Complaints

This profile includes complaints for Revzilla Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revzilla Motorsports

  4020 S 26th St Phila, PA 19112-1613

• 

  Revzilla Motorsports

  1812 Newport Blvd Cosa Mesa, CA 92687

• 

  Revzilla Motorsports

  2845 Walnut St Denver, CO 80205-2235

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a motorcycle tuning product from ******* on 10/11/23. A ***** and ***** FP4. I suffered many issues with the product and consulted the manufacturer several times. No resolution could be determined other than sending me a brand new, unused product to return to ******* in exchange for my non-working unit. This took some time to accomplish along with a lot stress and misery. Im at their mercy to stand behind their product at this point. I have now received the new, unused product finally and contacted ******* for a refund. The individual I spoke with was very accusatory and did not try to understand the words I spoke. He immediately made it out that I was being untruthful. I was pretty offended. After a long time and more explaining that I should have provided, he finally got the point. Im then told the only means to a refund is a store credit. I have given this company my hard earned money, went to extreme lengths to return a new part to them and the best offer I can get is a store credit? I want the cash I paid for the item. Is that not how a refund works? I dont want $500 in store credit. I want $500 in my bank account and they have new, unused product to sell again to next sucker. I need accountability from this company to stand behind the products they sell and a positive customer experience after all the trouble Ive been through.

  Business Response

  Date: 08/08/2024

  We apologize to the customer for the frustration.  Unfortunately because we were no notified of the issue  for 6 months as he was dealing with the manufacturer this limited our ability to refund hence the store credit.  We were able to work with the financing company used to purchase and the customer and come to a resolution 

  
  

  ******************************************

  Brand Reputation Management/RPM Team

• Initial Complaint

  Date:04/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered a part from this distributor for a family member. The transaction totaled $566.95 on 3/15/2024, order # ********. The part was delivered through ***** and was delivered to an invalid address. The address on order was *************, but the package was dropped off to ***** *******. The recipient never received the package. Revzilla customer service's only remedy was to go to the assumed drop location and request the package. The tenant stated they never received any packages wrongfully addressed. ***** completed an investigation, but would not confirm their driver dropped the package at the incorrect address. Revzilla stated they do not practice signing for packages regardless of package value. Revzilla accepted my order and payment, but had no intention on verifying the package made it to its intended destination or quality assurance of the order to ensure customer was content with the sales process. When I requested to dispute the transaction and request further assistance on acquiring the part I paid for, Revzilla took my information down and denied further assistance. Now I purchased the part for a second time through an alternate distributor. Potential customers should know that if an issue with a part order should arise that their money or order is not insured or refundable. Purchase at your own risk.

  Business Response

  Date: 08/07/2024

  We do apologize for the customers inconvenience and frustration. However the customer entered the incorrect delivery address when submitting the order. He originally entered 11230 and not the address ***** ( the correct address) We cannot file a lost package in this case however, the Customer was advised to reach out to ***** and file a claim through them and see if they can locate.

  Customer Answer

  Date: 08/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21587303
  
  I am rejecting this response because: I followed up with ***** who could not locate the package and advised to follow company lost package procedures. ***** confirmed they dropped package off at address that was not listed on the package.
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/27/2024

  Unfortunately, The customer entered his address incorrectly when placing the order.  ***** does not acknowledge that they left it at an incorrect address.  We have no recourse to get the claim processed. We do understand the customer's frustration.  He will have to take this matter up with *****. 

  Customer Answer

  Date: 08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21587303
  
  I am rejecting this response because:
  

  Issue was never resolved and I had to purchase the part from another distributor. The 2nd distributor upheld great customer service policies. I even asked them how they would have gone about the situation I experienced with Revzilla, and they added they would never deliver a part of that price without requesting a signature from the recipient and a follow up to ensure the part was a perfect fit and to open the door for any future business. Revzilla did not have any intention on completing the sales process or customer retention for future business.
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 09/23/2024

  Once again we do apologize.  The customer entered the incorrect address at time of purchase.  We have no recourse to file a lost package on an order when the customer enters the incorrect address.  Please find attached a copy of the address the customer entered when placing the order.   We have advised the customer of this that he has to handle this issue through FedEx.  We do understand the customers frustration.  If he feels that ***** did not deliver this to the correct address on the shipping label he will have to contact them to dispute this. 

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21587303
  
  I am rejecting this response because: I continued as the company requested and followed up with ******. *** Ex will not fulfill the claim and advised to follow internal process for claims from company. Neither company is willing to accept that they delivered to an address different from the incorrect one I gave, instead of clarifying a proper address or requesting a signature from the tenant where they dropped off a high ticket item to. 
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/03/2024

  We do apologize for the issue.  Unfortunately the customer is taking no accountability that they input the incorrect address.  We shipped the package to the address as he input it.  We have no recourse to file a claim on his behalf with *****.  He will truly have to take this mater up with ***** if they delivered to an address other than what he originally input. 

  Customer Answer

  Date: 12/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21587303
  
  I am rejecting this response because:

   

  As I told there agents at Revzilla, ****** and the BBB. I did put the wrong address and take responsibility for it, but the package was delivered to an address different from what I incorrectly put. I already purchased the part from another distributor, as we needed the part. Paying twice for one part because neither party wishes to accept responsibility is accountability. I am unable to reject the ****** generated ads about Revzilla and am reminded everyday of the poor customer experience I had with them and Fed-Ex. Their only course of action was to knock on the door of the incorrect address and ask for the package. The seller accepted an invalid address(does not exist) and did not request for a signature on a $500 part. The delivery company dropped the packed off at an address different from what was on the packaging label. My mistake on putting a wrong address cost me $1200. Revzilla and ***** is not taking any action to ensure their customers receive a satisfactory experience. 
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the part on April 7, 2024. *** stated was handed off to the post service on April 9. Given updated ************** tracking number. After three calls to Rez, they gave me **** tracking number. After package was two days late from **************, went to **************. Were they told me that they did not have the package. Contacted RevZilla another two times. Asking them to file a claim for return. Stating that they had to wait five days. This package is lost and I am not going to get it. I am out almost $190. Terrible customer service refused to work with me or do the right thing, just kept stating company policy.

  Business Response

  Date: 08/07/2024

  We do apologize for the customers inconvenience and frustration. This was a lost package and we had to follow protocols to resolve with the carrier. This has been resolved with a full refund issued to the customer on 4/18/2024. 

• Initial Complaint

  Date:04/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the item I paid for. Revzilla is calling me liar and will not work with me. I have filed a charge dispute with PayPal. I cant believe I have spent thousands with this company only to be treated like this.

  Business Response

  Date: 08/07/2024

   This order was placed on 10/26/2023 Unfortunately the customer never contacted us until 6 months later on 4/1/2024 to advise us he did not receive the package. Because of the extreme delay in letting us know we cannot file a lost package claim with the carrier and have no recourse to resolve this for the customer. 

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st 2024, I started the return for my revzilla order number ********. Revzilla sent me the label and it was dropped off on March 25th 2024 to **** The return was then delivered to them on March 28th 2024 and signed by Revzilla (as you will see on the picture that i'll upload and according to tracking 1Z0970V49099663641). I contacted Revzilla on April 1st and they told me to wait 48h for the refund, which I did. After 48h, no refund. So I contacted again on April 4th, and agent tells me that he'll reach out to warehouse team and get back to me by friday (april 5th). He doesn't so once again I contact them (which was on april 6th) and speak to an agent named ******** by chat. He tells me that the warehouse lost the package and that they need to start investigation. Obviously, as a customer, this is not my issue at all, as I followed the directives and returned it successfully. REVZILLA IS THE ONE WHO LOST IT, NOT ME. Furthermore, this agent told me that the signature on the tracking (revzila) is misspelled and that thus, they can't do anything. This once again, is not my problem as I cant control who signs for the package ALL THE WAY IN *********. When I tried getting further help from this agent named ********, he simply closed the chat on my (on purpose of course). My return is thus, certainly at Revzilla's warehouse according to both *** themselves and to the tracking. I am dealing with a situation where a business has the money of its customers as well as the items they bought, which is THEFT. The order total is 1218.05$ and I can't afford to lose this. I am a long time customer who, for the longest time, loved to buy gear for my bike there. However, now I'm never buying to that place again, terrible. I want my money back, and asap. Thanks.

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new exhaust on 3/29/2024 for for $679.00 dollars plus $34.99 OVERNIGHT shipping. Revzilla created a AWB, but no actual shipment for 3 days now. Item was in stock. The item was not delivered as promised, however my credit card was charged, called customer service and was told to wait 5 more days to see if the carrier delivers, called *** with tracking and *** says a label was made but no shipment is avialable or picked up. Revzilla sold a product they do not have, I do not want to wait for them to go find one and require a refund to my credit card immediately and cancel the order for the product they don't have.Customer service tried to blame *** but this is false.This is bait and switch business practices, that should not be tolerated. ORDER DETAILS #********

  Business Response

  Date: 08/07/2024

  We do apologize for the frustration the customer was feeling. Unfortunately, this was an issue of a lost package by the carrier and we were following procedures to locate the package. Subsequently the carrier did locate the package. This issue has been resolved. 

  
  

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did (order number ********) for a full ****** ***** Exhaust System part # (SKU :******* ) and they shipped to me and i shipped the part for my brother in ****** overseas and after installation on a 2023 ****** ******** Bike with Zero Mileage On it and after 7 Mile of riding the Bike the color of the exhaust switch to a burning color knowing i did the installation at ****** ******** DEALER IN ****** and they followed all Installation instructions and turned the bike after installation and i have the report from them , the exhaust system cost me $1,721.95 and the shipping and customs and taxes to ****** cost me over $1,300 and i have all the receipts for everything after i called the Revzilla company they told me to send them the installation report from ****** ******** and i did , then they told me that i have to send them the old Exhaust to replace but they don’t wanna pay the shipping and taxes that I already paid and i have to pay again for shipping to them and shipping the new exhaust to me and i have to pay the taxes and customs in ****** again !! I told them im not gonna pay for something not my fault they said the ****** ***** manufacture warranty not including color change and they have this in the manufacture website but i didn’t buy it from the manufacturer i bought it from Revzilla Website and they don’t have anything said that the color may change otherwise if I know im not gonna pay over $3,300 for something like this , I have all pictures for the product and the a video of the bike after riding for 41 miles and the color was already changed they don’t wanna pay the shipping from ****** to them and shipping back to me and they don’t wanna refund my money for a bad quality product that they sold it to me , and they 100% knows that the product has a manufacture mistake otherwise they not gonna tell me to ship it back to them so please i need someone to help me to get my rights back regardless Refund my money back or pay fees and taxes for shipping
  
  

  Business Response

  Date: 08/07/2024

  At this time we cannot respond to this complaint as the customer has initiated a Chargeback that ruled in our favor and until the customer has exhausted all of his appeals and legal avenues we cannot offer any further resolution. 

  
  

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  extremely frustrating experience. Placed an order worth over $700 of items, and none of the items that I purchased were sent to the right address. When I reached out to customer service, they closed the chat on me. When I gave a phone call, I was told my account was closed. When I spoke to customer service, I was told that they needed to close the call since my account was closed. I have yet to receive a refund of the $700.

  Business Response

  Date: 08/07/2024

  This customer was refunded in full for the order in question. This case is resolved

  Customer Answer

  Date: 08/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21347915
  
  I am rejecting this response because:
  I was wrongfully accused of fraud and my account was wrongfully terminated 
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Yuasa battery for motorcycle in October 2023, failed to hold a charge after 2 months. Filed for replacement under warranty (6 months); complied with numerous requests, including photos showing that it wasn't abused, and photos showing that it would not hold a charge at the local ******** Auto Parts store. Now they want me to destroy the terminals on the battery, and take another picture, despite my warning that this is hazardous and could result in damage to myself or property.

  Customer Answer

  Date: 12/07/2023

  Issue resolved. Thanks.

  Business Response

  Date: 01/16/2024

  To whom it may concern:

  This complaint does not show our answer because it is not a ***** **** issue.  We request this be removed 

  This was handled and resolved by our warranty department.  Please be advised this was not a ***** **** order or issue it was a Revzilla order and Issue and should not appear here.   

   

  Business Response

  Date: 01/16/2024

  Please dis regard previous communication.  It was our error. 

  Business Response

  Date: 01/16/2024

  This was a warranty issue and was resolved with the customer.by our warranty team. 

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of ******** ******* ** RR tires front and rear. Multiple revzilla reviewers and the site state the tires are made in Germany. Upon receiving the tires, and with the mechanic installing the rear tire, I noticed they are both marked as made in China. They offer a credit of $20 but the installation cost was $60 for just one tire. Since I will not pay another 60 bucks to remove, I requested a credit of a bit more. ******* *. Stated “I'm sorry but this is not something that I can do” I would not have paid $316 dollars for tires made in China. I feel this is deceptive and not right.

  Business Response

  Date: 11/28/2023

  Hello,
  
  First, we apologize that you are unhappy with your purchase. ******* tires are a German based motorcycle tire manufacturer.  Their tires are manufactured in plants located in various countries including China.  Most if not all motorcycle tire companies  tires are manufactured in plants located in various countries including China. It is very likely you could purchase that same tire and it have been made in Germany and the same is true with any of the motorcycle tires at this time.
  
  We do understand and respect that you chose not to purchase products manufactured in China. We do apologize you felt you were misled. When you state that Revzilla advertised these tires as made in Germany that is untrue. We do not state on our site where tires are made simply because we never know what plant the tires from any brand are coming from.  We do not censor what customers state in their reviews of  products and the tires they received could have been made in a German plant.   However, you can rest assured your tire was made to the same ******* standards no matter what facility  it was manufactured at.  We can offer a 40.00 credit to your account as a customer service gesture and for your frustration if you would like.

  Customer Answer

  Date: 12/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They state that they do not advertise the tires as being made in Germany and their claim that my statement is false is not correct. Here is a screenshot from their very on Question and Answer tab for the tires, where the Question is “where are the tires made China Or Germany” and 5 separate people ALL answer “Germany” proof attached! 
  
  If the business claimed they don’t want to say where items are made, they need to take responsibility ny responding to their own Q&A that they could be made in China. By not responding to the QA and leaving 5 responses of all saying “Germany” is very misleading.

  Customer Answer

  Date: 12/02/2023

  They are lying and said that I said the following “When you state that Revzilla advertised these tires as made in Germany that is untrue.”
  
  the site via their own “Q and A” does state “Germany”
  
  please reference my original BBB submission also attached as a screen shot.

  Business Response

  Date: 12/11/2023

  We do apologize for your frustration.   As previously stated we do not list where tires are manufactured on our site ( Product Page) as every Brand including ******* has manufacturing facilities in multiple countries including but not limited to China.  The pictures you provided are from individual customer's and  they may have ordered tires and when they arrived they were manufactured in Germany.  We have no way of saying what facility a tire is going to be manufactured. We apologize for the frustration and will stand by the offer of a 40.00 credit to your account.