Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,864 total complaints in the last 3 years.
529 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding nine (9) unfair and unauthorized overdraft fees charged to my *** business checking account (*********************** "Business Checking x6775") in May 2025.Although my account had sufficient funds at the time of several transactions, *** charged nine overdraft fees of $36 each, totaling $324. I have attached screenshots proving that my account had a positive balance at the time of the following transactions:On May 26, 2025, a $13.99 debit card purchase for a Tinder subscription was processed successfully. This kind of transaction only goes through if there are sufficient funds. Despite that, I was charged an overdraft fee after the fact.On May 27, 2025, I paid $2.90 for parking, and again, a $36 overdraft fee was applied. This transaction would have been declined if my balance was insufficient but it wasn't.On May 23, 2025, I made a payment to Stary Net, and still got charged an overdraft fee five days later, on May 28, although my balance had remained above zero.These charges were clearly not legitimate, and do not align with how debit card and ACH transactions are supposed to function. I contacted **** customer service to explain the issue and request a refund, but they refused to correct the error.These unfair fees have harmed my small business financially. I am requesting:A full refund of all nine overdraft fees (totaling $324)A review and correction of this practice by ***
Business Response
Date: 06/18/2025
June 18, 2025
RE: Better Business Bureau Case Number ******** ***** **** Hellal
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 18, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Twinkle Q.
Executive Client Relations
PNC Reference Number 225162705083
Customer Answer
Date: 06/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to payoff a loan. *** refuses to provide payoff amount, except via fax or postal mail. *** refuses to accept cash at a local branch to pay off a loan. The process appears to be intentionally difficult to force the customer to incur additional charges. The underhanded and difficult barriers to loan payoff are beneficial to the bank only and detrimental to the customer. *** should not be allowed to prevent loan ********** should be required to accept cash as payment.
Business Response
Date: 06/20/2025
June 20, 2025
RE: Better Business Bureau Case Number ******** - ****** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 11, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Twinkle Q.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

PNC did call. They did not resolve the matter. They did not make any attempt to resolve the matter. Their incompetence, misinformation and lies cost me money and a significant amount of time. A meaningless, hollow, scripted apology does not change any of the impact.

Regards,

****** ******
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of a scam. This person listed on the check did work on my property without a permit. From the Village of ******** where I lived. So I called PNC Bank on June 4th 2025 to stop payment on the check. Because I saw that the guy was trying to cash the check at a PNC bank in Melrose park, Illinois.

PNC told me to wait till the check posts on my account and call back. So I call back on June 5, 2025 when the check posts. I said I want to stop payment on the check. PNC sends me a letter saying their investigation is complete and I did not request a stop payment on the check. This is a lie. I requested a stop payment on the check.
Business Response
Date: 07/01/2025
July 1, 2025
RE: Better Business Bureau – Case Number ********– ******* ******
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank, N.A. attempted to contact ******* ****** on June 30, 2025, via phone and email to discuss
our research of their complaint and we have not received a response. PNC welcomes the opportunity to
discuss the client’s concerns and have provided the client with our direct contact information. We will
work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 07/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My name is ******* ******. This is in reference to complaint number ********. Yes, PNC did contact me. They did not mention me contacting them back. What they said was they would do nothing in resolving the complaint. And giving me back my money that they gave to the scammer. And I do not agree with their course of action on this matter. Thank you for your time.

Hello to you again. About complaint number ********. Well on June 4, 2025. I immediately requested a stop payment on the check for amount of $1500. PNC denied me of it. The recording is on their customer service line. In PNC investigation of my complaint to them. They said I never requested the stop payment. Okay I thank you for your time.

Regards,

******* ******
Business Response
Date: 07/17/2025
July 17, 2025
RE: Better Business Bureau – Case Number ********–******* ******
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on July 11, 2025, and July 16, 2025, via phone and email, to
discuss our research of their complaint and we have not received a response. PNC welcomes the
opportunity to discuss the client’s concerns and have provided the client with our direct contact
information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** **
Executive Client Relations
PNC Reference Number ************
Business Response
Date: 07/23/2025
July 23, 2025
RE: Better Business Bureau – Case Number ******** – ******* ******
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On July 22, 2025, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
***** **
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 07/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
PNC said in their phone call to me that they would not resolve the matter. Which I totally disagree with. LIke I said before I was denied the opportunity to but a hold on the check on June 4, 2025. I had explained to PNC that the guy the check was written out to had defrauded the Village of ******** (he did work on my house without a permit.) Therefore the Village told me to get my money back since this was under fradulent terms. Thank you for your time.

Regards,

******* ******
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/22/24 I opened a new *** business checking account. They offered a $400 bonus payment after completing certain conditions which I did but I never received the $400 bonus.The conditions of the offer were: "Maintain a minimum average ledger balance of $2,000 for each of the first three statement cycles; and make at least 20 total qualifying PNC Bank **** Business Debit Card transactions within the first three statement cycles"On 3/21/25 I called PNC bank and the customer service lady said that "the cycle that ended on 11/29/24 didn't count because it was not a full cycle". Hence, since I maintained at least $2000 for each statement cycle that counted and made at least 20 business debit card transactions I should have received the $400 bonus I was promised but I never did.
Business Response
Date: 06/20/2025
June 20, 2025
RE: Better Business Bureau Case Number ******** ****** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 20, 2025, we addressed this issue directly with the client by phone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *******
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 06/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 30, 2025, a $903.98 check was cashed on my son and my account that we have no knowledge of or authorized. The check does not even have our checking account number on or our names address. It has completely different information and should have never been cashed on this account. On May 31 a dispute was entered and we were told the funds would be back in his account on June 2. That did not happen. On June 2 I called again and was told I was told the dispute was completed and approved and we would get the funds back within 3-5 business days. That is not the case and I am now being told that the dispute was declined but its not our check!!! How is this possible???
Business Response
Date: 06/13/2025
June 13, 2025
RE: Better Business Bureau Case Number ******** ******** ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 11, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
**** *.
Executive Client Relations
PNC Number Reference: ************
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report a fraudulent account that has been opened in my name with BBVA USA. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: BBVA USA Opened Date: 2/11/2020 Account Number: ****************High Credit: $552.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.
Business Response
Date: 06/17/2025
June 17, 2025
RE: Better Business Bureau Case Number ******** ****** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank, N.A. attempted to contact ****** ****** on June 10, 2025, and June 12, 2025, via email to
discuss our research of their complaint and we have not received a response. *** welcomes the
opportunity to discuss the clients concerns and have provided the client with our direct contact
information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:06/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for and was approved for a loan from **** between 9/26/2018 - 9/26/2024. I received a $10,000 loan at a simple interest rate of *****% fixed. The term of the contract was set at $231.38 for 72 months. *** acquired my loan from **** in March of 2022 at the same terms. *** proceeded to alter the terms by adding 5 extra months to my loan. I attempted to make the last payment on 10/2024 and *** informed me that they had added 5 additional months for extensions that I never asked for or received during covid. They have been unable to provide me with any documentation or signatures supporting this claim. They told me that they had no such documentation to support their claim. I paid a total of $16,659.46 which is *******% on this loan. They are demanding 77 months of payments totaling $17,816.26 and an extra $1,330.54 in interest for penalties. This would be *******% interest. I have filed this with the state attorney general of **. *** is refusing to negotiate or budge on this matter. I went ahead and paid the extra 5 months and made the final payment 1/26/2025. They have now added $1,640 in interest. I refuse to pay them another dime. They have added 5 extra payments onto my loan for extensions that I never asked for or received and they even told me that they do not have to provide documentation to support this.
Customer Answer
Date: 06/12/2025
ADDITIONAL INFORMATION:

See Two Attachments.
Business Response
Date: 06/24/2025
June 24, 2025
RE: Better Business Bureau Case Number ******** ***** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On June 24, 2025, we addressed this issue directly with the client by phone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *******
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:06/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a bonus signup for $200 dollars from ***. I applied for the credit card based on the promotion they offered me and now they are not honoring their promotion. I would like my 200 bonus credited to my account.
Business Response
Date: 06/17/2025
June 17, 2025
RE: Better Business Bureau Case Number ******** **** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our client brought this matter to our attention through another channel, and a member of the Executive
Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
our client by August 6, 2025. Our clients experience is top priority. We contacted our client on June 9,
2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
concerning the details of our response. However, our client may use their discretion in sharing our
response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *******
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened my original account with *** in either 2010 or 2011. I have the original documentation listing myself as the primary user of the account. I previously made a **** complaint dealing with a ***** which is leveraged against the same billing address I have utilized since June 8, 2020 and the only residence I have occupied since then, I had noted how *** administratively change my address without my permission or consent to an alternative address. This has made it impossible to use my debit card for transactions due to the fact that my billing address is never correct despite maintaining only one place of residence for the past 5 years. To add further issue, PNC reissued a debit card they closed for suspected fraudulent activity to the address that they determined to become my permanent change of address. I will have screenshots attached displaying denied transactions for using my address for online purchases. Any of the times I have contacted *** to have this fixed they have told me either they cannot see the address they are sending things too or that I would need to close my bank account and restart to fix it. As a consumer potentially being forced into an identity theft case by a bank this is quite ridiculous they refuse to resolve this issue.
Business Response
Date: 06/20/2025
June 20, 2025
RE: Better Business Bureau Case Number ******** ***** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our client brought this matter to our attention through another channel, and a member of the Executive
Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
our client by August 5, 2025. Our clients experience is top priority. We contacted our client on June 17,
2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
concerning the details of our response. However, our client may use their discretion in sharing our
response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *******
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to dispute several accounts listed on my credit report. These accounts do not belong to me, and I am a victim of identity theft. I have already filed a complaint with ***************** regarding this matter, and I have enclosed copies of my complaint and relevant documents for your reference.The following accounts are incorrect and must be removed from my credit report:8. PNC BANK Opened Date: 1/13/2018 Account Number: ****************This account does not belong to me. I have never opened an account with "**********************" and did not authorize any transaction or credit application. I request that this account be flagged as fraudulent and ********** mentioned, I have already filed a complaint with *****************, and I have enclosed the necessary documentation to support my claim. I respectfully ask that you investigate these accounts and remove them from my credit report as they are not mine and were opened fraudulently.I appreciate your prompt attention to this matter and look forward to a resolution.
Business Response
Date: 06/13/2025
June 13, 2025
RE: Better Business Bureau Case Number ******** ******* *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
*** attempted to contact our client on June 6 and June 10, 2025, via phone to discuss our research of
their complaint and we have not received a response. *** welcomes the opportunity to discuss the
clients concerns and have provided the client with our direct contact information. We will work directly
with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.