Complaints

This profile includes complaints for Revzilla Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revzilla Motorsports

  4020 S 26th St Phila, PA 19112-1613

• 

  Revzilla Motorsports

  2845 Walnut St Denver, CO 80205-2235

• 

  Revzilla Motorsports

  1812 Newport Blvd Cosa Mesa, CA 92687

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025, I purchased a pair of AlpineStars Bionic Pro Plasma knee guards, which cost $140. The website advised that the item was "available", yet waited eight days to send the item in the mail. **************** regarding the transaction was absolutely abhorrent, with no fewer than three female customer service agents either copying and pasting their replies to questions from the website into a chat (thus requiring the same amount of brain power as that needed to open a jar of pickles) or, in one case, being absolutely belligerent, with the female customer service agent taking anywhere from one to three minutes to answer two questions, and even then the answers were, at best, one or two word replies. Perhaps the customer service representatives should pay closer attention to their jobs and spend a bit less time watching movies such as "eat pray love" or "keeping up with the Kardashians." On 5/24, the company finally decided it was time to ship the item (tracking number ************); magically, one of their own employees damaged a shipping label- this per ***** itself. The staff at this company cared so little about doing their job effectively that they provided the item to ***** with the damaged/erroneous label; making no effort to double-check the package beforehand. The package has sat, in ************************* for four days. I have contacted the company no fewer than five times expressing frustration about how the issue has been handled; very little concern, and even less professionalism, had been displayed by the company. I have no doubt that the item (based on the fact that the shipping label had been damaged and had to be replaced) has been damaged. Further, I am disgusted by the lack of professionalism, etiquette and attention to detail that this company has shown regarding this matter. The adjectival phrase "epic screw-up" barely scratches the surface- the representatives that handling this case should return to their job at ********* or *********.

  Business Response

  Date: 05/30/2025

  We understand your frustration  and regret that your experience did not meet your expectations.
  To clarify: the item you ordered, the Alpinestars Bionic Pro Plasma Knee Guards, had a clearly stated lead time of 57 business days before shipment, as noted on the product page. Your order was placed on May 13, 2025. The item was received at our facility on May 22 and prepared for shipment on May 24. Please note this occurred just before the Memorial Day holiday weekend, which impacted standard shipping operations.
  The package was delayed temporarily in transit due to a shipping label issue, which was resolved directly by *****. The item was successfully delivered on May 30, within a reasonable timeframe given the lead time, holiday, and the minor transit delay. 
  We recognize the importance of timely communication and apologize if our customer service did not meet your expectations during this process. For this frustration you were given a ***** apology credit by one of our customer service team members on 5/23 for the delay.  However, due to the fact that the item was delivered as ordered, we will not be issuing a refund.
  

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ********* ******, ************************ order *******. Address: ***********************************************************. On the 15th January 2025 at 8:33 am EST, I received an email saying that someone by the name of J******* M*** received my order. The email was sent to Revzilla customer service and I was ccd. It appeared that the person was working with Revzilla towards a resolution. I called customer service and spoke to Chance. He looked into the problem & confirmed my order was delivered to J******* M***. He promised to email me back & never did. Called back the next day after receiving no correspondence or update regarding my order. I spoke to a supervisor, *****. In spite of the facts, he said that there would be a 1-2 day carrier ****************** had requested a refund for the order. He also cancelled the boots that had not been shipped yet. After 2 days, no refund or reply, I called back & spoke to customer service again. This time I was told that it hadnt been 1-2 business days yet. Shortly after the phone call, I received an email from ***** saying that, ***** determined that the packages were delivered correctly to the shipping address on the order. She added that if I felt my packages were stolen I should contact the local authorities. My packages were not stolen! My packages were sent to the wrong customer. Furthermore, I just spoke to **** at ***** and he has confirmed that there is no support ticket (also called an investigation). The ***** scan shows that the packages were delivered to the wrong city. I am in ************ were delivered to *****! Screenshots attached. I understand that in business, there are mistakes. But the way Revzilla is choosing to deal with this is lacking! I want my money back for my order that is in another city! I will also report this website to the ******************************* ******************* if I am not refunded. Tracking #s are: ************, ************, ************.

  Business Response

  Date: 02/06/2025

  We appreciate your patience throughout our investigation. As we have maintained communication with you during this process, we note that you have not provided the necessary information to clarify how a third party obtained your email address to contact you regarding this delivery. You have been uncooperative in answering direct questions.
  Following an investigation with *****, it has been confirmed that the addresses in ***** and ***** (a suburb of *****) are recognized as the same location, which belongs to a reshipping company. ***** GPS/Proof of Deliveries also indicate the delivery was made to the proper address. Additionally, the delivery records indicate that all three packages were signed for and successfully delivered to the address you provided
  Based on these findings, we regret to inform you that we are unable to process your claim or offer a resolution.
  
  

  Business Response

  Date: 02/06/2025

  In regards to this complaint in the course of trying to resolve it and find a resolution.  We have come to the conclusion that the customer and the "person" who claims they received the packages are either the same person or know each other.  There isn't any way we can see that they would have each others emails to contact each other.   Nor does the person who states to have received the packages signature appear on signed point of delivery from *****.  Everything from the *** of delivery The signatures and the address indicate that this was delivered as requested.  We truly believe this is a scam. I have attached a document that has all timeline of all the interactions. Along with the attachements from ***** with signature.  This has been a log of interactions as we tried to sort this out and get information from ***** during this investigation. 

  Customer Answer

  Date: 02/06/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22837863
  
  I am rejecting this response because: I did not receive the packages. The person who received my order mustve gotten my information from the packing slip. It is absolutely ludicrous that you would assume I know the person who received my order. Or I am that person! That is absolutely rubbish. I will file a chargeback. 
  
  
  Regards,
  
  ********* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/11/2025

  We sincerely apologize for any frustration this situation has caused. According to ***** tracking and ********* your order was delivered to the correct address, and the proof of delivery shows it was signed for by a recipient who has signed for previous deliveries at the same location.
  Additionally, we do not include your email on packing slips or shipping labels, so we are unsure how the individual who confirmed receiving the package would have obtained your information unless there is a prior acquaintance.
  Given this information, we regret that we are unable to provide the resolution you are requesting. We understand this is not the outcome you were hoping for, and we appreciate your understanding.

  Business Response

  Date: 02/11/2025

  We would like to clarify that the shipping address for this order belongs to a third-party shipping company. The order was shipped in multiple packages, each with a separate tracking number, and all were signed for by the same individual.
  Our investigation confirms that all three packages, associated with three different tracking numbers, were successfully delivered and signed for by an employee of this reshipping company. Furthermore, we have identified that this same individual has signed for multiple orders belonging to different customers using this shipping address.

   

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a new motorcycle for christmas and order two items off the Revzilla.com site. Both were dramatically missized. The Jacket (2XL) was at least two sizes too small and the pants a size 46 were way too big. I have another pair of **** pants in that same size that fit fine. The company wants me to take pictures and stand on my head (basically calling me a liar) because they sold me f aulty goods from a fraudulent web site. I"m not going to do that. The tag in the pants says 46 and the tag on the jacket is 2XL which are the sizes I wear and the sizes they suggested.

  Business Response

  Date: 12/10/2024

  ****,

  Originally when you contacted us you advised us the pants arrived "broken"  that there was an issue with the snap.  We requested pictures as that is our policy when handling these situations. You did not respond to the email we sent you. You then contacted another agent to say that they did not fit.  When we asked if you could show the tag inside the pants to confirm that they were not incorrectly tagged  so we could assist you and get you a pair that fit you.  You advised us "no not going to play that game".  We will be more than happy in assisting you to return these and get the correct size.  Please respond to the email we sent showing the damage and the tag inside the pants and the tag attached to the pants. We truly are willing to help but we do need you to help us help you. 

   

  Customer Answer

  Date: 12/13/2024

  This is a non-response.  I told them the snap was broken AND they did not fit.

   

   
  
   Complaint: 22655220
  
  I am rejecting this response because:
  This is a non-response.  I told them the snap was broken AND they did not fit.  This whole business is a scam.  They know what they sent me so it makes no sense for me to need to jump through hoops with pictures, etc.  The fact they they don't even correctly state the events is further evidence they are horrible.  If I don't have a credit by Monday, I will get it from my credit card company.  CROOKS
  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered expensive items, 3 total , only received 1 by mail, paid ***** and they don't want to help out or replace the missing items. Shipment arrived nov 27, 2024 upon arrival box was in ********* and when I opened it I found out items were missing, I reached out and explained but they don't want to help out or replace missing items

  Business Response

  Date: 12/04/2024

  We do apologize for the frustration.  The customer has taken action with his financial institution regarding this matter.  At this time we have to allow that process to complete. We cannot assist any further at this time. 

  Customer Answer

  Date: 12/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22634589
  
  I am rejecting this response because:
  I haven't received refund or replacements, I reached out to the financial institution so that they were aware of what is going on, I paid for products that I never received so I will continue to pursue my replacements or refund.
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/10/2024

  Unfortunately, as we previously stated this issue is being handled through the credit card company and we cannot speak further in this matter until that case is resolved. 

  Customer Answer

  Date: 12/18/2024

  Revzilla are not helping out or cooperating in any way, I sent out an email stating I needed documentation from them to continue looking for my products through *****, and they haven't replied back at all. ***** won't let me file a report directly because I am not the original shipper, revzilla is.

  Customer Answer

  Date: 12/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22634589
  
  I am rejecting this response because:
  That is the same message they sent last time, if they really cared for customer service , of course they would be able to further assist asap. 
  
  Regards,
  
  ***** ****
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 12/30/2024

  Hello, nothing has been refunded yet, . I haven't received a refund at all yet.

  Customer Answer

  Date: 12/30/2024

  I received a message from them saying a return was accepted and lists the items which are the items I never got so I asked what exactly will my refund be if I return the 1 and only item I received from them and they won't answer clearly, will I receive full refund or partial refund is what I'm asking and no clear answer and on top of that they are telling me I can't place no new orders from them or their companies just for asking for what is right.... I never got what I payed for and just for disputing they tell me I can't order from them again? I don't think that is right for a company to do that to a customer.

  Business Response

  Date: 01/20/2025

  Hello,

  The issue has been resolved through customers credit card information.  They found in our favor.  Customer used a third party shipper.  His issue is with the third party shipper and not us. 

  Customer Answer

  Date: 01/23/2025

  Hello, I would like to check up on my complaint, haven't heard anything back since a couple of weeks , thankyou.

  Customer Answer

  Date: 05/06/2025

  So what help did you guys offer at all? A company literally just ripped me off and you say this matter is now closed?

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to return a jacket and they wont let me return it. **************** wont help me.

  Business Response

  Date: 10/17/2024

  Mr.  ***** is welcome to return his item as per our 90 day return policy.  He became upset when he did not agree with our exchange policy. He has already been sent a return authorization including a pre paid return label. However, after his treatment of our employee's and language he used we have determined we no longer want to have a business relationship. We don't tolerate excessive derogatory behavior directed towards any member of our staff. It is not very often and a last resort for our company to make this decision.   I have added a link to the return authorization to our response to ensure he has it. 

  Our return policy is:

  Refund Policy
  
  Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  Once your return is received and inspected by RevZilla (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  For wire transfer payments, all refunds will be issued to store credit.
  You are responsible for all shipping costs associated with getting your order back to a RevZilla warehouse.
  Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Gear Geek if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down! If this policy is abused, we can charge a returning fee, restocking fee, or refuse service.
  See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number and will need to be returned to a RevZilla warehouse.

  
  Return Shipping Options
  
  For customers in the contiguous 48 U.S. States, RevZilla provides the option of printing out a pre-paid ***** shipping label for a fee of $9.99. This fee will be deducted from your total refund amount.
  For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
  All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
  Exchanges
  
  Need to make an exchange?

  After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
  If you use your TeamZilla cash that you have earned on an item, and then need to return the original item, the TeamZilla Cash which was earned from the original will be subtracted from your refund.
  If your exchange order qualifies for our free ground shipping offer (details), it will be applied.
  You are still responsible for return shipping costs on your original order back to us.

  Here is the link to his return authorization: *******************************************************************************************

   

   

   

   

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one bottle of Griots Tire Dressing from Revzilla on line.. They charged my card twice..To make matters worse they don't send acknowledgments and include packing lists. So,without this documentation they could make up any number of orders once they have your card number. Here are the two orders they claim.47605390 and ********..Aug 28 Aug 29 Revzilla Motorsports ********** PA $30.03 Aug 30 Sep 01 Revzilla Motorsports ********** PA $30.03

  Business Response

  Date: 09/24/2024

  We looked into both orders   According to our information. on 8/29 order number ******** was placed and charged your credit card .  On 9/3 you contacted us and advised your order arrived damaged / leaking, We sent a free order on 9/6 to replace the damaged item that was order 47757663.  There was no charge made to your card.  We also added a ***** credit to your account for the issue as a customer service gesture.  We would need proof  from the credit card company showing that you were billed twice our records indicate 1 charge made for your original order. 

• Initial Complaint

  Date:09/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered brake pads from revzilla on 9-19-2024. They came on 9-20-2024. This order totaled $114.03 I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

  Business Response

  Date: 09/30/2024

  We checked into the issue.   We do show the customer contacted us on 9/20.  I show that a return authorization was sent to the customer for the brake pads.  As of today 9/30 they do not show any movement on being returned.  I also show we sent a replacement order out to the customer order ********.  This order show delivered on 9/27/2024.  At this time we believe the customers issue has been resolved and we are just waiting for him to return the brake pads in question. 

   

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The pads will be returned at my earliest convenience. If that's not fast enough maybe they should have taken more care about what they sent me in the first place. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I issue with this business is purely with the matter that they process and ship orders. I placed an order at 3:04 PM on a closed day of business, I realized 10 seconds after placing the order. I had the wrong delivery address. I sent a follow-up email at 3:05 PM, I called at 9:01 AM the next morning after they opened at 9 AM and was informed there is nothing I can do to either cancel change or modify my order or the address as my order had gone to a third-party vendor that they have no control over.think about that for a minute at no time does this company have any control over the order you place.I can't see how someone can expect any level of customer service from a business that has no control over its happenings.

  Business Response

  Date: 07/10/2024

  We do apologize that you had an issue with trying to modify/ cancel your order.  Our fulfilment center s and drop ship warehouses do not work on the same hourly schedule as our **************** representatives.  Our goal is to process and ship our orders as quickly as we can. This can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.

  Customer Answer

  Date: 07/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  I gave my best efforts within seconds of the transaction to change the address.  Im not sure who is responsible as it has been delivered to the wrong address.  What do we do now?
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/30/2024

  We do apologize for your frustration.  Your order was placed on a holiday and shipped the following day.  Unfortunately we could not stop the order from shipping.  We can not communicate further on this matter as the customer has filed a chargeback.  We have to now allow the the resolution to be determined by that means. 

   

  Customer Answer

  Date: 07/31/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  Your company had already acknowledged my request to change the shipping address. 
  in your reply, you noted that this was a problem due to a holiday, yet in speaking with your customer associates this was a regular circumstance, and after you have shipped the order to a third-party, you have no contact with them and can do nothing about it regardless whether it's a holiday or not.

  also, your company could absolutely contact my credit card and say yes, takeoff those charges, but you refuse to do so and instead are waiting until you are made to do so.
  please confirm whether this is a regular occurrence that would happen regardless of the holiday or simply because it was a holiday, and acknowledge that you are disputing my efforts to get my money back. Thank you.

  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/20/2024

  We do understand the frustration.  We would have been happy to work with him had he not resorted to filing legal action against our company pursuant to the user agreement with his chosen method of payment. At this time we are unable to proceed in this discussion. 

  Customer Answer

  Date: 08/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  I absolutely did everything I could contacting your company throughout this entire process to try to resolve this issue. I filed  a dispute report with my credit card company as the last ditch effort. At any point you can refund the charges and I would cancel the dispute.  It is clear to anyone reading this message thread that not only do you refuse to help your customer who absolutely did not receive the product in tried everything they could to stop this from happening, but you've also tried the best you can to redirect this into any other problem than what it is.  Extremely Shady business practices.
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/23/2024

  We do apologize for the frustration  regarding this issue. Unfortunately, as we previously stated  a  legal chargeback has been filed and we are unable to do anything further regarding this matter.  We will abide by the findings of the chargeback review. At this time it is still under review.  We cannot discuss or proceed with any further resolutions.  

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  I think it's important to note that the decision on this case has already been made. And it was shown to be your fault. This could've easily been solved by just re-shipping the order or working something out with me instead you forced me to complain to my credit card company and wait months until I received a refund for the parts I never received. 
  based on my customer experience and your actions since the purchase, I would advise anybody to be very careful when ordering products from you.
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/03/2024

  Hi,

  We do apologize for your frustration.  Unfortunately our company policy is once a dispute has been entered we must wait for the dispute  and the appeals to be solved. 

  Customer Answer

  Date: 10/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  You are ignoring the fact that this should have never got to this point.  I did win the dispute, it's resolved. You lost the sale the inventory and the future customer.  And it was all the fault of your company "policies".
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT BUY FROM REVZILLA! I purchased a seat for over $300 and they delivered it to my old address. When I called them, they refunded me and put a return to sender request, then told me to resubmit my order.I resubmitted the order, entering my new address and paying with PayPal again. What they didnt tell me, nor was it listed on their website, is they ship orders to the PayPal address, which I had not updated. I contacted Revzilla after the order to inform them it used the wrong address again. They told me I would receive another refund and it would be returned to sender.The package was out for delivery even though the rep told me it would be returned to sender. I submitted a hold on the package to prevent delivery despite not being my responsibility. Despite placing a hold, it was still delivered to the wrong address.I called Revzilla again and spoke to a rep who told me that due to my lack of effort in stopping the delivery, I would not receive the refund. Despite making several attempts with Revzilla and ***** to prevent delivery, they refused. I spoke with a manager **** who refused to provide a last name, stating we dont do that here. **** was immediately dismissive and argumentative.**** said that using PayPal meant the shipping address entered on their site didnt matter; it would still be sent to the address saved on PayPal. When I said I was unaware and that neither the website nor PayPal indicated it, he didnt care. He said that I made no attempts (even though I did), he would not issue a refund. His only solution was offering the seat, which I had already paid for, "at cost," which would be an additional $200.00. When I asked to speak with his supervisor he refused.Not only was **** extremely unprofessional and belittling, he also blamed me for the issue. **** even hung up on me while I was speaking to him after refusing to provide a different solution than paying another $200.00. BUYER BEWARE this company is not what it used to be.

  Business Response

  Date: 07/10/2024

  We do apologize you had this issue.  Unfortunately we cannot change the Terms of Service that Paypal has.   When using Paypal we have no access to your private information.  Paypal keeps all that information private.  It is you responsibility to confirm your information is correct and up to date with Paypal.  We did try to assist both times in having the item stopped nd unfortunately we could not stop the delivery the second time.  As you stated you also tried and were not successful.   You will have to take your dispute up with Paypal and their terms of service. Because this customer has filed a chargeback we can offer no further resolution and have to allow that process to be proceed and be determined. 

  Customer Answer

  Date: 07/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21943738
  
  I am rejecting this response because: Revzilla had every opportunity to make it right and refund the charge before reporting anything to my credit card company. The claim that I made no attempts to not have the package delivered was a blatant lie and the only reason for not refunding me the money. If the refund is issued the claim with the credit card company will be dropped and canceled. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/30/2024

  I can only repeat what was said in pur previous response.  We cannot do anything further until the chargeback is resolved.  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts for my bike through Revzilla. $650 worth of parts. When the shipping label was created I received a email, and notice it reverted my shipping address to a previous address. I notified them, they would not change it. They said call back tomorrow. I did they wouldnt do anything. It was out for shipping and I need to attempt to recover it. I attempted knocking on the door and leaving my name and number on the house ring doorbell. They will not contact me back to get my package. Called Revzilla, they said they could sell me replacements at cost. Instead of correcting an issue I notified them of before my item was shipped. They are a horrible company with horrible people. They do not support their active duty service members, and will not stand behind their own mistakes. I hope they go out of business soon! I will never work with them again, or refer them to anyone. They are nothing more then thieves allowing for an almost $700 package be stollen and now Im out $700.

  Business Response

  Date: 07/10/2024

  This can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration. You placed your order via our website and needed to verify shipping address when placing.  We can offer no further resolution or response as this customer has initiated a chargeback and we have to wait for the that determination.