Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Odin Properties

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Odin Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Odin Properties has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not done anything about repairs that I have requested for them to repair. They are not doing anything. I want to be moved to another apartment to get the things I have been paying for.

      Business Response

      Date: 02/18/2024

      Hello,

      We are sorry to hear about your dissatisfaction regarding the repairs you've requested.

      However, upon reviewing our records, we couldn't find any open work orders associated with your apartment. This means that we are currently not aware of any maintenance issues that still require attention.

      We understand your concerns and want to assure you that we take maintenance requests seriously. In order for us to address any outstanding issues promptly, we kindly ask you to submit a work order online detailing the repairs needed. This will help us prioritize and address your concerns efficiently.

      Furthermore, we are here to assist you further in resolving your experience. Please don't hesitate to reach out to our office directly either by calling us at ************ or emailing us at ************************************ We are committed to ensuring your satisfaction and will do our best to rectify any issues you may be facing.

      Thank you for bringing this matter to our attention, and we look forward to assisting you.
      Sincerely,
      Nico Terrace Apartments

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THERE ARE SEVERE PROBLEMS WITH THE FACILTY MAINTENANCE AND OFFICE HANDLING. OF SISTUATION.S. THERE'S SEVERE LACK COMMUNICATIONS WITH TENANTS AND LEASING AGENTS. I HAVE CHARGES FROM UNPAID RENT FOR REOCCURENCES THAT ARE NOT MY FAULT. I GET CONSTANT HARASSMENTS WITH A PARTICULAR MAINTENACE MAN THAT WORK IN MY COMPLEX. THERE INCIDENTS OF DRUGS USE AND DRUG SELLS AND DRUG OVER DOSES DEATH IN OUR COMPLEX. A LACK PARENTAL CONTROL OF CHILDREN WHOM SEEMS TO ROAM THE PARKING LOT TO PLAY EVERYDAY.. EVERYDAY THE ***** OVER FLOWS AND WATER SEWAGE VAULTS FROM GROUNDS OUTSIDE WHEN RAIN. ***** ARE LOCKS LACKS OF ENTRIES TO GET IN ON SOME DAYS. OVERLOADS OF WORK ON MAINTENANCE CREW DUE TO LACK OF STAFF. I TRY TO *********** THE RESIDENT I COULD BE. BUT SOME DAYS AND SOMETIMES IT SEEMS LIKE ANYBODY WITH CRIMINALS BACKGROUNDS CAN LIVE HERE, IT FEELS AWFUL AND UNSAFE ON SOME DAYS. I ALSO WORRY ABOUT LEAD PAINT LINING THE DOORS, WINDOWS AND BALCONYS RAILINGS, MORE MEETINGS NEEDS TO TAKE PLACE WITH THIS COMPLEX ASAP!

      Business Response

      Date: 02/18/2024

      Hello, 


      We sincerely apologize for the challenges you've experienced and thank you for bringing your concerns to our attention. We take feedback seriously and aim to address each issue promptly and thoroughly.

      Firstly, regarding the unpaid rent charges, please note that as per the terms of your legal lease agreement, rent is due on the 1st of each month. Any charges resulting from unpaid rent are directly related to the terms outlined in your lease agreement.

      In terms of safety and security, we want to assure you that we prioritize the well-being of our residents. Our community is equipped with a 24/7 camera system that monitors and flags any suspicious behavior, automatically notifying authorities for immediate action. While no environment can guarantee 100% safety, we have implemented numerous safety measures to maintain a secure living environment at Collins Terrace.

      Regarding the concerns about children playing in the parking lot and the overflow of trash, we strive to maintain a family-friendly community while ensuring a clean and orderly environment for all residents. We have not received complaints regarding children causing disturbances beyond quiet hours, and our maintenance team regularly monitors and clears trash dumpsters to uphold cleanliness standards.

      Furthermore, it's important to note that all residents undergo a thorough background check, including screenings for criminal records, rental history, credit reports, and income ratios. Additionally, each apartment must pass a city occupancy inspection before a new resident moves in, ensuring compliance with safety and housing standards.

      We understand the importance of addressing these matters comprehensively, and we invite you to contact us directly at ************ or email us at **************************************************************** to schedule a meeting. We are committed to resolving your concerns and improving your living experience at Collins Terrace.

      Thank you for your patience and understanding.

      Collins Terrace Management 

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived at Grandview Point Apartments for 2 years. While living there several billing issues that were not caused my me. I was also living in unsafe conditions with a dishwasher filled with water and mold that was replaced a year and a half later. Upon moving out I cleaned the entire apartment left it in good condition and documented all of it time stamped. I had to reach out multiple times to find out the status of my security deposit and only received an answer 2 months later saying that there was a lot of damage to the apartment and I would only be getting $231 of 764 deposit sent to my address I provided. I responded and told them I do not owe those charges and no response was given. It has been almost 4 months and I have yet to receive any compensation and today I get an alert and the $231 thats I was suppose to received is now on my credit account as a amount thats is delinquent . I believe they owe me my full security deposit back plus interest since I have been out since June 30th and have not received any deposit and now my credit has been impacted for something I do not owe. I will attach proof of a few of my claims above. I also sent them proof in email and no one responded and no one ever answers the phones when called

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ************************* and I'm being harassed by my apartment complex. I a week or so ago received a notice of a pet being in my apartment which is not true. I went to the office to address this matter they stated I have a dog there are cameras all over the complex you would have to physically see me walking a said dog I stated I can't even afford to take care of a pet. They stated that they were going to take the pet fee off of my lease. Which they did not I received a late rent notice today for the pet rent they said they took off of my lease. Even after I received the first notice I received a visit from unidentified occupants saying they were doing a city inspection I recorded the entire visit I feel that since they have have changed owners recently they are trying to push me out of the apartment i don't want to be here anymore then they want me to be here I stated in the video did you see any animals or dog they said no. I'm writing you today to see how I can get this resolved or if I can somehow get my lease broken.

    • Initial Complaint

      Date:08/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2020 i moved to ****************************** and since then i have been scammed by the property management team. The house was not fixed how they said it would be amount a laundry list of other things. Im 2021 i was awarded a rental credit from the city. I contacted my property manager to let her know they needed to login and get the money and i got no response. I contacted her every month for 3 months with no response. Then i logged on to my rent portal to see that they were charging me court fees and trying to evict me because their property manager was not doing her job. We went to court mediation and i won because they were in the wrong for not doing their job. I then decided to not move out and stay for another year. I moved out June 2023 and not once was i called or emailed about there being damages to the property but got a letter in the mail from a creditor for the damages. When i contacted the property manager she couldnt even tell me what the damages were. Not only that i was charged the incorrect rent my entire last year living there. I have also had to call L&I on the property because for 2 years there was a leak in my basement

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get help with invalid eviction Since September 2021 and have not received any resolution. I contacted the regional manager who has now resigned I have been giving the run around for 2 years regarding this eviction that has now gone to a creditor. I have sent emails and proof of everything needed and still no help with this.  I’ve contacted HR when I call there is no answer I have been calling since February. This is ridiculous and for a big company like this I guess its ok to run over people and ruin their credit.

      Business Response

      Date: 08/18/2023

      Hello,

      I am the new Regional Property Manager for ********* Apartments. After doing my research regarding this matter, the balance charges regarding ****************** are correct. Per the lease she signed, she/all residents are to submit a 30-day notice to vacate. ****************** did not do that.

      I found some previous emails between ****************** and the Manger ************** and it reflects the following;

      09/22/21 - (previous resident) ****************** asking about her balance owe and that she moved out ot the apartment.

      09/22/21 - (previous Manager) ************** asked ****************** did she submit a notice to vacate the apartment.

      09/22/21 - ****************** stated she didn't know she had to give a notice to vacate the apartment, but she still has keys to the unit and moved to Geogia.

      09/22/21 - ************** inspected the apartment where ****************** dwelled and found significant amount of trash in the unit, damages to the carpet (in which the carpet had to be replaced, cleaning and etc.) After which ************** assessed the charges to ****************** move out ledger.

      Business Response

      Date: 08/18/2023

      ****************** can contact our attorney ******************************* to make payment arrangements.

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in May of this year, I was forced to leave one of Odin Properties due to a neighbor upstairs who walked into my apartment half naked and high. After that, he proceeded to harass me on a daily basis. After I left, the property manager advised me, that a bill I was emailed was really a credit. Last week, she then said that a bill I received was from cleaning out my apartment. I left the apartment in immaculate condition. I would like to see proof with a video that shows the apartment number as well as images of what they believe that I am responsible for. They ignored unsafe conditions, like an outlet that was pried away from a wall as well animal waste right in front of the building. In addition, I have video of the upstairs neighbor walking into my apartment.

      Business Response

      Date: 08/10/2023

      ********************* is a former tenant of ******** ***** Apartments. During **. ******* residency, she did experience and report complaints of a neighbor above her causing disturbances late and night as well as on one occasion attempting to enter her unit. Of course, this was unnerving for the tenant and as management we did all we could within our capacity to accomodate **************** while upholding fair housing standards. We filed a breach on the tenant who caused the disturbances and are still in court proceedings. **************** allegedly decided to vacate the unit due to her being in fear that the neighbor would retaliate because we took him to court. The tenant never threatened to or retaliated but we understand this does not negate **. ******* fears. However, **************** provided no notice of her vacating the unit. She simply skipped and left her unit fully furnished. Therefore **************** forfeited her deposit. I have included a copy of the lease which clearly spells out these terms. We wish **************** all the best!

      Customer Answer

      Date: 08/12/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:the company sent a bill for fictitious charges, stemming from an apartment clean out, when I left it clean. They refuse to provide me with proof as far as what they are charging me for.

      Regards,

      *********************

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      moved out on 30march 2023. the lease was up.gave them 30 days notice. left apt.so clean the mgr. there **************** complimented me for such a good job. This is the 6th of July 2023 and still have not received my security deposit of 645.00 dollars back. i have talked to mgm. there 3 times(*****************) and still no check. called parent company Odin Properties, left msgs. no call back I called accounts got voice mail from ***** no call back. I would like my full refund back please.

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartment is roach infested and no working air conditioner and I just signed my lease on 6/28/23. And have paid a large sum of money for a deposit. Dead and living roaches are everywhere. And kitchen cabinets smell of roach urine. The apartment needs to be deep cleaned and was not cleaned prior to my move in

      Business Response

      Date: 07/12/2023

      ******************** air conditioner has been fixed.  5 staff members have been in her apartment to inspect for roaches, along with the exterminator and  *** ***** County Housing Authority.  There are no signs of roaches in the unit, however, the exterminator still sprayed her apartments. Her apartment was cleaned prior to her moving in, but we have scheduled a cleaner to do a touch up clean for her.

      Customer Answer

      Date: 07/20/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      *******************************

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Slumlord made me go six months with no functioning bathroom hole in walls both roof of living room and bathroom had an infestation of rats and roaches I have all proper documents requesting fix even contacting LNI. They maintained unsafe working conditions

    Odin Properties is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.