Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angeion Group

  1650 Arch St Ste 2210 Philadelphia, PA 19103-2041

• 

  Angeion Group

  1801 Market St Ste 660 Philadelphia, PA 19103-1628

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one of the plaintiffs in a class action lawsuit called "Kirks Natural South of France products false advertising."To date, all of my attempts to check the status of my claim have been denied. My emails and letter to the company have not been answered or have been ********** is as though the company running another false advertising. I am complaining to BBB directly because there is no other way to contact the Settlement Administrator.Please see the attached document for my claim details.Submitted Claim ID: ********** Confirmation Code: 6342416335Y3 My current address is: **************************************************** ****** address (since 2015) is: ********************* Thank you for your attention.

  Business Response

  Date: 07/23/2025

  Thank you for contacting us regarding this matter.
  Based on the email address provided for this Class Member, we have no records indicating that we have received any emails from them. For your reference, we have attached the search results.
  Additionally, according to our distribution records, payment to the Class Member was successfully delivered on August 25, 2023. These records are also included in the attachment.
  Should the Class Member have any further questions, they are welcome to email us directly so we can assist further.
  Best regards,

  Customer Answer

  Date: 07/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23622070
  
  I am rejecting this response because:

  Please provide proof of your "payment to the Class Member... successfully delivered on August 25, 2023," such as a ****** transaction number with a ****** email address.

  According to your distribution records, the payment status is "Pending."
  

  You have no records indicating that you have received any emails or calls from me because they were not deliverable or disconnected.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/13/2025

  We feel we have provided sufficient information in the previous attachment showing the payment successfully cleared the ****** payment method selected by the Class Member on their claim form.  Email address on claim form for said ****** account was *******************************.  This should close this matter.

  Customer Answer

  Date: 08/19/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23622070
  
  I am rejecting this response because:

   

  There is NO record of your sending me a payment AT ANY TIME to my ****** account,

  
  *******************************, the very reason  I filed a complaint with BBB in the first place.

  
  Can you provide a ******  TRANSACTION  number and the payment DATE?

  
  Either ****** returned the payment to you or you never sent me a payment.
  

  
  Again, please provide a ******  TRANSACTION  number and the payment DATE.
  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim for a product that i purchased below is the claim confirmation Dear ***** *****,You have successfully submitted a Claim Form on February 20, 2024 at 09:06:34 A.M..YOUR CLAIM DETAILS Submitted Claim ID: ************** Confirmation Code: 14783726d771 April ******* i received notice the payment method i provided failed Dear *****,You elected to receive your $27.52 Grande Cosmetics settlement via Venmo.Our records show that your Venmo payment was not successful. That was the second time i was informed about the payment failing i immediately corrected and selected a different payment which was payment angeion has repeatedly denied updating me on what happened to the payment or assisting me with re-issuing the payment i have been repeatedly ignored they keep lying about expediting the payment but refuse to respond i will also reach out to the clerk of courts regarding how the settlement administrator is treating claimants i should have received a higher payment but they only gave $27.52 and they are refusing to give it to me

  Business Response

  Date: 07/21/2025

  Thank you for contacting the GrandeLASH Settlement Administrator.
  
  Your settlement payment will be issued to you via paper check to your address on file.
  
  Your payment will be issued on July 23, 2025. Please allow time for receipt.
  
  For more information, please visit *********************************
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the attached check for a class action settlement. Went to cash it in person at my bank but the bank refused it both IN PERSON and via the app due to the fact that there is an alert in the banking security system that these checks are BEING T+RETURNED. To write checks REPEATEDLY knowing they funds are not there is illegal. I have tried emailing and calling the company but have no response. I want my monies electronically wired to me by the end of today. If they are not received, there will be a charge daily of $100.00 for each day that my monies are delayed. Any and ALL legal fees associated with recovering this illegal check funds will also be paid to me as well. I should be grateful to **************** for protecting me from additional fees, had they deposited the check. I would have been charged for a returned check. And I will NOT allow that.

  Business Response

  Date: 07/08/2025

  Our project manager worked personally with ********** last week to rectify the situation and was paid via wire transfer on 7/1/2025.   Ms. ******* has confirmed with the project manager receipt of her settlement benefits.
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting again in regards to the settlement payment I was to receive from this litigation. I have been told my claim was valid and that I will receive an email to claim my payment on or before June 10th. I have not received such email or payment to my ******. Notice ID: ************* Confirmation Code: *****

  Business Response

  Date: 06/16/2025

  We understand delays can be frustrating and sincerely appreciate your patience. Please know we are working diligently to process payments as efficiently as possible. That said, certain steps in the settlement administration processsuch as court requirements and processing logisticscan result in unavoidable delays.
  
  If you received a second chance digital payment notification, please note that payment selection will not be processed immediately. The deadline to choose a payment method must first pass before we can begin issuing payments to those who respond. This ensures all eligible Class Members have an equal opportunity to select their preferred payment method.
  
  No further action is needed on your part at this time. Once the deadline has passed and selections are processed, payments will be issued accordingly.

  Customer Answer

  Date: 06/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23456113
  
  I am rejecting this response because: i haven't received any response or emails to claim payments at all when others on the class action have already received payment! I have received nothing but lies
  
  
  Regards,
  
  ****** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/23/2025

  Thank you for contacting the ******** Internet Tracking Litigation Settlement Administrator.
  
  The class member, ****** ********, initially selected ****** as their preferred payment method. Their initial payment was unsuccessful, and they were subsequently provided with an opportunity to update or change their digital payment preference before a specified deadline. However, no changes were submitted within the given timeframe.
  
  A paper check will be issued and mailed to the address currently on file: 
  
  Thank you,
  Facebook Internet Tracking Litigation Settlement Administrator
  

  Customer Answer

  Date: 08/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am currently awaiting the mailed check.
  Regards,
  
  ****** ********
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a compensation claim on 1/5/2025 for the ******** Settlement claim. Submitted Claim ID: ************ Confirmation Code: 237c3169e38562ht My claim amount was for $4,238.00. I received no follow up emails after the claim acceptance email from angeion. I reached out to them on 5/28 asking about payment. The let me know it was sent to my ******. I checked my ****** and I had a payment of $69 pending. Far from my accepted claim amount. Proof of claim was submitted at the time of filing and I received no follow up until I reached out asking about payment. I am owed ********. This business does not answer phone calls and takes a week to respond with copy/paste answers on email.

  Customer Answer

  Date: 07/01/2025

  They are purposely not responding and have illegally made a wrong determination without the proper protocol. This business is crooks and will not pay whats owed

  Business Response

  Date: 07/08/2025

  The documentation provided by the claimant is not sufficient to support the claim for out-of-pocket losses. The claimant claimed $4,238 in the out-of-pocket losses category, but the documentation provided was self-prepared, which is insufficient to support the claim under Section IV.i.of the Settlement Agreement. 
  
  The Settlement Agreement Provides:
  
  Settlement Class Members submitting claims for Out-of-Pocket Losses must submit documentation supporting their claims. This can include receipts or other documentation that document the costs incurred, but does not include documentation that is self-preparedby the claimant. Self-prepared documents such as handwritten receipts are, by themselves, insufficient to receive reimbursement, but can be considered to add clarity or support to other submitted documentation.
  
  Thank you,
  SIH Data Settlement Administrator

  Customer Answer

  Date: 07/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23409108
  
  I am rejecting this response because:
  
  This company was hired to disperse monies based off our of claim forms. I sent the required documents. No follow up email was received asking for more info. I sent an actual receipt not a self prepared document. This business just sends copy/pasted replies. Theyve ignored my emails and taken weeks to respond. 
  

  As many other complaints here have mentioned they wrongfully deny claims. Since they will not make right on my full amount Im owed, Ive taken the following steps.

  My attorney has sent the judge and counsel in this case letters with how this company is mishandling claims. He has also sent the company a demand letter as of yesterday. We have full intentions of suing if its not responded to in a timely manner or the payment is sent. One or the other. 
  

  I will also be taking this to social media and posting how this company is wrongfully denying claims and withholding funds. 
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This administration is receipt of multiple messages regarding a settlement the staff us unprofessional they block my initial claim accusing me of fraud i immediately corrected the matter by providing vet /medical bills and receipts of purchase since may ******* this company has repeatedly ignored all inquiries for an update to make sure the medical/vet bills were added to the claim to correct it people are posting that they received their settlement but this company continues to ignore me and all request for updates i have contacted the attorney representing this case i filed a complaint with the *** and will also file a complaint with the attorney general for my state i have received zero communication from ************

  Business Response

  Date: 06/04/2025

  Mr.*****,
  
  We have carefully reviewed all documents submitted again. The documents provided are not sufficient to cure the deficiency and the deficiency response deadline has since passed. You claimed $1,000.00 in the 100% Injury Reimbursement and $1,000.00 in the 100% Death Reimbursement category but the medical documentation provided does not reflect these amounts nor does it correlate to the use of Seresto products.
  
  The receipts provided for collar purchases are not sufficient due to vital information being cut-off or missing including, but not limited to, dates purchased,retailer information, etc.
  
  Therefore,your claim is not eligible for benefits in this matter.
  
  Thank you,
  Seresto Flea and Tick Collar Administration
  

  Customer Answer

  Date: 06/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23407802
  
  I am rejecting this response because: I already filed multiple complaint against this administration they refuse to respond to an update when i provide multiple receipt  for seresto purchase and medical bills and cremation records i provided all records and they wrongfully denied this claim theybweht as far to accuse me of fraud but bare processing thousands of claims and people are saying that they did not provide receipts every single inquiry i submitted they ignored it they received a bank state for $400 and a vetbill for $627.00 three pets passed away from using these collars they never ever reached out for additional information after i submitted those receipts and medical records i will report this to the attorney that went to court for this case as well . I have submitted vet records for two dogs with bills totaling over $2000
  
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/16/2025

  This is resolved. We have been in continuous communication with Ms. ***** and on June 10, 2025, she was informed we would be issuing her a check in the amount of $XXXX.00.  This check is scheduled to mail on June 18, 2025.

  Customer Answer

  Date: 06/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23407802
  
  I am rejecting this response because:i need clarity on when the check should be received this was communicated via email i reached out the manager asking about this due to the urgency of and financial issue this company deliberately delayed and ignored all of my messages for months trying to deny my claim for no good reason 
  
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/08/2025

  Project Manager has confirmed with ***** ***** they received the check that was mailed to them on 6/19/2025 and this should resolve this matter.

  Customer Answer

  Date: 07/09/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23407802
  
  I am rejecting this response because: i selected  to receive the payment through ****** for Grande Cosmetics  angeion has repeatedly ignored my requests for updates for the missing payment ignored my emails and inquiries to have it escalated they are deliberately withholding the payment YOUR CLAIM DETAILS

  Submitted Claim ID: **************

  Confirmation Code: 14783726d771
  
  Dear *****,

  
  

  You elected to receive your $27.52 Grande Cosmetics settlement via Venmo.

  
  

  Our records show that your Venmo payment was not successful.

  
  

  The good news is that you have a second chance to receive your payment. Please click on the link below to choose another method for receiving your $27.52 payment.

  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/09/2025

  Class Member filed multiple BBB complaints.  One for a Seresto case and one for Grande Cosmetics.  This claim is for the Seresto case and now the class member is contesting the Grande Cosmetics case which is in Complaint 23529682.  Asking BBB to complete this claim as class member confirmed with our office he has received his payment for Seresto. 

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/24 EMAILED Claims Admin. for an update on 2 claims for Smartphone Performance Settlement. 11/22/24 RESPONSE Direct deposit was issued 1/5/24 and to let them know if I haven't. 11/22 EMAILED Advised I had not and bank stmts show no record. I asked to what ****? Since claim form only gave option CHECK or DIGITAL PAYMENT. 11/27/24 RESPONSE direct deposit 1/5/24 (ACH) to bank acct. I provided and to inform if I hadn't rcvd payment. They would escalate my claim and a trace would be issued takes 5-7 bsns days. 11/27/24 EMAILED I have no records of payment and to start trace. 12/3/24 EMAILED status f/u on trace. NO RESPONSE . 12/10/24 EMAILED Status on Trace. 12/10/24 RESPONCE. Records show direct deposit on 1/5/24 successfully cleared 1/15/24 and to share this info w/ bank as theyre unable to further assist me. 12/27/24 EMAILED Provided several acct information to compare with their records and inquiring on trace. NO RESPONSE. 1/2/25 EMAILED Status/Update on trace. NO RESPONSE 2/13/25 EMAILED Status/Update on trace. 2/14/25 REPONSE inquiry had been escalated for further review and I'll contacted soon. 3/4/25 EMAILED status/update on trace. 3/11/25 RESPONSE researching the matter and would be back in touch when they have more info. 3/11/25 EMAILED Status update on trace. NO RESPONSE 3/17/25 EMAILED still haven't heard back re status on trace.Currently/Present Day I'm still waiting for a clear answer to where settlement payments were sent to and the status of Trace.

  Business Response

  Date: 07/08/2025

  Weve included the banking details below. Both payments were sent to the same destination and were delivered to a bank account at Pathward NA (formerly ********). Please note that ******** is a banking partner for multiple online banking services and other ******* companies, so payees may not recognize the ******** name. We recommend that the payee reaches out to their financial instruction; however, if you would like to request an ACH Trace for these payments, please let us know.
  
  Claim ID  Status  Payment Date  Payment Method  Payment Destination  Amount
  SMRTXXXX successful 1/5/2024 ACH  ********* **********9XX5 $92.17
  SMRTXXXX successful 1/5/2024 ACH  ********* **********9XX5 $92.17

  Customer Answer

  Date: 07/10/2025

  Yes. I've been asking for a  trace for 8 months now. But haven't had any luck or received any advise. The following is a timeline of emails with that request and status updates.

  11/27/24 EMAILED I have no records of payment and to start trace. 12/3/24 EMAILED status f/u on trace. NO RESPONSE . 12/10/24 EMAILED Status on Trace. 12/10/24 RESPONCE. Records show direct deposit on 1/5/24 successfully cleared 1/15/24 and to share this info w/ bank as theyre unable to further assist me. 12/27/24 EMAILED Provided several acct information to compare with their records and inquiring on trace. NO RESPONSE. 1/2/25 EMAILED Status/Update on trace. NO RESPONSE 2/13/25 EMAILED Status/Update on trace. 2/14/25 REPONSE inquiry had been escalated for further review and I'll contacted soon. 3/4/25 EMAILED status/update on trace. 3/11/25 RESPONSE researching the matter and would be back in touch when they have more info. 3/11/25 EMAILED Status update on trace. NO RESPONSE 3/17/25 EMAILED still haven't heard back re status on trace. Currently/Present Day I'm still waiting for a clear answer to where settlement payments were sent to and the status of Trace.

  Customer Answer

  Date: 07/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23405392
  
  I am rejecting this response because:
  

  Yes. I've been asking for a  trace for 8 months now. But haven't had any luck or received any advise. The following is a timeline of emails with that request and status updates.

  11/27/24 EMAILED I have no records of payment and to start trace. 12/3/24 EMAILED status f/u on trace. NO RESPONSE . 12/10/24 EMAILED Status on Trace. 12/10/24 RESPONCE. Records show direct deposit on 1/5/24 successfully cleared 1/15/24 and to share this info w/ bank as theyre unable to further assist me. 12/27/24 EMAILED Provided several acct information to compare with their records and inquiring on trace. NO RESPONSE. 1/2/25 EMAILED Status/Update on trace. NO RESPONSE 2/13/25 EMAILED Status/Update on trace. 2/14/25 REPONSE inquiry had been escalated for further review and I'll contacted soon. 3/4/25 EMAILED status/update on trace. 3/11/25 RESPONSE researching the matter and would be back in touch when they have more info. 3/11/25 EMAILED Status update on trace. NO RESPONSE 3/17/25 EMAILED still haven't heard back re status on trace. Currently/Present Day I'm still waiting for a clear answer to where settlement payments were sent to and the status of Trace.

  
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 07/21/2025

  I had inform Administration that I followed up with my bank and no records of receiving payments showed up.

   

  Customer Answer

  Date: 07/21/2025

  As mentioned on their last response. If I wanted a trace to please let them know.

  Yes, please issue a trace.

  I've been requesting a trace for months now and all I've gotten was the round-around. I would appreciate it if you can issue a trace.

  Thank you, 

  ****** Gomez 

  Business Response

  Date: 08/06/2025

  Class Member has advised us that she was able to locate her funds and therefore this matter should be resolved.  Please see attached communication with the Class Member advising the results of the trace and her confirmation.   Thank you.

  Customer Answer

  Date: 08/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against the Angeion Group in its role as the claims administrator for the Seresto Flea and Tick Collar Class Action Settlement (In Re: Seresto Flea and Tick Collar MDL No. 3009, Case No. 1:21-cv-04447). Angeion has engaged in misleading, negligent, and potentially fraudulent and illegal behavior with respect to its processing of my claim.I submitted my original claim on time and in good faith, including:A photograph of the Seresto product showing the serial number. An emergency veterinary invoice with monetary values clearly listed,Screenshots showing my online claim submission and all uploaded attachments,My continued possession of the original product and packaging, which further supports my claim.Despite this, I received a deficiency notice just prior to the final fairness hearing a tactic that appears intentionally timed to suppress legitimate claims when court oversight is at its lowest. The notice falsely alleged that:I failed to provide purchase documentation (which I did and have proof of at the time of claim and reply email to the notice. My vet bill lacked monetary value (it did not),My claim involved an extraordinary number of pets (I claimed for legitimate injuries), triggering a baseless fraud flag as I have a single cat.I immediately responded to this deficiency notice, re-attaching all documents and raising my objections. Angeion never responded meaningfully. After multiple emails and calls, the only response I received was an automated reply and a $15 check grossly insufficient for over $1,500 in emergency veterinary costs resulting from use of the Seresto product. This treatment is unethical, and potentially illegal.I will file complaints with my states Attorney General and the ************************************, request oversight from the courts and notify the attorneys for the class, notify the media and consumer watchdogs about this deeply flawed process.

  Business Response

  Date: 06/04/2025

  Mr. ******************* have carefully reviewed all documents submitted again. The documents provided are not sufficient to cure the deficiency and the deficiency response deadline has since passed. You claimed $1,540.29 in the 100% Injury Reimbursement category, but the invoice provided does not correlate to the use of Seresto products nor were there supporting medical records provided which is a requirement listed in the Court documents, the Notice, the Claim form, and the Deficiency letter.
  
  Per the terms of the Settlement Agreement, to be considered for this benefit category, the medical documentation must meet one of the following criteria:
  
  Dated medical bills or receipts from a licensed veterinarian or other animal health care provider evidencing payments made by Claimant related to Claimant's claimed pet injury, along with medical records indicating treatment related to the injury alleged to be caused by use of the Seresto Product; or
  A declaration supplied by a licensed veterinarian or other animal health care provider evidencing payments made by Claimant related to the Claimant's claimed pet injury, also describing the treatment related to the injury alleged to be caused by use of the Seresto Product; and
  a. Dated credit card statements; check statements; or other payment documentation evidencing payment by the Claimant related to the Claimant's claimed pet injury; or
  b. Dated bank statements evidencing payment of out-of-pocket expenses related to the Claimant's claimed pet injury.
  
  Therefore, your claim is not eligible for 100% Injury Reimbursement.
  
  Thank you,
  Seresto Flea and **************************

  Customer Answer

  Date: 06/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23388283
  
  I am rejecting this response because:
  
  
  Regards,
  
  **** ********
  
  
  
  Despite submitting all required documentation in good faith, I received a vague and incomplete email from the settlement administrator titled Corrected, which did not actually clarify or detail any specific deficiencies in my submission. The only information I received was a generic notice that claimed my documentation was missing or insufficient without any breakdown or actionable steps. There was no mention of the extensive information now being requested or a proper explanation of what needed to be corrected.

  
  I made multiple good-faith efforts to cure my claim:

  I responded to the deficient notice in writing, requesting clarification.
  

   I called the claims administrator numerous times with no answer.

  I emailed and submitted follow-ups requesting assistance and clarification, which were completely ignored.

  
  I never received any response, acknowledgment, or further contact from the settlement administrator after their initial deficient notice.

  
  This is a clear violation of both ethical standards and the settlement terms, which require timely communication and transparency to give legitimate claimants an opportunity to fix their claims. I was more than willing to provide additional proofsuch as documentation from my local animal hospitalbut was never given a fair opportunity to do so due to their silence.

  
  The settlement administrator has since revised their documentation requests after the January 5, 2024 deadline had passedmeaning they failed to disclose what they truly required until it was already far too late. If the administrator had simply provided these details in a clear and timely manner, as they just now have, I would have been able to supply every item requested.

  I intend to forward these correspondences and this conduct to the Department of Justice and the Attorneys General of both ******** and ************. Thousands of claimants, including myself, have been similarly mishandled, stonewalled, or denied legitimate compensation through what appears to be a systemic failure, if not intentional suppression of valid claims.
  
  This is not just poor service or simple mishandling, it is a clear breach of the court ordered settlement process, and it reflects a complete disregard for consumer rights, transparency, and due process from The Angeion Group and just like the new lawsuits regarding your companies ethics I would say I have a really strong case at taking your company down via government regulation and litigation. I will be contacting all of the lawyers suing your company and will be handing over all of my correspondences and any evidence pertaining to your mishandling of tens thousands of settlement claims. (Just ****** around any one of the settlements your company has been in charge of - youll find thousands upon thousands of complaints all over social media). Good luck finding a new job when your company is dismantled. 

  
  
  
  

  
  

  Business Response

  Date: 06/25/2025

  The documents provided by the claimant are not sufficient to cure the deficiency and the deficiency response deadline has since passed. The claimant claimed $1,540.29 in the 100% Injury Reimbursement category, but the medical documentation provided does not correlate to the use of Seresto products.
  
  Per the terms of the Settlement Agreement, to be considered for this benefit category, the medical documentation must meet one of the following criteria:
  
  Dated medical bills or receipts from a licensed veterinarian or other animal health care provider evidencing payments made by Claimant related to Claimant's claimed pet injury, along with medical records indicating treatment related to the injury alleged to be caused by use of the Seresto Product; or
  A declaration supplied by a licensed veterinarian or other animal health care provider evidencing payments made by Claimant related to the Claimant's claimed pet injury, also describing the treatment related to the injury alleged to be caused by use of the Seresto Product; and
  a. Dated credit card statements; check statements; or other payment documentation evidencing payment by the Claimant related to the Claimant's claimed pet injury; or
  b. Dated bank statements evidencing payment of out-of-pocket expenses related to the Claimant's claimed pet injury.
  
  Therefore, this claim is not eligible for 100% Injury Reimbursement.
  
  Thank you,
  Seresto Flea and **************************

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is in charge of the ******** Cpap device recall. **********************. All forms and machines were returned as instructed to agree to a settlement in February 2024. No payment or information will be provided by them regarding status or payment. Fellow claimants have been receiving payments since September 2024. Multiple contact attempts have resulted in no firm date of payment, only we continue to send in the coming months.

  Business Response

  Date: 05/09/2025

  This class members claim is a Device Replacement Claim for the purchase of a ResMed AirSense 10 device to replace their recalled CPAP. Their claim and supporting documentation have been reviewed and approved.  However, per the terms and conditions of the Settlement Agreement, the Device Replacement Claim payments cannot be issued until all claims of this type are fully resolved. We are currently in the deficiency process now and do not have a mailing date for when this payment will be issued. This class member elected ***** and will receive notice to the phone number he provided when that payment is available. 

  Customer Answer

  Date: 05/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2/24 **** v ****** Behavioral Health Check arrived expired. Wont answer emails calls nor letters to get a replacement check

  Business Response

  Date: 05/07/2025

  Mr. ******* reached out to us on April 16, 2025 in regards to his check that had expired.  We responded to his email on April 18, 2025 to advise that we requested a reissue check be sent out to him and to allow for up to 30 days for it to be processed.   We never have an exact date that reissue checks will be issued, but we ask the class member please remain patient as we process his reissue request.