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Find a Location

Best Buy Imports has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Best Buy Imports

      4060 Frankford Ave Philadelphia, PA 19124-4533

      BBB Accredited Business
    • Best Buy Imports

      6832 Frankford Ave Philadelphia, PA 19135-2108

      BBB Accredited Business

    Business ProfileforBest Buy Imports

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/24/2022

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Best Buy Imports has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Best Buy Imports

        4060 Frankford Ave Philadelphia, PA 19124-4533

        BBB Accredited Business
      • Best Buy Imports

        6832 Frankford Ave Philadelphia, PA 19135-2108

        BBB Accredited Business
      Location of This Business
      4060 Frankford Ave, Philadelphia, PA 19124-4533
      BBB File Opened:
      11/11/2015
      Years in Business:
      14
      Business Started:
      1/1/2010
      Business Started Locally:
      1/1/2010
      Business Incorporated:
      8/19/2010
      Accredited Since:
      2/24/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD030770 for this business, issued by Department of State-PA

      These agencies may include:

      Department of State-PA

      PO Box 2649

      Harrisburg PA 17105

      (717) 787-8503

      http://www.dos.state.pa.us/bpoa

      BBB records show a license number of BR025877 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Best Buy Imports Inc
      Business Management
      • Ms. Jane Silva, Manager
      • Mr. John Silva, Owner
      Contact Information

      Principal

      • Ms. Jane Silva, Manager
      • Mr. John Silva, Owner

      Customer Contact

      • Ms. Jane Silva, Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I purchased a grey 2014 **** ******** **** 4/18/22 and A black 2017 ****** **** truck 1/4/23. Both cars were towed stating their payments were not paid. The car payment balance was $572 some how they came up with the amount of $1390.00 and would not let me make the payment that was not even accurate. They then asked for almost 10,000 to receive my car out of repossession. However, for the truck I have each receipt and a print out of the payments I made. They then asked for 22,000 for the truck to receive the truck out of repossession. I placed down 7,000-8,000 for my car. And I place down 11,000 for the truck. I gave them cash and 2 checks that they did not place in their system until 1/19/23 and the other check is not list but was indeed cashed because PENNDOTS made me aware! They even switched vin numbers and license plate numbers one each car with PENNDOTS because they did some illegal activities with registration! They took my money to register both cars but did not register then through Penndots! When I was pulled over my plate was listed as unknown with no trace at all as if my car was stolen! My name, address, or license number did not appear. The license plate was not even register through the dealership! This happened to me twice with the police! This was a huge scam and this car lot took my money and cars, and caused me to lose my CNA position at 7 months pregnant! They took advance of me and make made me lose everything I worked so hard for! I would like at least half of my money back from this scamming car lot!
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shantelly C

      1 star

      11/10/2023

      I went in single mom of 3kids. But had $3,753 in cash. (MySavings) With no job and a fixed monthly income of $1,333 My dad just passing away 3mths prior. Me being his caregiver. My monthly payments were supposed to be $355/mth and my car insurance being $122 for full coverage. I miss one payment they come at 4am to repossess my car from out front of my house. Go out to take my kids to school car gone. Monster towing leaves me vm saying they can’t disclose their location. Take it up wit BBI. Kids never made it to school. And I call they say oh ima transf. I to our repo dept. which they don’t have. It just another desk for over from his. Tom: ?? confused, huh? But the 1st was paid on time and in full. So can I get a car I can afford with the money I already gave you in total. You got 7k to pay off the balance? As he is laughing Me: No Tom: well you can’t get your car back you missed your 2nd payment. Me: so can I get a car for the amt I already gave y’all.+ the 2nd monthly pymt, Nope! We don’t have anything that cheap. So can I get my deposit back? Well that went to our finance dept. I’m a female took advantage of.& the starter went 1mth after having the vehicle and I had to pay for that outta my pocket to get fixed. But kept my money and didn’t even give me another vehicle that I could afford. Lost my dad and car within the same year. & weeks apart from getting the vehicle initially And they basically saying Fuck me. But kept my money. I missed one payment! Y’all will have y’all day in hell. It’s now November and my kids have to get to school on public transportation. And 3yo can’t go to pre-k anymore. I don’t have no way to commute now. And septa 89bus always having delays. So they getting to school late and cold. All got missing ONE ??payment. Don’t spend your hard earned money with them. They all about a dollar not about helping. Worse experience ever.

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