Complaints

This profile includes complaints for Davison Design & Development, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Davison Design & Development, Inc.

  595 Alpha Dr Pittsburgh, PA 15238-2911

• 

  Davison Design & Development, Inc.

  585 Alpha Dr Pittsburgh, PA 15238-2911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am a designer… I contacted an invention group for a design I created. I am spending $7,000 about. Now near the end the vice president can’t be bothered. He made a mistake and I did not like what he did. He did not call or ask before. Now wants out and having me work with someone in a different dept it’s not like you can switch that’s not their speciality. He does not have time after they took my money? I wanted to discuss because it’s wrong and I am not accepting something wrong. That’s not chump change. This is so unprofessional and he is the vice president and he does not want to be bothered? It’s my time it’s my money… he made the mistake. You can’t dump on someone else that’s not their area. We are almost done and he upset me. He should apologize, I asked for a phone call. It’s not a date, this is business. I am paying them it’s not free. I am no failure and it’s wrong to think you can jump out because you don’t like constructive criticism. You deal with the work and you finish it. That’s business it’s no party.

  Customer Answer

  Date: 03/12/2024

  First email:
  
  Hi there, please step in. Regarding Davidson the invention group. This is not okay… nothing is ok…. Now ignoring me….
  I want a refund…. They are ignoring me? Give me Someone that wants to work on project. I wanted these trademarked that was what I wanted first. This makes no sense.
  Please contact me.
  ###-###-####
  ****
  
  -----------------------------------------------------------------------------------
  
  Second email:
  
  Hi there,
  Please help Davidson inventions I don’t understand. They did wrong, I was upset and wanted to discuss and the vice president said to busy now. Then he asked Ms W***** to do it. Ms W***** that’s not her area and it makes,  no sense because instead of taking to me and emailing me she sends me an advertisement that there company is doing so well.
  I wanted both invention’s trademarked. I decided to do hair Accessory first. This is weeks now… are they thieves?  I did not like what he did. Then he does not want to be bothered to fix and now she is not available either. I want a full refund and work with someone that has time for me.
  ###-###-####
  It’s a lot of money I spent.  It’s certainly did not come easily to me my nickels and dimes.
  Thank you
  E.N
  
  -----------------------------------------------------------------------------------
  
  Third email:
  
  Sorry…. The attachment was not working…. I hope you can assist. 

  Customer Answer

  Date: 03/13/2024

  I think it’s best to request refund….I spoke to representative from there company my original contact…. I don’t like the way she dealt with me either with this situation, it’s not working out… I am not happy and no reason for me to continue with them. … that’s not the way I want to be treated tossed around and ignored… if I complain and don’t like what they did I have a right to…. It’s a lot of money, they should not treat me like a child…. I graduated form design school , art school and work in fashion and art industry for years…. I should not say thank you for rubbish… I don’t like their behavior… I reacted to them…. This was their fault…. I am not pleased at all…. I am not thanking them for giving me junk…. I did not give them junk and I want my samples back as well. 

  Customer Answer

  Date: 03/14/2024

  I meant patent not trademark… please adjust. 

  Customer Answer

  Date: 03/21/2024

  Hi there, Could you take out trademark and patent?
   There work is not good and I don’t want to move forward. I don’t like being yelled at… they are in and out…. I think the whole business is corrupt.  They way things were presented, it’s not to my approval… I don’t like how they conduct themselves with me or how interact. It’s toxic… 

  Business Response

  Date: 03/29/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Ms. ****** **** against Davison Design and
  Development, Inc. (Davison) on or about 03/03/2024.  Customer concerns upset everyone and the
  staff works very hard to troubleshoot them so communication errors are kept to
  a minimum.  From the time of an initial
  contact and throughout the process, Davison maintains an open channel of
  communication, disclosing its services and fees upfront and providing contracts
  that are simply written, with no “fine print” provisions.  Having reviewed Ms. ****’s file, there is no
  basis for a refund. 
  
  Briefly stated, Ms. **** contacted Davison in February of
  2023 and submitted two ideas for new products. 
  For each project, she entered the initial Pre-Development service which
  was performed.  Apparently satisfied, she
  then contracted for packaging development services for one of the projects. She
  selected a fee option and has made partial payment. Davison did begin the
  development services and submitted an initial preliminary ideation sketch for
  her approval.  She approved this stage
  and the project moved to the preliminary virtual rendering stage. Ms. ****
  requested changes be made and Davison has attempted to clarify these changes so
  that they could be implemented. On or about 02/27/2024, Ms. **** left a
  strongly worded complaint about the changes and then on 02/29/2024 left a
  polite apologetic message.  Finally, she
  requested a refund on 03/14/2024. 
  Davison has attempted to contact her on multiple occasions, specifically
  03/15, 3/19 and 3/22 with no success. 
  Ms. ****’s complaint raises a number of issues that will be addresses
  individually.
  
  First, she raises a concern about the personnel assigned
  to work with her and demands the same individual see her project through
  completion.  This is impractical.  She contracted with Davison, a company, not
  an individual person.  There are a
  multitude of reasons why a project may transfer to different individuals, ex.,
  retirement, job change, internal transfer, etc. 
  The performance obligation are obligations of the company. Further,
  there is an outstanding balance owed on the fee and the contract is explicit
  that services are not due to be performed until full payment has been
  received. 
  
  Next, she demands a full refund.  The contract provided a seven (7) day
  revocation period during which there could have been a cancellation and refund.
  The provision states in relevant part; “The revocation provision of this
  Agreement is the only means of cancelling this Agreement and obtaining a
  refund. If the Agreement is cancelled, revoked or terminated after the seven
  business day period, there will be no refund of any amount paid towards the
  contract fee.” Ms. **** entered the contract on 07/16/2023 and the revocation
  period ended on 07/25/2024.  She did not
  cancel or otherwise terminate the contract within the period.
  
  Finally, she notes that she was to receive patent
  services.  She is incorrect. Davison is
  not a law firm and does not provide patent services or other legal
  services.  The contracts are explicitly
  clear that any intellectual property protection is the sole responsibility of
  the client.
  
  In summary, the contract was not
  cancelled within the stated revocation period, Davison is willing and able to
  provide all remaining services under the contract upon receipt to the full
  fee.  There is no basis for a refund.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  As per their response contract services do not begin until full payment is received. Therefore, since the full payment has not been received, the contract has not been executed and I am within my seven day revocation period and have the right to request a full refund.

  Additionally, the pre-development services were never approved

  Lastly, since filing this complaint I have made more than three attempts to schedule a date and time to speak with them. There is no response from their company. 
  

  Prior to filing this complaint, I spoke with Davison representative Matthew C. And he said to busy to bother with me and then Deborah W***** called and I complained about not receiving services, and she yelled at me instead of resolving the issues. Deborah W. Said she is retiring from the company. 

  it appears they have stolen my money and I need your help to have it returned.
  
  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 04/08/2024

  Ms. Jennifer Muzzio                                      
  BBB of Western Pennsylvania
  520 E. Main
  Street, Suite 100
  Carnegie,
  PA 15106                                                   
  
  April 08, 2024
  
              Re:       ******
  ****
                          Your
  ID#: ********
  
  Dear Ms. Muzzio;
  
  This letter is in response to the additional
  comments submitted by ****** **** on or about 04/02/2024 regarding the above
  referenced complaint.  Davison’s original
  response of 03/29/2024 is incorporated as if full set for therein. Ms. ****
  raises three issues which will be addresses in turn.
  
  First she alleges that since full payment has not
  been paid, the contract term has not begun and she is therefore within the seven-day
  revocation period.  Her interpretation is
  in direct conflict with the explicit language in the contract.
  
  C.2. TERM OF THE AGREEMENT
  
  The Agreement is effective on the date of Inventors signature, but performance by Davison will begin on the date that Davisonreceives the full retainer provided in paragraph C.l and a properly executed Agreement.
  
  C.7. REVOCATION
  
  The Inventor may
  revoke this Agreement by giving written notice within seven (7) business days from
  the date the Agreement was signed by Inventor.
  
   Next she alleges that
  the pre-development research service which were provided to her were not
  approved. This position is illogical.  As
  the name of the service states, it is performed before a client makes the decision
  to enter a development services contract. 
  If, hypothetically, there were some issue with the pre-development
  research service, certainly a client would have that matter addressed before moving
  forward with the project.  Here, Ms. ****
  received the research, raised no issue with its performance and subsequently entered
  a product development agreement. Finally, she references an inability to speak
  with a representative at Davison.  Currently
  there is a scheduled call with Ms. **** on Thursday, April 11th at 2
  PM. 
  
  As previously stated, Davison is
  willing and able to provide all remaining services under the contract upon
  receipt to the full fee.  There is no basis
  for a refund.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  Date:02/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsified entire transaction as a scam to rob me of about 12,000 dollars. I have all documents and emails to support my claim.

  Customer Answer

  Date: 02/28/2024

  I have multiple emails that has been ignored from Brian S******* and Morgan S******* which leads me to believe there are fraudulent as well as misleading business transactions that has been conducted. If by chance you can send a portal that I can copy and send the emails that would kindly be appreciated. I also checked that I would like media attention to cover this scam like as well as fraudulent business transactions.

  Customer Answer

  Date: 03/11/2024

  My expectations are to be advised of my status and updates to the progress and energies that are directed towards the final results of my efforts being s successful transaction as well as a phenomenonal invention that reduces health risks. As you can see my efforts were ignored and neglected which after all my time and money invested forced me to take actions for a solution to what was making me feel like I was robbed of my ideal,time and money. If a company neglects the character of professionalism and courtesy there should be consequences for the confusion and abandonment I felt after such a long time investment of time and money. I felt betrayed and deceived.

  Business Response

  Date: 03/29/2024

  
  
  This letter is in response to the second
  complaint filed by Mr. ****** ****** on or about 02/28/2024.  His first complaint (ID# ********) was responded
  to on January 16, 2024 is incorporated as if fully set forth herein.  As stated in that initial response, Davison
  has performed its services with Mr. ******’s approval and authorization.  Those services have been provided to his
  satisfaction.  His project is currently
  in the presentation stage and Davison continues to provide services according
  to the contract terms.
  
  Mr. ******’s concern is an alleged
  lack of communicator.  Davison is
  contractually obligated to contact up to forty-five companies.  This is done in a three stage process, each
  stage involving approximately fifteen companies.  The companies on the first list are contacted
  and provided a period of time, typically several months, to consider the
  product idea and, if they choose, provide any response. During this interim,
  Davison attempts to contact the client on a monthly basis although, absent
  interest from a company, there is little information to update.  Mr. ****** has been provided his third list
  of companies on or about 03/26/2024 and arrangement s have been made for the
  next status update call
  
              Davison
  will continue to communicate any progress with Mr. ****** in a prompt and professional
  manner.
  
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying 4800.00 in total for a provided service and was able to make payments of 50.00 but when I reached the half way point around 2500.00 the man that was accepting my money, just disappears with no explanation then I was informed they were dumping me I guess.will not continue my service. I would like my project returned and full refund or finish what they started.

  Business Response

  Date: 02/16/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Mr. ****** ******** against Davison Design
  and Development, Inc. (Davison) on or about 02/02/2024.  Mr. ******** has been a valued client since
  first contacting Davison in September 2020. 
  The services for which he has contracted are not due to be performed as
  there is an outstanding balance due. 
  Davison remains willing and able to complete the services upon receipt of
  the full fee. There is no support for his complaint or for his demand for a
  refund.
  
  Mr. ******** entered a product
  development agreement for a variety of specific services. To date, he has paid
  $1,150.00, leaving a balance due of $2,990.00. 
  Services are not due to be performed until full payment of the fee has been
  received.  Also, the agreement provided a
  limited revocation period during which the contract could have been cancelled and
  a refund provided.  That period has long
  since pasted.  The last payment was received
  in October 2022 and Davison’s last contact with Mr. ********, prior to the
  current complaint, was in July 2023.
  
  If Mr. ******** wants to proceed with
  his project, Davison remains willing and able to complete the services.  He merely need contact Davison and request to
  speak with his representative.  If he
  chooses to cancel the contract that is his prerogative – though such a decision
  provides no contractual basis for a refund. 
  That stated, Davison has no interest in retaining fees for services that
  will not be performed.  Despite having no
  contractual obligation to process a refund, Davison will agree to waive its
  claim for the unpaid balance and process a partial refund of the monies paid
  toward the product development contract. If Mr. ******** desires to accept this
  offer, he need simply contact our legal department and the paperwork will be
  forwarded to his attention.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:01/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To may concern I have money investing in Davison. Williams B****** has been working with me since2018. I has putting my project on hold due to money . . Know since 2024 I told him I will call him. When I call him he has not returned my phone call back.due to ****** ***** girl that him been planning to scam me out of my money . And our of my project. He has been planning to use my money that I use towards the project on ****** *****.not finished my project. I call Williams B****** couple time he has not returned my phone call. William B****** has been engaged in ****** ***** they are trying to scam ******** ***** project. I have paperwork on the investment. It is call washer and dryer remote control. I would like Williams B****** to finish the job in my name and charge we be made on ****** *****.and handle.

  Business Response

  Date: 02/16/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Ms. ******** ***** against Davison Design
  and Development, Inc. (Davison) on or about 01/28/2024.  Ms. ***** has been, and continues to be, a
  valued client.  Having reviewed her file,
  there is no basis to support the allegations in her complaint. 
  
  Briefly stated, Ms. ***** initially
  entered a pre-development contract for research services related to her new
  product idea and those services were performed.   For those services she paid a total of
  $595.00 and received a savings of $200.00 to cover the fee of $795.00.  Following completion of the research, she made
  an initial partial payment of $200.00 toward a second services contract, specifically
  a Wireframe and Layout development agreement (WALA). Of this $200 she has been
  refunded $100.00.  There is a remaining
  balance due.  Davison remains willing and
  able to pursue the service under the WALA contract upon receipt of full payment.
  
  In her complaint she alleges to
  have made payments approaching $3,000.00. 
  This is false.  The only funds received
  from Ms. ***** is the $595 and $200 payments references above.  Attached please find copies of the payment
  receipts for the two contracts.  No other
  funds have been received from her.
  
  Next, she alleges that her payments
  are being applied to the project of a ****** *****.  This is false. While there are several
  individuals named ****** ***** that have contacted Davison, there have been no
  monies received or applied to any of those individuals’ projects.  The only funds from Ms. ***** are the funds referenced
  above.
  
  Finally, Ms. ***** makes several
  references to her “investment” with Davison. 
  This is a misleading term.  She purchased
  specific product development services. 
  She did not make an “investment” such as a security with a principal and
  rate of return.  To conflate these two concepts
  is misleading at best.  Davison goes to
  great lengths to disclose the risks to all individuals who may submit an idea
  for a new product.  In addition to
  disclosing all of its services and fees upfront, the historical success rates
  of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly
  provide disclosures that there is no guarantee that a product will be licensed,
  or that a client will realize a financial gain. 
  
    As stated, there is no basis for her
  complaint.  If she has evidence of payments
  to Davison beyond those noted herein, or if she has evidence of any involvement
  of a ****** ***** with her project, she is encouraged to provide that information
  to Davison’s legal department.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure
  

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing your organization today in the hopes of obtaining justice. The purpose of this letter is seeking assistance against Davison Design & Development's deceptive tactics that I have been subjected to. 

  
  On August 20, 2019 (four years ago), I entered into a productive development agreement in which Davison Design & Development Inc. would develop my enclosed book holder. (See copy of book holder which I had submitted to them for design along with the development agreement as Exhibit A). After paying them $10,000, we agreed to have my book holder. design developed. However, four years have now elapsed without them providing me with a prototype of the book holder as required by the contract enclosed. 

  
  I then forwarded the company an inquiry letter stating my concerns on the delay of my book holder development. (See copy of letters sent attached as Exhibits B and C). The company then responded with the enclosed letter. (See letter attached as Exhibit D) and presented me with the enclosed representative of my actual book holder that is not even remotely close to what I had presented to them. (See representative attached as Exhibit E). The picture the company sent me, which you can see, is clearly not what I had presented to them. It should be noted that Davison Design & Development has a history of deceptive practices, as the enclosed case law in Exhibit F will show. 

   
  

  Business Response

  Date: 01/17/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Ms. ***** ******** against Davison Design
  and Development, Inc. (Davison) on or about 01/04/2024.  Ms. ******** has been, and continues to be, a
  valued client.  Having reviewed her file,
  there is no basis for a refund.  All
  services provided to date have been pursuant to her express written
  approval. 
  
  Briefly stated, Ms. ********
  initially entered a pre-development contract for research services related to her
  new product idea and those services were performed.   Following completion of the research, she
  entered the design and representation agreement which covers a wide range of
  services from the initial design, through final licensing services.  Each individual stage in the process is
  dependent upon the client’s approval of the preceding stage. These individual
  steps included; the preliminary ideation, the preliminary virtual rendering, the
  preliminary line drawings, the industrial ideation, and the industrial virtual.
  She provided her written approval for each of the first four steps, but has not
  approved the industrial virtual rendering. 
  Attached are copies of her signed approvals. (Note the actual approved
  design have been redacted.)
  
  For clarity the preliminary material
  and the industrial materials represent two distinct designs.  The preliminary material is meant to reflect
  the clients pre-conceived design of the product idea.  The industrial material is Davison’s adaptation
  of the preliminary material taking into consideration manufacturing cost, raw
  materials, ergonomics, etc.  The industrial
  material is often different from the preliminary material and is a cost
  effective solution to the identified problem. 
  As stated above Ms. ******** did approved the industrial ideation
  sketch.
  
  The complaint by Ms.
  ******** is in stark contrast to the series of approvals listed above. It bears
  noting that at the time she was provided with the industrial virtual rendering,
  Davison began to receive correspondence from Mr. Blake *******, Ms. ********’ husband.
  Attached is a copy of a letter from Mr. ******* expressing his concerns.  These concern are more in line with the complaint
  submitted to your office. 
  
    As stated, there is no basis for a
  refund for services provided pursuant to Ms. ********’’ written approval.  Regardless of the opinions expressed by Mr.
  *******, it is Ms. ******** who contracted with Davison, and it is her
  approvals that govern and guide the design process.  
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have invested time and money into an invention that Brian S******* lead me to believe that companies were interested enough to continue with the preparation and progress to create a success story as the final results.

  Business Response

  Date: 01/17/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Mr. ****** ****** against Davison Design
  and Development, Inc. (Davison) on or about 12/27/2023.  Mr. ****** is a valued client and his
  concerns are taken seriously.  He has
  engaged Davison for a variety of specific product development services.  Having reviewed his file, all services have
  been provided pursuant to his express written approval.  In addition, he has completed two questionnaires
  in which he provides nothing but positive feedback. 
  In his complaint, Mr. ****** raises two areas of concern; confidentiality
  of his product idea and success in securing a licensing deal.  Both items will be addressed.
  
  When ideas are submitted to Davison,
  they are submitted pursuant to a Confidentiality Agreement. Per that Agreement,
  Davison agrees to not use a client’s idea without written permission. Davison
  takes this obligation seriously and adheres to it its terms with all submitted
  ideas.  That stated, there are literally
  millions of issued patents, filed applications, and products in the market
  place.  It is not uncommon for multiple
  people to have the same, or similar, idea. 
  Davison cannot be responsible for every similar product that others may
  independently develop.  Part of the purpose
  of Davison’s initial pre-development service is to provide the client with some
  understanding of the nature and extent of the “prior art”, i.e. other
  information related to, but not necessarily the same as, the client’s idea, so
  that they may be more informed before deciding to pursue further development of
  their idea. 
  
  The second area relates to the success
  in securing a license agreement or securing a financial gain. Davison simply
  does not guarantee a particular product will be licensed; much less guarantee a
  financial gain.  Davison goes to great
  lengths to disclose the risks to all individuals who may submit an idea for a
  new product.  In addition to disclosing
  all of its services and fees upfront, the historical success rates of securing
  a license and of realizing a financial gain are provided.   The contracts for services repeatedly
  provide disclosures that there is no guarantee that a product will be licensed,
  or that a client will realize a financial gain. 
  Unfortunately, the reality for most individuals is that their product
  does not get licensed.  When faced with
  an outcome not meeting their unrealistic expectations, too many clients forget
  that they knowingly undertook a risk after being fully informed of the risk by
  Davison.  Instead, they lash out, relying
  on a mistaken belief that their product ideas were special and should have
  prevailed where others did not.
  
              Davison
  has performed its services with Mr. ******’s approval and authorization.  Those services have been provided to his
  satisfaction.  Davison will continue to provide
  any remaining services according to the contract terms.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began paying Davison in August 2021 and my last payment was October 2022. The amount paid was over $14,000. I was developing an invention and they said they would develop it for me. Give me a working prototype help me get my patent and then market it to 45 companies. I never received a working prototype, and they told me after the fact that they were only going to give me a working prototype if a company showed interest in the product then what I received was a book with the images for my product, and how to file a provisional patent, which I did, then they were contacting me every month with three or four companies that they would show the item to and seven months ago just stopped contacting me at all and nobody is picking up the phone. Nobody is answering my emails. Nobody is reaching out to me and I want my money back.

  Business Response

  Date: 01/16/2024

  
  
  This letter is in response to the
  above referenced complaint filed by Mr. ***** ********* against Davison Design
  and Development, Inc. (Davison) on or about 12/10/2023.  Mr. ********* has been, and continues to be,
  a valued client.  Having reviewed is
  file, there is no basis for a refund. 
  All services provided to date have been pursuant to his express written
  approval. 
  
  Briefly stated, Mr. *********
  initially entered a pre-development contract for research services related to his
  new product idea and those services were performed.   Following completion of the research, he
  entered the design and representation agreement which covers a wide range of
  services from the initial design, through final licensing services.  Each individual stage in the process is
  dependent upon the client’s approval of the preceding stage. These individual
  steps included; the preliminary ideation, the preliminary virtual rendering, the
  industrial ideation, and the industrial virtual. He provided his written
  approval for each of these stages. He then received the presentation material
  and authorized Davison to proceed with the presentation of his product
  idea.  Within the presentation material
  is an Executive Summary which includes a photograph of the physical working
  model that was built.  Attached are
  copies of his signed approvals, authorization and Executive Summary. (Note the
  actual approved design have been redacted.) The project is currently in the
  licensing presentation stage. 
  
  In his complaint, Mr.
  ********* alleges Davison was to help secure a patent for his product
  idea.  This is false.  Davison is not a law firm and does not
  provide patenting services or other legal services.  The contract is explicitly cleat in that
  regard.  Next, he alleges that a physical
  sample was not to build till after a corporation has expressed interest in his
  idea.  That is incorrect.  As stated above, a working model was built
  and photos of that model provided to Mr. *********.  The contract explicitly states that Davison is
  to retain possession of the working model unless requested by the client in
  writing.  In the event there is corporate
  interest, the contract does provide for additional development service
  including the construction of a more refined product sample.  Finally, he raises communication as a
  concern.  His project is in the
  presentation stage.  In this stage, his product
  idea has been submitted to various corporations for their review.  These corporation need time to review,
  evaluate and determine if they have interest in pursuing the product idea.  This takes time, it’s as simple as that.  The client is typically updated on a monthly basis
  during this prod.  Mr. ********* is
  currently scheduled to receive the next status update on Febrary19, 2024
  
              As stated,
  there is no basis for a refund for services provided pursuant to Mr.
  *********’s written approval.  The
  Licensing Department will be contact to provide Mr. ********* with an update
  prior to his currently scheduled call and to provide him with the necessary
  paperwork should he want to receive the physical working model.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this venture back in 2011 and was told that Davison would help me with that invention after an initial investment of 745.00 and I could make payments. After those payments were made, we could move forward with product development. Clearly it took me some time to trust that Davison was going to follow through with their promise, since it took me until 2023 to finally decide to take the plunge after must encouragement form Davison. Well to my dismay that was only a down payment to the tens of thousands of dollars they requested to move forward with my project. Being a single mother, I don't have that kind of money and was up front and honest with them about that. Suddenly after weekly (sometimes twice weekly) phone calls from Davison I hear nothing. I asked to have the initial investment refunded, due to the fact that I was mis-lead on the funding for this project. I was told no you are too far into the program and the money was to create your portfolio. Clearly, I would not have made that initial investment, nor would I have listened to their encouragement to keep moving forward if I knew they were going to scam me for $745.00. They are a scam to make you think you are investing in your family's future and then take your money and run after they know you cannot afford the investment that you don't find out about until after you think you are going into project development, it's disgusting and outrageous to do that to people.

  Business Response

  Date: 12/11/2023

  
  
  This letter is in response to the
  above referenced complaint filed by Ms. ***** ***** against Davison Design and
  Development, Inc. (Davison) on or about 11/09/2023.  The research services for which Ms. *****s contracted
  have been completed, she has not engaged any additional services, nor made any
  additional payments.  There is no basis
  for her complaint.   
  
   Ms. ***** contacted Davison with an idea for a
  product on 11/07/2021.  The electronic
  submission system utilized by Davison makes it impossible for a client to
  submit an idea without having two separate disclosures displayed in a printable
  and savable format.  It is important to
  note that the disclosures are made BEFORE the client enters any service
  contract or makes any payment to Davison. 
  Among the disclosures is the statement that “It is Davison’s normal
  practice to seek more than one contract in connection with a submitted
  idea.”  The disclosure then provides a
  listing of the various services and related fees.  She acknowledged, via an electronic
  signature, that she both received and read these disclosures.  The disclosures are also freely available on
  Davison’s website.  An example of the disclosure
  statement and the electronic record of her acknowledgment are attached.
  
  Following receipt of the
  disclosures, Ms. ***** entered into the initial pre-development contract for
  the performance of research related to her submitted idea. Payment of the fee
  was received and the services under the pre-development contract were completed.  Consistent with the terms of the contract and
  the disclosures provided to her, Davison began discussion of additional
  services for the further development of her project.  She declined these additional services, which
  is her prerogative.
  
   There is no factual basis to support Ms. *****’
  complaint.  As stated above, she was
  fully informed of all the services and fees. 
  She acknowledged having received and read the disclosures of the
  services and fees.  These disclosures
  were provided BEFORE any service contract was provided.  Davison
  has performed the services for which she contracted and has discussed
  additional services which she has not engaged. 
  While she is free to decline the further development services, that
  decision does not negate the services which were performed nor does it provide
  a basis for a refund. 
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Information was omitted regarding the initial charges, and I was up front in letting them know I could not pay more than what I already had. This is a manipulation tactic to bleed innocent people of their money, at no time was I told or notified that this was going to cost an additional 10-16,000 dollars in order to move forward. I would have been unlike them "honest" in letting them know I was a single parent and unable to afford that kind of investment. I was told after the initial payment the project would go into development, not that I had to pay more money after they already got me for the initial cost!
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money paid with absolutely no results. It has been a year. No contact other than read the contract.

  Business Response

  Date: 12/11/2023

  
  
  This letter is in response to the
  above referenced complaint filed by Mr. ***** ********** against Davison Design
  and Development, Inc. (Davison) on or about 11/14/2023.  Mr. ********** has been, and continues to be,
  a valued client.  His claim that there
  has been no results in the past year is simply false.  As will be detailed below, his project has
  proceeded pursuant to his express written authorization.  Further, he has completed and signed two
  separate questionnaires about the process in which he gave nothing but positive
  feedback.  There is no basis for his
  complaint.
  
  Briefly stated, Mr. **********
  initially entered a pre-development contract for research services related to his
  new product idea and those services were performed.   Following completion of the research, he
  entered the design and representation agreement which covers a wide range of
  services from the initial design, through final licensing services.  Each individual stage in the process is
  dependent upon the client’s approval of the preceding stage. These individual
  steps included; the preliminary ideation, the preliminary line drawing, the
  preliminary virtual rendering, the industrial ideation, and the industrial
  virtual. He provided his written approval for each of these stages. He then
  approved the presentation of his product idea. 
  Further, he completed two separate questionnaires, the first regarding
  the industrial virtual and the second about the Executive summary presentation
  material, in which he provided nothing but positive feedback.  Attached are copies of his signed approvals,
  authorization and completed questionnaires. 
   (Note the actual approved design
  have been redacted.) The project is currently in the licensing presentation
  stage. 
  
  Davison has performed,
  and continues to perform, the services for which Mr. ********** contracted
  according to the terms of those contracts. 
  The services provided to date have met with his express written
  approval.  There is no basis for his
  complaint.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them $11,000 to develop a hat for law enforcement, to assist them in identifying themselves during an emergency. The product they produced was unimaginably horrible. My 13 year old could have made a product 10 times better. What's worse, is the documentation/brochures they created to present the product to companies. The brochure was horrible and the photoshop could've been done better by a 4th grader. And, even worse, their developers changed the name of the product without my permission. I named it the Active Shooter hat, because it was developed for active shooter situations. They, without permission, renamed it the active undercover hat.
  
  After they were paid $11,000 they have put my case on hold and refuse to follow through with further development.

  Business Response

  Date: 12/11/2023

  
  
  This letter is in response to the
  above referenced complaint filed by Mr. ***** ******* against Davison Design
  and Development, Inc. (Davison) on or about 11/03/2023.  Mr. ******* has been, and continues to be, a
  valued client.  As will be detailed
  below, his project has proceeded pursuant to his express written authorization.  Further, he has completed and signed two
  separate questionnaires about the process in which he gave nothing but positive
  feedback.  There is no basis for his
  complaint.
  
  Briefly stated, Mr. *******
  initially entered a pre-development contract for research services related to his
  new product idea and those services were performed.   Following completion of the research, he
  entered the design and representation agreement which covers a wide range of
  services from the initial design, through final licensing services.  Each individual stage in the process is
  dependent upon the client’s approval of the preceding stage. These individual
  steps included; the preliminary ideation, the preliminary line drawing, the
  industrial ideation, and the industrial virtual. He provided his written
  approval for each of these stages. He then approved the presentation of his
  product idea.  Further, he completed two
  separate questionnaires, the first regarding the industrial virtual and the
  second about the Executive summary presentation material, in which he provided
  nothing but positive feedback.  Attached
  are copies of his signed approvals, authorization and completed
  questionnaires.   (Note the actual approved design have been
  redacted.) To now allege dissatisfaction with the services provided is
  disingenuous.
  
  Davison has performed,
  and continues to perform, the services for which Mr. ****** contracted
  according to the terms of those contracts. 
  The services provided to date have met with his express written
  approval.  There is no basis for his
  complaint.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure