Business Profile

Class Action Settlement Administrator

Angeion Group

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Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

85 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hereby submit a formal complaint regarding the unacceptable handling of my claim by Angeion Group LLC, and the deceptive and obstructive practices that have ensued throughout the process. 1. Improper Blanket Denials The denial letters received are generic and lack case-specific details or specifics concerning the alleged deficiencies in my claim. Such blanket rejections contradict FTC requirements, which mandate allowing claimants the opportunity to cure deficiencies by providing corrected or additional information.2. Misleading Call Handling Practices When calling within stated business hours, calls are routed to voicemail under false pretenses that no live agent is availablealthough agents are on hand. Conversely, calls placed after hours falsely indicate the availability of live agents, which is misleading and creates undue frustration.3. Failed Attempts to Reach Supervisory Support Despite numerous attempts and representations that I would be transferred to a supervisor or receive a callback, no such contact has ever occurred. Long wait times, repeated voicemail routing, and no returned calls.4. Contradictory Communications and Misrepresentations On one occasion, I was informed my claim was accepted and met all necessary requirements, including *** and court standards. This was affirmed in subsequent calls. 5. Unreasonable Claim Denial Standards I have observedand believe I am subject toa pattern whereby claims are denied on the illogical basis that losses cannot be directly attributed to the event. This standard is unreasonable and effectively prevents victims of data breaches from recovering compensation.I demand the following:- Prompt disbursement of the full amount of my valid claim.- A detailed written explanation regarding each instance of claim mishandling or denial.- Immediate cessation of deceptive phone system practices and blanket denial protocols that violate consumer protection standards.
Business Response
Date: 09/24/2025
******** claim is deficient. We have reached out several times to Mr. **** to explain how he can correct his claim. Claim review is based on the court approved settlement agreement.

In order to approve Mr. ***** claim, he needs to provide documentation that he incurred out of pocket expenses for his data breach. Mr. **** never supplied these documents. What he did supply was a self-prepared identity theft report and a financial statement that showed a letter from the bank that indicates that fraud investigations were conducted and denied.

******** claim is currently denied.
Customer Answer
Date: 09/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23849816

I am rejecting this response because:
I reject this response due to the fact that ALL of the documents meet the requirements set by the court.
This organization continues to deny valid claims with the expectation of receiving documents related to fraud that ANY victim can not provide- as it is FRAUD related.
Further, the documens from the businesses CLEARLY show the amounts and provide proof of such - as the response the business themselves admit.
Regardless, the fraud reports are STAND ALONE DOCUMENTS THAT MEET THE COURT REQUIREMENTS.
This business is routinely fraudulently denying valid claims of victims to increase its profits and uses blanket vague denials to reduce its workload.

Regards,

*** ****
Initial Complaint
Date:08/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed for inclusion in the **** settlement in May 2024. Sent all documentation (TWICE) showing my payments for the repairs. Settlement website stated disbursements should be sent by March 31, 2025. Every time I sent an email for an update to the claim, an automated response was received. First, payments should have been sent in March. Then, by the end of June. Then in August. I am at the point of filing a lawsuit for the claimed amount, reimbursement for my time and material spent on this debacle, travel associated with the claim submission along with the court costs. I cannot determine if the ongoing delays are intentional, due to malfeasance, or incompetence.
Business Response
Date: 09/15/2025
Dear ****** ****,

We acknowledge the concerns raised in this complaint and appreciate the opportunity to provide clarification.

Your claim has been reviewed and approved. Currently, we are waiting for funding to pay the current Approved claims. While there have been delays that have impacted timelines, we want to assure you that you will be receiving your payment.

A member of our team will contact the customer directly within 3-5 business days to provide further details and confirm the information we have on file.

We sincerely apologize for any inconvenience this delay may have caused and remain committed to ensuring the customer receives their ********************** payment as soon as possible.

Sincerely,
Customer Answer
Date: 09/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23782258

I am rejecting this response because it is just another delay tactic from the company. First, Angeion promised to have someone contact me within 3-5 business days. That time has come and gone without anyone reaching out. The Angeion website shows they manage $15B yet they have internal finance issues and cannot pay a settlement that is acknowledged as valid. The funding should have been available when the settlement was approved on August 14, 2024 but Angeion still hasn't paid the amount owed.

Regards,

****** ****

Business Response
Date: 10/02/2025
HI ****** ****,

Our project management team has confirmed that your settlement payment was issued on Tuesday, September 30, 2025. If you have not received your payment by next week, please contact us directly so we can assist you further.

Thank you,
Customer Answer
Date: 10/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted a claim for the ******* Theft Settlement that is being administrated by Angeion Group. I submitted all of the necessary documentation to verify the validity of my claim. The claim has been rejected for having deficiencies in the documentation. I have resubmitted the documentation several times now. i have never received specifics on why my documentation is not sufficient. The documentation I have submitted is specifically listed by Angeion on the ******* Theft Settlement website as being proper documentation to validate my claim. When I have called the ******* Theft Settlement administrator call center, I have only been able to speak with third party contractors who have zero answers. They are uneducated on the specifics of the process and are unhelpful. I have been told that my calls have been elevated to Angeoin Group's escalation department. I have been told I would absolutely receive a call back within 10 days. That has never happened. When I have called Angeion Groups direct phone number, I only receive a recorded message, and cannot reach a live person. I have mailed a letter to the Federal judge who is overseeing this settlement case. I am awaiting a response from his office. I am aware that in a recent action Angeion Group is presently being sued for suppressing validated claims and receiving kickbacks from financial entities that benefit from this practice. I want clear answers from Angeion. I want my claim validated with due haste, and I want my suspicions about the unethical volition of Angeion Group practices to be assuaged. If, indeed, there are no nefarious practices being purposefully implemented, I want Angeion Group to answer for their display of ineptitude in the administration of this class action settlement. I don't want to have to spend another minute of my time combatting the negligence of Angeion Group, and I want my claim verified immediately.
Business Response
Date: 08/20/2025
Dear *** ******,

Thank you for bringing your concerns to our attention. We take all complaints and inquiries seriously and are committed to addressing them in a transparent and respectful manner.
Regarding your claim in the ******* Theft Settlement, our records indicate that a notice was sent regarding deficiencies for claim HTS5485823 due to missing or insufficient documentation supporting your losses. We have reprocessed your claim with the documentation that was submitted in reference to the notice, and it is determined that the claim in question is in good standing. We have also reviewed claim HTS5487882 and have determined that submission to be in good standing as well. Three claims were found in addition to those mentioned above. It appears that they are duplicate claims, and we will contact you directly to see how you wish to have these addressed.

We understand your frustration and apologize for any miscommunication on our part. Additionally, we want to emphasize:
Our call center agents are trained to provide general assistance and escalate concerns when necessary. We regret if your prior experience did not meet expectations.
Angeion Group does not engage in any unethical or unlawful practices in the administration of class action settlements. Our processes are overseen by the Court and subject to strict standards of accountability.

Next Steps:
You will receive a direct follow-up from our escalation team within 3-5 business days with a full explanation of your claims status.
If further documentation is needed, you will be given an opportunity to submit it to cure the deficiencies.
Updates and case information continue to be available on the official settlement website: *******************************************************;
Sincerely,
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of August 8th, 2025, the Cash App Security Settlement has been approved for over five months. Since then, there has been no actual update for claimants whom have had their claims approved or denied (and resubmitted).I've contacted the settlement administrator, Angeion Group, on several dates for an actionable response and reasonable timeline that clarifies, not estimates, when payments will be made. Additionally, confirmation whether my claim was approved, or denied, and the claim ID number to ensure that it is in fact my claim. The dates are as follows:- Jul 21, 2025 - June 19, ************************************* anything further than the same boilerplate response issued from ******************************************** which states:"Thank you for contacting the Cash App Security Settlement Administrator. The Settlement was approved by the Court on March 27, 2025. Claims processing is currently ongoing and you will be notified if further information is required to complete your claim. If you need to update your address or contact information, you may do so by sending an email to this address. Please be patient and check the Settlement Website linked below for updates."This has been the same for all previous instances in which this company has been contacted, even when concerning information changes to claims. As it stands, this is unacceptable. Therefore, the following complaint has been made for documentation purposes and as proof of my escalation prior to contacting Class Counsel. CLAIM INFORMATION Claim ID: ************ Confirmation Code: 6P6PPgw64B3C Submitted: August 8th, 2024 Thank you,***** ****** ******.
Business Response
Date: 08/18/2025

Thank you for raising your concerns. We take all customer and customer feedback seriously and appreciate the opportunity to address your dissatisfaction with the communications you have received regarding your claim and payment distribution in the Cash App Settlement.

We apologize for any frustration this has caused. The information previously provided to you regarding your claim status is correct and accurate. At this time, we are unable to provide a specific payment date. The case is currently in the Claims Processing phase, during which we are reviewing deficiency responses as outlined on our official case website: www.cashappsecuritysettlement.com.A definitive payment timeline will not be available until all claims processing activities have been completed.

Regarding your specific claim (CHA118622220), the response we issued to you stated:

The Settlement was approved by the Court on March 27, 2025. Claims processing is currently ongoing, and you will be notified if further information is required to complete your claim. If you need to update your address or contact information, you may do so by sending an email to this address. Please be patient and check the Settlement Website linked below for updates.

This is accurate and up to date. If a claim is denied, the claimant will receive a denial letter and/or email before any payments are issued. As noted in our prior communication Claims processing is currently ongoing and you will be notified if further information is required to complete your claim this indicates that, at present, no further action is required from you.

We encourage you to continue checking the case website for the most current information and updates. We remain committed to providing accurate and transparent communications throughout the process.

Sincerely,
Customer Answer
Date: 08/20/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23718809

I am rejecting this response, because this is the same template response Ive provided. Boilerplate answers. No direct attempt to respond to my request. As stated thus far, I will be contacting Class Counsel and escalating this to the Court as matter of the Settlement and in the interest of the public.
Regards,

***** ******

Business Response
Date: 09/08/2025
Dear Ms. ******************* you for your response
Im pleased to inform you that your claim has been approved, which is why you have not received any additional communication requesting further information.
Regarding payment, distributions will be issued once the Deficiency Process has been fully completed. This step is a crucial part of our overall claims processing timeline.
Sincerely,
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. No further communication necessary.

Regards,

***** ******
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out multiple times in regards to the ********************** settlement. They offer no real information and give the same generic answer to every inquiry. The website said the settlement would be distributed by the end of July 2025 and now theyve changed it to the end of August with no explanation.
Business Response
Date: 08/18/2025
Thank you for raising your concerns. We take all customer and class member feedback seriously and appreciate the opportunity to address your dissatisfaction with the communications you have received regarding payment distribution in the ********************** Settlement.

The information previously provided to you regarding the status of the case and the distribution of payments is correct and accurate. As communicated below,

The Distribution of Benefits will not commence until all claims are processed and the Court approves the case. The deadline to file a claim was January 13, 2025. The Court held a Final Approval Hearing on February 18, 2025. If the Court approves the Settlement, there may be appeals after that. It can sometimes take a year or more for the appellate process to conclude. Please be patient; status updates will be posted on the Settlement Website.

Payment distribution will not occur until all claims have been through claims review/processing. Please note that, as outlined on our case website (Home -********************** Data Incident), updates are posted publicly and are subject to change without individual notices being sent to each customer.

We encourage you to continue checking the case website for the most current information and updates. We remain committed to providing accurate and transparent communications throughout the process.
Customer Answer
Date: 08/20/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23701886

I am rejecting this response because:
As seen in the attached e-mail the administrator alleged that claims processing was complete as of 8/6/25 and is now once again saying that the claims process is still ongoing.

Regards,

****** ****

Customer Answer
Date: 08/23/2025
The business has paid the claim and I would like to close the complaint.
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am one of the plaintiffs in a class action lawsuit called "Kirks Natural South of France products false advertising."To date, all of my attempts to check the status of my claim have been denied. My emails and letter to the company have not been answered or have been ********** is as though the company running another false advertising. I am complaining to BBB directly because there is no other way to contact the Settlement Administrator.Please see the attached document for my claim details.Submitted Claim ID: ********** Confirmation Code: 6342416335Y3 My current address is: **************************************************** ****** address (since 2015) is: ********************* Thank you for your attention.
Business Response
Date: 07/23/2025
Thank you for contacting us regarding this matter.
Based on the email address provided for this Class Member, we have no records indicating that we have received any emails from them. For your reference, we have attached the search results.
Additionally, according to our distribution records, payment to the Class Member was successfully delivered on August 25, 2023. These records are also included in the attachment.
Should the Class Member have any further questions, they are welcome to email us directly so we can assist further.
Best regards,
Customer Answer
Date: 07/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23622070

I am rejecting this response because:
Please provide proof of your "payment to the Class Member... successfully delivered on August 25, 2023," such as a ****** transaction number with a ****** email address.
According to your distribution records, the payment status is "Pending."
You have no records indicating that you have received any emails or calls from me because they were not deliverable or disconnected.

Regards,

****** *****

Business Response
Date: 08/13/2025
We feel we have provided sufficient information in the previous attachment showing the payment successfully cleared the ****** payment method selected by the Class Member on their claim form. Email address on claim form for said ****** account was *******************************. This should close this matter.
Customer Answer
Date: 08/19/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23622070

I am rejecting this response because:

There is NO record of your sending me a payment AT ANY TIME to my ****** account,

*******************************, the very reason I filed a complaint with BBB in the first place.

Can you provide a ****** TRANSACTION number and the payment DATE?

Either ****** returned the payment to you or you never sent me a payment.

Again, please provide a ****** TRANSACTION number and the payment DATE.

Regards,

****** *****
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for a product that i purchased below is the claim confirmation Dear ***** *****,You have successfully submitted a Claim Form on February 20, 2024 at 09:06:34 A.M..YOUR CLAIM DETAILS Submitted Claim ID: ************** Confirmation Code: 14783726d771 April ******* i received notice the payment method i provided failed Dear *****,You elected to receive your $27.52 Grande Cosmetics settlement via Venmo.Our records show that your Venmo payment was not successful. That was the second time i was informed about the payment failing i immediately corrected and selected a different payment which was payment angeion has repeatedly denied updating me on what happened to the payment or assisting me with re-issuing the payment i have been repeatedly ignored they keep lying about expediting the payment but refuse to respond i will also reach out to the clerk of courts regarding how the settlement administrator is treating claimants i should have received a higher payment but they only gave $27.52 and they are refusing to give it to me
Business Response
Date: 07/21/2025
Thank you for contacting the GrandeLASH Settlement Administrator.

Your settlement payment will be issued to you via paper check to your address on file.

Your payment will be issued on July 23, 2025. Please allow time for receipt.

For more information, please visit *********************************
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received the attached check for a class action settlement. Went to cash it in person at my bank but the bank refused it both IN PERSON and via the app due to the fact that there is an alert in the banking security system that these checks are BEING T+RETURNED. To write checks REPEATEDLY knowing they funds are not there is illegal. I have tried emailing and calling the company but have no response. I want my monies electronically wired to me by the end of today. If they are not received, there will be a charge daily of $100.00 for each day that my monies are delayed. Any and ALL legal fees associated with recovering this illegal check funds will also be paid to me as well. I should be grateful to **************** for protecting me from additional fees, had they deposited the check. I would have been charged for a returned check. And I will NOT allow that.
Business Response
Date: 07/08/2025
Our project manager worked personally with ********** last week to rectify the situation and was paid via wire transfer on 7/1/2025. Ms. ******* has confirmed with the project manager receipt of her settlement benefits.
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am contacting again in regards to the settlement payment I was to receive from this litigation. I have been told my claim was valid and that I will receive an email to claim my payment on or before June 10th. I have not received such email or payment to my ******. Notice ID: ************* Confirmation Code: *****
Business Response
Date: 06/16/2025
We understand delays can be frustrating and sincerely appreciate your patience. Please know we are working diligently to process payments as efficiently as possible. That said, certain steps in the settlement administration processsuch as court requirements and processing logisticscan result in unavoidable delays.

If you received a second chance digital payment notification, please note that payment selection will not be processed immediately. The deadline to choose a payment method must first pass before we can begin issuing payments to those who respond. This ensures all eligible Class Members have an equal opportunity to select their preferred payment method.

No further action is needed on your part at this time. Once the deadline has passed and selections are processed, payments will be issued accordingly.
Customer Answer
Date: 06/18/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23456113

I am rejecting this response because: i haven't received any response or emails to claim payments at all when others on the class action have already received payment! I have received nothing but lies

Regards,

****** ********

Business Response
Date: 07/23/2025
Thank you for contacting the ******** Internet Tracking Litigation Settlement Administrator.

The class member, ****** ********, initially selected ****** as their preferred payment method. Their initial payment was unsuccessful, and they were subsequently provided with an opportunity to update or change their digital payment preference before a specified deadline. However, no changes were submitted within the given timeframe.

A paper check will be issued and mailed to the address currently on file:

Thank you,
Facebook Internet Tracking Litigation Settlement Administrator
Customer Answer
Date: 08/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am currently awaiting the mailed check.
Regards,

****** ********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a compensation claim on 1/5/2025 for the ******** Settlement claim. Submitted Claim ID: ************ Confirmation Code: 237c3169e38562ht My claim amount was for $4,238.00. I received no follow up emails after the claim acceptance email from angeion. I reached out to them on 5/28 asking about payment. The let me know it was sent to my ******. I checked my ****** and I had a payment of $69 pending. Far from my accepted claim amount. Proof of claim was submitted at the time of filing and I received no follow up until I reached out asking about payment. I am owed ********. This business does not answer phone calls and takes a week to respond with copy/paste answers on email.
Customer Answer
Date: 07/01/2025
They are purposely not responding and have illegally made a wrong determination without the proper protocol. This business is crooks and will not pay whats owed
Business Response
Date: 07/08/2025
The documentation provided by the claimant is not sufficient to support the claim for out-of-pocket losses. The claimant claimed $4,238 in the out-of-pocket losses category, but the documentation provided was self-prepared, which is insufficient to support the claim under Section IV.i.of the Settlement Agreement.

The Settlement Agreement Provides:

Settlement Class Members submitting claims for Out-of-Pocket Losses must submit documentation supporting their claims. This can include receipts or other documentation that document the costs incurred, but does not include documentation that is self-preparedby the claimant. Self-prepared documents such as handwritten receipts are, by themselves, insufficient to receive reimbursement, but can be considered to add clarity or support to other submitted documentation.

Thank you,
SIH Data Settlement Administrator
Customer Answer
Date: 07/11/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23409108

I am rejecting this response because:

This company was hired to disperse monies based off our of claim forms. I sent the required documents. No follow up email was received asking for more info. I sent an actual receipt not a self prepared document. This business just sends copy/pasted replies. Theyve ignored my emails and taken weeks to respond.
As many other complaints here have mentioned they wrongfully deny claims. Since they will not make right on my full amount Im owed, Ive taken the following steps.
My attorney has sent the judge and counsel in this case letters with how this company is mishandling claims. He has also sent the company a demand letter as of yesterday. We have full intentions of suing if its not responded to in a timely manner or the payment is sent. One or the other.
I will also be taking this to social media and posting how this company is wrongfully denying claims and withholding funds.

Regards,

***** *****

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Business Response

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

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