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Business Profile

Riding Apparel

Revzilla Motorsports

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Riding Apparel.

Complaints

This profile includes complaints for Revzilla Motorsports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Revzilla Motorsports has 3 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the site, and as I hit submit for the payment, the shipping populated a prior address.I immediately searched if I could change the address and the website does not allow you to change this.The website does allow you to cancel.I called the customer service immediately and they were not open. I then sent an email requesting the change and it was never acknowledged by the company.This morning I called and spoke to ****** with **************** and she said I have 2 options.1. being request to change address but it was not guaranteed and we would still be without the items we paid for or a refund.2. Have them return to sender but the address is in another state and no way for me to refuse the package that is going to a old address in **********, ** when I live in **************, ****** requested the address change prior to it being in processed status but they would not cancel or change address and refused to cancel it even though it has not shipped

      Business Response

      Date: 07/10/2024

       You placed your order via our website and needed to verify shipping address when placing the order.  Unfortunately, his can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.  We did try to do a Return to sender request but the carrier was unable to complete that request. Unfortunately, we have no further resolution to offer at this time. 

      Customer Answer

      Date: 07/17/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21844757

      I am rejecting this response because:

      I never received the items purchased and request a full refund. 

      I communicated immediately without acknowledgment and when finally speaking with someone, they were not able to rectify this. 


      Regards,

      *********************








      Business Response

      Date: 07/30/2024

      We do apologize.  Unfortunately the customer responded to an automated Order confirmation email after hours of business.  The customer called in and was advised the order had processed and shipped .  We advised that we would try but could not guarantee to get the item returned to sender .  Unfortunately, we could not stop the delivery the order was placed after hours on the 12th shipped the 13th and delivered on the 14th.  

      Customer Answer

      Date: 08/03/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21844757

      I am rejecting this response because:

      Company refused to refund me and I never received the purchases. This company rips off consumers by not refunding and not providing the purchased items. 
      I have not received the purchased items and the company should be responsible for refunding my money. 
      I do not want to put a complaint in with the Attorney General but I do not have the means to just give away this amount of money without receiving something or getting a refund. 
      Help me, please


      Regards,

      *********************








      Business Response

      Date: 08/27/2024

       You placed your order via our website and needed to verify shipping address when placing the order.   Unfortunately, this can be the downside of getting orders processed and shipped quickly. Unfortunately when trying to process orders quickly and using automated systems the window to cancel or modify  can be narrow. We do apologize for your frustration.  We did try to do a Return to sender request but the carrier was unable to complete that request.  We delivered your package to the address on the order. We have no resolution to this matter.  If you would like to reorder the items we will offer a discount. 
    • Initial Complaint

      Date:06/12/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with RevZilla on 05-20-2024 with the LATEST delivery date of next week. Next week comes around, I head over to cycle gear, they were the ones i placed an order through, to follow up with them to see where my rotors were. They charged me $658.86. Upon speaking to *****, he called revzilla for me to see if he could resolve my issue for me. Whoever he was speaking too, acknowledged the fact that i had an upcoming ride on 6/2/2024 and promised them before then. 6/1 comes around and still no rotors or contact form revzilla. I went down to cycle gear on 6/3 after attempting to contact revzilla but nobody would give me an explanation or details. ***** again tried to help me out, cycle gear seemed to be the only way to get a response from revzilla. Whoever he spoke to (it was the same guy), again, acknowledged that i had a stuntshow i was getting paid for on 6/4 and absolutely promised the rotors to me by then. 6/5 rolls around and still no rotors. I called revzilla customer service again, and whoever it was on the phone, after explaining the situation, told me that i could have bought USED rotors to make my ride and my stunt show. They charged my card so i could not afford it, nor would i want to put used rotors on my bike, plus i was promised on 3 accounts that i would have my item for my ride and stunt show. I fiind this immature, and a breach of contract. Since then, one of the managers at revzilla contacted me and gave a pretty pathetic excuse after i left a very accurate feedback report on their site. I have a photo of his email attached, along with my response. It has been a week since i responded to his email, and he has not tried to contact me since. Additionally revzilla has not taken any creditability for this issue other than blaming Galfer, giving me $50 store credit, and apologizing for Galfers mistake. I understand they are a supplier for revzilla, but its their responsibility to make sure my item is at least shipped.

      Customer Answer

      Date: 06/13/2024

      So, after going back down to cycle gear to have the manager call revzilla customer service yet again, i found that the rotors were finally shipped, and delivered with overnight shipping. However, they still have never tried to contact me throughout this entire process except for once in response to my one star review. They also have not compensated me for the time i had to spend away from my family trying to get them to do their job, the stress that it put on me since my bike was my only working vehicle at that moment, the lost income that was a result of their breach of our contract, and other things I dont feel the need to share. I tried being nice with the manager of their customer service, but since he has not given me a reply, nor has revzilla even tried to contact me since, I am now seeking full compensation for the losses that occurred in my life as a result of their inability to perform their obligations. They took my money long before shipping the item, my side of the deal was done. Not to mention i was incredibly insulted when their customer service told me that if i had bought some cheap used rotors i could have had my bike functional and running to do everything i needed. I am absolutely blown away on how they handled this situation. I should not have to spend hours out of every day down at my local cycle gear, just to get communication from them.

      Customer Answer

      Date: 06/15/2024

      Their manager finally responded. However this resolution is not satisfactory to me in the slightest.

      Business Response

      Date: 07/10/2024

      We do apologize that the Vendor was unable to fill the order in the time frame they had given us.  We do show that we tried to resolve this issue for the customer.  His order was delivered albeit late.  He was given ****** apology credit and another ****** was refunded to his original form of payment giving the rotors to him at cost.  We do diligently try to be able to provide items within the timeline we have given. Unfortunately on occasion one of our vendors will let us down and not be able to fulfil our orders.  We did take responsibility and only advised the customer of the issue with the vendor as explanation,  We have already given $421.11 in compensation and customer does have the items he ordered. 

      Customer Answer

      Date: 07/16/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21837249

      I am rejecting this response because: You did not address the fact that your customer service team told me to go buy used rotors, You did not address the fact that i had to spend at least a total of 3 hours every week down at cycle gear because your customer service team would not get in contact with me. You also did not address the fact that your team promised on three different occasions that i would have my items by my deadline. You also did not address the fact that you are responsible for my lost earnings. There are several more reasons why i am rejecting your efforts, one of them being the way i was treated and talked to by your customer service team. I think you guys should re evaluate and get back to me with a more realistic compensation. I feel like i have been more than understanding in this situation. Especially seeing as I am trying to solve this at a low level without need to go to court. I am incredibly disappointed in your guyss lack of effort and interest. I expected to get the same level of respect i gave you guys. I will let you try again, but id ask you to please keep in mind that I could have gone about this much differently, and already gotten my settlement. You guys are in blatant violation of breach of contract. I hope that this will clear things up for you. 


      Highest respects and regards,
      *********************








      Business Response

      Date: 07/30/2024

      As we previously stated we have already tried to resolve this with the customer. 

      We do apologize that the Vendor was unable to fill the order in the time frame they had given us.  We do show that we tried to resolve this issue for the customer.  His order was delivered albeit late.  He was given ****** apology credit and another ****** was refunded to his original form of payment giving the rotors to him at cost.  We do diligently try to be able to provide items within the timeline we have given. Unfortunately on occasion one of our vendors will let us down and not be able to fulfil our orders.  We did take responsibility and only advised the customer of the issue with the vendor as explanation,  We have already given $421.11 in compensation and customer does have the items he ordered. 

      Unfortunately, we seem unable to resolve the matter to his satisfaction. 

      Customer Answer

      Date: 08/10/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21837249

      I am rejecting this response because: Failure to meet demands.


      I will be escalating this further to recoup the losses that occurred due to your guys' breach of our contract that we had. You guys should be embarrassed with your customer service team. Thank you for your time anyways.

      Regards,

      *********************








    • Initial Complaint

      Date:06/08/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an alarm system and it stopped working a month an a half ago. Since I've had people break of my mirrors pull off emblems pull out my mirrors and other such random damages

      Business Response

      Date: 07/10/2024

      We are going to need more information.  I am not locating an order for an alarm system?   Can the customer please provide the order number?   Is it possible he has another email address?   Once we locate the order he is speaking of we will be glad to look into his issue. 
    • Initial Complaint

      Date:05/14/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through Revzilla's online website for several tools and parts for my motorcycle on 5/04/2024. The order was then shipped in 6 separate packages. I had to pick up two of these packages from the local ***** hub (which was an hour away) since they could not be delivered to my address. Turns out that they forgot to include my apartment number on the shipping label. The third package was shipped via *** Surepost, and again, the package could not be delivered to my apartment because they once again failed to include my apartment number on the shipping label. Based on the tracking information, the fourth package has gone from ** to **, went out for delivery, failed to be delivered, was sent back to **, and has remained there since 5/11/2024. The fifth package is scheduled for delivery on Thursday but who knows if it will actually be delivered since the apartment number was, yet again, not included on the shipping label. Finally, the sixth package had a label created on 5/5/2024 and has not received an update.I have sent multiple emails to their customer service and have yet to receive a response, even after a week of waiting. The lack of transparency, communication, and competency from the shipping and customer service departments are aggravating to the point that I will no longer be placing orders with Revzilla nor can I ever recommend that anyone shop there, especially if the delivery is addressed to an apartment complex.

      Business Response

      Date: 08/07/2024

      We do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can. 

      However, The customer failed to add their APT # on the order this did cause issues with delivery. The customer has filed a chargeback with their ********** and they have resolved this issue.

    • Initial Complaint

      Date:04/26/2024

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lists items as available when they are not. I was told several times it would ship in 1 to three days. We are now a month into this and they say it won't ship till next month. Unacceptable. I demand my parts that I paid for be delivered. I also paid for expedited shipping.
    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a motorcycle tuning product from ******* on 10/11/23. A ***** and ***** FP4. I suffered many issues with the product and consulted the manufacturer several times. No resolution could be determined other than sending me a brand new, unused product to return to ******* in exchange for my non-working unit. This took some time to accomplish along with a lot stress and misery. Im at their mercy to stand behind their product at this point. I have now received the new, unused product finally and contacted ******* for a refund. The individual I spoke with was very accusatory and did not try to understand the words I spoke. He immediately made it out that I was being untruthful. I was pretty offended. After a long time and more explaining that I should have provided, he finally got the point. Im then told the only means to a refund is a store credit. I have given this company my hard earned money, went to extreme lengths to return a new part to them and the best offer I can get is a store credit? I want the cash I paid for the item. Is that not how a refund works? I dont want $500 in store credit. I want $500 in my bank account and they have new, unused product to sell again to next sucker. I need accountability from this company to stand behind the products they sell and a positive customer experience after all the trouble Ive been through.

      Business Response

      Date: 08/08/2024

      We apologize to the customer for the frustration.  Unfortunately because we were no notified of the issue  for 6 months as he was dealing with the manufacturer this limited our ability to refund hence the store credit.  We were able to work with the financing company used to purchase and the customer and come to a resolution 

      ******************************************
      Brand Reputation Management/RPM Team
    • Initial Complaint

      Date:04/17/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered a part from this distributor for a family member. The transaction totaled $566.95 on 3/15/2024, order # ********. The part was delivered through ***** and was delivered to an invalid address. The address on order was *************, but the package was dropped off to ***** *******. The recipient never received the package. Revzilla customer service's only remedy was to go to the assumed drop location and request the package. The tenant stated they never received any packages wrongfully addressed. ***** completed an investigation, but would not confirm their driver dropped the package at the incorrect address. Revzilla stated they do not practice signing for packages regardless of package value. Revzilla accepted my order and payment, but had no intention on verifying the package made it to its intended destination or quality assurance of the order to ensure customer was content with the sales process. When I requested to dispute the transaction and request further assistance on acquiring the part I paid for, Revzilla took my information down and denied further assistance. Now I purchased the part for a second time through an alternate distributor. Potential customers should know that if an issue with a part order should arise that their money or order is not insured or refundable. Purchase at your own risk.

      Business Response

      Date: 08/07/2024

      We do apologize for the customers inconvenience and frustration. However the customer entered the incorrect delivery address when submitting the order. He originally entered 11230 and not the address ***** ( the correct address) We cannot file a lost package in this case however, the Customer was advised to reach out to ***** and file a claim through them and see if they can locate.

      Customer Answer

      Date: 08/08/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21587303

      I am rejecting this response because: I followed up with ***** who could not locate the package and advised to follow company lost package procedures. ***** confirmed they dropped package off at address that was not listed on the package.


      Regards,

      ***** ******








      Business Response

      Date: 08/27/2024

      Unfortunately, The customer entered his address incorrectly when placing the order.  ***** does not acknowledge that they left it at an incorrect address.  We have no recourse to get the claim processed. We do understand the customer's frustration.  He will have to take this matter up with *****. 

      Customer Answer

      Date: 08/30/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21587303

      I am rejecting this response because:

      Issue was never resolved and I had to purchase the part from another distributor. The 2nd distributor upheld great customer service policies. I even asked them how they would have gone about the situation I experienced with Revzilla, and they added they would never deliver a part of that price without requesting a signature from the recipient and a follow up to ensure the part was a perfect fit and to open the door for any future business. Revzilla did not have any intention on completing the sales process or customer retention for future business.

      Regards,

      ***** ******








      Business Response

      Date: 09/23/2024

      Once again we do apologize.  The customer entered the incorrect address at time of purchase.  We have no recourse to file a lost package on an order when the customer enters the incorrect address.  Please find attached a copy of the address the customer entered when placing the order.   We have advised the customer of this that he has to handle this issue through FedEx.  We do understand the customers frustration.  If he feels that ***** did not deliver this to the correct address on the shipping label he will have to contact them to dispute this. 

      Customer Answer

      Date: 09/27/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21587303

      I am rejecting this response because: I continued as the company requested and followed up with ******. *** Ex will not fulfill the claim and advised to follow internal process for claims from company. Neither company is willing to accept that they delivered to an address different from the incorrect one I gave, instead of clarifying a proper address or requesting a signature from the tenant where they dropped off a high ticket item to. 


      Regards,

      ***** ******








      Business Response

      Date: 10/03/2024

      We do apologize for the issue.  Unfortunately the customer is taking no accountability that they input the incorrect address.  We shipped the package to the address as he input it.  We have no recourse to file a claim on his behalf with *****.  He will truly have to take this mater up with ***** if they delivered to an address other than what he originally input. 

      Customer Answer

      Date: 12/05/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21587303

      I am rejecting this response because:

       

      As I told there agents at Revzilla, ****** and the BBB. I did put the wrong address and take responsibility for it, but the package was delivered to an address different from what I incorrectly put. I already purchased the part from another distributor, as we needed the part. Paying twice for one part because neither party wishes to accept responsibility is accountability. I am unable to reject the ****** generated ads about Revzilla and am reminded everyday of the poor customer experience I had with them and Fed-Ex. Their only course of action was to knock on the door of the incorrect address and ask for the package. The seller accepted an invalid address(does not exist) and did not request for a signature on a $500 part. The delivery company dropped the packed off at an address different from what was on the packaging label. My mistake on putting a wrong address cost me $1200. Revzilla and ***** is not taking any action to ensure their customers receive a satisfactory experience. 

      Regards,

      ***** ******








    • Initial Complaint

      Date:04/16/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered the part on April 7, 2024. *** stated was handed off to the post service on April 9. Given updated ************** tracking number. After three calls to Rez, they gave me **** tracking number. After package was two days late from **************, went to **************. Were they told me that they did not have the package. Contacted RevZilla another two times. Asking them to file a claim for return. Stating that they had to wait five days. This package is lost and I am not going to get it. I am out almost $190. Terrible customer service refused to work with me or do the right thing, just kept stating company policy.

      Business Response

      Date: 08/07/2024

      We do apologize for the customers inconvenience and frustration. This was a lost package and we had to follow protocols to resolve with the carrier. This has been resolved with a full refund issued to the customer on 4/18/2024. 
    • Initial Complaint

      Date:04/09/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the item I paid for. Revzilla is calling me liar and will not work with me. I have filed a charge dispute with PayPal. I cant believe I have spent thousands with this company only to be treated like this.

      Business Response

      Date: 08/07/2024

       This order was placed on 10/26/2023 Unfortunately the customer never contacted us until 6 months later on 4/1/2024 to advise us he did not receive the package. Because of the extreme delay in letting us know we cannot file a lost package claim with the carrier and have no recourse to resolve this for the customer. 
    • Initial Complaint

      Date:04/06/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21st 2024, I started the return for my revzilla order number ********. Revzilla sent me the label and it was dropped off on March 25th 2024 to **** The return was then delivered to them on March 28th 2024 and signed by Revzilla (as you will see on the picture that i'll upload and according to tracking 1Z0970V49099663641). I contacted Revzilla on April 1st and they told me to wait 48h for the refund, which I did. After 48h, no refund. So I contacted again on April 4th, and agent tells me that he'll reach out to warehouse team and get back to me by friday (april 5th). He doesn't so once again I contact them (which was on april 6th) and speak to an agent named ******** by chat. He tells me that the warehouse lost the package and that they need to start investigation. Obviously, as a customer, this is not my issue at all, as I followed the directives and returned it successfully. REVZILLA IS THE ONE WHO LOST IT, NOT ME. Furthermore, this agent told me that the signature on the tracking (revzila) is misspelled and that thus, they can't do anything. This once again, is not my problem as I cant control who signs for the package ALL THE WAY IN *********. When I tried getting further help from this agent named ********, he simply closed the chat on my (on purpose of course). My return is thus, certainly at Revzilla's warehouse according to both *** themselves and to the tracking. I am dealing with a situation where a business has the money of its customers as well as the items they bought, which is THEFT. The order total is 1218.05$ and I can't afford to lose this. I am a long time customer who, for the longest time, loved to buy gear for my bike there. However, now I'm never buying to that place again, terrible. I want my money back, and asap. Thanks.

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