Business Profile

Class Action Settlement Administrator

Angeion Group

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Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

88 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I received an e-mail from ***************** Settlement dated 04/01/2025, addressed to ********** ******** at the wrong address. However, America Cares Too C/o ***** ****** has been waiting for settlement reimbursement from ***************** Settlement. How long will it take for America Cares Too, to receive payment? I've have attached all supporting documents for BBB review and the error e-mail below. America Cares Too, is worried about identity theft due to cross information being shared by e-mail.***** ****** CEO America Cares Too ************** =================================================================***************** Settlement P.O. ********************************** Telephone: **************** Email: *************************************** Settlement Website: ************************************** 04/01/2025 INITIAL DETERMINATION NOTICE - TIME SENSITIVE ********** ******** ***************************************** CLAIM ID: ********** CONFIRMATION CODE: Qy6ux3kWa4gk VIN: ***************** MAKE: *************** FORTE YEAR: 2021 DEADLINE TO CURE ANY DEFICIENCIES: 05/16/2025 Re: Kia ******* ************************ Sales Practices, and Products Liability Litigation, Claim Form.Dear ********** ********:This Deficiency Letter is in response to the claim form you submitted in the class action settlement of In Re: Kia ******* ************************ Sales Practices, and Products Liability Litigation. This settlement involves two separate categories of claims: (1) those that are paid out of the *********** (total loss, damage to Class Vehicle and/or other personal property, insurance-related expenses, transportation-related and towing expenses), software upgrade-implementation-related expenses, and other miscellaneous expenses, and (2) those that are Qualifying Purchases (steering wheel lock and/or anti-theft system).
Business Response
Date: 04/16/2025
We recently sent out deficient notices for this settlement and this Class Member received such notice. They have supplied us documentation to process and that is underway. The settlement is not in distribution phase at this time as it has not been approved by the court.
Business Response
Date: 04/16/2025
Upon further review, it appears ***** ****** is not the Class Member on file. His contact information appears to be used but is not under his name. We will need to clear up the discrepancy before moving forward with the claim and this complaint. Please have ***** reach out to the administrator to dive into the issue at *************************************************************************
Customer Answer
Date: 04/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:04/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Angeion Group, LLC Is the law firm handling the ******** Tracking settlement. They sent my payment for $81.47 to the wrong account. Refused to answer my calls and emailed me and said its Venmos problem to fix. I called *****. I gave Angeion Group, LLC the correct phone number and they refuse to send my payment. They do not care about the clients they only care that they get paid by the defendants. They are the worst law firm *** ever communicated with. They are rude wont even provide all of the information to try to get Venmo to assist. Just keep paying the *****
Business Response
Date: 05/07/2025
We have received internally Ms. ******* complaint and have spoken with her on this matter. On our end, it shows her two payments have been successfully sent to the Venmo provided at the time the claims were filed. If the Venmo changed at any point and was not updated with us, it would be Venmo who would need to correct on their end. We have previously provided this guidance to Ms. ******* as the payment was successfully sent to the information provided.
Customer Answer
Date: 05/07/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23200658

I am rejecting this response because:
Venmo has stated that the issue lies with the sender and that they need to correct the payment. I did provide an updated Venmo account multiple times. And no one ever reached back out to me after the initial phone call that was made to me after I filed the complaint with the BBB. They owe me money and it should be sent to my correct account since they have another round of digital payments going out this week. They wont even provide a trace number to Venmo as proof payment was sent.

Regards,

***** *******

Business Response
Date: 05/30/2025
This Class Members payments for the ******** Internet Tracking Litigation Settlement were successfully sent using the ***** account information they provided at the time of claim submission.

The Claim Form instructions for this Settlement include the following language: You must notify the Settlement Administrator if your contact or payment information changes after you submit your Claim Form. If you do not, even if you submit a valid claim under the Settlement, you may not receive your Settlement payment.

We do not have any record of this Class Member requesting a payment method change after their claim was filed and before Settlement payments were initially distributed. We are unable to send duplicate payments to Class Members and will not be taking further action.
Business Response
Date: 06/03/2025
This Class Members payments for the ******** Internet Tracking Litigation Settlement were successfully sent using the ***** account information they provided at the time of claim submission.

The Claim Form instructions for this Settlement include the following language: You must notify the Settlement Administrator if your contact or payment information changes after you submit your Claim Form. If you do not, even if you submit a valid claim under the Settlement, you may not receive your Settlement payment.

We do not have any record of this Class Member requesting a payment method change after their claim was filed and before Settlement payments were initially distributed. We are unable to send duplicate payments to Class Members and will not be taking further action.
Customer Answer
Date: 06/12/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23200658

I am rejecting this response because:

I emailed my updated information and received and email back stating you would not accept any changes
Regards,

***** *******

Business Response
Date: 07/08/2025
Based on the date of the Class member reaching out to inquire about her payment and finding trying to give us new Venmo account information was after the release date of funds. Changes to Payment method information was need prior to distribution on this case. The issue now lies with Venmo for her to retrieve her funds. Attached dated communication thread to show request dated after distribution.
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attached are copies of documents previously submitted, to which I had accepted the settlement group's response. However, this settlement administrator has not responded appropriately. They completely ignored what my complaint was about, which was misspelling my name making it impossible for me to cash the settlement check. All documentation between the **** company and myself had the correct spelling of "*****" for my first name.I therefore must now make another complaint against Angeion and hope that the BBB can assist in finally resolving this. The prior BBB complaint # was ********
Customer Answer
Date: 04/15/2025
Check was received this Saturday 4/12 at ************************, though check is dated 4/4 which is the date I filed second complaint.
Thank you.
Business Response
Date: 04/16/2025
It reflects that Ms. ****** has been sent a reissue check with the correct spelling of her name on April 4, 2025. ***************** not receive said payment, we ask for her to reach out.
Customer Answer
Date: 04/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite multiple, multiple attempts (via email and phone) to request the status or payment for a class action lawsuit claim being administered by this business (In re ********** Device Performance Litigation), I cannot get an answer from this business. I am shocked this business states it is an expert in administering class action settlements. I am owed $100 from them on an unpaid claim (SMRT01625975).
Business Response
Date: 04/01/2025
In research of this Class Members complaint, we realized a previously sent communication never successfully made it to the Class Member. It was then again retried and sent with no kickback as of date. Status for this Class Member is as follows:
After further research, we were able to find more information on the claim number you were originally inquiring about.

Claim SMRT01625975 is ineligible for payment because it contained an identical serial number to another claim you submitted.

Claim SMRT01626633 contained the same serial number that claim was approved and paid out in a check mailed to you January 2025. That check shows as successfully deposited/cashed in our system.
If further information is needed, please visit ***************************************************

Customer Answer
Date: 04/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:03/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
J18838012DB38 serial number i was told i would receive my payment in early February. i still have yet to receive my payment.
Business Response
Date: 03/13/2025
Mr. ******** complaint previously has been escalated already. We have counsels approval to expedite the reissue of his payment and that request has been sent off to accounting. His check should be issued next week and sent out via **** mail. We cannot guarantee the timeline for delivery from the ****. This will hopefully rectify this matter for Mr. *******
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 1, 2025 my email was used fraudulently to set up another ****** account. Coincidentally, on January 6, 2025, the disbursement for the ******* Settlement was sent to the email linked to my ****** account. Since then, I have been in contact with ****** regarding the fraudulent use of my email to set up another ****** account. As a result, I was unable to receive the funds because the email address linked to my ****** account has been frozen while ****** investigates what happened.I called the ******* Settlement Administrator (Angeion Group) on February 3, 2025 and sent them an email. I never received a call back from them, but I did receive an email back from them on February 17, 2025. They stated I would have a chance again to submit for the Second Chance digital program in early Spring (please see the attached screenshot below). My concern with this is that if the digital payment method was tampered with before, what if, coincidentally, another issue arises to digitally receive the funds again? Will I have to wait another 3 months to receive those funds?Don't you think the appropriate form of action would be to issue a check for the amount of $10.96 to my address since the digital form of payment failed?
Business Response
Date: 02/24/2025
Due to volume in emails received since distribution, response times increased, and we apologize for the delay. The class member was advised that if the digital deposit was not successful, she were to receive an email about a Second Chance opportunity to get the deposit straightened out. Our records show an email was sent to Ms. ********** after her deposit was deemed unsuccessful, which is likely to what she stated she had to change the email on the Pay Pal account. If she completed the instructions in the Second Chance email she should have received, she will go into the next reissue round once that date is set. No further action would be needed from her at this time. If she did not receive that email, we ask she please reach out so we may get her squared away.
Customer Answer
Date: 02/26/2025

Complaint: 22962075

I am rejecting this response because I never received an email from Ageion Group with email instructions for the "Second Chance" program. Also, what is the date of disbursement for the "Second Chance" program? Does your company gain interest on the claim funds that coincidentally, were not successful to be disbursed electronically?

Regards,

***** **********

Business Response
Date: 03/10/2025
In response to the Class members rejection, we reached out via phone to go over the 2nd chance email and expected time frames for payment to be reissued. Class member was happy with the clarification and has a contact should she not receive further communication on the matter.
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a reissue check for the Pine-Sol Settlement for several months and this business informs me that they are sending it but it is never received. I have contacted them over 6 times and they have informed me a few times that they are sending the check but it never arrives to me. I have contacted them on the following dates to ask when my check was being sent and they have replied with the following information:8/30/24 - They informed me that they will submit a reissue request for me.9/5/24 - The informed me that my original check was cancelled and a new check would be reissued to me.10/1/24 - They asked me for my address to reissue my check but never sent the check. They told me that check reissue requests take time and I had to be patient.11/7/24 - No Reply 11/22/24 - No Reply 12/6/24 - No Reply 1/10/25 - They finally replied and informed me that my reissued check would be reissued on this ******* is February 10, 2025 and I have still not received my reissued Pine-Sol settlement check. I do not understand why my check has not been reissued but I would like to know why this company refuses to send me my check.
Business Response
Date: 02/18/2025
Thank you for reaching out. ************************** appear to have been reviewed and answered along the way during this settlement per our email records. Our last communication advised her check was in reissue status and time frames can vary. As of today, her name is on the list for the next reissue distribution dated for February 19th, 2025. After the check is reissued, it will be mailed to the address on file and will be contingent on **** for their delivery time frame. We anticipate this should take no longer than 2-3 weeks. Any further issues, Ms. ***** may reach out via the settlement email mailbox.
Customer Answer
Date: 02/20/2025
Hello - I can't accept this response until I get the check. Is it okay if I delay this?
Customer Answer
Date: 02/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

Business Response
Date: 03/03/2025
Per our records, the Class Member cashed her reissued check on 2/28/2025. This should resolve this matter.
Customer Answer
Date: 03/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of a class action lawsuit against ***************************. I received a check from them early September with my first name misspelled. I returned the settlement check back to the Administrator because the bank would not honor the check. Attached is a letter sent to them along with attachments. I did not receive a response back from this Administrator. I did call them today at ************ and spoke with ****. She advised that they are still working on the settlements till February and did not offer to check further. This is an unsatisfactory response because a check was initially sent to me, but no acknowledgment of my letter or that they received the check back. So "they are still working on the settlements" does not reassure me in any way due to the fact that a check was already issued to me. There is no reassurance here that they will issue me another check. I feel that if I just sit and wait further this situation will be ignored and I will not receive my settlement.
Business Response
Date: 02/03/2025
Class member was contacted and advised her check was in the next batch of reissues to go out. We do not have a set time frame for those reissues and therefore cannot give a guaranteed date.
Customer Answer
Date: 02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will contact the BBB again to reopen the case if payment is not received from the company. Thank you.

Regards,

***** ******

Customer Answer
Date: 03/27/2025
The settlement administrator issued me a replacement check. However, the first name is still misspelled!! I cannot cash this check. It is clear that they either did not bother reading what the submitted complaint was about, or they intentionally misspelled it again to avoid the payout. I want a valid check issued to me in my correctly spelled name of ***** ******.
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent the above machine serial number back MONTHS ago, i have not received payment and I keep getting put in circles with the answers that are provided to me. please let me know what the status is of my $155 payment.serial number ************* i would like a clear response to confirm my machine was received by the right department and that i will in fact receive my payment.
Business Response
Date: 01/09/2025
Mr. ****** ******* submitted 4 separate claims on his device under different claim types ( Enrollment Forms as well as Device Payment Award Claim Forms). These duplicate submissions flagged his claims as requiring further investigation to ensure that they were not fraudulent.
Mr. ******** device is confirmed as returned to ******* Respironics, and his settlement claim (ending in 4670) has been approved for payment in our next round of payments that will be issued in early February, and his remaining submissions have been marked as duplicates.

He elected to receive his payment via Zelle, and he will receive a message to his email as soon as that is available.
Customer Answer
Date: 01/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thank you so much for providing the clarification i needed! the process was confusing so i apologize for the duplicate claims, it was never my intent to receive multiple payments.

Regards,

****** *******
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product which was a coil that had a manufacturer defect. I submitted all my documentation/ proof and was told that my case was escalated yet I still received no update regarding my compensation. I am supposed to receive monetary compensation. I called several times and emailed and was told a few months ago to submit additional documentation which I did. I have receipt that they received it. At that same time I was told someone would get back to me within approximately a week. It has been months since submitting that additional documentation. They have had the original documentation approximately 6 months ago. Now when I call they have a recording and nobody picks up. I left messages and emailed and still no response. I would very much appreciate any assistance you could offer. Thank you for your assistance regarding this.
Business Response
Date: 01/17/2025
Please see attached.

Customer Answer
Date: 01/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22634023

I am rejecting this response because:
This is not accurate information by them. I have proof via documentation that they received my documentation several months ago because my email confirms my documents were confirmed. In addition, I have an email several months ago that my case was escalated. They ignored me for months until I reached out to the BBB. Now they are finally addressing it and they provided me with minimal compensation. I should have been provided with maximum compensation. When I purchased the coil it was purchased with the furnace and installed together. I was informed by my gas company that the agreement they had with York and the warranty department would be the same for both which is 10 years in which they handled with York and the warranty department just as long as I purchase it together. They only gave me half the money. I spent a lot more for the coil but in the least should have gotten *****. They gave me 550. I have been waiting for approximately 8 months for half. This is unacceptable.Thank you for your time.
Regards,

***** ********

Business Response
Date: 02/03/2025
The Class member currently filed 3 exact claims with the Better Business Burea for this issue in tickets #********, #******** and 22804405. Class member has a been contacted via phone and advised we have the correct spelling of her name, and her check reissue is in line for the next batch that goes out. We are unable to provide an exact date for when that reissue will be done but can give a timeframe of 4-6 weeks for that to occur.

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