Business Profile

Product Development and Marketing

Davison Design & Development, Inc.

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Complaints

This profile includes complaints for Davison Design & Development, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

74 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told the price of a wirefram for my app development would cost me 3,400.00 it would include a laptop or iPhone to go over the features to make sure everything worked. All I received was designs of pictures.
Business Response
Date: 05/23/2023

This letter is in response to the
above referenced complaint filed by Mr. ****** ******* against Davison Design
and Development, Inc. (Davison) on or about 05/04/2023. Mr. ******* has been, and continues to be, a
valued client. As will be detailed
below, the service for which he contracted has been completed with his explicit
written approval. Additional services
have been offered, though Mr. ******* has not engaged any additional services. There is no basis or his complaint.

As stated in his complaint, Mr.
******* contacted Davison with an idea for a new phone application. He contracted, and paid, for Wireframe and
App Layout services. Davison created the
appropriate material and provide them to Mr. ******* for his approval. He provided his approval and the materials were
finalized. Attached is a copy of the signed
approval, note the actual layout design has been redacted for confidentiality. Additional development services were offered
but he has not engaged such services.

In his complaint, Mr. *******
alleges an iPhone, or laptop, wee to be provided as part of his contract. He is mistaken. The contract was for the Wireframe and App Layout
depictions only. The contract details
the services to be performed and the items to be provided;

“1.       The Developer will examine the proposed
features and functions of the Idea.
2.
The Developer will create the Wireframe depiction of the App. The Wireframe
will depict the various essential screen views, describe the general functions
of the App and reflect layout, graphic elements and chromatic schemes.
3.        The
Developer will combine the Wireframe with an app icon and home screen design to
create an App Layout, which will be delivered to Client.
4.        No
programming or other development services are included in this Agreement…”

Nowhere in the contact is there
mention that an iPhone, or laptop, is to be provided. Further the contract explicitly states that no
programming or other development services are included in the Agreement. To the extent Mr. ******* believes otherwise,
he is mistaken.

Davison has performed
the services for which Mr. ******* contracted.
Those services were performed with his express written approval. Additional development services were offered
but not yet engaged. There is no basis for his complaint.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Initial Complaint
Date:04/30/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I invested money into this company hoping they would follow through with their promise of helping me to bring my idea to life only to turn around and find myself constantly being sent to voicemail everytime I tried to reach out. As a result, I would like a full refund for horrible services. I was not able to reach anyone for a month and wish to terminate any services with this company and receive full compensation. This company did not assist me in anyway and have caused me hardships by accepting money from me and not following through with what was promised.
Business Response
Date: 05/23/2023

This letter is in response to the
above referenced complaint filed by Ms. ******* ***** against Davison Design
and Development, Inc. (Davison) on or about 004/20/2023. The research services for which Ms. ***** contracted
have been completed, she has not engaged any additional services, nor made any
additional payments. There is no basis
for her complaint.

Ms. ***** contacted Davison with an idea for a
product on 01/30/2023. The electronic
submission system utilized by Davison makes it impossible for a client to
submit an idea without having two separate disclosures displayed in a printable
and savable format. It is important to
note that the disclosures are made BEFORE the client enters any service
contract or makes any payment to Davison.
Among the disclosures is the statement that “It is Davison’s normal
practice to seek more than one contract in connection with a submitted
idea.” The disclosure then provides a
listing of the various services and related fees. She acknowledged, via an electronic
signature, that she both received and read these disclosures. The disclosures are also freely available on
Davison’s website.

Following receipt of the
disclosures, Ms. ***** entered into the initial pre-development contract for
the performance of research related to her submitted idea. Payment of the fee
was received and the services under the pre-development contract were completed. Consistent with the terms of the contract and
the disclosures provided to her, Davison began discussion of additional
services for the further development of her project. She declined these additional services, which
is her prerogative.

In her complaint, Ms. ***** states Davison
did not follow through on its promise to bring her idea to life. This is a mischaracterization
of the facts. Davison disclosed all services
that are offered, and their related fees, in advance of her engaging any services. She contracted for, paid for, and received
the service of the initial pre-development research. She declined any additional services and has
paid no additional monies. It is unreasonable
to characterize her refusal to engage services as Davison’s failure to perform
those services.

Next she complains that her calls were not returned
and she was only sent to voicemail. This
is false. Attached is the phone log for
Ms. ***** covering the past 30 days. Calls
were made on four (4) days; only one day did she not speak directly with a representative
however she did speak with a representative on the very next day. Prompt and regular communication is to be
expected; to demand immediate and continuous communication is not reasonable.

There is no factual basis to support Ms. *****’s complaint. As stated above, she was fully informed of
all the services and fees. She
acknowledged having received and read the disclosures of the services and
fees. These disclosures were provided
BEFORE any service contract was provided.
Davison has performed the
services for which she contracted and has discussed additional services which
she has not engaged. While she is free
to decline the further development services, that decision does not negate the
services which were performed nor does it provide a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 05/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not agree with their decision and find that they are being very dishonest. They were sending my calls to voicemail and it is not right. You do not offer services to anyone and have someone's calls going to voicemail consecutive days at a time. I also attached what is called a golden ticket that I received from Davison where I set a date to visit and tour the factory and never heard back from anyone concerning this matter. Where is the proof that you all perform according to the contract. After I sent off the money that was asked of me, it was almost impossible reaching someone. I also feel I paid more than asked of me and would like a refund for that also. Who wants to work with someone who does not uphold their part of the agreement? Can you all not investigate the calls at this company? They are not right and it's not fair that Janine did not properly inform me of the other fees besides the initial costs. I did not understand the agreement obviously

Regards,

******* *****
Business Response
Date: 06/07/2023

This letter is in response to the
additional comments submitted by ******* ******* regarding the above referenced
complaint. The original response of May 23, 2023 is incorporated as if fully
set forth herein. The additional comments contain a litany of allegations
which, without reiterating the contents of the original response, will be
addressed.

Ms. ***** again raises the matter of her calls
being sent to voicemail. This was
addressed in the original response.
Next, she claims there was no follow through with the invitation to tour
Davison’s facility. The invitation stands, and Ms. ***** is welcome to make
arrangements to visit. She simply needs
to coordinate her travel and accommodations to coincide with a date on which a
tour can be scheduled. If she provides a
timeframe for her visit, the precise date and time of a tour can be
arranged. Thirdly, she asks for proof that
services were performed. She received
the portfolio via email and by USPS. Her
receipt of the research is the proof that the services were completed. Next she claims she “paid more than was asked”. This is false, in fact she paid less than the
contract fee. As evidenced in the
receipts attached to the comments, the line item “Savings” were reductions of
the fee amount. Next, she alleges to have not been informed of the fees for
additional services. This was addressed
in the original response, though for additional clarity, attached please find a
copy of the electronic record of her acknowledgment that she received and read
the disclosure as well as a copy of the disclosure as it was provided to her.
Finally, she claims to have not understood the terms of the contract she
entered. There is no clam that she does
not possess the competence to enter a contract.
The contract terms are simply written with no “legalese”. If she did not
understand the terms, Davison cannot be held responsible for her entering an
agreement she did not understand.

There is no factual basis to support Ms. *****’s complaint. As stated above, she was fully informed of
all the services and fees. She
acknowledged having received and read the disclosures of the services and
fees. These disclosures were provided
BEFORE any service contract was provided.
Davison has performed the
services for which she contracted and has discussed additional services which
she has not engaged. While she is free
to decline the further development services, that decision does not negate the
services which were performed nor does it provide a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately as I see with others, the people at Davison Invention will forever get away with scamming people and having their calls going straight to voicemail. I will never accept any comment and will always be against them no matter what response they make. On another note, I have attached the actual receipt that should have been sent the first time, which is a receipt of the final charges after the final payment was made. It shows that even with the -100 taken off, they still owe me $300 total because the total should have been $995, but after adding everything up, I overpaid by $300. I was told because I did not meet the deadline, I could no longer access the discount so other than the $100 discount, I have paid everything else on the receipt. If they are not going to reimburse me for neglect on their part, I should at least be reimbursed for overpayment. I also attached the email informing Janine P***** of this very issue and she never responded. I also attached more emails of the conversations showing Janine being completely unreachable and me becoming very agitated because of this. She continued to call me during hours of me working when I made it known to her multiple times that I work during the hours of 9AM to 2PM. Whenever we would speak, we would mostly always choose the time 2:30PM CDT to speak as that is when I get off from work. Nothing about this is right and all I ask is that I am reimbursed from horrible services and overpayment. The proof is in the email attachments. Look at the times I responded back to Janine. How could she continue missing almost immediate responses? IT IS NOT ACCEPTABLE!!! I also have more emails but cannot attach them as the acceptable file size is not large enough for me to attach every single email.

Regards,

******* *****
Customer Answer
Date: 06/14/2023
Below, I have copied and pasted the URLs of the emails and receipt proofs due to me not being able to upload the documents in PDF format. I truly hope you are able to open these links, Also, at the end of each link is a description of what's provided in the link as proof. I have chosen not to provide anymore attachments as they never get through to you. Please keep in mind the dates of each email as well as the times I responded. Some not so fast as others but you can see the frustration grow from Janine P***** and Davison's neglectful behavior through these emails.
https://*********************************************************************************************-(email of receipt of all payments made; the total of all payments was always $995 which means I overpaid by $300 and informed Janine P***** in which she never responded back about this particular matter)
https://*********************************************************************************************-(email showing where I called Janine P***** multiple times and got no answer)
https://*********************************************************************************************-(another email showing me reaching out to Janine P***** and still no way to reach her)
https://*********************************************************************************************-(another set of emails where I reached out and still hearing nothing from Janine)
https://*********************************************************************************************-(another email where I was unsuccessful in reaching Janine P*****)
https://*********************************************************************************************-(another email where she pretends she has reached out)
https://*********************************************************************************************-(another email showing prompt and swift response but when I called, voicemail picked up)
https://*********************************************************************************************-(countless emails where she pretends she has tried to reach me but couldn't answer her phone after a swift response from me)
https://********************************************************************************************** my final email with huge concerns and questions due to Janine's negligent behavior/actions

Customer Answer
Date: 06/16/2023
See attached receipt.
Business Response
Date: 06/21/2023

This letter is in response to the
second set of additional comments submitted by ******* ***** regarding the
above referenced complaint. Per your office’s request, this response is limited
to the allegation of an overpayment. As
will be detailed below, Ms. ***** did not make an overpayment and is not due
any refund.

Submitted with her comments is a receipt
which on its face indicates an overpayment of $200.00. However, when the specific items are
understood, that receipt shows a discount of $200 to which Ms. ***** was not
entitled. More specifically; on 02/03/2023
Ms ***** made an initial payment of $100.00.
That payment secured her a discount of $200.00 that is reflected on the receipt
on 02/06/2023. However, her payment was
cancelled due to Non-Sufficient Funds. This is reflected on the receipt on
02/09/2023. The fact that the initial payment
was never received, the associated discount was invalidated. She did receive a second discount of $195 on
02/24/2023. Ms. ***** was provided with
a corrected receipt which she also included in her supporting documentation.
There is no factual basis to support Ms. *****’s allegation of an overpayment.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 06/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I replied via your email. Please also review the attachments included in the email.
Here is an attachment of a pre-authorized transaction I didn't notice until recently. The pre-authorized transaction of which I knew nothing about for $200. Also they keep saying they gave me 2 discounts but how is that when Janine P***** made it known I was no longer eligible for the discounts when my very first payment did not go through. From then, I was under the impression I would no longer receive the discounted benefits. I have attached a statement from my NetSpend account with the Davison Design transactions highlighted in yellow. Therefore, how could they have given me discounts when I was told I no longer qualified because I did not meet the deadline?? As you see, I did not meet the deadline because of the $100 debit that failed. Also, why would they give me discounts that don't add up to the total of $995? Look at the receipt again. I have also attached proof of the failed transaction of a payment I made through cash app. Also, can I sue for the pre-authorized transaction they did not make note of on the receipt but the proof is in my attachment

Regards,

******* *****
Customer Answer
Date: 06/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I replied via your email. Please also review the attachments included in the email.

Here is an attachment of a pre-authorized transaction I didn't notice until recently. The pre-authorized transaction of which I knew nothing about for $200. Also they keep saying they gave me 2 discounts but how is that when Janine P***** made it known I was no longer eligible for the discounts when my very first payment did not go through. From then, I was under the impression I would no longer receive the discounted benefits. I have attached a statement from my NetSpend account with the Davison Design transactions highlighted in yellow. Therefore, how could they have given me discounts when I was told I no longer qualified because I did not meet the deadline?? As you see, I did not meet the deadline because of the $100 debit that failed. Also, why would they give me discounts that don't add up to the total of $995? Look at the receipt again. I have also attached proof of the failed transaction of a payment I made through cash app. Also, can I sue for the pre-authorized transaction they did not make note of on the receipt but the proof is in my attachment

Regards,

******* *****
Initial Complaint
Date:04/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Davison development is a scam. I was told to pay $5000 for my invention to be brought to life and they will have 45 companies for your invention to be advertised to. Well i paid the $5000 and all i received was a picture of my invention and lies. The 45 companies cost an additional $3500 so you are misled and scam. Don’t go through this company
Business Response
Date: 05/18/2023

Davison has received notice of a complaint filed by a ****** ********, ID ********. Unfortunately, there is inadequate information provided in the complaint to accurately identify the client, if she is in fact a client of Davison. There are multiple clients with the name ****** ********, but none reside in Buffalo, New York, or even within New York more broadly. The complaint does not provide an email, nor a complete phone number, nor a complete zip code, to assist in proper identification.

Kindly request additional detail from the complainant so that her project can be identified and a proper response provided.

Thank you.

Sincerely,

David *. D****

Associate Counsel

DAVISON

Customer Answer
Date: 06/01/2023
Hello ********, this is ****** ********. My previous name was ******** ******. You can contact Davison with the inclosed documents. My contact number is ###-###-####
Business Response
Date: 06/21/2023

This letter is in response to the
above referenced complaint filed by Ms. ****** ******** against Davison Design
and Development, Inc. (Davison) on or about 04/26/2023. As you are aware, it was not until 06/11/2023
that it was clarified that Ms. ******** contacted Davison and engaged in services
under the name of ******** ******. Accordingly,
all supporting information identifies the client as ******** ******. That stated, all contracted services have
been performed with Ms. ******’s express written approval and authorization. There is no basis for her complaint.

Ms. ****** contacted Davison with an idea for
a new product. The electronic submission system utilized by Davison makes it
impossible for a client to submit an idea without having two separate
disclosures displayed in a printable and savable format. It is important to note that the disclosures
are made BEFORE the client enters any service contract or makes any payment to
Davison. Among the disclosures is the
statement that “It is Davison’s normal practice to seek more than one contract
in connection with a submitted idea.”
The disclosure then provides a listing of the various services and
related fees, including the fee for additional presentations. She acknowledged,
via an electronic signature, that she both received and read these disclosures. The disclosures are also freely available on
Davison’s website. Attached is a copy of
the fee disclosure as it was presented to Ms. ****** as well as the electronic record
of her acknowledgement of having received and read the disclosure.

Following receipt of the
disclosures, Ms. ****** entered into the initial pre-development and
representation contract. Payment of the fee was received and the research services
under the pre-development contract were completed. The representation service was contingent on
her providing presentation materials. She
entered a custom service contract for specific development services. A copy of the contract is attached with the specific
services highlighted. Davison created a
preliminary ideation sketch which she approved.
Based on that approval a virtual rendering was created which again met whit
her approval. Based on that approval the
presentation material was created and Ms. ****** authorized the presentation of
her product idea. Copies of the approvals
and authorization are attached. Note the
actual design has been redacted for confidentiality. The initial
pre-development and representation agreement was for the presentation to a single
prospective licensee. This presentation
was performed.

In her complaint, Ms. ****** claims
she was misled and that 45 companies were to be contacted. She is incorrect. As detailed in the disclosure provided to her
before entering any contract, Davison offers a wide variety of services. Some contracts involve the creation of a
physical sample, others do not, some include presentations to up to 45 companies,
other do not. The specific contract that
she entered was for a virtual presentation material and a single presentation.

There is no factual basis to support Ms. ******’s complaint. As stated above, she was fully informed of
all the services and fees. She
acknowledged having received and read the disclosures of the services and
fees. These disclosures were provided
BEFORE any service contract was provided.
Davison has performed the
services for which she contracted.
However, in the interest of customer satisfaction, Davison will offer
two additional presentations at no cost to Ms. ******. If she wishes to accept this offer, she need
only contact the Licensing Department to make arrangements for these
presentations.

Sincerely,

David M. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 06/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don’t receive any of the billing material until after it was paid, and that’s when i was told i had to pay an additional $3500 for 45 companies to look at the invention. I have also contacted the company serval times with no response. I have attached the filing to ask for the name change and to show i have been trying to contact someone since Oct about anything to take place.
I wouldn’t have paid $4500 for just a drawing that I could have made myself. I was misled. They start off by saying 45 completely will look at your project to wheel you in.

Mrs. ******
-------------------------------------------------------------------------------
Sorry I forgot the case number. Also when i was asked did i contact the licensing department, I never received a number and communication stopped. I have talked to Ashley she is the one that stated i would only receive an image and nothing else unless I paid $3500. So I will like to know what did $4500 cover? I had to pay to get it patent myself, and how do I know if they are even going to represent my product

Mrs. ******
Initial Complaint
Date:03/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Davison has deceived me on multiple counts and breached their contract, lied to me many times and defrauded me of over $12,000.
Business Response
Date: 04/10/2023

This letter is in response to the
above referenced complaint filed by Mr. **** *** against Davison Design and
Development, Inc. (Davison) on or about 03/26/2023. Client concerns are taken
seriously and Davison endeavors to address those concerns and avoid any
miscommunications. From the time of an
initial contact, and throughout the development and presentation of the idea,
Davison maintains an open channel of communication, disclosing, in advance, its
services and fees, the risks of new product development, and providing
contracts that are simply written, with no “fine print” provisions.   It is not possible to be more upfront with
its clients about the risks, services, fees and the development of their
project. As will be detailed below, Mr. *** was informed of the risks of new
product development BEFORE entering any contract for services. The services to date have performed with his
approval and authorization. There is no
basis for a refund, nor support for the complaint.

In March 2022, Mr. *** submitted his
new product idea through Davison’s website. The electronic submission system utilized by Davison makes it impossible
for a client to submit an idea without having two separate disclosures
displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client
enters any service contract or makes any payment to Davison. The disclosures provide a listing of the various
services and related fees, as well as the historical success rates for securing
license agreements. Mr. *** acknowledged,
via an electronic signature, that he both received and read these disclosures. Attached is a copy of the disclosures and a
copy of the electronic data record documenting Mr. ***’s acknowledgment and
receipt. It bears noting that the
disclosures are also freely available on Davison’s website.

Mr. *** has entered a series of
service contracts and has provided his written approval and authorization at
each stage. Davison created an initial
ideation design and provided that to him for review and approval. He approved the ideation design and based on
that approval, the final virtual rendering and presentation materials were
created. A copy of his signed approvals
are attached (note the actual design has been redacted for confidentiality
purposes). He entered into a
representation agreement wherein Davison would contact up to forty-five (45
corporations regarding his product idea. These corporations would be divided into three separate rounds of
contacts. Mr. *** authorized Davison to
proceed with the presentations; a copy of his signed authorization is
attached. The first two sets of
corporations have been contacted. Mr.
*** was provided with a list of those companies prior to their being contacted.
To date, no corporation has agreed to license his product idea. Davison remains willing and able to complete
the final list of corporations.

Though not explicitly stated in the
complaint, it is believed that Mr. ***’s fundamental complaint is that his
product idea has not been licensed. Davison
simply does not guarantee a particular product idea will be licensed; much less
guarantee a financial gain. Davison goes
to great lengths to disclose the risks to all individuals who may submit an
idea for a new product. In addition to
disclosing all of its services and fees upfront, the historical success rates
of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly
provide disclosures that there is no guarantee that a product idea will be
licensed, or that a client will realize a financial gain. Unfortunately, the reality for most
individuals is that their product idea does not get licensed. When faced with an outcome not meeting their
unrealistic expectations, too many clients forget that they knowingly undertook
a risk after being fully informed of the risk by Davison. Instead, they lash out, relying on a mistaken
belief that their product ideas were special and should have prevailed where
others did not.

            Davison
has performed all contracted services with Mr. ***’s approval and authorization.
There is no basis for a refund, or for his complaint. In light of his stated concerns,
his file has been placed “On Hold”. If he
wants to have the final services completed, he need only contact Davison’s
legal department to have the services resume.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Initial Complaint
Date:03/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 7,000 to help with my idea. My idea is an extreme sport idea. When it came to present it the sent it to a toy company, when the got rejected they asked me for $300 more to send it to another company. I never even got a prototype, the only thing they took 7000 dollars for was to photoshop and idea of what it would look like if they invented it then they showed it to a place for children when my idea is not for children in any way in fact it’s to dangerous. I feel like is a scam that’s why they keep asking for money they act like your idea got rejected so you have to pay a restock fee when there is nothing to restock, and no work has been done.
Business Response
Date: 04/10/2023

This letter is in response to the
above referenced complaint filed by Mr. ****** ***** against Davison Design and
Development, Inc. (Davison) on or about 03/25/2023. The services for which Mr. ***** contracted
have been completed with his approval and authorization. There is no basis for
his complaint.

Mr. ***** contacted Davison in May 2020. The
electronic submission system utilized by Davison makes it impossible for a
client to submit an idea without having two separate disclosures displayed in a
printable and savable format. It is
important to note that the disclosures are made BEFORE the client enters any
service contract or makes any payment to Davison. Among the disclosures is the statement that
“It is Davison’s normal practice to seek more than one contract in connection
with a submitted idea.” The disclosure
then provides a listing of the various services and related fees, including the
fee for additional presentations. He acknowledged, via an electronic signature,
that he both received and read these disclosures. The disclosures are also freely available on
Davison’s website. Attached, please find
a copy of the fee disclosure as it would have been presented to Mr. ***** and
the data record documenting his electronic acknowledgment.

Following receipt of the
disclosures, Mr. ***** entered into the initial pre-development and
representation contract. Payment of the fee was received and the research services
under the pre-development contract were completed. The representation service was contingent on
his providing presentation materials. Mr. ***** entered a second agreement for the creation of these
material. The presentation materials
were created with his express written approval. A corporation was identified to whom the product idea would be presented
and Mr. ***** provided his authorization to proceed with the presentation. The company did not license his idea and
Davison offered its additional presentation service for an addition fee. Mr. ***** has not engaged this additional service.

In his complaint, Mr. ***** states
that he was not informed of the additional fee for additional presentations
This is false. As stated above, he acknowledged
having received and read the fee disclosure which detailed the various services
offered. The disclosure clearly states:
“It is Davison’s normal practice to seek more than one contract in connection
with a submitted idea.” Also, the representation
agreement he entered is explicitly clear that the service was for a single
presentation to a single Licensee. Next,
Mr. ***** raises a concern over the company that was identified for
presentation of his idea. Simply states,
he was informed of the identity of the selected corporation before he provided
his authorization to proceed with the presentation. Finally, he complains that no physical sample
was created. The custom agreement he
entered covers a variety of services, not all of which were engaged by Mr.
*****. The additional notes section
identifies which services have been engaged. Section E.1. which provides for the creation of a physical sample, is
not listed as one of the covered services, see the attached agreement.

There is no factual basis to support Mr. *****’s complaint. As stated above, he was fully informed of all
the services and fees. He acknowledged
having received and read the disclosures of the services and fees. These disclosures were provided BEFORE any
service contract was provided. Davison has performed the services for which he
contracted and has discussed additional services which he has not engaged. However, in the interest of customer satisfaction,
Davison will offer two additional presentations at no cost to Mr. *****. If he wished to accept this offer, he need
only contact the Licensing Department to make arrangements for these
presentations.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 04/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I made an effort to reach out to them as they stated on their response I even left a voicemail to call me back and I still have not heard anything from them. So I’m only accepting this if they call me back. They should have my contact details.

Regards,

****** *****
Business Response
Date: 05/08/2023

This letter is in response to the additional
comments submitted my ****** ***** regarding the above referenced complaint. Communication is important and Davison
endeavors to maintain regular and prompt communication with its clients. Unfortunately, mishaps occur. To the extent Mr. ***** has been inconvenienced
by any such mishap, Davison extends its apology.

Following receipt of his comments,
a representative of Davison’s Licensing Department contacted Mr. *****. He was informed of the details of pursuing additional
presentations. That process has begun.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 05/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:03/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has a breach of contract they were supposed to make my product and promote the seal they have been lying to me saying that my product is not ready and they've been selling my product on shop HQ I video taped it and I can find them and they continue to lie to me now they're not talking to me I paid over $17,000 to have them make my product. I want their head on a stick and all the money they've made off my product
Business Response
Date: 03/21/2023

This letter is in response to the
above referenced complaint filed by Ms. *** ****** against Davison Design and
Development, Inc. (Davison) on or about 03/03/2023. Customer concerns upset
everyone and the staff works very hard to troubleshoot them so communication
errors are kept to a minimum. From the
time of an initial contact and throughout the process, Davison maintains an
open channel of communication, disclosing its services and fees upfront and
providing contracts that are simply written, with no “fine print” provisions. Also, the client’s approval is secured at
each stage of the development process. Having
reviewed Ms. ******’s file, the services were provided with her approval and to
her satisfactions. There is no basis for
a refund.

Briefly stated, Ms. ******
initially entered a pre-development contract for research services related to her
new product idea and those services were performed. Following completion of the research, she
entered the product development agreement which covers a wide range of services
from the initial design, through final licensing services. Each individual stage in the process is
dependent upon the client’s approval of the preceding stage. These individual
steps included; the preliminary ideation, the preliminary virtual, the
preliminary engineering, the industrial ideation, the industrial virtual, and
the executive summary. She provided her
written approval for each of these six stages. With regard to the virtual and executive
summary she completed a questionnaire in which she provided positive
feedback. Finally, she authorized the
presentation of her product idea. Currently the list of corporations to be contacted is being complied. Attached are copies of her signed approvals
and competed questionnaires. (Note the actual approved design have been
redacted.)

In her complaint, she makes a bald,
unsupported accusation that her idea was “stolen”. This is false and defamatory. When ideas are
submitted to Davison, they are submitted pursuant to a Confidentiality
Agreement. Per that Agreement, Davison agrees to not use a client’s idea
without written permission. Davison takes this obligation seriously and adheres
to it its terms with all submitted ideas. That stated, there are literally millions of issued patents, filed
applications, and products in the market place. It is not uncommon for multiple people to have the same, or similar,
idea. Davison cannot be responsible for
every similar product that others may independently develop. Part of the purpose
of Davison’s initial pre-development service is to provide the client with some
understanding of the nature and extent of the “prior art”, i.e. other
information related to, but not necessarily the same as, the client’s idea, so
that they may be more informed before deciding to pursue further development of
their idea

Next, she mischaracterizes the contracted
services stating that Davison was “make my product and promote the sale” of the
product. Davison is a design and development firm. It is not a product manufacturer and does not
“market” it clients’ product ideas in the sense of selling the product to the
general public. Davison presents the
product idea to corporations with the goal of securing a license agreement. It is the subsequent licensee that would
coordinate the distribution and sale of the product.

As stated there is no basis for her
complaint and no basis for a refund. It
is her prerogative to cancel the contract, but that does not provide a valid basis
for a refund. In light of her comments, her file has been placed on hold. If she wishes Davison to proceed with the presentations
of her product idea, she may contact the legal department to have her project
reinstated.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Initial Complaint
Date:02/22/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I entered into an agreement with the DAVISON Invention in September 2020. I spoke with Kelly K*********** (Executive Assistant ) regarding my invention. It was approved and I was assigned a project manager Anthony * V*******. I presented my ideas and we agreed on a price of $18,500.00 paid in December 2020. As an educator, I am able to find creative ways to develop needed skills and this invention is that. Mr. Anthony * V******* has not been able to successfully see this project through. I had concerns, and tried to file a complaint but was bounced back to him. This company has no oversite or quality department as a mediator if an inventor is having issues. Miss calls, no show for scheduled appointments, waiting on the phone, just continued unprofessional behavior. I was set a design to sign off in July of 2022 that did not demonstrate my educational invention. I sent a detailed email that he responded to but never addressed my concerns. In December of 2022, he calls me stating we are tired of waiting for you to sign off on this project; we are sending this to legal, furthermore, stated " was the email you sent prior confirmed by me? Then asking to send him the email and that he was recording this conversation. I was never told or consented to be recorded. I am not comfortable speaking with Mr. Anthony W V******* and am requesting a mediator. I have all emails and texts from 2020 to the present. Education is my passion. Nursing needs educators like myself to chase zero patient harm this is why I invented this project. I felt I should have someone who can truly bring this project to life, and see my vision, and Mr. Anthony * V******* has proven not to be able to assist me with this project. So many excuses, and missed opportunities. I should have been speaking to the design team from the beginning. I am requesting a mediator, completion of this project, and the removal of Mr. Anthony * V******* as project manager and dealing directly with the design team. Thanks
Customer Answer
Date: 03/02/2023

This message is in regard to your complaint submitted on 2/22/2023 against Davison Design & Development, Inc.. Your complaint was assigned ID ********.
I was contacted by Anthony *. V******* III via email requesting I schedule phone call. I replied I am not comfortable with having a conversation with him without the design team and I will contact the mediator this was his response below .
BBB ******** ******

*** ****** ************** *********** *****
***********************************
"Faith doesn't make things easy it makes things possible"

----- Forwarded Message -----
From: ******* ******** ******************************
To: '****** *************** *******************************
Cc: '***** ************* ********************************
Sent: Wednesday, March 1, 2023 at 11:20:09 AM EST
Subject: RE: [External Sender] Re: [External Sender] Re: Trying To Reach You

We have not been contacted by a mediator. If this is in arbitration, I will have to turn it over to legal.

And for your understanding, the design team does not “get on the phone” with clients. I did that as a courtesy to you to try and help facilitate an amicable resolve. I think you are taking for granted the hoops I have been jumping through to help this project along.

As an aside, I am sorry that you find my tone offensive but I have been trying to help you with this for some time and I am just being candid as to what can be done. Had I know that was an issue for you, I would have involved another contact here at the firm. And I hope the mediator is aware of how Jason has handled himself as that is where the relationship became stressed.

If you would like, I will be happy to speak to whomever you are referring to as mediator.

Thank you.

Creatively Yours,

Anthony *. V******* ***

Executive Vice President of Project Management

###-###-#### Ext.#####

Direct Dial: ###-###-####

Kelly K***********

Executive Assistant

###-###-#### Ext.#####

Direct Dial: ###-###-####

******************************

DAVISON | RIDC Park - 595 Alpha Drive | Pittsburgh, PA 15238

Home of www.Inventionland.com

International: ###-###-####

From: ****** ************** **************************************
Sent: Wednesday, March 1, 2023 11:11 AM
To: ******* ******** ******************************
Subject: [External Sender] Re: [External Sender] Re: Trying To Reach You

I will speak with the mediator and get back to you. Again I am not comfortable with your tone or being on the phone with you without the design team present. I need to hear from them.

Sent from Yahoo Mail for iPhone

On Wednesday, March 1, 2023, 11:06 AM, ******* ******** *****************************> wrote:

The plan is for us to have a conversation to decide how to handle this project. Design has done all they can within the parameters of the technology available.

I am happy to try to explain this and what we can do to move forward but I will not continue the back and forth in emails as it is too easy to misconstrue the message by reading tone and emotion into the written word.

Please provide a time and date for our conversation as we are coming to no resolve handling such in this manner. Moreover, we are not going to allow this to sit and wither away, which is why I have been reaching out because this needs to be handled for all involved as both sides (you and Davison) have allocated much in the way of time and resources. I truly believe we are in this position because of a lack of understanding of both our industry and the process. I hope we can resolve this moving forward.

Creatively Yours,

Anthony *. V******* III

Executive Vice President of Project Management

###-###-#### Ext.#####

Direct Dial: ###-###-####

Kelly K***********

Executive Assistant

###-###-#### Ext.#####

Direct Dial: ###-###-####

******************************

DAVISON | RIDC Park - 595 Alpha Drive | Pittsburgh, PA 15238

Home of www.Inventionland.com

International: ###-###-####

From: ****** ************** **************************************
Sent: Wednesday, March 1, 2023 10:38 AM
To: ******* ******** ******************************
Subject: [External Sender] Re: Trying To Reach You

Can you send me updates on the plan for the buttocks invention? Can the Design Team be on the call when they are available? Please reach out to the design team when we can meet, and I will try to adjust my schedule. This will be the best use of a phone conversation. Respectfully.

*** ****** ************** *********** *****

***********************************

"Faith doesn't make things easy. It makes things possible."

On Tuesday, February 28, 2023 at 12:45:14 PM EST, ****** ************** ******************************* wrote:

I have two scheduled appointments and will follow up with you via email.

*** ****** ************** *********** *****

***********************************

"Faith doesn't make things easy it makes things possible"

On Tuesday, October 4, 2022 at 12:11:09 PM EDT, ******* ******** ****************************** wrote:

Hi ******,

I tried to call you today but couldn't leave a message. Please call me at ###-###-####.

****************

Creatively Yours,

Anthony V*******

Executive Vice President of Project Management

DAVISON | RIDC Park | 595 Alpha Drive | Pittsburgh, PA 15238

###-###-#### | Fax: ###-###-####

International: ###-###-####

****************
Business Response
Date: 03/21/2023

This letter is in response to the
above referenced complaint filed by Ms. ****** ********-***** against Davison
Design and Development, Inc. (Davison) on or about 02/22/2023 and the additional
comments submitted on 03/02/2023. Ms.
********-***** has been, and continues to be, a valued client. As will be detailed below, her project is
proceeding in a prompt manner pursuant to her express written authorization. There is no basis for his complaint.

Initially, in her complaint Ms.
********-***** states her submitted idea was “approved”, implying some formal
evaluation. To the extent she implies an
evaluation for the economic potential of her idea was performed, she is mistaken. While Davison does assess a submitted idea
for its feasibility and to determine an appropriate fee for any services to be offered,
there is no evaluation of the potential for any particular idea to be
financially successful. The disclosures provided
to the client before entering any service contract, as well as the terms of the
individual contracts are explicit in this regard.

Briefly stated, Ms. ********-*****
initially entered a pre-development contract for research services related to
her new product idea and those services were performed. Following completion of the research, she
entered the product development agreement which covers a wide range of services
from the initial design, through final licensing services. Each individual stage in the process is
dependent upon the client’s approval of the preceding stage. These individual
steps included; the preliminary ideation, the preliminary virtual, the
preliminary engineering, the industrial ideation, the industrial virtual, and
the executive summary. She provided her
written approval for each of the first four steps of this process. The final stage of the design process in in
process. A copy of her signed approvals is attached, note the actual designs have
been redacted for confidentiality.

In her complaint, she alleges the
representative handling her project has not proved to be able to assist
her. This statement is belied by the
numerous written approvals that have been provided by Ms. ********-*****. Given that her project is in the final stage
of design, i.e. the industrial virtual rendering and technical drawing are being
finalized and are based upon her approved industrial ideation sketch, to change
representative would cause undue delay in her project. Once the design is finalized,
the project will be transferred to the licensing department where a new reprehensive
will be designated.

Finally, she demands
to have direct communication with the design team. As evidenced by the email communication
she provided in her additional comments, she has already had a discussion with the
design team. If she would like to have
another call, that can be arranged.

Davison has performed,
and continues to perform, the services for which Ms. ********-***** contracted
according to the terms of those contracts. The services provided to date have met with her express written
approval. There is no basis for her
complaint.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 04/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Creation Cost: 18500.00 (Paid in Full 12/8/20)
This letter is to respond to the above reference complaint against Davison.
I am an expert in wound staging with thirty-four years of experience used to create this project:

This is what I have received from Davison:

These were my concerns that were not addressed and sent to Davison on 7/6/22
****** ************** *******************************
To:Anthony V*******,Kelly K***********
Wed, Jul 6, 2022, at 6:59 PM

In previous conversations, you spoke of inserts to capture the depth, texture/proof of concept of
stages 3 and 4 PI. The drawings show flaps; so confused. A crater shows the depth of the idea of
ulcers. ( adipose tissue -Fascia/bone muscle )

The buttock you are presenting is not absolute; it is too perfect. As I previously have been
sending examples of actual photos of pressure injuries, the butt must demonstrate an almost live
person's buttocks. I have lost the window of opportunity, meaning we are now going virtual with
models.

What's missing ( all this was requested and sent over 2 yrs.)
1. Color -two-tone darkly/lightly pigmented presentation
2. Wrinkled, wet,micro-climate due to MASD/IAD ( Kelly should know).
3. Intergluteal Tear
4. Serous /blood-filled blisters that appear like silicone at bilateral hips
5. Friction is a dragging effect that occurs over and over with bedbound individuals
6. Labeling of areas -teaching location -I've sent these prior -resending
7. When you portray the image under the skin, the visual shows a real depth of the PI that can
be staged
8. Having 2-toned skin gives more learning and comprehension -I need to capture the audience -
consumers, students, and staff.
9. The deep tissue injury DTI and the unstageable PI likely become stage 3-4 pressure injuries.
I have exhausted every avenue to get this innovative idea to life for the last two yrs.+. Not being
able to see the drawings and guide the graphic artist creates a lack of transparency. I see
numbers, red oval rounded shapes, and a standing butt -no attached information. I am not happy.
I know it takes time, but the window of opportunity has slipped away. Respectfully ******.

If the creator sees a substandard product and gives the company concerns about it, they are not
addressed; how can I sign off?

The communication with Mr. Anthony V******* has not been transparent. The design team never got
back to me on the above concerns. Any Expert in the wound care field would find this "Buttocks Mold of
Wounds laughable and not credible. A smooth texture of buttocks not depicting the stages of pressure
injury development puts my years as a seasoned certified RN on the line. My mistakes along this process
were not having written accountability from Mr. Anthony V******* on missed meetings, not showing up
to scheduled phone appointments, and not being prepared. Most of all not have an individual with my
vision for this product. Moving forward, I need to see an educational product.If we don’t get these
concerns addressed now it won’t be done. I have been swindled for 18500.00. This is shameful!

Regards,

****** **************
Business Response
Date: 05/08/2023

This letter is in response to the additional
comments submitted on 04/27/2023 by Ms. ****** **************. The original response
of 03/20/2023 is incorporated as if fully set forth herein. The additional comments do not raise any issue
that was not addressed in the initial response.
Regardless, a brief restatement may aid in clarifying matters.

Ms. ************* has provided her
approval of the preliminary ideation sketch, preliminary virtual rendering and preliminary
line drawings, as well has her approval of the industrial design ideation
sketch. Currently, the design process is
creating the industrial virtual rendering which is to be based off of her
approved industrial ideation sketch. Her contention that the concerns she
identified in her additional comments were not addressed is inaccurate. As stated in the initial response, she did
have direct communication with the design department where her concerns were
discussed. It appears she is now attempting
to “disapprove” the previously approved industrial ideation sketch.

With the goal of getting her project
moving forward, I have asked her representative to arrange a conference call so
that she may, again, have direct communication with the design department. She should
expect a call in the near future to make such arrangements.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 09/05/2023
I am re-opening a new case regarding my Buttocks of Wound Project against the Davison Corporation that still has not been resolved. I have clearly stated my ideas for this project from day one, along with examples. I have had two meetings via phone, and my creative ideas, which I have communicated, need to be taken more seriously. I previously concluded that the design in the figure below does not meet any credible pressure injury standards. I am an expert in wounds, an educator, and a clinical professor in this field. Mr. Anthony V******** presents a design below that does not demonstrate wound care standards. Again, as stated, I have included my creative ideas in the figure below, as discussed in our last phone conversation in July 2023. I will not be signing off on a design that does not meet the standards of pressure injury education.

Costs
$18500.00
$895.00

They received their payments in full; I am still waiting to receive my ideas as I have communicated and was promised.

Communication from Davison

All were clear that we would follow up when we had the sample complete and then work backwards on the assets’ creation. Curtis believes he has all the information he and the design personal need even with the myriad of additional data.

Business Response
Date: 09/21/2023

This letter is in response to the additional
comments submitted by Ms. ****** ********-*****. All prior responses are incorporated
as if fully set forth herein. The
additional comments do not raise any issue that has not been previously
addressed. Regardless, a brief
restatement may aid in clarifying matters.

Ms. *******-***** has provided her
approval of the preliminary ideation sketch, preliminary virtual rendering and
preliminary line drawings, as well has her approval of the industrial design
ideation sketch. Currently, the design
process is creating the industrial virtual rendering which is to be based off
of her approved industrial ideation sketch. Her contention that the concerns
she identified in her additional comments were not addressed is
inaccurate. As stated in the initial
response, she did have direct communication with the design department where
her concerns were discussed. It appears
she is now attempting to “disapprove” the previously approved industrial
ideation sketch.

In her latest comments she states the
proposed virtual rendering “does not meet any credible pressure injury
standards”. As stated above, the virtual
rendering is based on ideation sketch that she approved. Further, it bears noting
that her project is in the design phase, before an initial physical sample has
been constructed. There are multiple
stages of physical samples to be created in the development of a product.
The contract details four such stages; the prototype, the working model, the
product sample and the production sample. The “finished product” sample would
be the production sample. Her project is not at that stage; it is at the design
stage proceeding the prototype / working model stage. The working model is
meant to demonstrate the feasibility of the product during a presentation to a
potential corporate licensee.

Davison has provided, and continues
to provide, its services consistent with the terms of the contract. Those services have been provided in a prompt
manner and with Ms. ********-*****’s express written approval. There is no basis to support a claim for a
refund or for the other comments in her statement.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 11/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not signed off on the project as it has yet to meet the standards of pressure injury documentation and education. This statement is false "Davison has provided and continues to provide, its services consistent with the terms of the contract. Those services have been provided in a prompt manner and with Ms. ***************s express written approval. There is no basis to support a claim for a refund or for the other comments in her statement." I did not give written or verbal permission or consent; as I have stated, the product is substandard, does not meet the quality of pressure injury or educational standards, and is not evidence-based. I would never agree to this. Mr Anthony V******* has been disrespectful and dishonest in promising me my vision for this product.

This was my last discussion with Davison ( Image below); I have been defrauded, ripped off, and lied to by a company that can not produce a credible product. The image below was our last conversation, and they never got back to me. I was told it would go to the designer, be produced, and then I could view the product, and we would reconvene. They sent me a response with the same substandard buttocks of wounds to sign with none of the changes below, which is a total insult to a wound care expert. From the beginning, this has been my vision, and Mr Anthony V******* has no experience or vision in creating this product. This started in 2019; Mr. Anthony even tried to get more money by telling me, "To get your product on the table, you need to add additional funds." I told him absolutely not! I have the letter and all conversations to prove the lack of experience, engagement, and buy-in from Mr Anthony V*******. I am determined, not discouraged. I will continue as they have been paid in full. I am consulting with the best names in wound care, and they all agree this does not meet best practice guidelines or standards. The buttocks of wounds were to be part of my dissertation for my Doctoral degree; what a huge disappointment. Respectfully, Dr. ****** ************** RN-BC DNP
Costs
$18500.00
$895.00- and no credible product produced

Regards,

****** **************
Initial Complaint
Date:02/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my invention in full and every time I ask them to send me proof of the product they sent me the same picture so I already had they were asking me for money to promote my product I just sent a request so that I can have physical proof of my invention so far I haven't got it I'm afraid that this is not real and my money more likely I will lose
Business Response
Date: 02/17/2023

This letter is in response to the
above referenced complaint filed by Mr. ******* ******* against Davison Design
and Development, Inc. (Davison) on or about 02/01/2023. Mr. ******* has been, and continues to be, a
valued client. As will be detailed
below, his physical sample is being sent to him in a prompt, professional timeframe,
according to the specific contract terms. There is no basis for his complaint.

Mr. ******* contracted for the design
and construction of a product sample. The
development of the sample proceeded with his approval and authorizations. He raises no issue with the development
process. The contract he entered specifically
states that Davison is to retain possession of the physical sample as only one sample
is constructed. Mr. ******* was provided
with an actual photograph, not a computer generated image, of the physical sample
prior to his authorization to proceed with licensing services. The contract states the physical sample will
be provided upon written request of the client. Mr. ******* provided this written request on 01/05/2023. Please see the request form attached.

The request form explicitly states
that it would be a minimum of three weeks to locate and ship the sample. Further, if the client requests the sample to
be inspected and, if necessary, repaired, there is no predetermined timeline
for the sample to be shipped. Mr.
******* specifically request the inspection and repair option. Davison has located the sample and has completed
the inspection process. The sample will
be shipped in the coming day or two.

Davison has performed,
and continues to perform, the services for which Mr. ******* contracted according
to the terms of those contracts. There
is no basis for his complaint.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Customer Answer
Date: 03/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hello ******** ******:
Per our last conversation my invention apparently was completed and ready to be presented in exhibitions they were only requesting more money for me to send $3 00 for one presentation or $3,000 for multiple presentations I asked to send proof of my project which they say they would I was sent a form to request them to send me my prototype by mail they never did until I contact you I received it ,and it is not even quite the design and project that I was expecting it is missing parts from the original design this is one of the reasons that I'm not happy with this please I need all the help possible to correct this type of abuse can't understand why they do well on paper and video and some reviews not all and at the same time they have multiple complaints whatever it is they only complete whatever they feel it's good for them ; please get back to me asap need a full refund .

Regards,

******* *******
Business Response
Date: 03/22/2023

This letter is in response to the additional
comments submitted by ******* ******* regarding the above referenced complaint. Mr. ******* continues to be a valued client,
and Davison will continue to strive to address any concerns. However, there is no basis for a refund for services
provided.

As stated in the original response,
the development of Mr. *******’s sample proceeded with his approval and
authorizations; he has raised no issue with the development process. He was provided with an actual photograph,
not a computer generated image, of the physical sample prior to his
authorization to proceed with licensing services. He is now in possession of that physical sample.

In his complaint, he notes the
sample is “missing parts from the original design”. It is unclear as what he is referring. The project file reflects only one design. If the sample he received is not the same as
the photographed sample, he need only return the sample to Davison to have it corrected. However, if he is seeking to modify the
design to some “original design”, there is no basis for such a modification
given his numerous approvals of the process of creating the current sample. Davison looks forward to continuing to work
with Mr. ******* following any clarification of the “missing parts”.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 04/06/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The drawing is not design to just hide bad odor but first push out the bad odor and later leave a fresh smell .
Sending one drawing that was like the original one I sent the very first time.
Just letting you know that I have the original drawing from the beginning
Everything for the first part is okay accept for the Second Part Where the tubes come out from the back of the toilet seat connected to the wall and sending the bad odor to the outside of the house. I will send you the original drawing.

Regards,

******* *******
Business Response
Date: 04/10/2023

This letter is in response to the second
set of additional comments submitted by ******* ******* regarding the above
referenced complaint. Mr. ******* continues
to be a valued client, and Davison will continue to strive to address any
concerns. However, there is no basis to
support his request for a redesign of his previously approved product sample
nor for a refund for services provided.

As stated in the original response,
the development of Mr. *******’s sample proceeded with his approval and
authorizations. A design was created and,
in the form of a virtual rendering, presented to him for approval. He approved the design and completed a
questionnaire providing nothing but positive feedback. Based on that approval, the physical sample and
presentation material were created. In
an Executive Summary, he was provided with an actual photograph, not a computer
generated image, of the physical sample prior to his authorization to proceed
with licensing services. He authorized the
presentation of the idea and completed a second questionnaire about the Executive
Briefing. Again, he provided nothing but
positive feedback. Attached, please find
copies of his signed approval, authorization and completed questionnaires. Note the approve design has been redacted for
confidentiality.

His complaint is an attempt to
modify the design. There is no basis for such a modification given his numerous
approvals of the process of creating the current sample. Davison looks forward to continuing to work
with Mr. ******* following any clarification of the “missing parts”.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is Mr ***** ******* asking you to please get this person in charge of the DAVISON INVENTION !
To get my original drawing picture back to me and to take a look that
The toilet Sit Had motion sensor that Trigger When person seats Down
Making the tubes work in suction motion pulling out the Bad oders out to the back Of The Wall and outside;
The Second part is Just a bonus to live of Fresh sent ! So we need to get this the right Way other wish This is not The invention that I order.

Regards,

******* *******
Business Response
Date: 05/08/2023

This letter is in response to the additional
comments submitted by ******* ******* regarding the above referenced complaint. Mr. ******* continues to be a valued client,
and Davison will continue to strive to address any concerns. However, there continues to be no basis for a
refund for services provided.

As stated in the original response,
the development of Mr. *******’s sample proceeded with his approval and
authorizations; he has raised no issue with the development process. He was provided with an actual photograph,
not a computer generated image, of the physical sample prior to his
authorization to proceed with licensing services. He is now in possession of that physical
sample.

Davison is a design firm, not a
prototype manufacturer. The design of
the product sample often differs from the client’s preconceived ideas of the product
functionality. The contract explicitly
states:

“This subjective process often
results in the Development Team making modifications and enhancements, which
are sometimes substantial, to the proposed solution or the preliminary design
submitted by Client, particularly if Client's proposed design is not a cost
effective solution to solving the problem outlined by the client, does not
reflect current manufacturing techniques or may be in conflict with products
patented or on the market….

…this Agreement does not contain or
incorporate any specifications, performance characteristics or other qualities
for the design to be produced.”

As stated in the prior responses, if
the sample he received is not the same as the photographed sample, he need only
return the sample to Davison to have it corrected. However, if he is seeking to modify the
design to some “original design”, there is no basis for such a modification
given his numerous approvals of the process of creating the current sample.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 05/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* *******
Initial Complaint
Date:01/28/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an idea to help people who work in the Customer Service field. I did some reseach and did not see the idea anywhere else. So, I wanted to get the app developed and get the idea out. I reached out to Davison Invention and spoke with Gary D****. I signed an agreement to talk about about my idea with him. He advised they could put the App together and present it to multiple business and websites. I paid the 1st payment of $995.00 to get started and do research. Once this portion was complete the WALA (Wireframe and App Layout Agreement) was started. He advised this step was $3,450.00. I asked once I made this payment would there be anything else to pay. He advised me when I made my last payment of $750.00, Once paid "WE do all the work" WE will bring your App to life in virtual world" So, now I am under the impression this is it. But, then one day he sends me a message telling me I need to pay ANOTHER $2,000 in order to sit with the developers and go over my idea. Of course, this upset me because he had just said the last payment was it. After talking, writing and drawing my idea out, I thought actully discussing it face to face would be good. So, I discussed this over with him, then he changed it from $2,000 to $50,000.00. Now, I am upset becasue we never discussed this either. So, apparently this is for the next steps SOW (State of Work). a new agreement. I did not sign.. When I paid the $500.00 down payment to speak with the developers I thought it was under the old agreement. When, I read this new agreement called NASA (New Application Service Agreement) this one states $23,000. I have reached out to Gary a few times from the holidays until now. He has not contacted me back. He has not returned my calls, emails or text messages. I understand, maybe during the holidays it's busy.. But we are well past the holidays and now I am just being ignored. I am requesting ALL my funds back. Since the info they sent me WAS NOT my idea. I am not in breach of contract.
Customer Answer
Date: 02/03/2023
Please see attached.
Business Response
Date: 02/09/2023

This letter is in response to the
above referenced complaint filed by Ms. ***** ****** against Davison Design and
Development, Inc. (Davison) on or about 01/28/2023. Ms. ****** has been, and continues to be, a
valued client. As will be detailed
below, her project is proceeding in a prompt manner and Davison is maintaining
contact with her about that progress.

As stated in her complaint, Ms.
****** contacted Davison with an idea for a new phone application. She contracted, and paid, for Wireframe and
App Layout services. Davison created the
appropriate material and provide them to Ms. ****** for her approval which she
did not provide. The development process
is just that - a process. It is not uncommon
for there to be multiple iterations of a design before it is finalized. Regretfully, after stating her disapproval, there
was a communication breakdown. Davison
made attempts to elicit feedback as to what changes she envisioned for the design
but was unable to do so. Following receipt
of her complaint, Davison renewed its efforts and has been in contact with Ms.
******. Per an email sent by her today, she has agreed to move forward with services
and has indicated that she would be notifying your office of the same.

Davison has performed,
and continues to perform, the services for which Ms. ****** contracted. The company looks forward to working with her
to address any concerns regarding her application design.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 02/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am willing to work with Davison to continue to develop the correct computer App of my idea. I understand per the abritration agreement they have a certain amount of time to present the correct App so we may move forward. Thank you for continuing to make my vision a reality.

Regards,

***** ******
Initial Complaint
Date:01/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had presented an idea to the patent. Of course the phone sales man did not mention the upfront fees just a payment of $572 is or $840 cdn. Then he asked of the nxt phase of project developement $13-17,000 I said I could afford as I work construction asked for my intial payment and contract due to hidden fees I was ignored, even tho nothing tangible was entailed from my almost $1000 investment
Business Response
Date: 02/09/2023

This letter is in response to the
above referenced complaint filed by Mr. ******** ****** against Davison Design
and Development, Inc. (Davison) on or about 01/25/2023. The research services for which Mr. ****** contracted
have been completed, he has not engaged any additional services, nor made any additional
payments. There is no basis for his
complaint.

Mr. ****** contacted Davison in December 2022.
The electronic submission system utilized by Davison makes it impossible for a
client to submit an idea without having two separate disclosures displayed in a
printable and savable format. It is
important to note that the disclosures are made BEFORE the client enters any
service contract or makes any payment to Davison. Among the disclosures is the statement that
“It is Davison’s normal practice to seek more than one contract in connection
with a submitted idea.” The disclosure
then provides a listing of the various services and related fees. He acknowledged, via an electronic signature,
that he both received and read these disclosures. The disclosures are also freely available on
Davison’s website. Attached, please find
a copy of the fee disclosure as it would have been presented to Mr. ****** and
the data record documenting his electronic acknowledgment.

Following receipt of the disclosures,
Mr. ****** entered into the initial pre-development contract for the
performance of research related to his submitted idea. Payment of the fee was
received and the services under the pre-development contract were completed. Consistent with the terms of the contract and
the disclosures provided to him, Davison began discussion of additional
services for the further development of her project. He declined these additional services, which
is his prerogative.

In his complaint, Mr. ****** states
that he was not informed of the additional services required for his product
development. This is false. As stated above,
he acknowledged having received and read the fee disclosure which detailed the various
services offered. The disclosure clearly
states: “It is Davison’s normal practice to seek more than one contract in
connection with a submitted idea.” Also,
the pre-development agreement he entered, by its very title and terms, make clear
that no development services were to be provided under that initial contract.

Next, Mr. ****** states he was to
receive a patent. He is mistaken. The pre-development agreement was for
research services, which included a patent search but not the application for a
patent. Davison is not a law firm and
does not offer patent filing services or other legal services. The pre-development agreement which Mr.
****** entered specifically states; “Davison is not responsible for applying
for or obtaining any intellectual property protections on the Product or
Design, including but not limited to patents, trademarks and trade names.”

There is no factual basis to support Mr. ******’s complaint. As stated above, he was fully informed of all
the services and fees. He acknowledged
having received and read the disclosures of the services and fees. These disclosures were provided BEFORE any
service contract was provided. Davison has performed the services for which he
contracted and has discussed additional services which he has not engaged. While he is free to decline the further
development services, that decision does not negate the services which were
performed nor does it provide a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 02/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had received a response from Bbb concerning my complaint against invention land they had claimed I signed and paid for services which I received no physical or concrete return from my proposed investment I had paid $840 Canadian I was asking for partial or the whole payment. Been they are a greedy phone scam sales company they would not compensate me for not disclosing upcoming hidden fees in order to advance my project idea with them. They basically are thief’s who take advantage of a common working man.

Regards,

******** ******

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Davison Design & Development, Inc. is NOT a BBB Accredited Business.