Business Profile

Product Development and Marketing

Davison Design & Development, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Product Development and Marketing.

Complaints

This profile includes complaints for Davison Design & Development, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

74 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/6/22 I paid the $900 balance of the $1,000 fee I was told I needed to pay to get my idea started in the process of development. When I first spoke to John and before I paid this fee I informed him that I was on Social Security and I did not have money to pay for the process because I seen the amount for development was about $15,000. . John informed me that he had a lot of people on Social Security and I could still go thru their program but pay a higher percent. I asked him what that percentage would be and he said quote ( I can't say what the exact percent would be but the companies percentage wouldn't be higher than mine). After paying the $1000 and I get the paperwork and speak to John again. His conversation was different and said that I would indeed have to pay the amount on the paperwork and could pay it over time. I was misinformed about the amount I need to pay and request my money back because of this reason. I understand that the company has did some of the process but it was done under false pretense because I would not had request they do anything had I been given the correct information. I don't have money and it would take me 10 years to pay that kind of money so I would never agree to pay it like I informed John when he gave me that information . T
Business Response
Date: 02/03/2023

This letter is in response to the
above referenced complaint filed by Ms. ****** ****** against Davison Design
and Development, Inc. (Davison) on or about 01/17/2023. The research services for which Ms. ****** contracted
have been completed, she has not engaged any additional services, nor made any
additional payments. There is no basis
for her complaint.

Ms. ****** contacted Davison in September 2022.
The electronic submission system utilized by Davison makes it impossible for a
client to submit an idea without having two separate disclosures displayed in a
printable and savable format. It is
important to note that the disclosures are made BEFORE the client enters any
service contract or makes any payment to Davison. Among the disclosures is the statement that
“It is Davison’s normal practice to seek more than one contract in connection
with a submitted idea.” The disclosure
then provides a listing of the various services and related fees. She acknowledged, via an electronic
signature, that she both received and read these disclosures. The disclosures are also freely available on
Davison’s website.

Following receipt of the disclosures,
Ms. ****** entered into the initial pre-development contract for the
performance of research related to her submitted idea. Payment of the fee was
received and the services under the pre-development contract were completed. Consistent with the terms of the contract and
the disclosures provided to her, Davison began discussion of additional
services for the further development of her project. She declined these additional services, which
is her prerogative.

In her complaint, Ms. ******
implies that she was not provided with alternative payment options. This is incorrect. Davison’s fee structure is a combination of an
upfront fee and a percentage of future royalties. The contract presented to Ms.
****** offered four (4) separate payment options; three with varying upfront
fee and associated royalty percentage and an option for payment on an hourly basis.
While it is true that there is not an option without any fee, to suggest the company
perform services at no cost is unreasonable.

There is no factual basis to support Ms. ******’s complaint. As stated above, she was fully informed of
all the services and fees. She
acknowledged having received and read the disclosures of the services and
fees. These disclosures were provided
BEFORE any service contract was provided. Davison has performed the
services for which she contracted and has discussed additional services which
she has not engaged. While she is free
to decline the further development services, that decision does not negate the
services which were performed nor does it provide a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 02/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** ****** I read the response. It has nothing to do with what John told me in the beginning of this transaction. He said that the fee would be paid with the company taking a higher percent of the profit.
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Davison has robbed me of thousands of dollars. I have been "working" with this company for almost two years. I am a young entrepreneur who had a great product invention idea, which I have since turned into my own business due to no help or progress from Davison. Davison assured me my product was a great idea. I had found articles online stating the company was a scam, and after addressing my concerns with David and Frank from Davison, I was reassured that they were all just angry customer complaints because their inventions were not good ideas. They progressed me forward despite my hesitation, charged me money, and my product has gotten absolutely nowhere. In almost two years, I have been told there is no progress, that no companies are interested in my product, and there is no estimate of when the project will be over. I feel bound to this company with no way out. I have told them multiple multiple times over the phone and through email to please end my project with them and to stop contacting me, and they will not. They do not respond to my concerns, only keep following up with me that no progress has been made with my product and that there is no end to my time with them. I am never sent proof of their work, and they've only charged me money over these two years. This is not a legitimate company. They have robbed me of my money and gaslighted me into believe they are helpful people. Please help me with this issue! They have charged me $3,995 which may not seem like a lot... but it is to someone fresh out of college trying to start their own business and career with a new an innovative product that I worked very hard for... I have proof of these transactions through my bank, as well as proof of contact through email exchanges, including when I have asked them to please end my project.
Business Response
Date: 01/25/2023

This letter is in response to the
above referenced complaint filed by Ms. ***** ***** against Davison Design and
Development, Inc. (Davison) on or about 01/12/2023. Client concerns are taken
seriously and Davison endeavors to address those concerns and avoid any
miscommunications. From the time of an
initial contact, and throughout the development and presentation of the idea,
Davison maintains an open channel of communication, disclosing, in advance, its
services and fees, the risks of new product development, and providing
contracts that are simply written, with no “fine print” provisions.   It is not possible to be more upfront with
its clients about the risks, services, fees and the development of their
project. As will be detailed below, Ms. ***** was informed of the risks of new
product development BEFORE entering any contract for services. The services to date have performed with her
approval and authorization. There is no
basis for a refund, nor support for the complaint.

In April 2021, Ms. ***** submitted her
new product idea through Davison’s website. The electronic submission system utilized by Davison makes it impossible
for a client to submit an idea without having two separate disclosures
displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client
enters any service contract or makes any payment to Davison. The disclosures provide a listing of the various
services and related fees, as well as the historical success rates for securing
license agreements. Ms. ***** acknowledged,
via an electronic signature, that she both received and read these disclosures. It bears noting that the disclosures are also
freely available on Davison’s website.

First, in April 2021, she entered
into a contract for research services about her product idea. This service was completed and the research
material provided to her in a Product Portfolio. Next, in June 2021, she entered into a contract
for the design and creation of presentation material. Davison created a design and provided that to her
for review and approval. She approved
the design and based on that approval, the final presentation materials were
created. A copy of her signed approval
is attached (note the actual design has been redacted for confidentiality
purposes). Finally, in July 2021, she entered
into a representation agreement wherein Davison would contact up to forty-five
(45 corporations regarding her product idea. These corporations would be divided into three separate rounds of contacts. Ms. ***** authorized Davison to proceed with
the presentations; a copy of her signed authorization is attached. The first two sets of corporations have been
contacted. Ms ***** was provided with a
list of those companies prior to their being contacted. To date, no corporation
has agreed to license her product idea. Davison
remains willing and able to complete the final list of corporations.
In her complaint, Ms. ***** makes a number defamatory, false
and/or misleading comments. Setting
aside the defamatory comments, the factual misstatements will be
addressed. She alleges that she has not
been provided with proof of the services completed to date. That is false. As detailed above, not only has she been
provided proof of the services, she has affirmatively approved and authorized
the services. Next, she alleges she was
told his idea was a good idea, implying some form of evaluation was
performed. That is false. Davison does not evaluate product ideas for
commercial potential. The disclosures
provide at the time of her idea submission and the terms of the contracts are
explicitly clear on this point. Finally,
Ms. ***** is not “bound to Davison indefinitely”. She is free to terminate her contract at any
time; however, that decision does not provide a basis for a refund. Davison remains willing and able to finalize
the services.

Her fundamental complaint is that her
product idea has not been licensed. Davison
simply does not guarantee a particular product idea will be licensed; much less
guarantee a financial gain. Davison goes
to great lengths to disclose the risks to all individuals who may submit an idea
for a new product. In addition to
disclosing all of its services and fees upfront, the historical success rates
of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly
provide disclosures that there is no guarantee that a product idea will be
licensed, or that a client will realize a financial gain. Unfortunately, the reality for most
individuals is that their product idea does not get licensed. When faced with an outcome not meeting their
unrealistic expectations, too many clients forget that they knowingly undertook
a risk after being fully informed of the risk by Davison. Instead, they lash out, relying on a mistaken
belief that their product ideas were special and should have prevailed where
others did not.

            Davison
has performed all contracted services with Ms. *****’s approval and
authorization. There is no basis for a refund, or for her complaint. In light
of her stated desire to terminate the contract, her file has been placed “On
Hold”. If she wants to have the final services
completed, she need only contact Davison’s legal department to have the services
resume.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** *****
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2022, I contacted Davison with an Invention of mine. They told me for $995.00 they would make sure it's an original, get me a patent, design a prototype and contact over 40 Companies and present my prototype to them and see if they want to sell my Invention. And then go from there. I sent them my $995.00. , all the money I had. And I never received a patent, prototype, or anything. I didn't get anything from them, except a letter stating they wanted $17,000.00 to proceed. They stole my idea and my money. I want a refund of $995.00.
Business Response
Date: 01/06/2023

This letter is in response to the
above referenced complaint filed by Ms. ******** ************ against Davison
Design and Development, Inc. (Davison) on or about 12/19/2022. The research services for which Ms. ************
contracted have been completed, she has not engaged any additional services,
nor made any additional payments. There
is no basis for her complaint.

Ms. ************ contacted Davison in March
2022. The electronic submission system utilized by Davison makes it impossible
for a client to submit an idea without having two separate disclosures
displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the client
enters any service contract or makes any payment to Davison. Among the disclosures is the statement that
“It is Davison’s normal practice to seek more than one contract in connection
with a submitted idea.” The disclosure
then provides a listing of the various services and related fees. She acknowledged, via an electronic
signature, that she both received and read these disclosures. The disclosures are also freely available on
Davison’s website. Attached, please find
a copy of the fee disclosure as it would have been presented to Ms. ************
and the data record documenting her electronic acknowledgment.

Following receipt of the
disclosures, Ms. ************ entered into the initial pre-development contract
for the performance of research related to her submitted idea. Payment of the
fee was received and the services under the pre-development contract were
completed. Consistent with the terms of
the contract and the disclosures provided to her, Davison began discussion of additional
services for the further development of her project. She declined these additional services, which
is her prerogative.

In her complaint, Ms. ************
states that she was not informed of the additional services required for her
product development. This is false. As
stated above, she acknowledged having received and read the fee disclosure which
detailed the various services offered. The
disclosure clearly states: “It is Davison’s normal practice to seek more than
one contract in connection with a submitted idea.” Also, the pre-development agreement she entered,
by its very title and terms, make clear that no development services were to be
provided under that initial contract.

Next, Ms. ************ states she
was to receive a patent. She is
mistaken. The pre-development agreement
was for research services, which included a patent search but not the
application for a patent. Davison is not
a law firm and does not offer patent filing services or other legal
services. The pre-development agreement
which Ms. ************ entered specifically states; “Davison is not responsible
for applying for or obtaining any intellectual property protections on the
Product or Design, including but not limited to patents, trademarks and trade
names.”

Finally, she alleges her idea was “stolen”. This is false. When ideas are submitted to Davison, they are
submitted pursuant to a Confidentiality Agreement. Per that Agreement, Davison
agrees to not use a client’s idea without written permission. Davison takes
this obligation seriously and adheres to it its terms with all submitted
ideas. That stated, there are literally
millions of issued patents, filed applications, and products in the market
place. It is not uncommon for multiple
people to have the same, or similar, idea. Davison cannot be responsible for every
similar product that others may independently develop. Part of the purpose of
Davison’s initial pre-development service is to provide the client with some
understanding of the nature and extent of the “prior art”, i.e. other
information related to, but not necessarily the same as, the client’s idea, so
that they may be more informed before deciding to pursue further development of
their idea

There is no factual basis to support Ms. ************’s complaint. As stated above, she was fully informed of
all the services and fees. She
acknowledged having received and read the disclosures of the services and
fees. These disclosures were provided
BEFORE any service contract was provided. Davison has performed the
services for which she contracted and has discussed additional services which
she has not engaged. While she is free
to decline the further development services, that decision does not negate the
services which were performed nor does it provide a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 01/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never said my idea was stolen. That's a lie. I said they did not give me what they promised. They promised me a patent, and a prototype. They told me that's what my $995.00 paid for. I never received anything from them. What was my $995.00 for? For nothing?

Regards,

******** ************
Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir/Madam,
I paid Davison $8450 in April 6th 2021. The payment was for them to help me with an idea invention which involved two part a wooden/plastic stick with a long screw nail at the end. Every time I called or emailed them all I got was "everything is fine" or while we were talking he would said got another call and hung up on me. They lied to me and did not call me as they said they would. Nothing much has been done for the last 9 months. Recently I sent them an email that I was going their local news paper to ask for help. I can't afford a lawyer. They quickly sent me an email and called me to look at the drawing they sent. Any relation is based on trust. I just cannot move forward with the invention. I am not familiar with this kind of business plus I am in Victoria BC Canada. They make me feel guilty (I borrowed the money from my 94yrs old mother) They make me feel heart broken ( my husband how has stage3 colon cancer is so looking forward to my invention I haven't told him the truth) They make me feel hopeless, stupid, and helpless. I live in despair. I don't trust them anymore. I am a good kind hearted person a pensioner with fixed income. I donate whatever I can afford to the children charity, the blind, doctors without border, animal shelters to make the world a better place. I paid them 4 patents search, so far I they have done only 2. I told them to stop any future search. I request a refund and until they do so I will seek public help. They are not going to get away with it. They are aware of my family situation I thought they would have compassion truly sincerely help me with my project.
Business Response
Date: 12/29/2022

This letter is in response to the
above referenced complaint filed by Ms. ***** **** *** against Davison Design
and Development, Inc. (Davison) on or about 12/09/2022. Ms. *** has been, and continues to be, a
valued client. The services provided to
date have been with her express written approval. As will be detailed below, there is no basis
to support her complaint or for her request for a refund.

Ms. *** submitted an idea for new
product in April 2021. She entered a
Pre-Development contract for research services in August 2021. Those services were performed and she
subsequently entered a contract for development services in March 2022. This development contract, the Design and Representation
Agreement, provides for a variety of services. While the fee is $8,450.00, she received significant discounts and paid
$7,605.00 as full payment. The design portion comprises a series of stages,
each dependent upon the approval of one stage before proceeding to the
subsequent stage. More specifically, the
initial stage is the creation of a preliminary ideation sketch followed by a
preliminary virtual rendering and CAD drawings. Once the preliminary materials are completed, the industrial design
stage is commenced. Ms. *** expressly
approved the preliminary ideation and the preliminary virtual and CAD drawing
have been provided to her for her approval.

In addition to the above project,
she submitted three other ideas and entered the Pre-Development research service
contract for each. The research was completed
for one of the projects, and Ms. *** concealed the other two projects before
the research was complied. The contracts
are clear that a refund would be made only if the contracts were cancelled within
the stated revocation period. Ms. ***
cancelled the projects well after the period had ended. Davison remains willing
and able to complete the services on the two cancelled projects.

Davison has provided, and continues
to provide, its services consistent with the terms of the contract. Those services have been provided in a prompt
manner and with Ms. ***’s express written approval. There is no basis to support a claim for a
refund or for the other comments in her statement. I personally attempted to
explain the above referenced status to no avail. Ms. *** has taken a contentious stance. Enclosed please find a copy of my e-mail to
her and attached documentary support.

Sincerely,

***** *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 01/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

********@*****.ca
Jan 3, 2023, 10:19 AM (1 day ago)
to me, *******, *******, *****

I never received the revised 4.5” sketch which was supposed to be the preliminary sketch “4.5” if I am not mistaken.

Sent from my iPhone

Begin forwarded message:

From: ********@*****.ca
Date: October 28, 2022 at 12:51:59 PM PDT
To: ******* ******** <********.*******@*******.com>
Subject: Ideation Sketch

Thank you , looks great. Please make it 4.5”

********@*****.ca
Attachments
Tue, Jan 3, 10:15 AM (1 day ago)
to me, *******, *******, ******

It is not a preliminary sketch but an ideation sketch.

Sent from my iPhone

Begin forwarded message:

From: ******* ******** <********.*******@*******.com>
Date: October 28, 2022 at 10:51:07 AM PDT
To: ********@*****.ca
Subject: Your Ideation Sketch

Hi ***** ****,

The purpose of an Ideation Sketch is to make sure we understand your idea. This Ideation Sketch will serve as a platform for the next stage of your idea. Feel free to provide any feedback to ensure we are on the same page. We hope you like it! :-)
********@*****.ca
Attachments
Tue, Jan 3, 10:12 AM (1 day ago)
to me, *******, *****, *******

October 19th Joe said “in development “ but never sent me the preliminaries. Oct 28th ******* said “in development “ sent me the preliminaries except missing the preliminary 4.5” sketch. As I have not viewed signed to approve the **** **** project, it is why the graph shows it is still in predevelopment. I just don’t trust them anymore. Thank you for your patience and understanding.

********@*****.ca
Fri, Dec 30, 2022, 12:40 AM (5 days ago)
to me

I mean disciplinary board

Sent from my iPhone

Begin forwarded message:

From: ********@*****.ca
Date: December 22, 2022 at 6:14:08 PM PST
To: ***** ***** <*****.*****@*******.com>
Subject: Emails and pictures

I think they are self explanatory. I hope you understand why I do not wish to continue my business with Davison. I believe trust and honesty are the best policies. I am still going to your dispensary board not because I am mean or malicious. I just want their view on this. I think my English is good enough to tell the difference between ideation pre development and development. If I don’t I am going to find out even if I have to hire a lawyer. This is not a threat by any mean. It is for my own education and knowledge and future references Thanks for your understanding.

********@*****.ca
Fri, Dec 30, 2022, 12:06 AM (5 days ago)
to me

It is about trust.

Date: December 26, 2022 at 8:16:50 AM PST
To: ******* ***** <******@pittsburgh.bbb.org>
Subject: Davison

Please kindly retain these documents as referencing to my dispute just in case they say otherwise. Thanks
(See attached)
Date: December 27, 2022 at 3:21:16 PM PST
To: ***** ***** <*****.*****@*******.com>
Subject: Re: [External Sender] Re: [External Sender] Re: [External Sender] BBB

What about the preliminary virtual and engineering I did not sign off on those.

Date: December 27, 2022 at 3:28:26 PM PST
To: ***** ***** <*****.*****@*******.com>
Subject: Re: [External Sender] Re: [External Sender] Re: [External Sender] BBB

Anyway I leave it to the BBB to decide. Why did it showed it’s still in the predevelopment stage. Anyway I sent the picture of the stage it is at and the preliminary stages and the 22nd email that ******* sent me to BBB. Joe said it took 8 months from start to finish if everything goes well. Well he never contacted me regarding any issue or problem. All he told me was everything is fine hang in there. It was well into 7 months .

Date: December 27, 2022 at 3:35:23 PM PST
To: ***** ***** <*****.*****@*******.com>
Subject: Judge for yourself

Does it not require my signatures to get approval before it goes into the development stage. Look at the top it shows it is still in the predevelopment stage.
(see attachment)
Date: December 27, 2022 at 3:45:04 PM PST
To: ***** ***** <*****.*****@*******.com>, ******* ***** <******@******************>
Subject: Stage

Joe said it was in development “ October 19” ******* said it’s in development “October 28” Do you guys know what you are doing? How can it goes into development without knowing how I want the engineering part to work !

Regards,

***** **** ***
Business Response
Date: 01/20/2023
This letter is in response to the additional comments submitted by Ms. *** in the above referenced complaint. The original response of 12/29/2022 is incorporated as if fully set forth herein. I will attempt to address her additional concern.

Ms. *** alleges she did not approve the preliminary ideation sketch and that the ideation sketch does not reflect a 4.5” screw. The documents she provided with her comments clearly establishes both allegations as incorrect. Attached is a redacted copy of the ideation sketch bearing her electronic signature and IP address. The sketch also clearly indicates the screw to include the length of 4.5”. In the documents she provided to your office is a copy of this sketch with her handwritten signature. Both also contain her comments of “good job”. To allege this does not constitute an approval is disingenuous.

As stated in the original response, her project is at the preliminary design stage. Once this stage is completed, the project will move to the industrial design stage where more detailed specifications will be developed for the eventual construction of a working model. Despite numerous efforts to explain this process, Ms. *** seems to believe that the preliminary stage is not part of the “development” of her product.

Davison has provided, and continues to provide, its services consistent with the terms of the contract. Those services have been provided in a prompt manner and with Ms. ***’s express written approval. There is no basis to support a claim for a refund or for the other comments in her statement.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Customer Answer
Date: 01/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

********@*****.ca
Sun, Jan 22, 7:13 PM (17 hours ago)
to me

Dear ********,

I have decided to continue with the investigation. I cannot give up. Giving up means Davison wins. As much as I do not like the unpleasant dispute that sadden my heart compounded by my husband’s cancer I have to carry on with my quest for justice. I want to make sure Davison will not do to others what they did to me.
Sorry for causing you so much troubles Please accept my apology.

Yours truly
* * ***

-----------------------------------------------------------------------------

********@*****.ca
Sun, Jan 22, 12:04 PM (1 day ago)
to me, *****, *******, ********

Ask them where is the rendering for me to sign? I did not received it!?
------------------------------------------------------------------------------

********@*****.ca
Jan 22, 2023, 10:32 AM (1 day ago)
to me, *****, *******, ********

Just to prove my point about the two “in development “ dates (SEE ATTACHED for email chain)
------------------------------------------------------------------------------

********@*****.ca
Jan 22, 2023, 10:29 AM (1 day ago)
to me, *****, ********

They put this in my account asking for more money Ask them. . (SEE ATTACHED for email chain)
------------------------------------------------------------------------------

********@*****.ca
Sun, Jan 22, 10:23 AM (1 day ago)
to me, ******, *******, *****, ********

Sorry to bother you all again. The ideation sketch showed 4”-4.5”. How was I supposed to approved or disapproved if I have not seen the 4.5 “ sketch that I specified. If it is @in development” like you said how come the graph shows it is @in predevelopment”. Further more why would Joe said it’s in development October 19th and ******* said it’s in development October 28th. Am an you explain that?
------------------------------------------------------------------------------

********@*****.ca
Sat, Jan 21, 1:06 AM (2 days ago)
to me, *******, ********, *****

I did ask for 4.5” and I never received the revised sketch.
------------------------------------------------------------------------------

********@*****.ca
Fri, Jan 20, 3:12 PM (3 days ago)
to me, ******, *******, *****, ********

When I said a different directions I mean I might want to change the size look shape of the stick. Or I might want to remove the threads on the nail or make the nail straight instead. You will have no clue unless I sign the preliminaries. Am I right?!
------------------------------------------------------------------------------

From: Leah *** <********@*****.ca>
Date: Fri, Jan 20, 2023 at 2:59 PM
Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #********.
To: Better Business Bureau <***********************>, ******* ******** <********.*******************>, ***** ***** ************************>, ****** ***** *************************>, ******************** *********************>

I disagree with their letter. My argument is regarding to the "predevelopment" and "in development " phase which did not reflect on the graft. They have to show me the 4.5" **** **** to allow me to see what it looks like. Who knows I might not like what I see and might ask for a different direction.. Where is the preliminary sketch of 4.5" you will still need to show me the sketch for me to approve and signed. They can say all they want and twist and distort the truth. But I have all the emails and pictures to prove them being dishonest. They are trying to avoid the evidences and find something they think valid to argue. It is so obvious that from the Approvals **** **** the preliminaries. How can you go into industrial stage without me approve the preliminary sketch (which is missing) the preliminary virtual and engineering. You have nothing to move forward until I agree with all 3 preliminaries. How can you develop something with nothing to base on. I might not like the preliminaries and request a total different directions.

It is not just about the refund It is about trust and honesty. I cannot move on with this project because I am not familiar how things done. If ******* haven't sent me the preliminaries for me to sign I would not have known that it is one of the many steps in development this project, and would have just taken Joe's words. If I let them continue to develop my project, I will be living my everyday life worrying "if they are telling me the truth, are they going to call me when they say they would, are they going to do what they said they would as in our contract and agreement."

I don't care about the refund. I am hurt and angry of the way they treated me. Their lies and cover ups. Their heartlessness and inconsideration to people's hard earned money and life long saving.

This is my final respond. ******** you have all the emails and pictures to make up your mind. Thank you all for your attention to this matter. I rest my case. Obvious money is Davison all cares about ( reputation, conscience, not able to admit one's wrong doing, integrality, etc) are all secondary.

Regards,

***** **** ***
Customer Answer
Date: 02/06/2023

I just talked to David from Davison. He was very patient very thorough in explaining the detail and steps by step how things work. I am happy with his response. I would like to resolve the conflicts with Davison. Hopefully you don’t need to hear for me anymore. Thank you so much for your help Thank BBB for your services to others. Do you accept donations to BBB.
Customer Answer
Date: 09/26/2023
I thought you might like to know that Davison admitted their wrong doing and give me back my full refund.
Initial Complaint
Date:12/09/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Davison Group $13,000.00 to create and sell my invention to another company. It has been a year since it has been paid off and I'm not even sure where we are in the process as I get very little information from Janine. She rarely responds to emails or voicemail.

It seems to me that if there is truth to it taking so long to create the product that the company should start making it as soon as someone starts to pay for it to begin with. If someone begins to pay $13,000.00 for something odds are they will get it paid and expect something in return within a reasonable amount of time. Most people do not have that kind of money to throw around.

They also expect to hear from the company regularly and not just when forced by their supervisor which is pretty much the only time I hear from her (after I contact her boss). I have requested to get some one else over my product which has also been refused.
Business Response
Date: 12/16/2022

This letter is in response to the
above referenced complaint filed by Ms. ***** ******* against Davison Design
and Development, Inc. (Davison) on or about 12/09/2022. Customer concerns upset
everyone and the staff works very hard to troubleshoot them so communication
errors are kept to a minimum. From the
time of an initial contact and throughout the process, Davison maintains an
open channel of communication, disclosing its services and fees upfront and
providing contracts that are simply written, with no “fine print” provisions. Also, the client’s approval is secured at
each stage of the development process. Having
reviewed Ms. *******’s file, the services were provided with her approval and her
project is proceeding in a prompt manner.

Briefly stated, Ms. *******
initially entered a pre-development contract for research services related to her
new product idea and those services were performed.   Following completion of the research, she
entered the product development agreement which covers a wide range of services
from the initial design, through final licensing services. Each individual stage in the process is
dependent upon the client’s approval of the preceding stage. These individual
steps included; the preliminary ideation, the preliminary virtual, the
preliminary engineering, the industrial ideation, the industrial virtual, and
the executive summary. Though she did
not make final payment of the fee until 01/11/2022, Davison began to perform its
services well in advance of full payment. She provided her written approval for each of the first five steps of this
process. The first approval being
provided on 06/16/2020 and the most recent approval on 11/17/2022. Attached are
copies of her signed approvals. (Note the actual approved design have been
redacted.)

In her complaint, Ms. ******* raises
a concern about the time it is taking to develop her product idea. The simple truth is the custom product development
is a time consuming process. As detailed
above, there ae numerous stages in the development process and her project has
been proceeding in a prompt fashion. Each step has met with her approval. She also raises a concern over the level of communication. Communication
is important and Davison tries to provide prompt, professional and regular communication. Prompt responses are to be expected,
immediate responses are unreasonable.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 12/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I accept that they are still working on the invention, however, would like better communication. I do not even know what step they are on in this. I approved some stuff but is that the actual product or just the packaging? Are they in the process of getting buyers? Why is it so difficult to get a response and just a friendly phone call from time to time to simply say "this is where we are. We haven't forgot you." Would be awesome.

nbsp;

Regards,

***** *******
Business Response
Date: 03/08/2023
This letter is in response to the additional comments submitted by Ms. *****
******* regarding the above referenced complaint. Ms. ******* raises a concern over a
lack of communication. As stated in the initial response, communication is a vital part of
the development process and Davison tries to maintain prompt and professional contact
with its clients. Occasionally this goal is not met, and for any delay and inconvenience
that may have been caused, Davison extends its apology.

Subsequent to her complaint, Ms. ******* has been provided with a photograph
documenting the in process construction of her product sample. The construction has
been finalized and an Executive Briefing has been provided to her for review. The
Executive Briefing contained a photograph of the final product sample. Ms. *******
completed a questionnaire about the Briefing providing nothing but positive feedback.

She also authorized Davison to proceed with the presentation of her product sample.

Enclosed please find a copy of the completed questionnaire and the authorization.
Davison continues to work with Ms. ******* and to provide its services in a
prompt and professional manner.

Sincerely,

David M. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 08/24/2023
January 25, 2023 I recieved a voicemail from Janine stating they were sending me renderings and paperwork for the patent and she would contact me in a week to make sure I recieved it. Over a month later and having to contact an attorney, on February 27th I finally recieved paperwork. I don't know the exact date but I then contacted the BBB as I felt I was getting the run around and the company was ignoring my wishes. April 11, 2023 I recieved a phone call from Matt stating they were getting ready to present the product within the next 2 weeks. He also stated that they had an inventomercial that I could have made for an additional $3,500.00. I declined the offer. May 16th I contacted Janine by email asking how things were going and never recieved a response. I again contacted Janine June 6th to find out how things were going. June 7th I recieved an email from Janine stating she would let me know when they were ready for presentation. They were waiting for Licensing. I responded with what Licensing? I have the patent and was told April 11th they were presenting it within the following 2 weeks. Janine responded the same day with "They will call you when they are ready to proceed. Thank you for your patience." July 27, 2023 I recieved the 1st list of companies the product would be presented to. Not 1 of the companies on the list have ever gotten anything from them. I contacted Ashley by email and told her she had until the following Monday to get me a better list or I was contacting The BBB again and possibly an attorney. The following Monday rolled around with no response. I have gotten nothing but the run around since I have paid off my product. If they cannot properly complete the job of getting it sold I want my prototype and EVERYTHING THEY HAVE ASSOCIATED TO IT & half my money back as they've only done half the job and are not even truly trying to get it sold to a company for mass production.
Business Response
Date: 09/13/2023

This letter is in response to the
second set of additional comments submitted by Ms. ***** ******* regarding the
above referenced complaint. Ms. ******* raises a concern over the selection of
companies that have been contacted in regard to her product idea. Also, she asserts that Davison has failed to
“complete the job and get it sold”. Both
point mischaracterize the services.

The contract she entered outlines a
four prong approach to the identification of suitable companies that are to be
contacted for a given client product idea.
The contract explicitly states in Section C.3.h.:

“The Inventor understands and
agrees that the number and selection of the manufacturers, corporations,
marketers, producers or any and all interested parties or organizations
contacted and services provided to present the Invention to those entities are
to be at the discretion of Davison; however, Davison agrees to accept all
reasonable requests of the Inventor.”

When the companies are selected the client is provided with
a list of those companies as well as the number of prior presentations made to
the company and the number of licenses secured from the company. The fact that a particular company has not
yet entered any license for past product ideas, does not impact the possibility
of the company expressing interest in future product ideas.

Next, her contention that Davison
is obligated to “get it sold” is mistaken.
Davison is obligated to present her product idea to companies with the
goal of securing a license. However,
Davison simply does not guarantee a particular product idea will be licensed;
much less guarantee a financial gain. Davison
goes to great lengths to disclose the risks to all individuals who may submit
an idea for a new product. In addition
to disclosing all of its services and fees upfront, the historical success
rates of securing a license and of realizing a financial gain are
provided.   The contracts for services
repeatedly provide disclosures that there is no guarantee that a product idea
will be licensed, or that a client will realize a financial gain. Unfortunately, the reality for most
individuals is that their product idea does not get licensed. When faced with an outcome not meeting their
unrealistic expectations, too many clients forget that they knowingly undertook
a risk after being fully informed of the risk by Davison. Instead, they lash out, relying on a mistaken
belief that their product ideas were special and should have prevailed where
others did not.

Davison continues to work with Ms.
******* and to provide its services in a prompt and professional manner. If she
chooses to terminate the agreement, that is her prerogative, but that decision,
nor her complaint, provide a valid basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You want company names? Ok. How about Pet Ag, Pet Lac, KMR, Healthy Promise (these companies deal with this type of thing). There's also Hugs, Pugz ( which I see your company has dealt with), or Pet products in general such as Pet Safe, Simple Solution, Urban Cat, Hills, Chewy, Mad Cat, Sentry, Trusty Pup, Vibrant Life, Hartz, Premier Pet, Pet Life, Spot, Turbo. Please try some or all of these but sending it to only companies that have said no 100 plus times is ridiculous. All I have wanted is to get it sold and in the stores.
As far as it not being what I believe it to be let's leave it for the world to decide.
Timely is something your company has never been. Being timely you would have started production on the product as soon as you recieved the first payment as $13,000.00 is more than I myself and many others have spent on a car and goes well above anything your company would ever lose if not paid in full. On top of that I was told April 10th it was going to be shown within 2 weeks to recieve the first list of companies to be shown on July 19, 2023.
I thank you for your patience and hard work. I'm sure it probably isn't the easiest job in the world but please put forth your BEST and TIMELY effort as this does mean alot to some of us.

Regards,

***** *******
Business Response
Date: 10/20/2023

This letter is in response to the third
set of additional comments submitted by Ms. ***** ******* regarding the above
referenced complaint. All prior responses are incorporated as if fully set
forth herein. Any concern previously addressed
will not again be addressed.

In the latest comments, Ms. *******
has provided a list of suggested companies to approach. This list has been provided to the Licensing Department
for consideration. She also states that Davison should “have started production on the product as soon as you
received the first payment.” This comment demonstrates a misunderstanding of
the contract terms, the scope of services provided, and the new product development
process as a whole. Per the contract, services are not due to be provided until
full payment has been received. The
services under the contract range from initial design services, to the
development of a working model and engineering specifications, to presentation services. In the event there is corporate interest,
there are additional services for further product development, manufacturing assistance
and royalty management. Respectfully, it
is not reasonable to believe new product development is simply to take an idea
and go immediately into production.

Davison continues to work with Ms.
******* and to provide its services pursuant to the terms of the contract. If
she chooses to terminate the agreement, that is her prerogative, but that
decision, nor her complaint, provide a valid basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a trap. I do not agree nor disagree.
As you stated, I have provided a list of companies, which obviously implies I do wish to continue working with the company.
I was scheduled for a phone call 4 days ago which I've never recieved, nor have I recieved a new list.
If this company no longer wishes to work with me please send my prototype and everything associated with it to my home. The company should have my address as nothing has changed.
If your company does wish to continue "professionally" working with me then please make the regular phone calls and get me a new better list and GENUINELY, TRULY TRY to get my product sold to a major corporation.

Regards,

***** *******
Customer Answer
Date: 11/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is a trap. I do not agree nor disagree.

As you stated, I have provided a list of companies, which obviously implies I do wish to continue working with the company.

I was scheduled for a phone call 4 days ago which I've never recieved, nor have I recieved a new list.

If this company no longer wishes to work with me please send my prototype and everything associated with it to my home. The company should have my address as nothing has changed.

If your company does wish to continue "professionally" working with me then please make the regular phone calls and get me a new better list and GENUINELY, TRULY TRY to get my product sold to a major corporation.

Regards,

***** *******
Business Response
Date: 11/14/2023

This letter is in response to the fourth
set of additional comments submitted by Ms. ***** ******* regarding the above
referenced complaint. All prior responses are incorporated as if fully set
forth herein.

At the risk of belaboring the
point, Ms. ******* continues to attempt to equate Davison’s commitment to “prompt
and professional service” to her expectations of an immediate response. As previously stated, Davison is contractually
obligated to contact up to forty-five companies. This is done in a three stage process, each
stage involving approximately fifteen companies. The companies on the first list are contacted
and provided a period of time, typically several months, to consider the
product idea and, if they choose, provide any response. After the first stage is completed the second
and third list of companies are, in turn, contacted. Ms. ******* has received the first list and her
project is the initial waiting period prior to contacting companies on the second
list. In an effort to appease her concerns
of timeliness, the Licensing Department has been directed to provide the second
list to her in the immediate future.

Davison continues to work with Ms.
******* and to provide its services pursuant to the terms of the contract. There
is no reasonable basis for her continued commentary.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Customer Answer
Date: 11/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

So how long does it take before it's no longer " immediate"? It's been 2 weeks and I still haven't seen or heard anything about a new list. So, while this company is sitting there being "offended" because I had the AUDACITY to go to the BBB because I spent $13,000.00 on a service that has been paid off going on 2 years now and still have not gotten what I paid for, I'm sitting over here losing every damn thing. Screw you and your contract. I may not be able to afford an attorney right now but I pray for this company as a whole and every person I have ever even once spoken to and everyone that has anything to do with my project period individually that anything you do for me or against me comes back to you 10 fold. Negative or positive. And even at that if I don't get results soon and I come up with the money I will be getting an attorney. And if possible going after criminal charges as well.

Regards,

***** *******
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Davison, the fraudulent scam artists. I was first in contact with a gentleman named Jermaine H******, and a lady named Laura C******, and since have been in contact with Brian S*******. In all I paid Davison $11,075 to bring my idea to fruition. Brian fast talked and repeated the same thing ever time we talked on the phone. He said everything is going fine we’re doing good, keep up the payments, everything is all good on our end. I received some mediocre renderings and I explained my disappointment with Brian several times. I also requested a refund several times and never received it. The 1st time I requested a refund Brian told me not to worry. They sent me another rendering worse than the 1st one. I asked for a refund again and never received anymore contact from them. I am a disabled veteran and am on a fixed income and this has truly damaged my ability to create anything ever again. This ordeal has given me more anxiety, depression, anger and resentment so bad that Ive contemplated taking my own life. I’ve sacrificed money for my family for this dream of disappointment. Davison is using misleading business practices to entice people into a contract. Davison owes me and hasn’t done anything worth $11,0075. I want my money back, that’s the least they can do. I was told they would bring my idea to life, but they didn’t. I never signed or approved any of there designs because clearly they were an attempt to simply say they attempted something. I guess it doesn’t seem to matter because Davison is the only one benefiting. If it’s not for financial gain or potential of it, why lie to people to get them in a contract in the first place. They have no intentions of bringing ideas to life because they make more money off the scam. Davison preys on people through persuasion marketing tactics making people believe they have something to look forward to when they actually don’t. Davison hides behind gimmick contracts, and attorneys, good luck hiding from God.
Business Response
Date: 12/16/2022

This letter is in response to the
above referenced complaint filed by Mr. ****** ***** against Davison Design and
Development, Inc. (Davison) on or about 12/02/2022. Setting aside his defamatory comments and the
focus of details of his personal life, there is simply no basis for a
refund. Davison has performed its services
according to the terms of the contract and remains willing and able to perform
all remaining services.

Mr. ***** entered a product developed contract in October 2015 and has
finalized payment for those services in December 2021. The contract covers a wide range of services
including; design of a product sample, construction of a physical sample, the creation
of presentation material, presentation of the product and royalty management.
Mr. ***** selected the option of a single retainer fee to cover all services. The contact provided a seven-day revocation
period during which he could have cancelled. The contract explicitly states that if the contract is terminated or
canceled after the revocation period has ended there would be no refund of any payment.
A copy of the revocation provision bearing his written signature is attached.

Based on Mr. *****’ idea
submission, Davison created an initial design a provided it to is for his approval. He did not approve the design and provided
detail as to why he believed the design did not reflect his concept of the product. Based on that addition input, Davison created
a new design addressing those concerns. Mr. ***** has not approved the new design but has failed to provide any
reason beyond a vague statement of dissatisfaction. If he provides specific detail as to how the new
design does not address the problem he identified, Davison will take those
comments into consideration and again redesign the concept. If he simply does not want to proceed with the
project, that is his prerogative. However,
his decision to not pursue the project after six years, does not provide a
valid basis for a refund.

There is no factual basis to support Mr. *****’ complaint. Davison
has begun performance of services and is willing and able to perform the remaining
services. While he is free to decline
the further development services, that decision does not provide a basis for a
refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 12/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** *****
Initial Complaint
Date:11/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 27th, 2020, I entered into a Product Development agreement with Davison Design & Development, Inc.
For over 2 1/2 years now I have been consistently misled, ignored and the deliverables that have been provided by them have been consistently wrong after multiple conversations about rectifying. A full "Retainer" for all services to be provided was paid in full for a total of $15,200. I questioned the verbiage, "Davison’s obligations will terminate one (1) year after full payment of the full retainer” which was paid on June, 8th, 2020, which we agreed that was a deliverable time period. After multiple times going back and forth with Gregg M***** about the lack of progress, communication, and the extremely elementary renderings that their so called "engineers" created, I received an ideation that was "prior art" that they used, and could be readily found online. Still after multiple attempts to rectify, each response taking 2 to 4 months, still no progress was made. The last reply from Gregg was on 11/18/2021. After not hearing from him for months, I called their office and was told he passed away and that Brian S******* was handling my account. After speaking with him, and expressing my concerns, he has literally done nothing. I have sent him multiple emails to which he has called me and said that he can't respond by email. I have repeatedly ask verbally and in writing for Brian to have someone contact me concerning this situation. He repeatedly ignores the requests, will not reply through email, and they have literally only provided me with one digital image of "prior art" with an attachment, along with drafts of the attachment. Both unuseable as it is not original art or function, and renders my idea useless. They have basically taken my money, and washed their hands of it. I have even reach out to George D******, CEO with zero response.
Business Response
Date: 12/01/2022

This letter is in response to the
above referenced complaint filed by Mr. ***** ***** against Davison Design and
Development, Inc. (Davison) on or about 11/17/2022. Customer concerns upset
everyone and the staff works very hard to troubleshoot them so communication
errors are kept to a minimum. From the
time of an initial contact and throughout the process, Davison tries to
maintains an open channel of communication; disclosing its services and fees
upfront; providing contracts that are simply written, with no “fine print”
provisions; and securing the client’s approval at each stage of the development
process. Having reviewed Mr. *****’s
file, the services provided to date have met with his approval. There is no basis for a refund.

Mr. ***** raises a concern over a
lack of communication. As stated, communication
is a vital part of the development process and Davison tries to maintain prompt
and professional contact with its clients. Occasionally this goal is not met, and for any delay and inconvenience
that may have been caused, Davison extends its apology. I have asked the representative handing Mr.
*****’s project to contact him and provide a status update.

As for the services provided to
date, Mr. ***** entered the product development agreement which covers a wide
range of services from the initial design, through final licensing services. Each individual stage in the process is
dependent upon the client’s approval of the preceding stage. These individual design
steps included; the preliminary ideation, the preliminary virtual, the
preliminary engineering, the industrial ideation, the industrial virtual, and
the executive summary. He provided his
written approval for each of the three preliminary stages. When his project moved into the industrial
design stage, Mr. ***** approve the initial ideations sketch. While work was being done on the industrial
virtual rendering, Mr. ***** raised concerns over the ideation sketch. Despite his having already approved the initial
sketch, Davison went back to make changes and Mr. ***** approved the second ideation
sketch. Again, before the virtual was
completed he raised concerns about the second ideation sketch. Davison, again, went back to modify the sketch
and Mr. ***** then approved a third ideation sketch. He then approved the industrial virtual rendering,
and again subsequently requested changes despite the prior approval. Davison made changes and Mr. ***** approved a
second industrial virtual rendering. The
project is now in the build phase where a physical sample, based on his signed
approval is to be constructed. Attached
are copies of his signed approvals. (Note the actual approved design have been
redacted.)

Davison has not only provided
services which Mr. ***** approved. The company has gone beyond its obligation
and repeatedly provided services to modify designs after Mr. ***** had already provide
his signed approval. As stated there is
no basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 12/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There are several items in the response that were not addressed. First, at each stage addressed that were "signed," my concerns that were mentioned at each stage were brought up before, not after. I was told by Greg that I would have to go ahead and approve each rendering before we could address the concerns that I had. Apparently, this was another reason that I should not have trusted what I was being told, as from the response given was documented in reverse. This is also another example of how Davison courses clients verbally instead of in writing like previously stated in my complaint.
Second, the fact of them using prior art as my design was not addressed. I retained their services to design and engineer an original product, not to design and "engineer" a piece that snaps on to someone else's prior art. Which these snap on pieces are the only cad sketches that have been provided to me of. Which I have not approved. I am sure it is due to them knowing that it is prior art, and that they cannot provide me with engineering specs of that prior art, passed as original engineering. This was brought up as well, as the original design that I provided, and in the ideation sketch that I "approved" was simply the detailed hand drawing that I designed, just made into a digital ideation. At the next stage, is when their "engineers" changed my design, and the prior art was used as the basis. Again, I was told by Greg that I had to sign to address this concern. Again, shame on me for trusting a man on his word.
To address the refund, my request here and to Davison directly is for services that have not been provided by Davison based on the "multiple services" that was paid for in the retainer for those services. As their legal actually stated in their complaint rebuttal, I paid for many services that I have not received. As they mentioned, te only thing that has been "approved" is a few elementary renderings. I will gladly eat the cost of what has been "provided," even though what has been provided could have been contracted to someone in Fiver to create for a couple of hundred dollars and saved me two and a half years of time.
To also address him stating that my project has moved to the next step of building the physical product, that is false. I have not signed, nor will I sign the "executive summary" that would move it to that stage. I also received another "phone call", from Brian asking me to sign the executive summary and send him details again of my design suggestions for their engineers. He still continues to not respond in writing or respond to my emails. And seems to be the same tactic Greg played with coursing me to sign, then documenting that they went "above and beyond" after my approval.

Regards,

***** *****
Business Response
Date: 12/15/2022

This letter is in response to the additional
comments submitted by ***** ***** in eh above referenced matter. The initial
response of December 01, 2022 is incorporated herein as if fully set forth. Mr.
***** raises three items which will be addressed.

First, he asserts his “approval is not
an approval”. This is an illogical argument
to which a rational response cannot be provided. As for the sequence of approvals, his
signatures are all date stamped to document the sequence of approvals. Next, he
alleges Davison was required to develop new technology in the performance of
its services. This is incorrect and is explicitly
addressed in the contract in Section 4.e. (see attached.). Finally, he asserts
his is due a partial refund as all services have not been completed. Again, the contract addresses the matter explicitly.
Mr. ***** was offered the option of payment on an hourly basis which he
declined. He chose a lump sum retained for
all services. The revocation provision
makes clear that if the contract is terminated after the stated period, there would
be no refund of any payment made on the contract (see attached). Attached, please find a copy of the relevant portions
of the contract which have been referenced above.

Davison has not only provided
services which Mr. ***** approved. The company has gone beyond its obligation
and repeatedly provided services to modify designs after Mr. ***** had already
provide his signed approval. As stated
there is no basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosure
Customer Answer
Date: 12/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

For Mr. D**** to respond that I even "asserted" that my approval was not an approval implies that he either did not read the last response or, he did not comprehend it fully. So, obviously I need to clarify for him that what was "asserted" was that I was told by Gregg each time I brought up issues when it was apparent that they did not understand the product and had missed the mark on the design, I was told that I had to sign in order to discuss making the adjustments during the next phase. I never "asserted" that I didn't sign, but I did assert that I was lied to. The only adjustment that was made that Mr. D**** says they have gone above and beyond with, was literally changing a sentence on an elementary drawing and removing an image of an item that was not supposed to be added, and that was specifically discussed with Gregg and Davison's "engineer." But yet, it was added anyway. Of course, I asked them to remove it. What is "Illogical" is for Mr. D**** to assert that I did not retain Davison for development services when you can clearly see on the attached "Product Development Agreement" that is in fact what I paid them for. Furthermore, also see attached for services that were to be provided. As Mr. D**** mentioned in the previous rebuttal, of what has been completed and which stage the project is in. You will see that only one stage (A.1) of the 6 services Davison was retained to do have been provided. Also, on the attached you will notice that Davison states that their obligations will end 12-months from the date full retainer is received. This implies that all services would be completed within 12-months. It's been almost 3-years. I am also glad that Mr. D**** brought up section 4e of the agreement so that all that reads this will know that even though they consider themselves a "Design & Development" company that they make no warrants that their developments will function in the manner conceived by inventor, nor are they required to develop new technology (pretty odd since they are working with inventors on "New" inventions). And enhancements or alterations of existing products is acceptable performance. So, essentially copying and pasting images off the internet to "Develop" a product is sufficient at Davison.
Bless Your Heart Davison!

Regards,

***** *****
Initial Complaint
Date:10/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled an ach transfer but asked them not to withdraw funds until I gave the say so which I never did. They gave me a bunch of plagiarized papers as a final product which I returned and filed a claim with my bank in the appropriate time so they gave me a refund but then withdrew it claiming they never received the product back which they did
Business Response
Date: 11/07/2022

This letter is in response to the
above referenced complaint filed by Ms. ****** **** against Davison Design and
Development, Inc. (Davison) on or about 10/28/2022. The research services for which Ms. **** contracted
have been completed, she has not engaged any additional services, nor made any
additional payments. There is no basis
for her complaint.

Ms. **** entered into a Pre-Development and Representation contract and made payment
of the fee. The contract was for custom
research services relevant to her submitted idea (the pre-development services)
and representation services. The
contract provided a three (3) day revocation period which was not invoked. The research services, as specified in
Section I.B., have been completed and the research materials, in the form of a
Product Portfolio, have been delivered to the cardholder via email on 06/01/2022,
and in paper form via USPS on 06/14/2022. There is no dispute that she received these materials. The representation services are contingent
upon Ms. **** providing information about the product in a professional
format.

The
contract explicitly states that the client is responsible for obtaining a
product sample and presentation materials. Specifically, Section II.B. of the Pre-Development contract provides:

“Client is responsible for obtaining a product sample,
****aging and relevant information about the product in a professional format
for presentation to a Licensee, at Client’s sole expense. Davison, at its option, will offer to provide
further development services, under a separate contract for a separate fee, to
assist in obtaining or creating the sample and presentation material… If Client
does not make or obtain presentation materials and a sample acceptable to
Davison, this Agreement will be terminated without refund of any amount paid by
Client….”

Following
completion of the pre-development services, Davison offered additional
development services for the creation of those materials. Ms. **** has not yet engaged such services
and has not otherwise provided the required material.

In her complaint, Ms. **** alleges she returned the material
and is therefore entitled to a refund. She is mistaken. The contracted
services were for custom research, it is not
merchandise that can be damaged or broken, nor can it be returned and
re-inventoried.

There is no factual basis to support Ms. ****’s complaint. Davison
has performed the services for which she contracted and has discussed
additional services which she has not engaged. While she is free to decline the further development services, that
decision does not negate the services which were performed nor does it provide
a basis for a refund.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.
Initial Complaint
Date:10/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in reference to a contract for a Product Development with DAVISON INVENTONS -
Contract was entered: October 29, 2021 (paid in full: $13375.00) ("****** **** *****")
To this date there has not been anything of any worth delivered (pass the discovery stage).
I was given a breakdown of all the stages which should take about 36-42 weeks to have a finished product. I have not received anything of value a couple of drawings. I call back in June and was told they were waiting on chips... and they had just came in. I called back in September and was told was the just finished up the night before... two days later they sent me a drawing that amounted to nothing... I have sent serval emails and now they are going unanswered... I have repeatedly asked them to refund some of my money as they can not render a finished product and I am sorry to say that they are really not doing anything to do so...
* They did have someone call me that (I believe) said he was the vice president of marketing and was talking really fast as if Jermaine Hughley did not do his job and send me the sketches that were created and he would send them as soon as we got off the phone. (Jermaine, did not send any sketches because there was no sketches made to send)... Two days later I get an email from Frank Vescio (From the licensing department) with some fabricated prints that were horrible... evident of them trying to come up with something.. As I told them in a email... (Also, I have another product with them, which is in the licensing department and that is how I know Mr. V*****) He really has no business with this product as it has not even been developed and at the licensing stage...
- Emails are attached - from the last string of emails
- I can send the contracts and proof of payment if needed...
At some point - Davison Inventions will need to have some integrity and stand behind what they are being paid to deliver and when they can not to should admit that and refund...
Business Response
Date: 10/19/2022

This letter is in response to the
above referenced complaint filed by Mr. ****** ******* against Davison Design
and Development, Inc. (Davison) on or about 10/10/2022. Mr. ******* has been, and continues to be, a
valued client. The services provided to
date have been with his express written approval. As will be detailed below, there is no basis
to support his complaint or for his request for a refund.

Mr. ******* submitted two ideas for
new products; one is currently in the licensing presentation stage and the
other, which is the subject of his complaint, is in the development stage. He initially entered the Pre-Development
Agreement for research services related to the submitted idea. Those services were completed in a prompt
fashion. He then entered a development
and representation agreement that provides for a variety of services. The development portion comprises a series of
stages, each dependent upon the approval of one stage before proceeding to the
subsequent stage. More specifically,
Davison created a preliminary design, which included an ideation sketch, CAD
drawings and an Integrate Product Rendering (VR). It then created an industrial
design, which again included an ideation sketch, CAD drawings and an Integrate
Product Rendering (VR). Each stage was performed with Mr. *******’s express
written approval. A copy of his signed approvals
is attached (note the actual designs have been redacted for confidentiality). Construction
of a physical sample is dependent upon the clear approval of the Industrial
VR.

When Mr. ******* approved the Industrial
VR, he also completed a questionnaire in which he provided negative
feedback. His project has been on hold penciling
clarification of this apparent contradiction. Davison remains willing and able
to complete the services. Mr. *******
need only state in writing that he wants the project to proceed despite his
negative feedback, or he may submit, in writing, the specific points in which
he believes the Industrial VR is insufficient.

The statements in his complaint
that Davison has provided “nothing of worth” and his allegation of a 36 to 42-week
time schedule is simply not supported by any facts. Also, his complaint continually refers to a “finished
product”. There are multiple stages in the development of a product. The contract
details four such stages; the prototype, the working model, the product sample
and the production sample. The “finished product” sample would be the
production sample. His project is not at that stage; it is at the design
stage proceeding the prototype / working model stage. The working model is meant
to demonstrate the feasibility of the product during a presentation to a
potential corporate licensee. It is not intended to be of the quality of a
sample that an ordinary consumer may purchase as a “finished product”.

Davison has provided, and continues
to provide, its services consistent with the terms of the contract. Those services have been provided in a prompt
manner and with Mr. *******’s express written approval. There is no basis to support a claim for a
refund or for the other comments in his statement.

Sincerely,

David *. D****
Associate Counsel
Davison Design and Development, Inc.

Enclosures
Customer Answer
Date: 10/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** *******

* I was forced to sign the agreement or the project would simply sit there with nothing happening. As I was told by Mr. Jermaine. I knew as soon as I did this, they would respond and say that I signed off.....

* I am not sure what she is looking at, but all I have received since I paid them 1 year ago, October 24th... The only thing I got was some trumped up drawings, which you can not find in the portal now... They moved it and replaced it with rendering drawing of the player.

* Again, all the drawings thus far has been what I provided. (save the patent search information).

* All the time frames for the 5 stages have been exhausted and there is no product, nor will there be. They simply lack the "no how".... But, prove me wrong if you like.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Davison Design & Development, Inc. is NOT a BBB Accredited Business.