Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/26/2024 I enrolled into the high school program at Penn foster online. With the full amount paid of 909.00$. Since enrollment I have had zero support from any staff member. My classes would constantly drop, disappear, my work having to be redone time and time again. I left them know, when I enrolled being a military spouse that I was on a time crunch and needed to fulfill my diploma faster than others. My plan at first was college, but the deadline passed. Then enlisting into the military myself so my husband could stay home with our two children, one whom has special needs and why I needed to find a better career for my family. Time and time again *** called, been told oh the supervisor will call back theyre busy. And no response. I was told to file a claim online and it would be reached within ***** hours no more no less. Not ONE reply back. I missed both deadlines and now and I am in shambles with how badly Penn foster staff, has treated me, ignored me and now when I filed a new claim today all of my old was were deleted. Not by me, mind you. I will file a lawsuit if I do not receive my paid in FULL amount. They tried to tell me since 50% was completed I was only allowed 272.00$. That is not fair, due to their policy stating how they are there to HELP, their students. Ive been dismissed long enough I am tired of it. Every single day, since march I have reached out to complain. For help. And nothing each and every time. I will reach out to the *** *********************. I will go public, I have documented every single rude interaction. Every time Ive been placed on hold for HOURS at a time. Just to be hung up on. I am down with the abuse, the gross neglect. Penn foster is nothing but a scam, here get an education but then once we have your money its gone and so is our support. I want my full refund of 909.00$ I paid in full. I will go into a legal case if this does not get taken care of. Like so many times Ive been lied to about, today for example. I am tired.

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21675433
  Student Name: *****************************
  Student Number: 240317KFKR
  

  To Whom It May *********************** am grateful for the opportunity to address Ms. ******** concerns. Our records show ****************** enrolled in the Penn Foster High School Program on March 26th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  During *********************** enrollment with Penn Foster High School, she completed 14 credits (which includes fifteen courses, with three courses credited from previous education as transfer credits), leaving her with 7 credits remaining to be completed.

  We are saddened to report that ****************** has withdrawn from the program as of May 14, 2024. Due to ****************** completing more than 50% of the program, she would not be eligible for a refund. This is stipulated in the Enrollment Agreement signed by ******************. We did, however, refund the Military discount that was applied to ********************** account in the amount of $272.00 on May 3, 2024.

  I would like to commend ****************** for progressing through the amount of coursework she has in our High School Program at an accelerated rate. While we are saddened not to be part of her continued academic journey, we wish her the best in her future academic endeavors.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

  Customer Answer

  Date: 05/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21675433
  
  I am rejecting this response because:
  
  

  When I initially enrolled in this program, I let all of my teachers know at the fast space I would be accelerating at due to responsibility that I had and trying to enroll into a college program and or the military myself within a certain timeframe. I had gone through FASFA, and already sent over my completed documents to these colleges. Along side of working with an Air Force recruiter with again, a time frame of when I needed my diploma by. 
  Every time I had an exam written or not, it took weeks to hear back from anyone. Even the teachers took their time. Once finally reached and explained hey Im not trying to breeze through this program so quickly but I am on a time crunch and I as sole provider for my children and myself need to complete these task for myself and my childrens future wellbeing.

  They said they would help as much as they could, but it continued to progress to worsen with multiple ignored phone calls, messages or claims. I would call Penn foster multiple times and get hung up on. 
  I am a military spouse and a mother of two, oldest being disabled. I used my very LAST check from my job I had to quit in order to focus on getting a high school diploma. I used my LAST resources, financially to do this program only to be told. You missed your deadlines due to our neglect but well refund you the smallest amount and you wont be getting your diploma so you essentially wasted your time and resources. 
  And this breaks my heart because I still have bills due, I still cannot find a job or enlist into the military without a high school degree. I am 31 years old and having to find a job without any of these accommodations is impossible. Especially when I must support my family. Penn Foster is all about money and themselves. With my dire situation you wouldve thought they understood given Im not even receiving my high school diploma, that I would be eligible for this one time full amount refund that I paid in full of 909$ 

  That is a lot of money to waste just for literally no results. No pay off, and I missed my important life changing deadlines because of Penn foster. But they do not want to take responsibility even though in the beginning when I applied and talked to the recruiters, my teachers letting them know I would be doing this program faster than most due to my time frame I was given to finish things.
  The 272$ refund was a slap in the face. If not the full amount of the refund then at least ***** me my high school diploma since I pretty much finished the program.  

  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled daughter in Penn Foster high school diploma program on 3/6/24. Paid tuition in full for one time payment of $999. Received confirmation on 4-24-24 that program had been completed and would receive digital diploma access through third party Parchment. Have not received access and have spoken to customer service representatives from both companies multiple times with no valid reason for why I am still unable to access the diploma. Would like resolved as soon as possible with diploma being sent as I have paid for program as agreed. Have provided Penn Foster with screenshot proof that we are not able to access information.

  Business Response

  Date: 05/28/2024

  BBB Case Number: 21672569
  Student Name: *************************
  Student Number: 2402287L1N

  To Whom It May *********************** appreciate the opportunity to address Ms. ******* concerns. Our records show **************** enrolled in the Penn Foster High School Program on March 3, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  **************** completed the Penn Foster High School Program as of April 25th, 2024.  Due to technical challenges with third-party Parchment, the Diploma release was delayed.  ******************** inquiry (May 6, 2024) regarding the release of her diploma was escalated to the Penn Foster Leadership team on May 7, 2024.

  Penn Foster has been in constant contact with **************** regarding her Diploma. It was confirmed on May 16, 2024, that access to the digital Diploma was available for ****************. Once the learner has received the digital Diploma the printing and shipping of a physical copy begins.

  We are enthused to congratulate **************** on successfully graduating from Penn Fosters High School Program. It is a great honor to have **************** as an alumnus and wish her the best in her future endeavors.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre not doing anything to further me on my journey. They have yet to grade my work for over 2 weeks which is causing me mental stress..because of this its pushing me further away from better jobs opportunities

  Business Response

  Date: 05/17/2024

  BBB Case Number: 21646817
  Student Name: ***********************
  Student Number: 240327RLV6
  To Whom It May *********************** am appreciative of the opportunity to address ****************** concerns. Our records show ************** enrolled in Penn Foster High School on March 27th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.

  ************** has been in contact with our Learner Success advocates regarding her coursework. Currently, ************** has 3 courses remaining in the High School Program. Three assignments are waiting to be graded which were all submitted on May 14, and May 16, 2024.

  English 2: ****** ****** - Personal and Professional Writing
  English 3: ****** ****** - Writing Skills
  English 4: ****** ****** - Writing A Research Paper
  
  The previous coursework ************** inquired about regarding the grading delay has been resolved. The Graded exam was not submitted to be graded. However, has now been submitted and grading time frames are adhering to what was advised.

  We deeply apologize for any inconvenience ************** has endured thus far. Penn Foster is thrilled to be a part of Ms. ****** academic journey as it progresses to completion.

  Penn Foster High School is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Penn Foster optician course. I received the material and began working. I tried to log back in and was unable to do so. I emailed asking how to resolve the issue. I called trying to resolve the issue. I could not get any help to fix it. I was not willing to pay for something I could not use. I tried cancelling my account as per the contract If you cancel within 6 calendar days of signing the enrollment agreement you will owe: $0 (100% refund). I am still being charged for this account. I believe it is a scam and I need to know why I am being charged for something I can not use. I did this to better myself and all it has done is caused issues.

  Business Response

  Date: 05/03/2024

  BBB Case Number: 21644889
  Name: ***********************
  Student Numbers: 23718099
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. **************** enrolled into the Optician program on July 26, 2022, by submitting a signed enrollment agreement and down payment.
  Reviewing Mr. ******* account, we did not receive the required written cancellation. Per the enrollment agreement, this must be done by mail or email. As of May 3, 2024,**************** has completed 5 out of 18 exams. The date of the last exam submitted was August 24, 2022. This was submitted beyond the contractual grace ****** for a full refund.
  Due to defaulted payments, ****************** account was turned over to a third-party collection agency. As the account is in an open status, the full program price was reported. If **************** were to withdraw from his program, we would close the account out according to the contractual terms. **************** would be responsible for the programs Registration Fee, Late/agency fees, and 50% of the tuition if he were to cancel as of May 3, 2024.
  As ****************** account is in collections, he would need to speak to them directly to discuss his financial responsibilities.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled to their highschool program and was told that they accepted my Chapter 35 va benefits and that all I had to do was send in the certificate of eligibility and my account would be zeroed out upon receipt of the letter. I sent the letter in and received the confirmation of receipt for the letter and I replied back to the email asking when my VA benefits would be submitted in order for payment to start to which I got no response. I called today to find out what the status was, and they informed me that they did not accept any VA programs I was told that they accepted when I was calling to inquire about enrolling and that in order to disenroll, I had to pay over 140 bucks and I could not get money back for what I had spent already to enroll in school. This company and the representative solicited money from me under false pretenses that the school courses would be completely covered. I asked these questions before I enrolled to make sure that they accepted my VA benefits. I want to cancel my enrollment immediately, and I want a refund of all of the money that I spent because I spent the money under the assumption that that money would be refunded to me and my account would be zeroed out as per the representative who I spoke with back on March 5 of 2024. This is unacceptable and is illegal to take money under false pretenses and not hold up your end of the bargain. I would suggest to whoever gets this that they go back and listen to that representatives conversation with me about enrollment and they deal with that appropriately. 100% false advertising. I do have the recorded conversation if needed. I was VERY clear that I would be using my benefits to pay for the school and rep was very clear on it zeroing out the balance and even told us where to send the *** letter to. No reply to say it would not be accepted nor did they reply to my email when I asked about the benefits and when they would start. Unacceptable!!! ID: ********** case CAS ***** D3G4Z9

  Business Response

  Date: 04/24/2024

  BBB Case Number: 21598515
  Student Name: *****************************
  Student Number: 240305DUX4

  
  To Whom It May *********************** am appreciative of the opportunity to address Mr. ******** concerns. Our records show ****************** enrolled in Penn Fosters High School Program on March 5th, 2024, by completing and submitting a signed enrollment agreement and fulfilling the necessary down payment requirements.
  Our website does indicate we no longer accept new enrollments from veterans or their dependents who wish to use their veteransbenefits as payment for their educational program(s).
  
  I would also like to confirm that a refund in the amount of $75.00 has been requested for a refund to ******************.   
  We deeply apologize for any inconvenience ****************** endured. Penn Foster is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023 I signed up for the Medical Billing and Coding program through Penn Foster. After completion I would have my CPC-A. The A means apprentice, meaning would have to work two years as a medical billing and coder to get my apprentice taken off of my certificate. Now theyre offering what they call Medical Billing and Coding Professional. It comes with practice exams, a membership to the **** and the A would be dropped after completing the program. I called and asked to switch programs. I was told Id have to pay the remaining balance on my current program even though I wouldnt be finishing the classes and pay full price for the new program. How is that fair? I could *possibly* transfer my credits but I wouldnt know what credits could transfer till I agreed to switch programs. So essentially Id switch programs and *Unfortunately* no credits would be transferred . I just want to switch to the new program, not have to pay for classes Ive already passed or pay for classes I havent yet taken. I think its very underhanded the way they are handling this situation. Many other students in my ************** are upset at the complete injustice happening. Why should I pay a million or billion dollar company twice for classes Ive passed or have yet to take?! It would make sense to let currently enrolled students switch and pay the difference.

  Business Response

  Date: 04/23/2024

  BBB Case Number: 21595324
  Name: *********************
  Student Numbers: 23988018
  To Whom It May ***************** welcome the opportunity to address Ms. ******* concerns.  **************** enrolled into the Medical Billing and Coding diploma program on October 19, 2023, by submitting a signed enrollment agreement and down payment. As of April 23, 2024, **************** has completed 62.5% of her program.
  If **************** would like to enroll into another program, she would need to withdraw from her current program.This would mean closing out the account according to the terms **************** agreed to when she signed her enrollment agreement. Since ****************, completed over 50% of the program, she is responsible for the entire programs liability.
  We do not provide pre-evaluations for our diploma programs. If a student enrolls into a diploma program and they have completed any of the direct exams in a previous course, we will complete an evaluation post-enrollment. Any exam we could transfer over would result in a monetary credit being applied to the new account. Students would not pay for the same exam twice.
  **************** does have the ability to transfer programs, but would be bound by the terms outlined in the signed enrollment agreement.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the ********************* program back in 2023. I since then was sick and went through some financial challenges and asked about dropping out of the semester. I did complete a few classes and was willing to blot out any credits that I have received in order to not be billed for the rest of the semester. I did not even ask for a refund, what I paid, I owed. They were not willing to work that out and sent it to collections. No I am a two time graduate already from there, and I had high hopes for the school, but this put a bitter taste in my mouth now. I am very unhappy about this!

  Business Response

  Date: 04/16/2024

  BBB Case Number: 21582389
  Name: *******************************
  Student Numbers: 23907925
  To Whom It May ***************** welcome the opportunity to address Mr.Farringtons concerns.  ************************ enrolled into the ********************** associate degree on May 26, 2023 by submitting a signed enrollment agreement and downpayment.
  ************************ has submitted 24 out of 44 exams for their first semester. This would bring ************************ to a semester completion rate of 54.5%. Per the enrollment agreement that ************************ voluntarily signed, ************************ is responsible for the full semesters liability. All terms are located on the enrollment agreement and can be located at ************************************************************************
  ************************ will owe the remaining liability of the semester. Due to defaulted payments, the account was turned over to a third-party collection agency. ************************ will need to speak with the agency directly to address his financial obligations.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a minor when I signed up for the website Penn Foster on September 22, 2023. When I signed up, I was under the age of 18. I still live in a legally protected status as a minor, which means I cannot legally sign a contract. When I signed up for this website, it asked for my mom's information, so I provided it. It asked for her name and address, that's all. So, I was under the assumption that it was similar to ******** where if you dont pay, they will cancel the service for you. Then, some text popped up on the screen with lots of words I could not understand but it allowed me to continue without reading it, so I assumed it was nothing important. Then, I proceeded to do the class. After doing it for an hour, I was halfway completed with this class, which blew my mind considering it was supposed to be a college class. Turns out it was not a college class, and the school I plan on going to in the future wouldn't even expect anything from a school like this as they made it seem. I just closed the page under the assumption it would be fine. Yeah, they tricked me out of $49, but oh well. Fast forward to some months later, I get a call from my mom informing me that she got a bill in the mail for $1k with her name on it from a collection agency. They have been harassing us ever since, which violates so many laws. I did a bit of digging, and they've been sued for it before. So, if they do this to you, I would recommend taking legal action. If they keep harassing me, I will have no option but to hire a lawyer considering I was and still am under the legal age of majority for my state. They tricked me into a contract when Im not even of the legal age to sign one, and the website makes it seem like its a real school, but most schools wouldn't expect anything from them. They tricked me into thinking I was going to be taking a college class when in reality it was just some random c*** they made from a book course online."

  Business Response

  Date: 04/30/2024

  BBB Case Number: 21553323
  Name: *************************
  Student Numbers: 23973946
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. **************** was enrolled into the IT Support Specialist program by submitting a signed enrollment agreement and down payment. After reviewing Mr.******* enrollment agreement, we do reflect a guarantor signature from *************************.
  As of April 30, 2024, **************** completed 19% of the program. Due to defaulted payments, ***************** account was turned over to a third-party collection agency. As the account is in an open status, the full price of the program was reported.
  On December 27, 2023, the School received an email with the subject line of No longer looking to study. The email states Hello my son passed away how would I go about closing down his account. A reply was provided and was advised to provide the school with a death certificate. We did not receive a reply to our response.
  On April 10, 2024, we received an emailed letter from a S&S Law Firm, signed by a **************** claiming he represented *************************. When we tried to email the email on the Law Firms letter, we received a reply from *****************************. The email stated he was the student and that he paid an online website for assistance. **************** did state that the school should ignore the letter as he felt scammed by the site.
  On April 30, 2024, I emailed **************** directly to resolve his concerns.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

  Business Response

  Date: 04/30/2024

  BBB Case Number: 21553323
  Name: *************************
  Student Numbers: 23973946
  To Whom It May ***************** welcome the opportunity to address Mr. ******* concerns. On April 30, 2024, **************** replied to my email. **************** thanked us for our resolution.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically I signed up for a course here and theyre fine and dandy until they decided to start sending me another students mail and with a different adress and forwarding it to me. They are destroying my credit making up fake classes and now yesterday out of the blue and no logical reason after first off paying over 500$ toward a med assistant class that they decided after I paid half of the class off I wasnt accepted but the credit bureau demanding money and then forged my name through the strangely the same school and different name ******** and not responding and eventually blowing me off stole two 20$ denying me access most likely because I was enrolled in another clas the message saying class cancelled and not refunded but today was the favorite incident. These people belong in a cell because of the obvious if you read the complaints. Not just mine. The other complaints all Similiar. 66$ was withdrawn for absolutely no reason. I went to check the class and it wasnt even put toward the class first of all I am not banking for them to steal money out of my account at theyre will then double dipping by trying to reset the same money they already received or you were denied complete access to a class. Next thing you know that freaking class that your not by no means liable showing on my credit report also with another person who doesnt have the same or adress and they are not only expecting me to pay some made up bill that isnt my name. They forward the mail and steal money when ever they feel like it and it is disgusting and they are white collar criminals that need to be imprisoned

  Business Response

  Date: 04/17/2024

  BBB Case Number: 21544080
  Student Name: ***********************;
  Student Number: Multiple

  To Whom It May ****************************    I am appreciative of the opportunity to address Ms. **** concerns. Our records show ********** has enrolled in numerous programs within both Penn Foster and ******** Colleges. Penn Foster Group is a portfolio of companies that provide online education and training solutions.This includes ******** College, Penn Foster College, and many other online learning platforms.

  We are still reviewing all enrollments with the information provided to us within this platform. As of today April 17, 2024,we have identified 37 ******** College accounts, and 71 Penn Foster Career and College accounts. All the accounts located do have outstanding balances. We are still reviewing any additional enrollments, so please note the number of accounts may change.
  
  I would like to take the opportunity to encourage ********** to submit an enrollment dispute if ********** believes these enrollments are inaccurate. I have outlined the process below for ********** to review.

  Please send an email to ********************************** with Account Dispute noted in the subject line of the email. Please include as much information as possible in the body of the email to include a Police Report. Once we have received the email, we will start the investigation regarding Ms. **** inquiry.

  We deeply apologize for any inconvenience ********** endured. Penn Foster Group is devoted to the educational advancement and satisfaction of all our students.  
   
  Sincerely. 
  ***********************************
  Student Services: Supervisor  

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered Penn Foster's veterinary technician program about a year ago. I have continually moved forward and made progress in my studies. I went to take an exam, and was given a message that the course was cancelled. I cannot go any further in my studies, or do anything else. As things are now, I cannot graduate.Penn Foster has refused all contact. I have paid in full, and am well within the designated time to complete my course. I was given no notification that everything was to be cancelled. I need to either be able to continue forward, or else I will need a refund.

  Business Response

  Date: 04/09/2024

  BBB Case Number: 21540760
  Name: ***********************
  Student Numbers: 58615622
  To Whom It May ***************** welcome the opportunity to address Mr. ******** concerns.  ****************** enrolled into the Veterinary Technician program via our Business to ***************** on February 23, 2023.
  Mr. ******** account is not in a closed status, and we do not have any holds applied. ****************** has full access to his account and submitted an exam on April 8, 2024.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students.
  
  Sincerely.
  *****************************
  Escalation Specialist