Complaints

This profile includes complaints for Davison Design & Development, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Davison Design & Development, Inc.

  595 Alpha Dr Pittsburgh, PA 15238-2911

• 

  Davison Design & Development, Inc.

  585 Alpha Dr Pittsburgh, PA 15238-2911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ******* ****nal fees. When I requested documentation or direct contact with these companies, I was met with silence and deflection. It is now obvious that no such licensing offers ever existedthese representations were complete fabrications designed to exploit my trust and investment.Furthermore, Davisons internal legal team appears complicit in this fraudulent operation. Instead of providing clarity or resolving the matter ethically, their legal representatives have deflected responsibility, used legal disclaimers to avoid accountability, and helped shield the company from consequences. This behavior suggests their legal team may be actively participating in or enabling these deceptive businesses practices. Davisons actions have caused significant financial harm and delayed the legitimate development of my invention. I urge the BBB to take this complaint seriously and conduct a thorough review of their practices.

  Business Response

  Date: 07/23/2025

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  July 23 2025
  
              Re:       ******* ****
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ******* **** against Davison Design and Development****** (Davison) on or about 07/07/2025. Mr. **** has been a valued client and his concerns are taken seriously. Davison endeavors to address all reasonable concerns in a prompt and professional manner.  Prior to filing his compliant, Mr. **** and I exchanged correspondence in an attempt to clarify the issues.  Attached is my email dated 06/23/2025 which is incorporated herein. Unfortunately, Mr. **** has taken an unreasonable position as evidenced by his unreasonable demand.
  
  During the period of 12/10/2017 to 06/02/2024, Mr. **** submitted a total of thirty-five (35) idea submissions. The submission for the Smart Backpack was on or about 08/16/2018. He entered the initial pre-development contract for research services in October 2018 and the research materials were provided to him in November 2018. On 01/25/2019, he entered the Product Development and Representation *************** payment of the fee for this service was made in June 2022. The design and development of the working model and presentation material was completed by May 15, 2024 During this design process, he provided no less than five (5) written approvals of the various design stages. On 05/15/2024, he authorized Davison to proceed with the presentation of the product idea. The first list of corporations was provided to him on 10/03/2024, and those presentations were made. The second and third list of corporations were provided on 12/05/2024 and 04/21/2025 respectively, and those presentations were made. To date, no corporation has expressed an interest in licensing the product idea.
  
  In his complaint, Mr. **** make a very vague and generalized complaint about misrepresentations and deceptive business practices, but provides no support for his claims. From the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services, fees and historical success rates BEFORE any service contracts are entered. The contracts are written clearly and unambiguously. Each step of the product development must be approved by the client before proceeding to the next step.  To suggest any deceptive behavior is unjustified.
  
  Next, he alleges he was to receive patent services this is incorrect. His contract explicitly states the following:
  
  
  
  
  A.2.d. Davison is not a law firm.Davison is not providing, and Inventor is not relying upon Davison for, legal advice. Inventor acknowledges that he/she is solely responsible for deciding if and/or when to apply to patent the Invention and the associated costs/fees.Davison has made no representations concerning the patentability of the Invention or its ultimate design.
  
  This language is clear and unambiguous.  To the extent he believes patent services were included, he is mistaken.
  
  Finally, Mr. **** alleges he was informed that his product had been licensed.  This bald allegation has no factual support.  As stated in my email to him., the screenshots provided by him as supposed evidence were dated before he authorized Davison to make a presentation and even before his product was developed.  It is illogical for anyone to believe there could be a license agreement when there is no product to license. 
  
  ****************** has performed the services for which Mr. **** contracted according to the terms of those contracts. The services provided have met with his express written approval and authorization. There is no basis for his complaint.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat down with them at there office handed them a check for ****** they told me they was going to help get me a patient and they was going to build me a prototype of my invention theyre didnt do either and they strung me alone for a couple years Im just over it they basically took my money made me a little book about my invention and thats it

  Business Response

  Date: 07/15/2025

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  July 15 2025
  
              Re:       ****** *****
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ****** ***** against Davison Design and Development****** (Davison) on or about 07/06/2025. Mr. ***** has been a valued client and, as will be detailed below, all services have been completed pursuant to his express written approval, authorization and to his documented satisfaction.  There is no basis for his complaint.
  
  Mr. ***** initially entered a pre-development contract for research services related to his new product idea and those services were performed.  Following completion of the research, he entered the Design and Representation Agreement which covers a wide range of services from the initial design, through final licensing services. Each individual stage in the process is dependent upon the clients approval of the preceding stage. The individual steps included; the preliminary ideation sketch, the preliminary virtual rendering, the industrial ideation and the industrial virtual rendering.  Mr.***** approved each stage of the design process and then completed a questionnaire about said design in which he provided positive feedback.  He subsequently provided his authorization to proceed with the prevention of his product idea.  The presentations have been made, however no corporation expressed interest in pursuing his product idea.  As all services have been performed, his project is in a reactive stage where Davison will contact him only if a corporation were to express interest in his product idea.
  
  In his complaint, Mr. ***** misrepresents the services for which he contracted and which were performed to his satisfaction. The initial contracted services were for the design of a product, not the construction of a prototype. The services referenced above fall under Section A: Services Provided.  This section concludes with an itemization of the deliverables which consists of the ideation sketches, virtual renderings and CAD drawings.  As stated, these have been provided with Mr.Kellys written approval.  The remaining contract services, which include the construction of a prototype, fall under Section B; Services After Manufacturer Interest.  As the title of the section states, these services are not due to be provided until after a manufacturer has expressed interest in his product idea. 
  
  Next, he alleges he was to receive patent services this is incorrect. His contract explicitly states the following:
  
  
  
  
  A.2.d. Davison is not a law firm.Davison is not providing, and Inventor is not relying upon Davison for, legal advice. Inventor acknowledges that he/she is solely responsible for deciding if and/or when to apply to patent the Invention and the associated costs/fees.Davison has made no representations concerning the patentability of the Invention or its ultimate design.
  
  This language is clear and unambiguous.  To the extend he believes patent services were included, he is mistaken.
  
  Davison has performed the services for which Mr. ***** contracted according to the terms of those contracts. The services provided have met with his express written approval and authorization. Further, the services were performed to his documented satisfaction.  There is no basis for his complaint.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, ****

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************  DO NOT PUBLISH *********************

   

   

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

  Business Response

  Date: 07/07/2025

  *******************************                                    
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  July 07, 2025
  
              Re:       **** ******
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. **** ****** against Davison Design and Development****** (Davison) on or about 06/27/2025. Ms. ****** has been a valued client since first contacting Davison in August 2020.  As will be detailed below, all contracted services have been completed. There is no basis for her complaint.
  
  Briefly stated, Ms. ****** initially entered a pre-development contract for research services related to her new product idea and those services were performed.   Following completion of the research, she entered a product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the clients approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary virtual, the industrial ideation, the industrial virtual, and the executive summary.  She provided her written approval for each of these stages and authorized the presentation of her product idea.  The presentations have been made, though no corporation has expressed an interest in her product idea.
  
  In her complaint, Ms. ****** alleges they never did anything with it [her product idea] .  As the summary above details, this is inaccurate. To the extent she may believe she was guaranteed a license agreement or financial gain, she is mistaken. Davison does not guarantee a particular product idea will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.  The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed, or that a client will realize a financial gain.  Unfortunately,the reality for most individuals is that their product idea does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
  
  Finally, her complaint implies that Davison performed some form of market evaluation of her product idea prior to entering the service contracts. That is incorrect. The contracts and disclosures are explicitly clear that Davison does not and will not evaluate the commercial potential of a submitted idea. To the extend she believes that service was contracted, she is mistaken. 
  
  As stated there is no basis for her complaint and no basis for a refund.  All services have been completed per the contract terms, with Ms. ******* approval.
  
  Sincerely,
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development******

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  SEE ATTACHED.

  
  Regards,
  
  **** ******

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 07/07/2025

  *******************************                                    
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  July 07, 2025
  
              Re:       ****** ******
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ****** ****** against Davison Design and Development****** (Davison) on or about 06/16/2025. Mr. ****** has been a valued client since first contacting Davison in October 2020.  The initial services have met with his approval.  Davison is continuing to work with him to address his current concerns. 
  
  Briefly stated, ********* submitted an idea for a new product in October 2020.  He subsequently entered a contract for design services in October 2022. The services were for the creation of a preliminary and an industrial design.  The services were not due to be performed until full payment of the fee had been received.  Final payment of the fee was made in December 2024.  Despite having no contractual obligation,Davison did begin the initial work in creating a preliminary virtual rendering.  Mr. ****** provided his approval of the preliminary virtual in May 2023.  Following final payment, work on the industrial design was begun.  Mr. ****** provided his signed approval of the industrial ideation sketch in January 2025. Copies of his signed approvals are attached.  (note the approved designs have been redacted for confidentiality). Based on his approval of the industrial ideation, an industrial virtual rendering was prepared., Mr. ****** did not approve of the rendering and provided feedback detailing his concerns.  
  
  Product development is a fluid process with changes occurring along the way.  That is the reason Davison secures its clients approval at various stages of the process.  The mere fact that a submitted design does not meet with a clients approval does not constitute a breach of the contract.  To the contrary, seeking approval and making adjustments based on the client feedback is performance of the services, In light of his concerns, I have requested that the updated design of his project be expedited.
  
  
  Sincerely,
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I’ve got a product that doesn’t work 
  and if they sent the motor in the product,
   I don’t know if it would work. 
  They did not complete our invention.
  That’s what I’m so angry about they took 
  all this money. All of a sudden BBB comes 
  in the picture and the product is here with
   no motor and who knows about the plastic
   piece that broke. Does the product work? 
  We can’t get it to manufacturing because 
  we don’t have a complete product.
  Thanks for your consideration to this matter

   

  SEE ATTACHED.

   

  Regards,
  
  
  
  ******* ******* *******

  Business Response

  Date: 06/25/2025

  
  
  This letter is in response to the above referenced complaint filed by Ms. ******* ******* ******* against Davison Design and Development, Inc. (Davison) on or about 05/25/2025. Ms. ******* has been a valued client since first contacting Davison in November 2019.  As will be detailed below, all contracted services have been completed. There is no basis for her complaint.
  
  Briefly stated, Ms. ******* initially entered a pre-development contract for research services related to her new product idea and those services were performed.   Following completion of the research, she entered a product development agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary virtual, the preliminary engineering, the industrial ideation, the industrial virtual, and the executive summary.  She provided her written approval for each of these stages and completed two questionnaires in which she provided positive feedback. She authorized the presentation of her product idea.  The presentations have been made, though no corporation has expressed an interest in her product idea. 
  
  Having not received a positive response from any corporation, Ms. ******* was offer a production quote agreement to determine the cost for her to have the product manufactured.  This agreement was entered on 08/21/2023 and the quotation was provided to her on or about 03/06/2024.  In addition, a Branding Agreement with a distributor was presented to her.  Under that agreement, the distributor would offer her product for sale provided she supply the product nventory.  Ms. ******* has declined to enter this agreement.
  
  In her complaint, Ms. ******* does not take issue with the quality of the service provided.  Her assertion that Davison is to “finish the job” is misleading. As detailed above, all contracted series have been completed. To the extent she may believe she was guaranteed a license agreement or financial gain, she is mistaken. Davison does not guarantee a particular product idea will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed, or that a client will realize a financial gain.  Unfortunately, the reality for most individuals is that their product idea does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
   
  As stated there is no basis for her complaint and no basis for a refund.  All services have been completed per the contract terms, with Ms. *******’s approval and to her documented satisfaction.
  
  Sincerely,
  
  ***** ** *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  

  Business Response

  Date: 07/15/2025

  
  
  This letter is in response to the additional
  comments submitted by Ms. ******* ******* ******* regarding he above referenced
  complaint.  The original response of June
  25, 2025 is incorporated as if fully set forth herein.
  
  Ms. ******* raises two concerns in
  her comments.  First she asserts that
  there is no motor included as part of her working model.  She is correct.  Without disclosing g\the confidential details
  of her design, her idea was essentially a cart to help transporting an portable
  oxygen concentrator.  It does not include
  the actual oxygen concentrator, which would be supplied by the user.  Her complaint is analogous to having
  developed a bicycle rack then complaining that the bicycle rack did not include
  a bicycle.  Suh a complaint is
  unfounded. 
  
  Second she complains that the working
  model was damaged It should be clarified that what she contracted for, and received,
  was a working model, not a final product of the quality one would expect to purchase
  at a retail store.  A working model is inherently
  more fragile than a final production sample and can be damaged in shipment. That
  said, she is entitled to receive her model without damage, she need only return
  the working model to Davison to have it repaired.
  
  
  Sincerely,
  
  ***** ** *****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  I am so sorry I’m driving you crazy about this, but I’ve been driven crazy for over five years now with them.
  We had an invention we sent to them. they built it and it was running, and now we have just the shell of our invention, which means we can’t go to manufacturing. We can’t sell it. That’s the whole purpose to going to Davison. …They are inventors. They helped us invent this and it’s not come to fruition.
  It was working running order don’t you think the motor should be part of the package deal part of the invention?
  

  
  
  
  Regards,
  
  
  
  ******* ******* *******

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very misleading and twist of word and promises stating my $995.00 payment would be for the development, sponsorship and licensing of my invention submitted, untill after I make the payment. I am then told after the original fee which no one stated i would be responsible for on average $8,000.00 - $18,000.00 more dollars after being told pre $995.00 payment that everything would be taken care of with my invention and in return they would recieve 10% royalties of sales and they found corporations to purchase.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I am submitting this response to address Davisons claim that my refund request lacks merit.
  
  Davisons reply narrowly focuses on the assertion that CAD files were not included as part of the deliverables. However, my complaint is not based solely on the absence of a specific file, but rather on the companys failure to deliver the professional services that were materially represented during the sales process and contractually implied under the term "professional design services."
  
  Regardless of whether CAD files were itemized, what was delivered was materially deficient, technically inaccurate, and unusable for practical manufacturing purposes. Worse, when I requested clarification, Davison staff provided responses that revealed a fundamental misunderstanding of industry-standard deliverablesmisidentifying files and demonstrating a lack of technical competency. This reflects a failure to meet even a basic standard of care, and constitutes a breach of the implied covenant of good faith and fair dealing.
  
  Furthermore, Davisons citation of a pre-production questionnaire as positive feedback is misleading and irrelevant. That document was completed before I received any final work product. Early-stage approval does not waive my right to dispute the quality or completeness of services received thereafter.
  
  Additionally, I would urge the Better Business Bureau to note that my experience is not isolated. There are numerous consumer complaints posted on third-party platformsincluding Reddit and other public forumsthat detail a consistent pattern of misrepresentation, subpar deliverables, and unfulfilled promises by Davison. These independently posted complaints reinforce the conclusion that this company has a documented history of failing to provide the professional services it advertises.
  
  In summary, I maintain that I did not receive the services I was sold, and that a refund is warranted based on both the quality failure and the misrepresentation of those services. I respectfully ask the BBB to continue reviewing this matter in full context.

  
  Regards,
  
  ********** ********

  avison, directly contradicting prior communication.Finally, Davison initiated company outreach near the end of the corporate fiscal year, when most companies are not considering new product proposalsdemonstrating poor strategic timing and a lack of commercial diligence.Desired Resolution:I am requesting:A full refund of $13,445 due to the delivery of an unusable product design, failure to provide essential deliverables, and unprofessional conduct.Immediate release from all remaining contractual obligations.Written confirmation that Davison will not pursue any future claims related to this engagement.

  Business Response

  Date: 05/29/2025

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  May 29 2025
  
              Re:       ********** ********
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ********** ******** against Davison Design and Development****** (Davison) on or about 05/10/2025. Ms. ******** has been a valued client and, as will be detailed below, all services have been completed pursuant to her express written approval, authorization and to her documented satisfaction.  There is no basis for her complaint.
  
  Ms. ******** initially entered a pre-development contract for research services related to her new product idea and those services were performed.  Following completion of the research, she entered the product development agreement which covers a wide range of services from the initial design, through final licensing services. Each individual stage in the process is dependent upon the clients approval of the preceding stage. The individual steps included; the preliminary ideation sketch, the preliminary virtual rendering, the industrial ideation and the industrial virtual rendering.  Ms. ******** approved each stage of the design process and then completed a questionnaire about said design in which she provided positive feedback.  She subsequently provided her authorization to proceed with the prevention of her product idea.  The presentations have been made, however no corporation expressed interest in pursuing her product idea.  As all services have been performed, her project is in a reactive stage where Davison will contact her only if a corporation were to express interest in her product idea. Copies of her signed approvals, completed questionnaire, and presentation authorization are attached.  Note the approved designs have been redacted for confidentiality.
  
  In her complaint, Ms. ******** misrepresents a number of items.  First, she demands a refund of $13,445.00 when she only paid $11,990.00.  Her complaint fails to mention the reductions in fees that she was provided.  Next she misrepresents the deliverables under the contract.  The services referenced above fall under Section A: Services Provided.  This section concludes with an itemization of the deliverables which consists of the ideation sketches, virtual renderings and CAD drawings.  As stated, these have been provided with Ms. ********s written approval.  The remaining contract services fall under Section B; Services After Manufacturer Interest.  As the title of the section states, these services are not due to be provided until after a manufacturer has expressed interest in his product idea. 
  
  Ms. ********s fundamental complaint is that her product idea has not been licensed.  Her complaint asserts her opinion that the presentations should have been done at a different time and included different information about her product idea.  In reality, every corporation has its own process for reviewing new product ideas.  Davison tries to ensure that its clientsproduct ideas are given a full and fair review, but is limited by the specific corporations process.  Davison does not guarantee a particular product idea will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product idea will be licensed, or that a client will realize a financial gain.  Unfortunately, the reality for most individuals is that their product idea does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
  
  Davison has performed the services for which Ms. ******** contracted according to the terms of those contracts. The services provided have met with her express written approval and authorization.Further, the services were performed to her documented satisfaction.  There is no basis for her complaint.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

  Business Response

  Date: 06/26/2025

  Re: ********** ********
  Your ID#: ********
  
  Dear Ms. ****************** letter is in response to the additional comments submitted by Ms. ********************** against Davison Design and Development, **** (Davison) on or about
  06/05/2025. Davisons initial response of 05/29/2025 is incorporated as if full set forth
  herein. As will be detailed below, her additional comments continue to mischaracterize
  the services and deliverables under the contract.
  

  In her comments, she alleges the CAD files were insufficient for manufacturing
  purposes, and that her approvals and feedback should be disregarded as pre-
  production input and not applicable to a final work product. These comments illustrate
  a misunderstanding of the various stages of product developments set forth in the
  contracts. There are multiple stages in the development of a product.  The contract Ms.
  Demongin entered details four such stages; the prototype, the working model, the product
  sample and the production sample. The finished product sample would be the
  production sample.  Her project is not at that stage; it is at the working model stage. The
  working model is meant to demonstrate the feasibility of the product during a
  presentation to a potential corporate licensee.  It is not intended to be of the quality of a
  sample that an ordinary consumer may purchase as a finished product. Further, as
  stated in the original response, the development of the product sample and the production
  sample fall under Section B; Services After Manufacturer Interest. As the title of the
  section states, these services are not due to be provided until after a manufacturer has
  expressed interest in her product idea.
  

  Davison has performed the services for which Ms. ******** contracted
  according to the terms of those contracts. The services provided have met with her
  express written approval and authorization. Further, the services were performed to her
  documented satisfaction. There is no basis for her complaint.
  

  Sincerely,
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, ****

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  NO RESPONSE IS NOT OK!!!
  
  Please follow up!

  
  Regards,
  
  ********** ********

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  ***** *****

  Business Response

  Date: 03/18/2025

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *****************************
  ***********************;                                                  
  
  March 18, 2025
  
              Re:       ***** *****
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Mr. ***** ***** against Davison Design and Development****** (Davison) on or about 03/04/2025.  As will be detailed below, Davison discloses,in advance, its services and fees and the contracts are simply written, with no fine print provisions; it is not possible to be more upfront with its clients. Mr. ***** was informed of the services and fees BEFORE entering any contract for services.  The research services for which he contracted were performed and he has not engaged any further services.  There is no basis for his complaint. 
  
   In January 2023, Mr. ***** contacted Davison through its website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that It is Davisons normal practice to seek more than one contract in connection with a submitted idea. The disclosure then provides a listing of the various services and related fees.  He acknowledged, via an electronic signature, that he both received and read these disclosures. The disclosures are also freely available on Davisons website. 
  
  Mr. ***** entered into the initial pre-development contract for the performance of research related to his submitted idea. The services under the pre-development contract were completed.  The research material, comprising U.S. patent documents and information on similar products was delivered to him.  Consistent with the terms of the contract and the disclosures provided to him, Davison offered additional services for the further development of his project.  He declined these additional services, which is his prerogative.
  
   There is no factual basis to support Mr. ****** complaint. As stated above, he was fully informed of all the services and fees.  He acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was entered.  The contract he entered, by its title and terms, is explicit that it was for pre-development services, and that additional development services would be necessary. While he is free to decline the offer of further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund.  Attached is a copy of the electronic record of his acknowledgment of having received and read the disclosures as well as a copy of the disclosure as it would have been presented to him.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  They have contacted me since this complaint and they has sent me everything and I was just a frustrated customer but I had to understand stuff takes time . ****** has did everything to help me and make me happy and I want to tell them sorry and I appreciate everything they have done for me Im to my last stage . Im sorry for not giving them the time they need to complete the next stage. The place is beautiful and Ive built a relationship with ****** and he is an awesome guy and once again Im sorry 
  Regards,
  
  ****** *******It should be done next . Im waiting for them to send it and I will sent it over to you (me) after 6 months pass with no update I book a flight to go down for a tour to make sure this place is real. I get there meet Ms. ****** ihe walks in with no update at this time 6 months as gone by with him text me and calling saying I should have it in a week steel no update after 6 months of waiting. I was there for one day and he said I should have the update before I leave still no update. I called to speak with ***** the Design manager . No return calls. By this time I was forced to make my own prototype I made less than 30min . This company has horrible customer service and I dont think its fare for them to keep all my money if I want to end the contract for work they didnt do and will no be completing. I made my own prototype and I want to dispute this contract for half of my money back. Because I made my own working prototype because this company has my dream on hold.

  Business Response

  Date: 03/18/2025

  *******************************************************************************************************************************************************************************************************************************************************
  BBB of ********************
  *******************************
  ***********************;                                                  
  
  March 18 2025
  
              Re:       ****** *******
                          Your ID#: ********
  
  Dear Ms. ******************* letter is in response to the above referenced complaint filed by Ms. ****** ******* against Davison Design and Development, **** (Davison) on or about 02/11/2025. **** ******* has been a valued client and, as will be detailed below, services have been provided pursuant to her express written approval. Further the services have been performed to her documented satisfaction.There is no basis for her complaint.
  
  Ms. ******* initially entered a pre-development contract for research services related to her new product idea and those services were performed.  Following completion of the research, she entered the product development agreement which covers a wide range of services from the initial design, through final licensing services. Each individual stage in the process is dependent upon the clients approval of the preceding stage. The individual steps included; the preliminary ideation and virtual rendering followed by the industrial ideation and virtual rendering.  The preliminary design is meant to embody the product idea as conceived by the client.  The industrial design is different; it is meant to be a cost effective solution to the problem identified by the client.  In creating this design, Davison takes many factors into consideration such as material costs, manufacturing capabilities,production costs, ergonomics, etc.  The contract states that the design created by Davison may differ from the clients preconceived idea. Ms. ******* approved each stage of the design process and then completed a questionnaire providing nothing but positive feedback. The project is currently being transitioned to the presentation stage. Copies of her signed approvals and completed questionnaire are attached.  Note the approved designs have been redacted for confidentiality.
  
  Davison has performed the services for which Ms. ******* contracted according to the terms of those contracts. The services provided have met with her express written approval and documented satisfaction. There is no basis for her complaint.
  
  Sincerely,
  
  
  ***** M. *****
  Associate Counsel
  Davison Design and Development, ****
  
  Enclosure