Complaints

This profile includes complaints for Odin Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Odin Properties

  1500 Market St Ste 3310 Philadelphia, PA 19102-2100

• 

  Odin Properties

  4712 Leiper St Philadelphia, PA 19124-3262

• 

  Odin Properties

  1939 Green Rd Cleveland, OH 44121-1159

• 

  Metro Apartments at Seventy

  8806 Dragonwyck Drive Saint Louis, MO 63121-3601

• 

  Grandview Pointe Apartments

  Cleveland, OH 44121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of the Odin Properties October 14, 2022. At first I didn't see any problems up until 2 months later I started seeing roaches in the cabinet of my kitchen, then the bathroom, living room, every room and closet in my apartment. As the year goes by I start noticing the walls cracking on their own. Then the bathtub starts leaking water. The stove has a shortage in it as well. When I set the clock in the stove by morning time it's flicking on and off. Wires in the wall plug were rigged and in some points still are. OnDecember 7, 2024 I came into my apartment flooded out by another tenant. Of course there some things that I had to get rid of because of the smell of mildew setting in the things were destroyed. Property manager is only limited to doing so much. Property manager has tried to reach out the folks in that own this property and gets There has been zero response. I have also sent something and I also gotten no response. I'm living in a apartment with moisture and possibly growing mold in the walls of the apartment/Unit. Myself and my 2 children have asthma! I have already had 2 back to back asthma attacks. The Unit still smells like the stuff from inside of the walls. I have mopped a numerous of times just to try to kick the smell. I pay $746 + amenities/ month. So that totals out to $804.18 approximately every month. I pay renters insurance, I filed my claim for the damages to my Unit and claim was closed due to no response of management or higher. I shouldn't have to keep loving like this. Roaches have infested everything that requires electric. I have three away food because of the roaches. I have tried other means to try to get rid of the infestation. Nothing! I haven't even seen pest control since the last property manager. The FOREST PARK (Odin Property) apartments can't keep a consistent property manager or crew. I refuse to keep loving like this and not am I going to go on like this is okay. I'm needing help resolving this.

  Business Response

  Date: 02/06/2025

  Hello, 

  We are aware of the situation and are working diligently on getting this resolved. 

  Customer Answer

  Date: 02/06/2025

  Okay, well I didn't ask if they were aware. I asked how is this going to be compensated?! I have to live here for the time being.... When I shouldn't though. So if no action is goin to be made immediately I'm going to have to contact housing authorities or more. The news too if I have too! I refuse to pay rent right now based off that ridiculous response. 

  What's going to be done to insure me that my place of living is going to be safe and not hazardous? Im pretty sure I'm not the 1st out of three hundred and something tenants to complain about the living conditions. 

  No I'm not satisfied at all with this response. I pay on time and it ain't right 

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************* has refused to refund my $700 security deposit despite multiple attempts to resolve the issue. I never moved in, never received keys, and was promised a refund. Management has ignored my emails and phone calls, forcing me to escalate this ****************** Name: ************************************* Business Location: ******************************************* On December 21, 2024, I paid a $700 security deposit to ************************************* through their third-party payment service, Rhino. After deciding not to move in, Rhino confirmed that the apartment complex is responsible for issuing the refund.On January 2, 2025, I formally requested my $700 refund via email but received no response. On January 3, 2025, I visited the leasing office and spoke with property manager ******, who said she needed to consult with corporate and follow up. Since then, I have received no emails, phone calls, or updates despite multiple attempts to contact them.Under Texas Property Code Section ******, a landlord must return a security deposit within 30 days if the unit was never occupied. Since I never moved in, never received keys, and have no lease obligations, the complex has no legal right to withhold my deposit.Attempts to Resolve:? Multiple calls and voicemails No response.? Emails requesting updates Ignored.? In-person visit (1/3/25) Management failed to follow up.Resolution Sought:I request an immediate refund of my full $700 deposit and for the BBB to document this fraudulent business practice to protect other tenants.If this complaint is not resolved promptly, I will escalate further by:?? Filing a Texas Small Claims Court lawsuit seeking triple damages ($2,100) plus court fees.?? Filing complaints with the Texas Attorney General, Dallas Fair Housing, and consumer protection agencies.?? Reporting this issue to local news media and tenant advocacy groups.

  Business Response

  Date: 01/29/2025

  Security deposit of $700 is being processed and will be sent to applicants address with tracking information.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rent is 866. After I give her my money, I check my app and they say I owe 15 dollars here or 65 dollars there. But I have been paying on time and in full. This happens every single month I pay. When I come to her she says its an error in the app, and she will waive it. She has never provided an explanation for what the fees are or how it can stop. She uses what&#**;s called the Jetty App. They are also saying this is part of an admin fee, which, I already paid when I moved in. More over, admin fees are one time fees only. It is worth mentioning when I moved in the fridge had a bunch of bugs and we told them that. They promised a new fridge and a voucher for food. About 2 months later they did provide a new fridge but they never provided the voucher as they promised to replace the food.

  Business Response

  Date: 11/14/2024

  Good Afternoon, 

  We are aware of this and are in correspondence with the resident. We will take care of anything that needs to be completed 

   

• Initial Complaint

  Date:10/30/2024

  Type:Facilities Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment for my daughter to live in while attending college full time. On October 8th, she began noticing bugs in her bedroom, specifically in the headboard of her bed. I promptly emailed apartment management to report the issue, as outlined in the bedbug addendum of our lease. However, more than three weeks have passed, and no pest control services have been provided. Management has repeatedly cited various delays, including billing issues, scheduling conflicts, and staffing shortages due to vacation.Furthermore, management has attempted to intimidate us by stating we will be financially responsible for pest control costs. It is alarming that they would use financial threats to discourage ********** families from reporting serious health and safety issues. This lack of action and hostile response is both unprofessional and concerning, especially given the health implications involved.

  Business Response

  Date: 11/06/2024

  Good Afternoon,

  We are aware of the situation and have been in correspondence with the resident regarding these issues. We will continue to work toward progress on these issues the resident is claiming. 

  Thank you 

   

  Customer Answer

  Date: 11/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22493992
  
  I am rejecting this response because:
  
  There have been ZERO pest control at the apartment in months. There had been zero effort to fix the situation. 
  Regards,
  
  ********* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to leave one of their properties due to domestic abuse. Two months later I was still waiting on my deposit. I contacted corporate eventually speaking with a ***** ********. I finally was told the check was cut but they have no clue when it would be mailed, Three months after moving I am still waiting. I have the emails, old lease, order of protection etc. Mind you its a few days short of another month of waiting. This costs me money I dont have. I dont even live in that state. I cant jump in my car and drive to them. Help

  Business Response

  Date: 11/04/2024

  Dear Better Business Bureau,

  We have received the complaint from ******* ****** regarding a security deposit. We have investigated the matter and determined that the security deposit was processed as outlined in their lease agreement. We have also communicated directly with the complainant to confirm this information. We value our customers and strive to resolve any issues promptly and professionally. We are confident that this matter has been addressed to the complainants satisfaction.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why is it that upon moving out of my apartment, I was charged $100 for the cleaning of an oven that self cleans? I left the apartment spotless. I made a payment of $88.04 to cover the remaining utilities charges but they applied my charges to the oven damage I refuse to pay $100! I made sure to email them about the erroneous charge but of course I got no response. In addition to them allowing their own resident to steal my couch, their maintenance men enter your unit whenever with no prior contact even when you ask. They charge $65 for a parking spot, and the lot gate never works. The lot is never secured, anyone can park anywhere. What audit?They let anyone live there so the turnover is insane, I cant tell you how many neighbors Ive had in the past year. Speaking of which, some dirt ball who used a fake identity stole a couch that was gifted to me while the elevator was broken AGAIN. ****** who no longer works there told me it wasnt her job to assist ****** ought to contact the police but never gave me update. Ever. The heat didnt work when I moved in. And when the maintenance came to fix it they broke my glass apothecary set after entering my apartment without prior warning. I never even set an appointment that day. Dont get me started on Delphi. ****, unprofessional, callus, and inhumane and she responds to whichever emails she feels like it that day. The front door of the building isnt secured. ANYONE can walk in and out. I almost got into a physical altercation for that reason, and I emailed Delphi. You think she responded? Take a wild guess.You can smell weed/cig smoke everywhere in the building, they leave dead roaches stuck to the gym walls, its so loud I can hear neighbor THINK (upstairs/next door). Elevator always filthy. I had to buy a door jam from ************* camera to prevent maintenance from coming in whenever they want. Speaking of which, one of them was following me all over the building once. I emailed Delphi about that too.

  Business Response

  Date: 08/29/2024

  Hello,

  Just because it is a self cleaning oven does not mean it never has to get cleaned. It is your responsibility to return the oven in the same condition you found it. We had to hire a contractor to clean it and pay them so we must be reimbursed for that expense. As for the parking lot gate it is repaired and working properly. We had a car crash into it and that is why it was down but it is working properly now. The front door to the building is also secure. We installed a mag lock on it. As for the maintenance, when a work order gets placed it is their job to fix it. If you do not list specific times you are available then they come to try to repair as soon as possible. On the work orders there is a section where it asks availability.

   

  thank you

  Customer Answer

  Date: 08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22207532
  
  I am rejecting this response because the oven can be self cleaned, so hiring a contractor to do so was a decision that had nothing to do with me. Ive used the feature a handful of times. As far as returning it in the condition I found it, **** wouldnt understand it because upon my moving in, the unit was dirty down to the microwave. Ask *****. The heat didnt even work, a contractor shouldve been hired to fix that. If a work order is placed, the maintenance crew should respond asap whilst also advising the tenant they are en route or providing an ETA. These requests are also in the work order & they never follow them. It also doesnt excuse them from following me from the gym to the 4th floor. Whats that about?

  in regards to the parking lot gate, it was ALWAYS broken so despite a car crashing into it recently it barely ever worked; it was actually stuck open for weeks for whatever reason. And as far as a mag lock being installed on the front door of the building, its too little too late because during MY residency any and everybody walked in, no FOB needed. The front door couldnt even be closed from inside because the horizontal handle bar had been missing for months. Speaking of which, the Amazon locker was installed because there was so much theft. It was placed there after part of my couch was stolen and after ****** told me she didnt have to help me with that. 

  I left the apartment in stellar physical condition and this is just an attempt to money grab even MORE. I also had insurance from Jetty which I paid on for two plus years & its my understanding it covers damage to the unit. 
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/30/2024

  Hello,

  The oven is not something we are just creating but it is an industry standard that an oven gets cleaned even if it is a self cleaning oven. I am sorry you feel this way but we had to hire someone to clean it. When ever the gate broke we repaired it, when we had an issue with the front door we installed mag locks. Your Jetty bond will cover the cleaning fee if you refuse to pay it but then may ask you to reimburse them since it is a bond and not a deposit.

   

  thank you

  Customer Answer

  Date: 09/09/2024

  Since this conversation the property management has not reached our the insurance company percent suggestion to provide them with an invoice so they can be billed for the damage. It further proves my point that the fee is erroneous. 

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of these apartment 2/5/2024 and they falsified my ledger. They are trying to keep my deposit and say I didn&#**;t clean my balcony but I lived in a basement unit and didn&#**;t have a balcony. They offered to return $400 but I have not received that and it&#**;s now over 90 days since I was told I would get this money. I&#**;ve been emailing and calling them and they have been unresponsive.

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They went into my home without giving me notice, when I confront them about it they deny it. They reported on my credit report that I was late. I would like to get someone else in the office to help tenants and a correction to my credit report.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 5, I applied for Falcon Way Apartments to use my section 8 voucher. The workers made it difficult for me to view the apartments they changed the apartment number I applied for. I had paid my security deposit which was 1400 when I got approved. I went to look at the apartment the apartment was shot up. I called everyday to figure out what was going on. No straight answer, I never signed a lease, I never was in a contract. And I wanted my money back. I was told I will not get my money because I did the application. The security deposit is refundable. If I could please speak with someone. I literally paid all my money for me and my 3 kids to have a place to go and I never got my money back or moved in the apartment. This company is a scam and very unprofessional.

  Business Response

  Date: 06/04/2024

  Unit was available for her desired move in date. We were waiting on the ***************** of ********* to schedule the inspection of the unit for her move in. Applicant choose not to move in. Application clearly states the following:

  I/we have acknowledge the requirements and process of this application. I/We hereby agree, to pay a holding fee for the apartment to be applied as
  follows;
  a. Paid within 48 hours of approval of this application.
  b. No later than one week prior to tenants scheduled move in, an additional deposit shall be paid equaling the total of one month's rent. Not to be applied as security deposit. This amount shall also be considered as part of the holding fee. If the applicant does not take possession and/or cancel this lease, prior to its inception, these monies will be forfeited to the owner as liquidated damages for holding the rental off
  the rental market.

  I/We understand that all deposited monies (including Holding fee, Application fee and all subsequent monies) are Non-refundable and will be forfeited to the Owner as Liquidated Damages in the event that I/We cancel my application or do not move in within 60 days following notification (verbally or written) of approval or
  within 30 days of the date of the beginning of the lease. Owner and/or agent for the owner reserve the right to reject this application and to refuse possession of the above-mentioned accommodations. I/We have read the forgoing and certify the information herein is TRUE and CORRECT, that this application is submitted for the purpose of inducing approval of this application in my/our behalf. This is to inform you that as part of our procedure for processing your application, an investigative Consumer Report may be prepared whereby information is obtained through credit reports, personal interviews with your landlord, employer, or others with whom you are acquainted. You have the right to make a written request within a reasonable period of time to receive additional detailed information about the nature and scope of this investigation. I/We hereby consent for you to process our application to obtain and verify my credit information, including a criminal background check for the purpose of determining whether or not to lease to me an apartment. I/We understand that should I lease an apartment, you shall have continued right to review my credit information, rental application, criminal background, payment history and occupancy history. Any information contained in your application that is determined to be false shall constitute a rejection of this application and all monies stated above shall be forfeited. This application shall become part of your lease
  and any false information supplied shall be considered violation of the lease. The application is hereby incorporated into the lease agreement.

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented through Odin property for the mill creek apts in ******* Tn I wanted to give a 60 day notice before I moved out but the property manager told me I could do a 30 day notice so I did so then they turn around and charged me another months rent because they said they require a 60 day notice keep in mind I was paying month to month and I only did what the property manager told me to do when she found out all she told me was she sorry, why would they have 30 day notice paper to fill out if only 60 day notice is required.Then the property charged me $700 in water and sewer fees because said they stopped charging me for it but my rent amount never changed how was I supposed to know they stop charging me for water and sewer fees Odin property dropped the ball on that situation too.When I first moved over there the apartments had a different property management I stayed there from September 2019-April 2024 I was getting charged sewer and water fee for the first 3years and 1 month the the last ******************************************************************************************************************************* voicemails their not trying to work nothing out with me for something they drop the ball on they should not do hard working good citizens like that I never was late on rent or had a complaint against me or nothing. Then the property manager turn around and tell me since Odin properties had the ******************************* they only charged me sewer and water fees for one month then they stopped again and gave me no explanation why they just said they dont know why. Somebody please help me understand whats going on

  Business Response

  Date: 06/05/2024

  Subject: Account Adjustments for Former Resident ***************************

  
  Dear Better Business Bureau,

  
  I am writing to inform you about recent developments regarding the account of our former resident, *******************************. We have made contact with ****************** and have made necessary adjustments to his account.
  During our interaction, it came to our attention that ****************** was provided with an outdated intent-to-vacate form by a new member of our team. This form did not include the current requirement of a 60-day notice for move-outs. We acknowledge this oversight and have taken steps to rectify the situation.

  
  In addition, we discovered that utility fees were erroneously posted to Mr. ******** account due to a software error. We have since removed these charges. As a result of these adjustments, ****************** is now due a refund.
  We believe in transparency and keeping all parties informed. Therefore, I have attached a copy of the email sent to ****************** today, June 5, 2024, as well as a copy of his revised move-out statement.
  We appreciate your understanding in this matter and are committed to resolving any issues promptly and fairly.

  
  Best Regards,

  *************************

  Property Manager/Compliance Specialist