Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Angeion Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Angeion Group

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

• 

  Angeion Group

  1801 Market St Ste 660 Philadelphia, PA 19103-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sent the above machine serial number back MONTHS ago, i have not received payment and I keep getting put in circles with the answers that are provided to me. please let me know what the status is of my $155 payment.serial number ************* i would like a clear response to confirm my machine was received by the right department and that i will in fact receive my payment.

  Business Response

  Date: 01/09/2025

  Mr. ****** ******* submitted 4 separate claims on his device under different claim types ( Enrollment Forms as well as Device Payment Award Claim Forms). These duplicate submissions flagged his claims as requiring further investigation to ensure that they were not fraudulent.
  Mr. ******** device is confirmed as returned to ******* Respironics, and his settlement claim (ending in 4670) has been approved for payment in our next round of payments that will be issued in early February, and his remaining submissions have been marked as duplicates.
  
  He elected to receive his payment via Zelle, and he will receive a message to his email as soon as that is available. 
  

  Customer Answer

  Date: 01/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thank you so much for providing the clarification i needed! the process was confusing so i apologize for the duplicate claims, it was never my intent to receive multiple payments.
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product which was a coil that had a manufacturer defect. I submitted all my documentation/ proof and was told that my case was escalated yet I still received no update regarding my compensation. I am supposed to receive monetary compensation. I called several times and emailed and was told a few months ago to submit additional documentation which I did. I have receipt that they received it. At that same time I was told someone would get back to me within approximately a week. It has been months since submitting that additional documentation. They have had the original documentation approximately 6 months ago. Now when I call they have a recording and nobody picks up. I left messages and emailed and still no response. I would very much appreciate any assistance you could offer. Thank you for your assistance regarding this.

  Business Response

  Date: 01/17/2025

  Please see attached.

   

  Customer Answer

  Date: 01/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22634023
  
  I am rejecting this response because:

  This is not accurate information by them. I have proof via documentation that they received my documentation several months ago because my email confirms my documents were confirmed. In addition, I have an email several months ago that my case was escalated. They ignored me for months until I reached out to the BBB. Now they are finally addressing it and they provided me with minimal compensation. I should have been provided with maximum compensation. When I purchased the coil it was purchased with the furnace and installed together. I was informed by my gas company that the agreement they had with York and the warranty department would be the same for both which is 10 years in which they handled with York and the warranty department just as long as I purchase it together. They only gave me half the money. I spent a lot more for the coil but in the least should have gotten *****. They gave me 550. I have been waiting for approximately 8 months for half. This is unacceptable.Thank you for your time.

  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 02/03/2025

  The Class member currently filed 3 exact claims with the Better Business Burea for this issue in tickets #********, #******** and 22804405.  Class member has a been contacted via phone and advised we have the correct spelling of her name, and her check reissue is in line for the next batch that goes out.   We are unable to provide an exact date for when that reissue will be done but can give a timeframe of 4-6 weeks for that to occur.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK it bout the data breech lawsuit they keep running me around on it cause I lost my court paper with the lawsuit info I need so now they running me around

  Business Response

  Date: 11/18/2024

  The possible Class Member was not located in our system based on name or email address.  He also has not listed the Case Settlement in which he was inquiring about.  Could the Class member please provide some more information as to which case he is inquiring about and whether he filed a claim or not?

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother received a settlement check for the Case: ******** recalled CPAP machine , Case number 2:21-mc-01230-JFC. I have tried to contact the Angeion Group of *************** concerning this check. The check was issued on 8/30/24. Since then I have contacted and left messages at this company 4-5 times with no response. My mother is deceased and I wish only to know if the check can be reissued in my name or should I send it back? The bank that issued the check can give me no help. Solution must be from the Angeion Group which has failed to respond to my inquiries. I'm very frustrated that this company fails to respond to either phone calls or messages left in writing. HELP!

  Business Response

  Date: 11/11/2024

  Good Morning, 

  Based on information provided, we are unable to locate a claim under the name ***** ******* for the **** case.  We also were not able to locate receipt of any emails by her email address either.  Please provide information related to the deceased Class Member's name so we may respond to the request at hand.

  Customer Answer

  Date: 11/11/2024

  The original mail was sent to ***** *******, ************************************. ***** was the user of the ******** C-Pap machine. ***** passed away on October 2, 2023.  The check was made out to her.  I need to know what I'm supposed to do with this check. I can return it or void it. It is up to Angeion.

  Customer Answer

  Date: 11/11/2024

  The original mailing was to ***** *******, ************************************. She passed away in Oct. 2023.  I merely wish to  know what Angeion wants me to do with her check since she is deceased.

  Customer Answer

  Date: 11/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22451581
  
  I am rejecting this response because: I need more information from the business as to what I should do with this check.
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/13/2024

  We are requesting more information from this Class member to address their complaint.  We do not know who the claim was filed for in order to search our records.  Please provide the Class members name, address, phone number or Claim ID number so we may look into the claim so we may address it properly.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling and waiting for now over 1month for this 3rd party Mayor for ******** Respironics Cpac Settlement, to issue my check. Every time I call they say it's pending, talked to three people. Now if I dial x6, it goes to voice mail with no return call. I have help three people elderly like me complete their forms for their check, they have received them, they had one machine and got payed $100 for the reward and about $ 58 for the machine. I have two machines, my check is over $300. There is nothing wrong with my information, nothing, but no one can tell me why it's pending other than the last person I talked to who said my check will go out with the next batch, that was over 3 weeks ago. I can't contact anyone any more, like I said it goes to the voicemail. So, for me I know nothing, they may say all checks issue was mail out and it would be a lie, I did not get mines. I have a personal lawsuit with ******** because the **** machine cause me considerable harm, I am suffering today from it at age 64. I did all that I was suppose to do t9 get my Settlement. I am contacting you because I looked at their reviews and some folks haven't gotten their money for something else since 2020. Who are these people, why aren't there any watch d9gs over this company who think they can keep other people's money that was won through the courts. I can't believe everything I turn around I have to put a complaint to BBB and Attorney General for folks to do their jobs, stop harming consumers and/ or steal their money that Phildelphia court order to pay. This group should not exist the way they handle the consumer. I'm sick and I'm mad as h*** I want my money like anyone else, but now I can't get an answer as to where or where is my check, and pending for what or when is the next batch..next year?

  Business Response

  Date: 11/11/2024

  Both of Ms. ******* claims are approved for payment and are in process.  We do not have a precise date for the mailing at this time.  There are several QA steps that we need to ensure take place before they mail.  We anticipate this will take approximately ***** days are are unable to offer more of a precise date at this time.  But can confirm everything is in process for distribution as soon as possible.

  Customer Answer

  Date: 11/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a settlement check which staled quickly, i had requested a reissue but did not hear back for a while. Once I received it, it was so close to being stale, 30 days. I had been following up for a check reissue probably 4 times now and still have not heard back. It seems the company is just trying to keep the check for themselves, trying to see who wont bother following up. All i want is for them to once and for all reissue the check and get back to me.

  Business Response

  Date: 10/16/2024

  On 8/15 we received an initial request to reissue the Class Members Check.  We responded and requested she provide her Claim ID number so we may best assist her. We did not receive a response, and a second request was sent on 9/26/2024 requesting an updated address to mail the reissue check.  Both outreach attempts were not responded to.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a check from Angeion Group made out to my deceased father, but I am not able to deposit it unless it is in my name. I have left MULTIPLE messages and even emailed. ALL HAVE BEEN IGNORED! I just want the check reissued. Its only $155.63, but I am rightly due this as the heir of his estate.

  Business Response

  Date: 11/11/2024

  The individual has supplied the necessary information to have the check reissued.  It was processed on 10/21/2024 and check will be reissued in the next batch of reissue checks that go out.  As of now, it should be reissued and received within 3-4 weeks.

  Customer Answer

  Date: 11/18/2024

  I received a call from Angieon Group October 11. They said the check would be re-issued. As of November 13 I had not received it so I called and left another message (with no response yet.) So what Im understanding is that Respironics owe some money but hired Angieon to disperse the money. Both are pointing the finger at each other saying its not my fault. Meanwhile, people like me dont get the money that theyre supposed to. How do you sleep at night?

  Customer Answer

  Date: 11/18/2024

  A new check did show up in the mail to me today. Thank you very much Angieon Group.

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settle check that is not honored by my banking institution. I have reach out to Angeion Group via phone and email and I haven't received an response back. I'm needing an replacement check or an option to direct deposit it into my account.

  Business Response

  Date: 10/21/2024

  According to our accounting records, check was issued 8/30/2024 and cleared our account 9/24/2024.  Attached is a copy of the cleared check.

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angeion is the claims administrator for Cameron *** ***************** I am a class member. I have not been issued the settlement check. I have submitted multiple requests to reissue the check, provided W9 statements, notarized affidavits and LLC dissolution paperwork which was acknowledged as received (message ID) j00rJq1NOXrRs4yCf1Y1yF. In the meantime, they keep issuing court-ordered reminders to request reissuance of settlement checks or they will be forfeited but make it impossible to submit a reissue ********** date this company has been unresponsive to multiple emails/calls. The mandated 800 number has ridiciculously bad call quality that makes it difficult to hear and only offers an option to leave a voicemail which repeatedly goes unanswered.

  Business Response

  Date: 10/02/2024

  Mr. Chen did return all requested information to complete his claim and there appears to be a thread of communication between the class member and our team.  The information received has been in review awaiting final approval.  Due to the volume, turn times have been extended but update and payment is expected to be issued and mailed between 10/2/2024 and 10/8/2024.

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they were supposed to provide me a payment of $155.63 for my affected device SN: *************. i complied with all requests (sending back my device) and completely all sword affidavits and forms. I have tried to contact them for further information with no success.

  Business Response

  Date: 10/15/2024

  The Class Member has been responded to on our internal mailbox that his claims have been received and are pending payment.   At this time, there is no exact date of when his payment will be issued and ask for him to be patient as we process all the claims.