Complaints

This profile includes complaints for Odin Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Odin Properties

  1500 Market St Ste 3310 Philadelphia, PA 19102-2100

• 

  Odin Properties

  4712 Leiper St Philadelphia, PA 19124-3262

• 

  Odin Properties

  1939 Green Rd Cleveland, OH 44121-1159

• 

  Metro Apartments at Seventy

  8806 Dragonwyck Drive Saint Louis, MO 63121-3601

• 

  Grandview Pointe Apartments

  Cleveland, OH 44121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sending emails to property manager to help resolve issue with neighbor above me. There has been a noise nuisance every night past 11pm since Ive moved in. I asked property manager to help with this and I only get that she will follow up but nothing is being done. I have videos and recording of the neighbor being loud every night. I am at the stage of hiring a lawyer I pay rent here on time every month I deserve some peace of quiet in my home. I have not gotten that at all.

  Business Response

  Date: 05/07/2024

  Hello,

   

  I have addressed this matter as I have taken the proper actions to reach out to the resident for a warning and have charge them a $50 fine. If the matter continues I will continue to fine and then take the legal matters with our attorneys. I am doing everything I can to assure everyone here is comfortable and have a great living experience!

  Thank you,

  ********************. 

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new renter of ********* property. I was rushed to move into a unit that was totally unfinished. The unit has wall leaks, ceiling leaks, massive leaks throughout the unit. Severe damage to fixers as already in the unit from water damage. Visible Mold in every bathroom. Sink and cabinets are ALL BUCKLED FROM LEAKING WATER. THERE WAS NO WORKING THERMOSTAT. NO HEAT OR AIR AND WET MOLDY APARTMENT. I WANT EVERYTHING FIXED AND PUT TO A LIVEABLE USABLE CONDITION. THIS IS SO IRRESPONSIBLE AND UNPROFESSIONAL. DISGUSTING TREATMENT OF POTENTIAL RENTER AND WHY?????????

  Business Response

  Date: 05/14/2024

  Dear Better Business Bureau,
  We are writing in response to the complaint lodged by our resident, **********************************************. We would like to provide a detailed account of the actions taken by Mill Creek to address the maintenance issues reported by **************.
  ************** moved into her apartment on March 22, 2024. The first work order we received from her was on March 28, 2024, regarding a water leak in the master bathroom. Our maintenance team promptly addressed this issue and found that the flush valve needed to be replaced to prevent water from overflowing the tank.
  On April 2, 2024, we received a second work order from ************** reporting a clogged sink. Our team unclogged both sink drains, replaced the basket strainer in the kitchen, and replaced the pipe under the kitchen sink. It was later determined that the water was coming from the upstairs master bathroom.
  On May 7, 2024, we received two work orders from **************. The first was regarding another leak in the bathroom, which was found to be coming from a drain line under the floor. This issue was promptly repaired. The second work order was due to water leaking from the apartment above ************** unit, apartment 202.
  On May 9, 2024, we received a work order reporting a second leak coming from another upstairs apartment, 204. This issue was also promptly addressed and repaired.
  We informed ************** that we would repair the ceiling in her apartment once all plumbing issues had been addressed. We also explained to her that the ceiling would need to dry out before we could make any repairs.
  The contractor was scheduled to repair the ceiling on Monday, May 13, 2024, but one of his employees who specializes in sheetrock and ceiling repair was off sick. However, as of now, the contractor is in ************** apartment making the necessary ceiling repairs.
  We want to assure you that ********** has been proactive in addressing all maintenance issues reported by **************. We value our residents and strive to provide them with a comfortable living environment. We regret any inconvenience caused to ************** and are committed to resolving these issues to her satisfaction.
  I have attached copies of the work orders mentioned in this respond.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living in deplorable conditions. Management is rude and you can barely get anyone on the phone and the office is seldom open to residents. I have been renting for the past two years and have been paying $900 monthly and very seldom call management for anything. About a week ago I noticed that my tub had a hole in the bottom that was growing larger. It took about a week before a plumber came out to change it out and I was assured that the job would be done the same day but that was not the case. Now I have a bathroom with nothing reinforced and I have no use of anything on it. I have a baby and a 12 year old son who has missed school due to not being able to use the bathroom and can't get a straight answer as to when the job will be completed. This is unacceptable. Please help.

  Business Response

  Date: 04/18/2024

  This apartment #****-19 had a tub valve leak.  The plumbing company was called and they removed the tub, replaced the valve and all necessary pipes, allowed the seals to adhere, then re-stalled the tub and confirmed everything was working properly.  This repair was completed over a 2-day period, which was required to do the repairs and make sure the plumbers glue had enough time to adhere.  The resident was notified that the repair would take  a minimum of 24 hours and it was started at 9:30 am on a Wednesday and completed by 3 pm the following day.  The resident was also informed that their renter's insurance company would pay for a hotel stay if they had kept their policy up to date.  The lease contract requires that the resident maintain renter's insurance just for emergencies such as this.

   

  Thank you,

  Customer Answer

  Date: 04/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incorrect lease information overcharges, not agreeing to what was told at move in charging me for a month that I was told I wouldnt have to pay due to move in special and deposit being used as a remainder to take care of the last days of month would not have any balance til APRIL 1st I am behind 1300 my lease has 895 on it when I agreed to 790 and they where only ably to accommodate to 819 due to no proof but word of mouth but now they can accommodate the referral fee of someone who I got moved in

  Business Response

  Date: 04/12/2024

  Hello ******, 

  There have been several adjustments made to align the charges on your ledger with the terms outlined in your lease agreement, and for any inconvenience this may have caused, we sincerely apologize. It is our commitment to ensure accuracy in reflecting the charges specified in your lease agreement from the commencement of your tenancy. We can assure you that all discrepancies have been rectified in their entirety.

  As per the terms of your lease agreement, you were initially charged the following fees: a $750 security deposit, $395.39 for prorated rent, and $819 for base rent. Your ledger has been appropriately adjusted to accurately reflect these charges.

  Furthermore, you have been credited with a one-month credit of $819 and a resident referral fee of $150.

  However, your current outstanding balance pertains to unpaid rent for March 2024, along with associated late fees. As outlined in your lease agreement, it is your responsibility to submit rent payments by the 1st of each month to avoid incurring late fees, which are applied on the 6th.

  Regarding any misunderstanding regarding the application of your security deposit, the terms are clearly outlined in the legal document governing your occupancy at Metro at 70 Apartments, specifying the financial obligations and the amounts in question. Even in the event of a misunderstanding, your lease agreement explicitly outlines the financial obligations throughout the duration of your tenancy.

  To bring your account up to date, we kindly request that you submit a payment covering the outstanding balance in full. Should you require any further clarification or assistance, please do not hesitate to reach out to us.
  
  

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/25/24 my apartment was entered by office staff and I was not called or let known that anybody would be coming in. My lease ends 4/30/24 and I have been in the process of moving my belongings out of that unit into my new home. I have emailed and called multiple times regarding this situation and am being ignored by the property manager. It is completely unacceptable to go inside of a unit that still has occupants. I would like to know why ny unit was entered and why I was not given a call saying that somebody would be going in.

  Business Response

  Date: 04/09/2024

  Maintenance thought that they were moving out on 3/31 instead of 4/30 and was doing an occupancy check. I emailed her back to let her know that as soon as she emailed me to find out why we were in the unit. 

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at ********************************* *************************************. On the night of February 28, 2024, there was a rain storm. The strong winds caused the heat to shut off in the building. The following day on February 29th, would make the first full day without heat in the building. The heat would remain off until March 13th and March 14th. However, on Friday March 15th, the heat was once again off. It is now March 19th. And I was told that the heat will not be back on until March 29, 2024 until parts for the heater comes in. Now I asked my leasing manager and higher *** from Odin Properties if I would receive a credit on my rent because heat is included in rent. But I was told no, because if it happens for me then every tenant in the building would have to receive a credit.This is a complete slap in my face because I already have asthma, so living in an apartment with no heat and frigid temperatures has been triggering my asthma. I am waking up with sore legs and a sore throat. Since the heat has been off, I have been using my oven to keep my apartment warm. However, it cannot stay on for long in fear of carbon monoxide leaking, or fear of falling alseep while the oven is on. In addition, I get charged for gas by Odin Properties, so I already know that my gas bill will be high. Odin Properties telling me they will not take anything off my rent, and that the heat will be off until March 29th is down right rude. I cannot believe that they are not considering the body affects from not having heat. I am living in an apartment that is below 65 degrees.

  Customer Answer

  Date: 03/27/2024

  As of Wednesday 3/27/24, the heat is on. But I still want this issue resolved because I had to pay a full month of rent $1073, when I did not have a full month of heat. **************** of Odin Properties would not allow the discount. I would also think that there would be a discount on my gas which **** also charges me for because I had to use my oven for weeks to keep warm.

  Here is another issue, the property manager allowed a guy into my apartment without my knowledge. Said he was from the heating company SDA, & they only let him inside of my unit because I was calling the most. Well when U dont have heat & its freezing outside youll be calling too. Also they usually tell me when someone has to enter my apartment. I wonder why they didnt tell me this time around. Hmmm

• Initial Complaint

  Date:03/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been denied for 3 to 4 rental applications due to Nico Terrace Apartments/Odin properties. As of January 29th 2020 my ledger was paid in full and the keys to the property were turned in on January 17th 2020. There was a judgment filed against me on 2/04/2020 for possession of the premises which is false due to me already residing at a new address since 1/16/2020. I have an email from the current property manager ***************************** ********************** on 02/26/2024 stating that she had reviewed my ledger, all balances were indeed paid before the judgment was filed & is in the process of reaching out to the companys lawyer for the next steps on getting it removed. Since that day 02/26/24 after I requested a letter in writing proving that this error was due to Nico Terrace , ***************************** then stated that Nico Terrace was not responsible for the false judgment but in reality Saint ***** County is at fault & halted all communication. I have not received any notification regarding a solution to my problem. My children and I are at risk of being homeless due to this error interfering with my livelihood. I have email proof of all balances and conversions between myself and Nico Terrace Apartments. I also have email proof from my housing authority case worker at that current time who confirmed that my ledger was $0.

  Business Response

  Date: 04/08/2024

  The judge signed off on the judgement and the courts are the ones that put it on someone's record. He would need to reach out to the court house in order to have something like this removed. We do not have the authority to do so. 

  Customer Answer

  Date: 04/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21446604
  
  I am rejecting this response because:
    I would need Odin Properties to notify me of the exact municipality court house that they sent their company lawyer to file the judgment. I was told by the property manager ***************************** that she was reaching out to the companys attorney in order to get it removed, now the story has changed to the company not having access to do so. Also I AM REQUESTING A LETTER FROM ************* stating that this was in error as soon as possible.
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/22/2024

  We have reached out to our attorney and we cannot take the judgement off his record. Since a judge signed off on it we are unable to give a letter stating that there was an "error".  He is welcome to contact the attorney who was on the case. He will need to go through the *************************** for any disputes as they are the one who puts the judgements on the credit report. 

• Initial Complaint

  Date:03/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved here and I'm being charged all kind of fees to pay my rent I have a broken toliet since I moved here I'm being charged for water And also paying mlgw for water something not right nothing's being fixed I'm pregnant and I can not I paid my rent and still being charged more fees after some one name ****** is in the office embezzling money

  Customer Answer

  Date: 03/04/2024

  Hello this is ************************* I live here in ******* at the **************** apartments I don't know if they are or *************** is embezzling money here at the property because I pay for water and also all kind of issues with the mantance wen I moved here it was a broken toilet in my apartment that's still not fixed mold and I have to pay extra fees to pay my rent and fees to pay a water bill and also I pay mlgw  then it's a sewer leak with fecies all over the ground just disgusting the smell is awful like now it's ***** on my account to pay wen I just paid rent 1953 ************** ******* ********* ***** is the property I'm complaining about **************** apartments 

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside in this rental property in unit PH1. I paid my deposit months in advance, however they didn't even have the unit ready for my move in date transferring from a downstairs apartment in another area of the building and it was unlivable on my move in day with no explanation. Upon moving in (12/19/2023) I reported numerous issues with the state and condition of the unit including damages, filth, unchanged air filters, exposed wiring and missing light fixtures, and even numerous leaks and water damage throughout and they never answered my maintenance requests. Over the course of weeks only a few of my issues were handled, however large issues like leaks, lack of water pressure, exposed wires, missing light fixtures, and massive damages to cabinetry among others still lack a resolution. I reached out using the maintenance feature of the property website, repeated e-mails to property management, phone calls, and even in-person requests at the downstairs leasing office with no answer. It has now been more than 30 days since my first request and I've received absolutely zero responses to all my messages. I have, however, received a bill for "cleaning" of my old unit's carpets and a claim that they were left in a poor state. I personally went out of my way to ensure that wouldn't be an issue by hiring and paying the property's own preferred cleaning service for an apartment detail service on the last day the unit was in my name and I paid handsomely for it. Additionally, I myself vacuumed and shampooed those carpets in the bedrooms with my own unit prior to the cleaning service. Furthermore, the building was made livable as a rental in 2017 including the install of those carpets. Following HUD guidelines for the lifespan of any carpets in a rental, normal wear and tear result in the need for replacement after between 5-7 years. As of the date of my move out we were reaching 7 years. I want a credit back of the $150 charged, and all my maintenance completed

  Business Response

  Date: 02/02/2024

  Hello,

  
  The complaints made are invalid. We checked his water pressure and its fine same as the rest of the building. We gave him a $150 credit for the carpets as a courtesy so not sure why that's even on the complaint. When he moved in the unit wasn't fully cleaned but we had our cleaning company come out that same night to fully complete the cleaning. The exposed wire and missing light fixture were fixed after he reported them. The leak was a roof leak and we had a roofer come out to repair it. I am unsure why he continues to make these complaints as he made a BBB complaint a year ago that was also false and resolved. Then instead of moving out he transferred and upgraded to a nicer unit in the building and signed a new lease. All of the complaints that he made have been resolved. 

   

  thank you

  Customer Answer

  Date: 02/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21195764
  
  I am rejecting this response because: the claims being made are false. I am providing proof of exposed wiring that continues to be unadressed and a missing light fixture which is still exactly as it was when I filed for repair weeks ago. Additionally the water pressure has been measured using an actual gauge, not a maintenance man walking in, turning it on, and leaving. The *** is below 25 and is insufficient for standard of care. I also continue to receive no notice or responses from property managers via repeated attempts to contact them and resolve these issues, so for that reason I am going through these official channels. If they want to avoid BBB filings they can start answering emails.
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/03/2024

  Additional proof of cabinetry in unacceptable condition following repeated water damage that remains unaddressed. Proof of water damage and ruined paint from ceiling leaks. Proof of paint and wood damage to windowsills due to repeated leaks. Water pressure is below acceptable for code and insufficient for use, proof in photo. Proof of unclean apartment with years of dust, grease, and grime in high places and on lighting fixtures from incomplete rush clean job because the unit was not made ready before the contracted date chosen months ahead of time by property management. Proof of rotting wood on windows due to repeated water damage and lack of maintenance. Ive reasonably requested a water pump installed in this unit which is a standard solution for failure to maintain water pressure on floors above 4 stories due to lack of water pressure and I have not received one to resolve issue.

  Customer Answer

  Date: 02/03/2024

  Proof of lack of water pressure.

  Customer Answer

  Date: 02/03/2024

  Water service in unit does not meet minimum standards as I have reported repeatedly. It measures at 1.25 gallons per minute which is half of the minimum requirement. Management has continued to neglect this maintenance request to make ready my unit and provide sufficient service to unit.

  Business Response

  Date: 02/16/2024

  Hello,

  The water pressure in his apartment is up to code. We attempted to install a circulator pump but we are at *********************** for the building already. As for the issues with paint and cleaning, this was addressed. Once he complained we sent the maintenance team over to address these items. 

   

  thank you

  Customer Answer

  Date: 02/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21195764
  
  I am rejecting this response because:
  
  At no point has maintenance taken measurements INSIDE MY UNIT to gauge whether THIS FLOOR is up to code. No, you cannot install a water booster pump at the GROUND floor where the pressure is high due to the lack of gravity working AGAINST you. This is due the physics associated with gravity which is the well known cause of this issue. I have repeatedly provided literature, resources, proof of the apartment pressure at THIS ELEVATION not being to code, and even service providers information who specialize in this type of maintenance and not one time - NOT A SINGLE TIME has a person come in outside myself with an actual water pressure gauge to measure the pressure INSIDE my unit. They once came in, turned on the spigot, looked at it, and walked out. This is not a scientific evaluation, this is not measurable, and the maintenance staff who came in are not specialists in this field. 
  

  I expect a resolution immediately or I will pursue this further and escalate it however necessary.
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/20/2024

  Hello ****,

  
  You have now met with our Maintenance Manager and our Assistant Maintenance Manager in your unit and they have/are working on resolving all your issues to your satisfaction. As for the water pressure, we did bring out a plumber but you refused his access. We will follow up again to try to schedule a plumber to verify that the water pressure is correct.

   

  thank you

   

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a $400 hold an apartment for my move in. They have stated they are still waiting for an inspection. It has been since October 27th that I have been waiting. Now they are saying they are not going to refund the $400 hold on an apartment that I was never granted access to.

  Business Response

  Date: 02/18/2024

  Hello,

  Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience caused.
  We are committed to resolving this issue promptly and to your satisfaction. In order to better understand the situation and address your concerns effectively, we will be reaching out to you directly for more information.
  Your feedback is invaluable to us, and we appreciate your patience as we work to rectify this matter together.
  

  Thank you for your understanding.

  Customer Answer

  Date: 02/20/2024

  Ive been going to the building still not the outcome I was looking for, she was never supposed to have even asked me for any money until she had proper clearance, no one is handling this properly and they have had my money since November, now the young lady who received the money order is out of the office, This is absurd never saw anything like this and all they have to do is return my money I have ***** of money order as well

  Customer Answer

  Date: 02/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21120687
  
  I am rejecting this response because:
  
  
  Regards,
  
  ***********************