Complaints

This profile includes complaints for Revzilla Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revzilla Motorsports

  4020 S 26th St Phila, PA 19112-1613

• 

  Revzilla Motorsports

  1812 Newport Blvd Cosa Mesa, CA 92687

• 

  Revzilla Motorsports

  2845 Walnut St Denver, CO 80205-2235

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one bottle of Griots Tire Dressing from Revzilla on line.. They charged my card twice..To make matters worse they don't send acknowledgments and include packing lists. So,without this documentation they could make up any number of orders once they have your card number. Here are the two orders they claim.47605390 and ********..Aug 28 Aug 29 Revzilla Motorsports ********** PA $30.03 Aug 30 Sep 01 Revzilla Motorsports ********** PA $30.03

  Business Response

  Date: 09/24/2024

  We looked into both orders   According to our information. on 8/29 order number ******** was placed and charged your credit card .  On 9/3 you contacted us and advised your order arrived damaged / leaking, We sent a free order on 9/6 to replace the damaged item that was order 47757663.  There was no charge made to your card.  We also added a ***** credit to your account for the issue as a customer service gesture.  We would need proof  from the credit card company showing that you were billed twice our records indicate 1 charge made for your original order. 

• Initial Complaint

  Date:09/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered brake pads from revzilla on 9-19-2024. They came on 9-20-2024. This order totaled $114.03 I was super excited ready to put them on my bike and get back out riding when I opened the box the brakes had been previously opened and were all over the box littered all over the place. When I contacted revzilla I was promised I would receive 3 unopened packs of brakes and then as soon as I hung up they sent me an email saying that they didn't see any damage and that it doesn't matter if I got new products or not. Apparently open product is perfectly acceptable to sell and if you have a problem with that oh well.

  Business Response

  Date: 09/30/2024

  We checked into the issue.   We do show the customer contacted us on 9/20.  I show that a return authorization was sent to the customer for the brake pads.  As of today 9/30 they do not show any movement on being returned.  I also show we sent a replacement order out to the customer order ********.  This order show delivered on 9/27/2024.  At this time we believe the customers issue has been resolved and we are just waiting for him to return the brake pads in question. 

   

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The pads will be returned at my earliest convenience. If that's not fast enough maybe they should have taken more care about what they sent me in the first place. 
  
  Regards,
  
  ******** ******
  
  

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I issue with this business is purely with the matter that they process and ship orders. I placed an order at 3:04 PM on a closed day of business, I realized 10 seconds after placing the order. I had the wrong delivery address. I sent a follow-up email at 3:05 PM, I called at 9:01 AM the next morning after they opened at 9 AM and was informed there is nothing I can do to either cancel change or modify my order or the address as my order had gone to a third-party vendor that they have no control over.think about that for a minute at no time does this company have any control over the order you place.I can't see how someone can expect any level of customer service from a business that has no control over its happenings.

  Business Response

  Date: 07/10/2024

  We do apologize that you had an issue with trying to modify/ cancel your order.  Our fulfilment center s and drop ship warehouses do not work on the same hourly schedule as our **************** representatives.  Our goal is to process and ship our orders as quickly as we can. This can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.

  Customer Answer

  Date: 07/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  I gave my best efforts within seconds of the transaction to change the address.  Im not sure who is responsible as it has been delivered to the wrong address.  What do we do now?
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/30/2024

  We do apologize for your frustration.  Your order was placed on a holiday and shipped the following day.  Unfortunately we could not stop the order from shipping.  We can not communicate further on this matter as the customer has filed a chargeback.  We have to now allow the the resolution to be determined by that means. 

   

  Customer Answer

  Date: 07/31/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  Your company had already acknowledged my request to change the shipping address. 
  in your reply, you noted that this was a problem due to a holiday, yet in speaking with your customer associates this was a regular circumstance, and after you have shipped the order to a third-party, you have no contact with them and can do nothing about it regardless whether it's a holiday or not.

  also, your company could absolutely contact my credit card and say yes, takeoff those charges, but you refuse to do so and instead are waiting until you are made to do so.
  please confirm whether this is a regular occurrence that would happen regardless of the holiday or simply because it was a holiday, and acknowledge that you are disputing my efforts to get my money back. Thank you.

  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/20/2024

  We do understand the frustration.  We would have been happy to work with him had he not resorted to filing legal action against our company pursuant to the user agreement with his chosen method of payment. At this time we are unable to proceed in this discussion. 

  Customer Answer

  Date: 08/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  I absolutely did everything I could contacting your company throughout this entire process to try to resolve this issue. I filed  a dispute report with my credit card company as the last ditch effort. At any point you can refund the charges and I would cancel the dispute.  It is clear to anyone reading this message thread that not only do you refuse to help your customer who absolutely did not receive the product in tried everything they could to stop this from happening, but you've also tried the best you can to redirect this into any other problem than what it is.  Extremely Shady business practices.
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/23/2024

  We do apologize for the frustration  regarding this issue. Unfortunately, as we previously stated  a  legal chargeback has been filed and we are unable to do anything further regarding this matter.  We will abide by the findings of the chargeback review. At this time it is still under review.  We cannot discuss or proceed with any further resolutions.  

  Customer Answer

  Date: 09/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  I think it's important to note that the decision on this case has already been made. And it was shown to be your fault. This could've easily been solved by just re-shipping the order or working something out with me instead you forced me to complain to my credit card company and wait months until I received a refund for the parts I never received. 
  based on my customer experience and your actions since the purchase, I would advise anybody to be very careful when ordering products from you.
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 10/03/2024

  Hi,

  We do apologize for your frustration.  Unfortunately our company policy is once a dispute has been entered we must wait for the dispute  and the appeals to be solved. 

  Customer Answer

  Date: 10/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21945156
  
  I am rejecting this response because:
  
  You are ignoring the fact that this should have never got to this point.  I did win the dispute, it's resolved. You lost the sale the inventory and the future customer.  And it was all the fault of your company "policies".
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT BUY FROM REVZILLA! I purchased a seat for over $300 and they delivered it to my old address. When I called them, they refunded me and put a return to sender request, then told me to resubmit my order.I resubmitted the order, entering my new address and paying with PayPal again. What they didnt tell me, nor was it listed on their website, is they ship orders to the PayPal address, which I had not updated. I contacted Revzilla after the order to inform them it used the wrong address again. They told me I would receive another refund and it would be returned to sender.The package was out for delivery even though the rep told me it would be returned to sender. I submitted a hold on the package to prevent delivery despite not being my responsibility. Despite placing a hold, it was still delivered to the wrong address.I called Revzilla again and spoke to a rep who told me that due to my lack of effort in stopping the delivery, I would not receive the refund. Despite making several attempts with Revzilla and ***** to prevent delivery, they refused. I spoke with a manager **** who refused to provide a last name, stating we dont do that here. **** was immediately dismissive and argumentative.**** said that using PayPal meant the shipping address entered on their site didnt matter; it would still be sent to the address saved on PayPal. When I said I was unaware and that neither the website nor PayPal indicated it, he didnt care. He said that I made no attempts (even though I did), he would not issue a refund. His only solution was offering the seat, which I had already paid for, "at cost," which would be an additional $200.00. When I asked to speak with his supervisor he refused.Not only was **** extremely unprofessional and belittling, he also blamed me for the issue. **** even hung up on me while I was speaking to him after refusing to provide a different solution than paying another $200.00. BUYER BEWARE this company is not what it used to be.

  Business Response

  Date: 07/10/2024

  We do apologize you had this issue.  Unfortunately we cannot change the Terms of Service that Paypal has.   When using Paypal we have no access to your private information.  Paypal keeps all that information private.  It is you responsibility to confirm your information is correct and up to date with Paypal.  We did try to assist both times in having the item stopped nd unfortunately we could not stop the delivery the second time.  As you stated you also tried and were not successful.   You will have to take your dispute up with Paypal and their terms of service. Because this customer has filed a chargeback we can offer no further resolution and have to allow that process to be proceed and be determined. 

  Customer Answer

  Date: 07/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21943738
  
  I am rejecting this response because: Revzilla had every opportunity to make it right and refund the charge before reporting anything to my credit card company. The claim that I made no attempts to not have the package delivered was a blatant lie and the only reason for not refunding me the money. If the refund is issued the claim with the credit card company will be dropped and canceled. 
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/30/2024

  I can only repeat what was said in pur previous response.  We cannot do anything further until the chargeback is resolved.  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts for my bike through Revzilla. $650 worth of parts. When the shipping label was created I received a email, and notice it reverted my shipping address to a previous address. I notified them, they would not change it. They said call back tomorrow. I did they wouldnt do anything. It was out for shipping and I need to attempt to recover it. I attempted knocking on the door and leaving my name and number on the house ring doorbell. They will not contact me back to get my package. Called Revzilla, they said they could sell me replacements at cost. Instead of correcting an issue I notified them of before my item was shipped. They are a horrible company with horrible people. They do not support their active duty service members, and will not stand behind their own mistakes. I hope they go out of business soon! I will never work with them again, or refer them to anyone. They are nothing more then thieves allowing for an almost $700 package be stollen and now Im out $700.

  Business Response

  Date: 07/10/2024

  This can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration. You placed your order via our website and needed to verify shipping address when placing.  We can offer no further resolution or response as this customer has initiated a chargeback and we have to wait for the that determination. 

   

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the site, and as I hit submit for the payment, the shipping populated a prior address.I immediately searched if I could change the address and the website does not allow you to change this.The website does allow you to cancel.I called the customer service immediately and they were not open. I then sent an email requesting the change and it was never acknowledged by the company.This morning I called and spoke to ****** with **************** and she said I have 2 options.1. being request to change address but it was not guaranteed and we would still be without the items we paid for or a refund.2. Have them return to sender but the address is in another state and no way for me to refuse the package that is going to a old address in **********, ** when I live in **************, ****** requested the address change prior to it being in processed status but they would not cancel or change address and refused to cancel it even though it has not shipped

  Business Response

  Date: 07/10/2024

   You placed your order via our website and needed to verify shipping address when placing the order.  Unfortunately, his can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.  We did try to do a Return to sender request but the carrier was unable to complete that request. Unfortunately, we have no further resolution to offer at this time. 

  Customer Answer

  Date: 07/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21844757
  
  I am rejecting this response because:

  I never received the items purchased and request a full refund. 
  
  I communicated immediately without acknowledgment and when finally speaking with someone, they were not able to rectify this. 
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/30/2024

  We do apologize.  Unfortunately the customer responded to an automated Order confirmation email after hours of business.  The customer called in and was advised the order had processed and shipped .  We advised that we would try but could not guarantee to get the item returned to sender .  Unfortunately, we could not stop the delivery the order was placed after hours on the 12th shipped the 13th and delivered on the 14th.  

  Customer Answer

  Date: 08/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21844757
  
  I am rejecting this response because:

  Company refused to refund me and I never received the purchases. This company rips off consumers by not refunding and not providing the purchased items. 
  I have not received the purchased items and the company should be responsible for refunding my money. 
  I do not want to put a complaint in with the Attorney General but I do not have the means to just give away this amount of money without receiving something or getting a refund. 
  Help me, please
  
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/27/2024

   You placed your order via our website and needed to verify shipping address when placing the order.   Unfortunately, this can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.  We did try to do a Return to sender request but the carrier was unable to complete that request.  We delivered your package to the address on the order. We have no resolution to this matter.  If you would like to reorder the items we will offer a discount. 

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with RevZilla on 05-20-2024 with the LATEST delivery date of next week. Next week comes around, I head over to cycle gear, they were the ones i placed an order through, to follow up with them to see where my rotors were. They charged me $658.86. Upon speaking to *****, he called revzilla for me to see if he could resolve my issue for me. Whoever he was speaking too, acknowledged the fact that i had an upcoming ride on 6/2/2024 and promised them before then. 6/1 comes around and still no rotors or contact form revzilla. I went down to cycle gear on 6/3 after attempting to contact revzilla but nobody would give me an explanation or details. ***** again tried to help me out, cycle gear seemed to be the only way to get a response from revzilla. Whoever he spoke to (it was the same guy), again, acknowledged that i had a stuntshow i was getting paid for on 6/4 and absolutely promised the rotors to me by then. 6/5 rolls around and still no rotors. I called revzilla customer service again, and whoever it was on the phone, after explaining the situation, told me that i could have bought USED rotors to make my ride and my stunt show. They charged my card so i could not afford it, nor would i want to put used rotors on my bike, plus i was promised on 3 accounts that i would have my item for my ride and stunt show. I fiind this immature, and a breach of contract. Since then, one of the managers at revzilla contacted me and gave a pretty pathetic excuse after i left a very accurate feedback report on their site. I have a photo of his email attached, along with my response. It has been a week since i responded to his email, and he has not tried to contact me since. Additionally revzilla has not taken any creditability for this issue other than blaming Galfer, giving me $50 store credit, and apologizing for Galfers mistake. I understand they are a supplier for revzilla, but its their responsibility to make sure my item is at least shipped.

  Customer Answer

  Date: 06/13/2024

  So, after going back down to cycle gear to have the manager call revzilla customer service yet again, i found that the rotors were finally shipped, and delivered with overnight shipping. However, they still have never tried to contact me throughout this entire process except for once in response to my one star review. They also have not compensated me for the time i had to spend away from my family trying to get them to do their job, the stress that it put on me since my bike was my only working vehicle at that moment, the lost income that was a result of their breach of our contract, and other things I dont feel the need to share. I tried being nice with the manager of their customer service, but since he has not given me a reply, nor has revzilla even tried to contact me since, I am now seeking full compensation for the losses that occurred in my life as a result of their inability to perform their obligations. They took my money long before shipping the item, my side of the deal was done. Not to mention i was incredibly insulted when their customer service told me that if i had bought some cheap used rotors i could have had my bike functional and running to do everything i needed. I am absolutely blown away on how they handled this situation. I should not have to spend hours out of every day down at my local cycle gear, just to get communication from them.

  Customer Answer

  Date: 06/15/2024

  Their manager finally responded. However this resolution is not satisfactory to me in the slightest.

  Business Response

  Date: 07/10/2024

  We do apologize that the Vendor was unable to fill the order in the time frame they had given us.  We do show that we tried to resolve this issue for the customer.  His order was delivered albeit late.  He was given ****** apology credit and another ****** was refunded to his original form of payment giving the rotors to him at cost.  We do diligently try to be able to provide items within the timeline we have given. Unfortunately on occasion one of our vendors will let us down and not be able to fulfil our orders.  We did take responsibility and only advised the customer of the issue with the vendor as explanation,  We have already given $421.11 in compensation and customer does have the items he ordered. 

  Customer Answer

  Date: 07/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21837249
  
  I am rejecting this response because: You did not address the fact that your customer service team told me to go buy used rotors, You did not address the fact that i had to spend at least a total of 3 hours every week down at cycle gear because your customer service team would not get in contact with me. You also did not address the fact that your team promised on three different occasions that i would have my items by my deadline. You also did not address the fact that you are responsible for my lost earnings. There are several more reasons why i am rejecting your efforts, one of them being the way i was treated and talked to by your customer service team. I think you guys should re evaluate and get back to me with a more realistic compensation. I feel like i have been more than understanding in this situation. Especially seeing as I am trying to solve this at a low level without need to go to court. I am incredibly disappointed in your guyss lack of effort and interest. I expected to get the same level of respect i gave you guys. I will let you try again, but id ask you to please keep in mind that I could have gone about this much differently, and already gotten my settlement. You guys are in blatant violation of breach of contract. I hope that this will clear things up for you. 
  
  
  Highest respects and regards,
  *********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/30/2024

  As we previously stated we have already tried to resolve this with the customer. 

  We do apologize that the Vendor was unable to fill the order in the time frame they had given us.  We do show that we tried to resolve this issue for the customer.  His order was delivered albeit late.  He was given ****** apology credit and another ****** was refunded to his original form of payment giving the rotors to him at cost.  We do diligently try to be able to provide items within the timeline we have given. Unfortunately on occasion one of our vendors will let us down and not be able to fulfil our orders.  We did take responsibility and only advised the customer of the issue with the vendor as explanation,  We have already given $421.11 in compensation and customer does have the items he ordered. 

  Unfortunately, we seem unable to resolve the matter to his satisfaction. 

  Customer Answer

  Date: 08/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21837249
  
  I am rejecting this response because: Failure to meet demands.

  
  I will be escalating this further to recoup the losses that occurred due to your guys' breach of our contract that we had. You guys should be embarrassed with your customer service team. Thank you for your time anyways.
  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an alarm system and it stopped working a month an a half ago. Since I've had people break of my mirrors pull off emblems pull out my mirrors and other such random damages

  Business Response

  Date: 07/10/2024

  We are going to need more information.  I am not locating an order for an alarm system?   Can the customer please provide the order number?   Is it possible he has another email address?   Once we locate the order he is speaking of we will be glad to look into his issue. 

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Revzilla's online website for several tools and parts for my motorcycle on 5/04/2024. The order was then shipped in 6 separate packages. I had to pick up two of these packages from the local ***** hub (which was an hour away) since they could not be delivered to my address. Turns out that they forgot to include my apartment number on the shipping label. The third package was shipped via *** Surepost, and again, the package could not be delivered to my apartment because they once again failed to include my apartment number on the shipping label. Based on the tracking information, the fourth package has gone from ** to **, went out for delivery, failed to be delivered, was sent back to **, and has remained there since 5/11/2024. The fifth package is scheduled for delivery on Thursday but who knows if it will actually be delivered since the apartment number was, yet again, not included on the shipping label. Finally, the sixth package had a label created on 5/5/2024 and has not received an update.I have sent multiple emails to their customer service and have yet to receive a response, even after a week of waiting. The lack of transparency, communication, and competency from the shipping and customer service departments are aggravating to the point that I will no longer be placing orders with Revzilla nor can I ever recommend that anyone shop there, especially if the delivery is addressed to an apartment complex.

  Business Response

  Date: 08/07/2024

  We do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can. 

  However, The customer failed to add their APT # on the order this did cause issues with delivery. The customer has filed a chargeback with their ********** and they have resolved this issue.

• Initial Complaint

  Date:04/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lists items as available when they are not. I was told several times it would ship in 1 to three days. We are now a month into this and they say it won't ship till next month. Unacceptable. I demand my parts that I paid for be delivered. I also paid for expedited shipping.