Business Profile

Class Action Settlement Administrator

Angeion Group

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Complaints

This profile includes complaints for Angeion Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

88 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Angeion Group is in charge of the ******* Device Payment award ********************** and is continuing to prolong the payout to the members of the settlement. The claims process closed on 08/09/2024 and as of 09/26/2025 I have not received any of my claims. The original date set forth by the administrator to have payouts was by the end of Spring 2025. The last weekend before that date, they changed the payout date to the end of Summer 2025. That date has now passed and when calling the call center, some **** say within a week and others say by the end of the year. There is only one reason to continue to prolong the pay out period, incurring more costs for salaries to the employees completing the claims is if they are receiving more money on the back end from kick backs from the bank which the *************************************************************************************************** more funds than expenses. This company is already alleged in a lawsuit for receiving kick backs and I will be contacting the lawfirm in that lawsuit in regards to this handling of this ******* settlement. I have seen previous replys stating the settlement requires all claims to be confirmed before payout which is incorrect. It states once the individual claim is accepted they have 60 days to pay. By claiming they are waiting for all claims to be completed, is a under handed way to extend their 60 days to pay. I have sent numberous emails and phone calls with either no reply or that they do not know. All claims registered with the recall ******* prior to the intial settlement date do not require additional documentation. It should be a simple and fast process. It appears this company is not new to allegations of wrong doings when dealing with settlement payouts. No more non communication, no more games, just payout my claims. I am sure the lawfirm handling the other lawsuits will love to hear and take on this one.
Business Response
Date: 09/29/2025
******* ***** submitted claims on 794 devices in this ********************** and was flagged by our system as potentially fraudulent. Our contacts at ******* Respironics have also indicated to us that there is conflicting information on the devices he has claimed ownership on, and as such, these claims will require additional verification of ownership.

Mr. ***** has emailed our offices in regard to one of his claim submissions (PSRC146678) and has been asked to provide the additional ownership supporting documentation on that device.

We have asked Mr. ***** via email to provide us with the additional serial numbers or claim numbers that he is seeking information on, and when these are provided and verified, he will receive additional instructions.

Class and Defense Counsel in this matter are aware of this individual and the high volume of claims submitted and support our additional verification efforts to avoid fraudulent benefits payments in this matter.
The Settlement Agreement,section 6.1.3 cited below, also supports the additional verification on these claims as necessary to conduct our duties and responsibilities as the Settlement Administrator.

6.1.3 In conducting its duties and responsibilities, the Settlement Administrator may make necessary adjustments to claims and notice processes as circumstances may dictate, subject to the approval of Settlement Class Counsel and the ******* Defendants.

We will work with Mr. ***** to review his submission once he provides the requested information back to us.
Thank you,

Customer Answer
Date: 09/30/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23938954

I am rejecting this response because:
Thank you for the response and the detailed reason as to why the claims are being delayed. This information was not shared with me via email correspondence when I reached out to the administrator as to the status of my claims. The only response was requesting claim ID and or serial number to verify my identity even though I had provided all peronsal information on the claims and the customer service *** at the call center stated that is all I need to have the claim looked up. I did receive an email stating "However, this claim did not include sufficient documentation showing that you purchased, leased, rented or paid for (in whole or part) the recalled device, as well as the date you aquired the Recalled Device, and this claim is not eligible for Settlement Benefits". As for the date, that was not a requirement on the intake form and if it was necessary it should have been required at that time. I also was not informed in my email that per the settlement I have 30 days to correct any missing information. With the email in its written form and absent of the addition of the correction time frame, users are left to believe their claim is denied. To willfuly withhold the information that the individual has the right to submit additional documentation for 30 days is underhanded and a way to limit payouts hoping they are uniformed and let the 30 day window pass. As for the allegation the claims are fradulent. All claims are legit and I was the physical owner of the units at the time of the claim. The recall process and settlement states users who purchased, leased, rented or paid for (in whole or part) or were prescribed by a DME a device which was manufactured before 2021. It does not specificaly state that it can only be claimed by the original owner. All of the units claimed were purchased by me on the secondhand market at various venues. I legally purchased them and was the owner at the time of the claim. It is possible for the original owner to learn of the recall and lawsuit and file a claim with their original paperwork, even though they no longer own the machine, and file a claim and attempt to prove ownership with the receipt, thus creating disc***ancies with the recall at *******. At the time of the submission of the recall, if the unit had already been submitted it would not allow the user to finish the claim and were directed to contact ******* if they felt there was an error. All settlement claims were registered with the ******* recall and successful submission prior to filling a claim with the settlement portion. At no time during this past year, since the closing of the claims period, has anyone reached out to me by phone, text, email, or physical mail to request additonal information for clarification. It took me to call and email the administrator myself to even get a little of response which was generic and not totally forthcoming with the true status of the claims. It took this offical complaint with the BBB to finally get a valid response as to why there is a delay and what information is required to continue the claim. The settlement agreement is also very clear that users may have multiple claims. There is no written stipulation anywhere I can find on a set number of claims per user. Yes there are multiple used electronic sellers who aquire and resell medical equipment legally and who will have multiple units. I understand the need for due diligence and your right to modify the claim when necessary. If should not take the user to have to reach out to your ********************** and file an official complaint with BBB to finally get some type of response that there is an issue with the claims. According to your own website, claims will be paid out until the end of Summer. This matter should have been brought to my attention before then and still was only finally reveiled to me with your response to BBB because of my initiated complaint.

Regards,

**** *****

Business Response
Date: 10/15/2025
We acknowledge Mr. ******* follow-up expressing his dissatisfaction with the communication regarding the cause of delay in processing his claim. We appreciate his clarification that he does not dispute the decision itself and now understands the requirement to provide valid proof of ownership of his claimed devices.

Mr. ****** recent complaint stated that there are multiple used electronic sellers who acquire and resell medical equipment legally. Mr. ***** had not previously indicated to us that he was a licensed DME or Medical Device Reseller. Under the terms of the Settlement Agreement Section 1.50, DMEs, or Durable Medical Equipment Providers and Sellers, are excluded from the Settlement Class. We will need to consult with Class Counsel in this matter to determine if electronic sellers who acquire and resell medical equipment fall under the definition of Durable Medical Equipment Providers.

Can this matter still be resolved?
Yes, this matter remains open, pending confirmation from Class Counsel that electronic buyers and resellers are not excluded from benefits under the Settlement Agreement, as well as Mr. ****** submission of appropriate documentation to establish ownership of the devices in question. The documentation must show the serial number of the purchased device and the purchase date.

How much time can we allow for Mr. ***** to provide documentation?
If Class Counsel confirms he is not excluded from the Settlement, we are willing to provide Mr. ***** with an additional 30 days to gather and submit the necessary paperwork that demonstrates legal ownership of the devices.

Could the timing of device purchases impact entitlement to payment?
Yes, documentation showing the date of purchase and legal transfer of ownership will be essential in determining rightful entitlement on a per-device basis. Any devices with conflicting or existing claims may require Mr. ***** to provide evidence that he is currently in possession of the device and has not since resold this device.

We are committed to working with Mr. ***** to fairly resolve this matter under the established terms of the Settlement Agreement.
Initial Complaint
Date:09/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I have not received the $50 for the *********************** Settlement that I filed a claim for in 2021. In 2023, I asked for a status update both via email and through filling out a form on **********************************************. I have not received a response to either method of contact and now the website for the settlement no longer exists. I have been patiently waiting for my $50 settlement check but there is no way to check the status since the website does not exist anymore.
Business Response
Date: 10/06/2025
Hi ****** ******,

Your claim was denied during the claims processing and review phase. Unfortunately, the case has since closed, and no further action can be taken at this time.

Thank you for your understanding.
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them 6/19/2025 about the reissuing my check for the **** Settlement. Check#******* I was originally told on July 22, 2025, the check would be reissued within 3-4 weeks. Any email received after that, I've receive generic or deceptive responses. This is now being treated like I'm filing the claim instead of the check being reissued.
Business Response
Date: 09/24/2025
Ms. ****** reissued check is in production now. We have experienced a production delay from the original mailing estimates due to an extremely high volume of reissue requests in this matter. The mailing delay was a result of the open checks funds confirmation and voiding process, our internal quality assurance processes, and the printing schedule for a larger volume then expected.
We apologize for the extended delay Ms. ***** has experienced, and confirm that this check is well in into the production process and is expected to mail in ***** business days via **** First Class Mail.
Customer Answer
Date: 09/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23906137

I am rejecting this response because:
This has been going on since June. I've called and emailed several times with these same promises. This should be expedited and with certified mail so that I'll know when it's sent.

Regards,

******* *****

Business Response
Date: 10/02/2025
HI ******* *****,

Unfortunately, we are unable to expedite your check reissuance, as it has already been included in our upcoming check reissue distribution. If you have any questions or concerns, please dont hesitate to contact us so we can keep you updated regarding the status of your reissued check.
Customer Answer
Date: 10/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23906137

I am rejecting this response because:
They're still dragging it out. They should be able to give a better timeframe.

Regards,

******* *****

Customer Answer
Date: 10/10/2025
I just want it noted that each time, there's no date of when the check will be mailed. They've been giving me the same time frame for months. This back and forth correspondence between all of us will be 3-4 weeks soon and there will still be no check. This wasn't handled as a reissue. They issued this in the bulk checks due from their settlement. Still committing fraud to the consumers they attempted to kill with their faulty machines.
Business Response
Date: 10/31/2025
We have reviewed the matter thoroughly and have provided the complainant with all relevant information pertaining to their concern. In addition, we have supplied an anticipated timeline for the reissuance of the class members check.

We believe this complaint will be resolved as the necessary steps have been taken to ensure the reissuance process is completed as expected. Should any additional information be required, we remain available to assist and provide updates as appropriate.
Customer Answer
Date: 11/04/2025
I received the check.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:09/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hereby submit a formal complaint regarding the unacceptable handling of my claim by Angeion Group LLC, and the deceptive and obstructive practices that have ensued throughout the process. 1. Improper Blanket Denials The denial letters received are generic and lack case-specific details or specifics concerning the alleged deficiencies in my claim. Such blanket rejections contradict FTC requirements, which mandate allowing claimants the opportunity to cure deficiencies by providing corrected or additional information.2. Misleading Call Handling Practices When calling within stated business hours, calls are routed to voicemail under false pretenses that no live agent is availablealthough agents are on hand. Conversely, calls placed after hours falsely indicate the availability of live agents, which is misleading and creates undue frustration.3. Failed Attempts to Reach Supervisory Support Despite numerous attempts and representations that I would be transferred to a supervisor or receive a callback, no such contact has ever occurred. Long wait times, repeated voicemail routing, and no returned calls.4. Contradictory Communications and Misrepresentations On one occasion, I was informed my claim was accepted and met all necessary requirements, including *** and court standards. This was affirmed in subsequent calls. 5. Unreasonable Claim Denial Standards I have observedand believe I am subject toa pattern whereby claims are denied on the illogical basis that losses cannot be directly attributed to the event. This standard is unreasonable and effectively prevents victims of data breaches from recovering compensation.I demand the following:- Prompt disbursement of the full amount of my valid claim.- A detailed written explanation regarding each instance of claim mishandling or denial.- Immediate cessation of deceptive phone system practices and blanket denial protocols that violate consumer protection standards.
Business Response
Date: 09/24/2025
******** claim is deficient. We have reached out several times to Mr. **** to explain how he can correct his claim. Claim review is based on the court approved settlement agreement.

In order to approve Mr. ***** claim, he needs to provide documentation that he incurred out of pocket expenses for his data breach. Mr. **** never supplied these documents. What he did supply was a self-prepared identity theft report and a financial statement that showed a letter from the bank that indicates that fraud investigations were conducted and denied.

******** claim is currently denied.
Customer Answer
Date: 09/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23849816

I am rejecting this response because:
I reject this response due to the fact that ALL of the documents meet the requirements set by the court.
This organization continues to deny valid claims with the expectation of receiving documents related to fraud that ANY victim can not provide- as it is FRAUD related.
Further, the documens from the businesses CLEARLY show the amounts and provide proof of such - as the response the business themselves admit.
Regardless, the fraud reports are STAND ALONE DOCUMENTS THAT MEET THE COURT REQUIREMENTS.
This business is routinely fraudulently denying valid claims of victims to increase its profits and uses blanket vague denials to reduce its workload.

Regards,

*** ****
Initial Complaint
Date:08/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed for inclusion in the **** settlement in May 2024. Sent all documentation (TWICE) showing my payments for the repairs. Settlement website stated disbursements should be sent by March 31, 2025. Every time I sent an email for an update to the claim, an automated response was received. First, payments should have been sent in March. Then, by the end of June. Then in August. I am at the point of filing a lawsuit for the claimed amount, reimbursement for my time and material spent on this debacle, travel associated with the claim submission along with the court costs. I cannot determine if the ongoing delays are intentional, due to malfeasance, or incompetence.
Business Response
Date: 09/15/2025
Dear ****** ****,

We acknowledge the concerns raised in this complaint and appreciate the opportunity to provide clarification.

Your claim has been reviewed and approved. Currently, we are waiting for funding to pay the current Approved claims. While there have been delays that have impacted timelines, we want to assure you that you will be receiving your payment.

A member of our team will contact the customer directly within 3-5 business days to provide further details and confirm the information we have on file.

We sincerely apologize for any inconvenience this delay may have caused and remain committed to ensuring the customer receives their ********************** payment as soon as possible.

Sincerely,
Customer Answer
Date: 09/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23782258

I am rejecting this response because it is just another delay tactic from the company. First, Angeion promised to have someone contact me within 3-5 business days. That time has come and gone without anyone reaching out. The Angeion website shows they manage $15B yet they have internal finance issues and cannot pay a settlement that is acknowledged as valid. The funding should have been available when the settlement was approved on August 14, 2024 but Angeion still hasn't paid the amount owed.

Regards,

****** ****

Business Response
Date: 10/02/2025
HI ****** ****,

Our project management team has confirmed that your settlement payment was issued on Tuesday, September 30, 2025. If you have not received your payment by next week, please contact us directly so we can assist you further.

Thank you,
Customer Answer
Date: 10/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted a claim for the ******* Theft Settlement that is being administrated by Angeion Group. I submitted all of the necessary documentation to verify the validity of my claim. The claim has been rejected for having deficiencies in the documentation. I have resubmitted the documentation several times now. i have never received specifics on why my documentation is not sufficient. The documentation I have submitted is specifically listed by Angeion on the ******* Theft Settlement website as being proper documentation to validate my claim. When I have called the ******* Theft Settlement administrator call center, I have only been able to speak with third party contractors who have zero answers. They are uneducated on the specifics of the process and are unhelpful. I have been told that my calls have been elevated to Angeoin Group's escalation department. I have been told I would absolutely receive a call back within 10 days. That has never happened. When I have called Angeion Groups direct phone number, I only receive a recorded message, and cannot reach a live person. I have mailed a letter to the Federal judge who is overseeing this settlement case. I am awaiting a response from his office. I am aware that in a recent action Angeion Group is presently being sued for suppressing validated claims and receiving kickbacks from financial entities that benefit from this practice. I want clear answers from Angeion. I want my claim validated with due haste, and I want my suspicions about the unethical volition of Angeion Group practices to be assuaged. If, indeed, there are no nefarious practices being purposefully implemented, I want Angeion Group to answer for their display of ineptitude in the administration of this class action settlement. I don't want to have to spend another minute of my time combatting the negligence of Angeion Group, and I want my claim verified immediately.
Business Response
Date: 08/20/2025
Dear *** ******,

Thank you for bringing your concerns to our attention. We take all complaints and inquiries seriously and are committed to addressing them in a transparent and respectful manner.
Regarding your claim in the ******* Theft Settlement, our records indicate that a notice was sent regarding deficiencies for claim HTS5485823 due to missing or insufficient documentation supporting your losses. We have reprocessed your claim with the documentation that was submitted in reference to the notice, and it is determined that the claim in question is in good standing. We have also reviewed claim HTS5487882 and have determined that submission to be in good standing as well. Three claims were found in addition to those mentioned above. It appears that they are duplicate claims, and we will contact you directly to see how you wish to have these addressed.

We understand your frustration and apologize for any miscommunication on our part. Additionally, we want to emphasize:
Our call center agents are trained to provide general assistance and escalate concerns when necessary. We regret if your prior experience did not meet expectations.
Angeion Group does not engage in any unethical or unlawful practices in the administration of class action settlements. Our processes are overseen by the Court and subject to strict standards of accountability.

Next Steps:
You will receive a direct follow-up from our escalation team within 3-5 business days with a full explanation of your claims status.
If further documentation is needed, you will be given an opportunity to submit it to cure the deficiencies.
Updates and case information continue to be available on the official settlement website: *******************************************************;
Sincerely,
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As of August 8th, 2025, the Cash App Security Settlement has been approved for over five months. Since then, there has been no actual update for claimants whom have had their claims approved or denied (and resubmitted).I've contacted the settlement administrator, Angeion Group, on several dates for an actionable response and reasonable timeline that clarifies, not estimates, when payments will be made. Additionally, confirmation whether my claim was approved, or denied, and the claim ID number to ensure that it is in fact my claim. The dates are as follows:- Jul 21, 2025 - June 19, ************************************* anything further than the same boilerplate response issued from ******************************************** which states:"Thank you for contacting the Cash App Security Settlement Administrator. The Settlement was approved by the Court on March 27, 2025. Claims processing is currently ongoing and you will be notified if further information is required to complete your claim. If you need to update your address or contact information, you may do so by sending an email to this address. Please be patient and check the Settlement Website linked below for updates."This has been the same for all previous instances in which this company has been contacted, even when concerning information changes to claims. As it stands, this is unacceptable. Therefore, the following complaint has been made for documentation purposes and as proof of my escalation prior to contacting Class Counsel. CLAIM INFORMATION Claim ID: ************ Confirmation Code: 6P6PPgw64B3C Submitted: August 8th, 2024 Thank you,***** ****** ******.
Business Response
Date: 08/18/2025

Thank you for raising your concerns. We take all customer and customer feedback seriously and appreciate the opportunity to address your dissatisfaction with the communications you have received regarding your claim and payment distribution in the Cash App Settlement.

We apologize for any frustration this has caused. The information previously provided to you regarding your claim status is correct and accurate. At this time, we are unable to provide a specific payment date. The case is currently in the Claims Processing phase, during which we are reviewing deficiency responses as outlined on our official case website: www.cashappsecuritysettlement.com.A definitive payment timeline will not be available until all claims processing activities have been completed.

Regarding your specific claim (CHA118622220), the response we issued to you stated:

The Settlement was approved by the Court on March 27, 2025. Claims processing is currently ongoing, and you will be notified if further information is required to complete your claim. If you need to update your address or contact information, you may do so by sending an email to this address. Please be patient and check the Settlement Website linked below for updates.

This is accurate and up to date. If a claim is denied, the claimant will receive a denial letter and/or email before any payments are issued. As noted in our prior communication Claims processing is currently ongoing and you will be notified if further information is required to complete your claim this indicates that, at present, no further action is required from you.

We encourage you to continue checking the case website for the most current information and updates. We remain committed to providing accurate and transparent communications throughout the process.

Sincerely,
Customer Answer
Date: 08/20/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23718809

I am rejecting this response, because this is the same template response Ive provided. Boilerplate answers. No direct attempt to respond to my request. As stated thus far, I will be contacting Class Counsel and escalating this to the Court as matter of the Settlement and in the interest of the public.
Regards,

***** ******

Business Response
Date: 09/08/2025
Dear Ms. ******************* you for your response
Im pleased to inform you that your claim has been approved, which is why you have not received any additional communication requesting further information.
Regarding payment, distributions will be issued once the Deficiency Process has been fully completed. This step is a crucial part of our overall claims processing timeline.
Sincerely,
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. No further communication necessary.

Regards,

***** ******
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out multiple times in regards to the ********************** settlement. They offer no real information and give the same generic answer to every inquiry. The website said the settlement would be distributed by the end of July 2025 and now theyve changed it to the end of August with no explanation.
Business Response
Date: 08/18/2025
Thank you for raising your concerns. We take all customer and class member feedback seriously and appreciate the opportunity to address your dissatisfaction with the communications you have received regarding payment distribution in the ********************** Settlement.

The information previously provided to you regarding the status of the case and the distribution of payments is correct and accurate. As communicated below,

The Distribution of Benefits will not commence until all claims are processed and the Court approves the case. The deadline to file a claim was January 13, 2025. The Court held a Final Approval Hearing on February 18, 2025. If the Court approves the Settlement, there may be appeals after that. It can sometimes take a year or more for the appellate process to conclude. Please be patient; status updates will be posted on the Settlement Website.

Payment distribution will not occur until all claims have been through claims review/processing. Please note that, as outlined on our case website (Home -********************** Data Incident), updates are posted publicly and are subject to change without individual notices being sent to each customer.

We encourage you to continue checking the case website for the most current information and updates. We remain committed to providing accurate and transparent communications throughout the process.
Customer Answer
Date: 08/20/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23701886

I am rejecting this response because:
As seen in the attached e-mail the administrator alleged that claims processing was complete as of 8/6/25 and is now once again saying that the claims process is still ongoing.

Regards,

****** ****

Customer Answer
Date: 08/23/2025
The business has paid the claim and I would like to close the complaint.
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am one of the plaintiffs in a class action lawsuit called "Kirks Natural South of France products false advertising."To date, all of my attempts to check the status of my claim have been denied. My emails and letter to the company have not been answered or have been ********** is as though the company running another false advertising. I am complaining to BBB directly because there is no other way to contact the Settlement Administrator.Please see the attached document for my claim details.Submitted Claim ID: ********** Confirmation Code: 6342416335Y3 My current address is: **************************************************** ****** address (since 2015) is: ********************* Thank you for your attention.
Business Response
Date: 07/23/2025
Thank you for contacting us regarding this matter.
Based on the email address provided for this Class Member, we have no records indicating that we have received any emails from them. For your reference, we have attached the search results.
Additionally, according to our distribution records, payment to the Class Member was successfully delivered on August 25, 2023. These records are also included in the attachment.
Should the Class Member have any further questions, they are welcome to email us directly so we can assist further.
Best regards,
Customer Answer
Date: 07/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23622070

I am rejecting this response because:
Please provide proof of your "payment to the Class Member... successfully delivered on August 25, 2023," such as a ****** transaction number with a ****** email address.
According to your distribution records, the payment status is "Pending."
You have no records indicating that you have received any emails or calls from me because they were not deliverable or disconnected.

Regards,

****** *****

Business Response
Date: 08/13/2025
We feel we have provided sufficient information in the previous attachment showing the payment successfully cleared the ****** payment method selected by the Class Member on their claim form. Email address on claim form for said ****** account was *******************************. This should close this matter.
Customer Answer
Date: 08/19/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23622070

I am rejecting this response because:

There is NO record of your sending me a payment AT ANY TIME to my ****** account,

*******************************, the very reason I filed a complaint with BBB in the first place.

Can you provide a ****** TRANSACTION number and the payment DATE?

Either ****** returned the payment to you or you never sent me a payment.

Again, please provide a ****** TRANSACTION number and the payment DATE.

Regards,

****** *****
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for a product that i purchased below is the claim confirmation Dear ***** *****,You have successfully submitted a Claim Form on February 20, 2024 at 09:06:34 A.M..YOUR CLAIM DETAILS Submitted Claim ID: ************** Confirmation Code: 14783726d771 April ******* i received notice the payment method i provided failed Dear *****,You elected to receive your $27.52 Grande Cosmetics settlement via Venmo.Our records show that your Venmo payment was not successful. That was the second time i was informed about the payment failing i immediately corrected and selected a different payment which was payment angeion has repeatedly denied updating me on what happened to the payment or assisting me with re-issuing the payment i have been repeatedly ignored they keep lying about expediting the payment but refuse to respond i will also reach out to the clerk of courts regarding how the settlement administrator is treating claimants i should have received a higher payment but they only gave $27.52 and they are refusing to give it to me
Business Response
Date: 07/21/2025
Thank you for contacting the GrandeLASH Settlement Administrator.

Your settlement payment will be issued to you via paper check to your address on file.

Your payment will be issued on July 23, 2025. Please allow time for receipt.

For more information, please visit *********************************

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Angeion Group is NOT a BBB Accredited Business.