doesnt have the same or adress and they are not only expecting me to pay some made up bill that isnt my name. They forward the mail and steal money when ever they feel like it and it is disgusting and they are white collar criminals that need to be imprisoned

  Business Response

  Date: 04/17/2024

  BBB Case Number: 21544080
  Student Name: ***********************;
  Student Number: Multiple

  To Whom It May ****************************    I am appreciative of the opportunity to address Ms. **** concerns. Our records show ********** has enrolled in numerous programs within both Penn Foster and ******** Colleges. Penn Foster Group is a portfolio of companies that provide online education and training solutions.This includes ******** College, Penn Foster College, and many other online learning platforms.

  We are still reviewing all enrollments with the information provided to us within this platform. As of today April 17, 2024,we have identified 37 ******** College accounts, and 71 Penn Foster Career and College accounts. All the accounts located do have outstanding balances. We are still reviewing any additional enrollments, so please note the number of accounts may change.
  
  I would like to take the opportunity to encourage ********** to submit an enrollment dispute if ********** believes these enrollments are inaccurate. I have outlined the process below for ********** to review.

  Please send an email to ********************************** with Account Dispute noted in the subject line of the email. Please include as much information as possible in the body of the email to include a Police Report. Once we have received the email, we will start the investigation regarding Ms. **** inquiry.

  We deeply apologize for any inconvenience ********** endured. Penn Foster Group is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered Penn Foster's veterinary technician program about a year ago. I have continually moved forward and made progress in my studies. I went to take an exam, and was given a message that the course was cancelled. I cannot go any further in my studies, or do anything else. As things are now, I cannot graduate.Penn Foster has refused all contact. I have paid in full, and am well within the designated time to complete my course. I was given no notification that everything was to be cancelled. I need to either be able to continue forward, or else I will need a refund.

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21540760
  Name: ***********************
  Student Numbers: 58615622
  To Whom It May ***************** welcome the opportunity to address Mr. ******** concerns.  ****************** enrolled into the Veterinary Technician program via our Business to ***************** on February 23, 2023.
  Mr. ******** account is not in a closed status, and we do not have any holds applied. ****************** has full access to his account and submitted an exam on April 8, 2024.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 11/17/2023 i paid in full the course tuition of $899.00 for the small engine repair course after viewing the website and it stating at the completion of the course I would receive a ****** and ******** four cycle manual, and the *** test prep manuals. After completing the course 1/8/2024 I waited till first of FEB, made contact through chat where they stated they would push my completion package. I didn't receive anything in the time frame they state 4-6 weeks after I completed my program. MAR 20 called to check on status, was told my package would get pushed again, still didn't receive anything, but got a back order notice on my student portal that stated if i didn't receive anything by APR 3 to call, I waited an extra day and called APR 4; talked with someone again and I stated that the manual was the wrong one on the backorder form and wasn't the one posted on the website, also stated I didn't get my *** package. APR 6 received manual for Tecumseh that was published in May of 2000, and no *** test prep package still. I feel like i was mislead to enroll and now being given the run around to what I actually should receive. Any assistance would be great appreciated. Also included screenshots if you need more please let me know.

  Business Response

  Date: 04/10/2024

  BBB Case Number: 21540112
  Name: ***********************
  Student Numbers: 24002505
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns.  **************** enrolled into the Small Engine Repair diploma program on November 17, 2023, by signing and enrollment agreement and payment in full.  On January 8, 2024, **************** went into graduation status.
  Upon graduation students will receive 2 supplemental books. They will receive the *** Certification Exam Prep Book and the Tecumseh/Craftsman book. This book did recently replace the previously provided ****** and ******** book. We do provide a disclaimer that we reserve the right to change program content when it becomes necessary. We are in the process of updating our Marketing site.
  As *************** stated he did not receive the *** book, I will have that resent for him.  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21540112
  
  I am rejecting this response because: The manual sent was published back in May of 2000. Penn Foster states they care about giving the upmost education but handing out material that was published 24 years ago. I would think that schools would want to provide the most up-to-date material that a student is going to face in the real world setting. Also if Penn Foster knew they were making changes and haven't updated the website, how come as a new enrolling student I wasn't informed of the change; other schools/colleges I have attended were very upfront about things printed on materials but was not changed, and they didn't have the documentation updated yet. Seems like a bait and switch tactic because of advertising one thing, then trying to use the disclaimer "we reserve the right to change material if needed". My question is why the need for the change if Tecumseh and craftsman engines are not being produced anymore, but ****** and ******** engines are now the most commonly used engine. 
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/07/2024

  BBB Case Number: 21540112
  Name: ***********************
  Student Numbers: 24002505
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. The Small Engine Repair program itself is under review for course revisions.Currently the Tecumseh manual is the manual offered post-graduation. As an act of good faith, we are going to provide **************** with an updated ****** and ******** book. The tracking number for this will be 1Z401532YW12129658.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled my grandsons in the high school diploma program. Their mother is deceased and they received Survivor Benefits from SSI. I was informed that SSI letters would be provided as needed and that the boys would be enrolled as full time students. Now the letter for Survivor Benefits is due and was told they do not give any credit for full time student or fill out paperwork for Survivor Benefits. Now the children will lose benefits and I will be in trouble.

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21532444
  Name: ***********************************
  Student Numbers: Accounts ******** 23980519
  Students ******************* and *********************
  To Whom It May ***************** welcome the opportunity to address Ms. ********** concerns. ********************** enrolled ******************* into the High School diploma program on August 15, 2023, by submitting a signed enrollment agreement and down payment. ********************** enrolled ********************* into the High School diploma program on October 4, 2023, by submitting a signed enrollment agreement and down payment.
  Penn Foster does not advertise or state that students are full/part time. One of the benefits of Penn Fosters programs and the reason so many of our students choose our school is the ability to work at their own pace. The flexibility it affords our students does not allow us to certify our students as attending full-time because each student works independently and at their own individualized pace.
  We ,regrettably, are unable to assist ********************** with her request. Penn Foster does not state or advise that we are able to fill out  social security paperwork as we have a letter that directly addresses this subject. ********************** was provided with that letter.
  
   Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Customer Answer

  Date: 04/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21532444
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***********************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never got a notice that I owed a collection. I checked online and found it because my credit score went down.

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21526004
  Name: *************************
  Student Numbers: Could not Locate.
  To Whom It May ***************** welcome the opportunity to address Ms. ****** concerns.A search was completed using the phone number and email ************** provided the BBB. We are unable to locate the account ************** is referring to with the information provided. On April 9, 2024, I personally emailed ************** to try to gather more information to locate the account. Once the account is located, we will work with ************** and try to resolve her concerns.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into pennfoster medical program on 3/03/2024. After 2 days of being enrolled my acct froze up and I was no longer able to proceed with the program. I called customer service and sent in tickets to get the issue resolved. On the 5th (last day of full refund policy) day I put in a ticket to cancel and get a full refund due to not being able to access my school work. I ended up having to call the next week because it still wasnt cancelled OR fixed and the lady cancelled for me at that time but since she didnt cancel until 3 days after the five day grace ****** I was left with a balance of almost 400 dollars. I called and the learning service said they see where I did put a ticket in on the fifth day and told me to put a ticket in to have the refund resolved. I did this and received a phone call from an ****** on 3/13/2024 apologizing for all the issues I was having and said they had put a ticket in for my refund of the amount I paid to start and that all the cancellation fees were being cancelled. I left it at that and believed it was taken care of. Yesterday 3/30/2024 I received an email saying my 100 dollar payment would be processed on 4/3. I sent a message and the lady I spoke with said that my acct was still active but the acct is still frozen. I just want the fees to be cancelled and the acct to be closed. I have already had to enroll into another school so I wouldnt be behind where I need to be. I attached pictures showing that my acct was listed as inactive and the continue button is greyed out. The account has been that way since two days after I enrolled. I cant get anyone to answer the phone and when they do I get told to put in a ticket. I am at a loss.

  Business Response

  Date: 04/12/2024

  BBB Case Number: 21508817
  Student Name: ******************************;
  Student Numbers: 2403026BMI
  To Whom It May *********************** am grateful for the opportunity to address Ms. ********* concerns. ******************** officially enrolled in the Medical Assist Career Diploma on March 3, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  On March 9, 2024, ******************** requested to cancel the account. We remained in communication with ******************** as we worked to resolve backdating the cancellation to be within the cancelation time frame for a refund.  
  I am happy to report that the $120.00 has been sent for a refund, and to allow 2 business days for processing. This refund amount does include the auto payment of $100.00 that was processed on April 5, 2024.

  We deeply apologize for the delay, and inconvenience ******************* endured. Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer Answer

  Date: 04/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  
  

• Initial Complaint

  Date:03/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ***************************** was staying with a family friend for a while and she kept her out of school for 3 months and then enrolled her in Pen Foster Homeschool without my permission. Now I am trying to enroll ****** back into public school in ************************************************* needs her transcript and a letter from pen foster saying she is no longer enrolled there before she can start public school. So I called pen foster and after sitting in hold for an hour I spoke with someone and told them the situation and they said that any adult over the age of 18 can enroll any child into the program but told me as ******* mother that I can not take her out of the program. That only the person who enrolls the child can take them out. I do not believe this is right or legal because how can any random person sign a child up for school and then when the parent trys to take them out and put them in real school, they are not able to. So I am unable to put my 14 year old daughter into school because Pen Foster wont send a transcript and let me take my own daughter out of the program. There has to be something that can be done about this because it is not right

  Business Response

  Date: 04/12/2024

  
  BBB Case Number: 21507659
  Name: ***************************
  Student Numbers: 24028722
  Student Name *****************************
  To Whom It May ***************** welcome the opportunity to address Ms. ******** concerns.  ****************** is inquiring on the account of ********************. ******************** was enrolled into the Penn Foster High School diploma program by submitting a signed enrollment agreement and down payment on January 17, 2024. The guarantor who signed the enrollment agreement was not ******************.
  ****************** was advised that she did not sign the enrollment agreement and that we were unable to assist her at the time with withdrawing ******************** from the program. A review was completed,and ******************** was withdrawn from the school according to the contractual terms on April 12, 2024.
  ****************** was sent an email on April 12, 2024, with this information. A cancellation letter was provided and ****************** was advised on how to order official transcripts.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist